AppFolio Property Manager

4,5 (1.912)
Eine Bewertung schreiben
Cloud-basierte Immobilienmanagement-Software

Über AppFolio Property Manager

AppFolio Property Manager ist eine Komplettlösung zur Verwaltung von Immobilien für Fachleute im Bereich der Verwaltung von Wohn- und Gewerbeimmobilien, Studentenwohnheimen und Gemeindeverbänden. Zu den Funktionen gehören Marketing, Vermietung, Wartung, Buchhaltung und Berichterstattung, um Immobilienverwalter in die Lage zu versetzen, ihr Geschäft zu modernisieren, zu automatisieren und zu erweitern. Die webbasierte Lösung von AppFolio ist außerdem vollständig mobil und auf jedem Gerät zugänglich.

Mit AppFolio können Immobilienverwalter ihre Konten verwalten, Leerstände auflisten, Mieter überprüfen, Miete einziehen, Wartungsarbeiten planen und Marketingkampagnen im Büro oder unterwegs durchführen. Das Echtzeit-Vakanz-Dashboard von AppFolio ermöglicht es Immobilienmanagern, alle ihre Leerstände von einem Standort aus zu verwalten. Listen für leerstehende Einheiten können über mehrere Websites – einschließlich der eigenen des Hausverwalters – hinzugefügt und aktualisiert werden. Stellenangebote werden mit nur einem Klick veröffentlicht, wobei alle Immobilieninformationen und Fotos in AppFolio gespeichert und zugänglich sind.

Über Online-Mietanträge können sich Interessenten bewerben und Bewerbungsgebühren per Kreditkarte bezahlen, wobei alle Daten automatisch in AppFolio eingegeben werden. Das Berichts-Dashboard von AppFolio bietet Immobilienmanagern ein leicht verständliches Bild über die Vermietungsaktivitäten, Online-Zahlungen und mehr. Immobilienbesitzer und -verwalter können ihre Einnahmen maximieren, indem sie die Mietpreise in ihrem Gebiet mit dem AppFolio RentMatch-Vergleichstool analysieren. AppFolio bietet Mietvertragsvorlagen, einen integrierten Mieter-Screening-Service mit automatisierten Entscheidungen, Integration von Drittanbietern und mehr. Immobilienverwalter können Mietzahlungen und Online-Wartungsanfragen über AppFolio annehmen, wobei letztere automatisch in Arbeitsaufträge umgewandelt werden.


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AppFolio Property Manager

4,5 (1.912)
VS.
Häufig bewertet

Startpreis

Keine Preise gefunden
1.922,00 $
Jahr

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

117
213

Integrationen

10
7

Bedienkomfort

4,5 (1.912)
4,3 (20.551)

Preis-Leistungs-Verhältnis

4,4 (1.912)
4,3 (20.551)

Kundenservice

4,3 (1.912)
4,1 (20.551)
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Nutzerbewertungen

Gesamtbewertung

4,5 /5
(1.912)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,3/5
Bedienkomfort
4,5/5
Kundenbetreuung
4,3/5

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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 1.912 Bewertungen
Benjamin
Benjamin
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Well-Rounded & Reliable

Bewertet am 5.11.2020

Appfolio has world class customer service with extremely quick response time. Implementing the...

Appfolio has world class customer service with extremely quick response time. Implementing the software was as easy as it could have been. It still takes time and effort, but it is certainly worth it to be on such a streamlined software.

Vorteile

I love the ability to track collections, maintenance orders, and Tenant info/documents from my smartphone. This software gives me the option to have any staff work remote as needed and still do our jobs at 100% capacity.

Nachteile

Appfolio does a nice job at continuing to develop better features. One area that needs improvements is the ability to do inspections. It takes forever for photos to upload while at the property and uses a ton of data. Would be nice to be able to have the inspections saved locally to the phone and then upload all at once while on WiFi. This would speed up inspections drastically. Improving inspection templates is also needed.

In Betracht gezogene Alternativen

Propertyware

Warum AppFolio Property Manager gewählt wurde

We used a bunch of Microsoft Excel spreadsheets. Data was easily messed up, and it offered no mobile features. It wasn’t specifically designed for real estate.

Zuvor genutzte Software

Microsoft Excel

Gründe für den Wechsel zu AppFolio Property Manager

Appfolio had a sleek look and better support being offered.

Antwort von AppFolio

Hi Benjamin, thanks for taking the time to leave your feedback!

Traci
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Appfolio

Bewertet am 28.11.2022

I do enjoy it, the customer services has been amazing to work with. We are still getting used to...

I do enjoy it, the customer services has been amazing to work with. We are still getting used to the program, and how to best use it.

Vorteile

I like the ease of use, and the easy access for tenants. I love the dashboard, and unit turn. It would be nice to see some tweeks on the dashboard to make it more personable. Texting feature is by far our favorite.

Nachteile

The way deposits are processed. We run ours in/out of that account. I don't like that it meshes into the owners account and makes their reports really sloppy and full of info they don't want to be bothered with. I wish the owners reports were easier, P & L version is the ones my owners like, but they are really difficult in appfolio, becuase they are 1-31st of the month only.

Justin
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Review from Justin Ratzlaff of Henderson Management

Bewertet am 10.2.2017

We have been using Appfolio for a few years now. There are many things that I appreciate about the...

We have been using Appfolio for a few years now. There are many things that I appreciate about the product, but there are also many things that I don't appreciate. Overall, I am getting the feeling that Appfolio is getting too many customers as their popularity has grown. It seems that the customer service has taken a major hit. It also seems that it's a bit too exclusive as integration with other programs is difficult and in most cases impossible.

I used to manage the Leasing Department and during that time I tried to convince the team to start utilizing online lease signing. There was a problem though with customizing addenda to the lease and there were a few forms that we could not enter into the digital lease. Without the ability to have all forms in the lease, it defeated the entire purpose of going digital. My issue is that we got everyone on the team to add a suggestion to the forums and we have never heard a response. I get emails randomly saying that someone else has added a comment, but that's far as it goes. Recently the comments have been on the thread of Appfolio not listening to feedback from customers. All I can say is, I agree. Maybe this review will be seen.

I now manage the maintenance department and I am disappointed with the functionality of the maintenance capabilities. I understand that this is not a maintenance management software, but many management companies perform their own maintenance and require intelligent software for this purpose. Techs need to be scheduled, tracked, reviewed on performance, and much more. Again, I understand that this is not the main purpose of Appfolio. However, why would you not open yourself up to easy integration with a field service management software? We had to create a couple extra positions in the company to manage the transfer of information from Appfolio to our field service management software as integration does not seem to be important to Appfolio.

Vorteile

See above

Nachteile

See above

Antwort von AppFolio

Dear Justin, thank you for providing us with this constructive feedback. Your team's suggestions for leasing are a top priority for us and is something we plan to work on. We are currently working very hard on the maintenance feature - we welcome your feedback and hope these updates will solve the challenges you have been facing! A Product Specialist will be contacting you to go more in depth with your maintenance needs. As for your comments regarding customer service, we are sorry your experience has been negative! We truly value each of our customers and hope to continually create an excellent product and provide top notch service! Your Customer Success Manager will be contacting you to address your complaints and amend the situation. We hope to provide you with a more positive experience moving forward and to work with you and your team for many years to come!

Valerie
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Great Software, needs timely customer care for established customers

Bewertet am 16.11.2021

Overall, I love the product and when I can get the assistance I need I am very happy. We aren't a...

Overall, I love the product and when I can get the assistance I need I am very happy. We aren't a huge company but we manage close to 300 doors, so we are respectable. We were the first users in our area and told everyone to switch to them. I still think they are better than any other PM software provider we have used and we have used several. My only complaint is the inability to get timely customer care responses. Honestly, service after the sale is VERY important!

Vorteile

Overall ease of use. Accounting based, online rent payments, and ability to connect all areas of property management together.

Nachteile

When we first started with Appfolio they were very quick to respond to our customer service needs. Now, all you get is an email that directs you to watch videos or to online chat. When you have already exhausted those options and you need to speak to ANYONE, it is impossible! I have waited over a month for someone to call me back. By the time they call I have forgotten what I needed, or the details of the transaction I needed help with. They need to hire more customer service reps. When they do call you they are very friendly and knowledgeable, but they usually give you a few minutes and if you need help with someone else while you have them on the phone they tell you to make another request. Then, it's back to the WAIT game.

Yan
Yan
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Great product and really terrible support

Bewertet am 18.7.2019

It is a tough call because the product is good. We migrated from Yardi and don't regret it BUT if...

It is a tough call because the product is good. We migrated from Yardi and don't regret it BUT if I knew how weak the support team and the nightmare that we would have (for 7 months we couldn't reconcile bank accounts and the "boarding team" simply vanished) I would most likely have stayed with Yardi.

Vorteile

The software is definetly the right product. It is intuitive and very easy to use. Having used Yardi for 10+ years this product is simply outstanding. It is definitely not even close to what you can do in Yardi, but for 90% of what most of us do, it is allot easier and quicker then Yardi.

Nachteile

The company is suffering from a very bad support team. When they sell you the product it almost seems that these guys mastered the art of eSupport and you can solve problems with a click. This couldn't further from the truth. For most of the "how to" problems they are quick to respond and usually send you a quick article on how to. The problem becomes when you have a real problem, like late fees simply not posting the correct amounts at the wrong dates, or bank account balances don't add up...in general bigger problems call for a "we will put our head in the sand and hope it goes away" mentality.

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AppFolio Property Manager Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über AppFolio Property Manager.

AppFolio Property Manager bietet folgende Kostenpläne an:

  • Preismodell: Abonnement
  • Gratis Testen: Nicht verfügbar

AppFolio Property Manager hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

AppFolio Property Manager unterstützt die folgenden Sprachen:

Englisch

AppFolio Property Manager unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

AppFolio Property Manager kann in folgende Anwendungen integriert werden:

ButterflyMX, Conservice ESG, Happy Property, Homebase, Knock, NetVendor, Opiniion, RentCheck, ShowMojo, zInspector

AppFolio Property Manager bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat

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