ProntoForms

My comment is not so much on the software itself, as I am the administrator and not the user, but the account management and tech support team are the most proactive I have ever worked with in my life and I would suggest any potential customer to a company that has that kind of attention and personal skills to maintain relationships and fix issues first hand.

Nothing I can think of, I just personally wished I took more advantage of their training sessions and could fix most issues myself.

The form generation interface is incredibly user-friendly and allows you to construct forms quickly and efficiently. I've never had greater customer service from a vendor, and I used to work in Account Management. Exceptionally courteous and understanding, particularly with me as the new administrator. It's really simple and quick to use, and it also allows people who work remotely to contribute without difficulty. The connectivity between ProntoForms and Salesforce is also quite advantageous, as it allows our team to swiftly move data across several sites in order to consolidate all accessible information inside SalesForce.

Personally, I'd want to see some improvements in the usage of date and time fields, as well as the kind of computations that can be performed on them. When we need to alter data, it's a stressful procedure that takes a long time. It also lacks customization, unlike other software on the market. Although, once understood and properly followed, repeating this procedure gets easy; however, their documentation, which should assist with such inquiries, is ambiguous and lacks sufficient answers.

The training was phenomenal and the customer support was always very responsive and helpful. The software is fairly easy to use as well.

It's very expensive and after you complete the forms and test them, they don't look professional at all. There is an option to get custom forms created, but they each cost hundreds of dollars.