SugarCRM
Anpassbare Software für Customer-Relationship-Management
3,8 /5 (341 Bewertungen) Eine Bewertung schreibenSugarCRM Übersicht
Was ist SugarCRM?
SugarCRM ist ein Social CRM-Tool, das eine vollständige Automatisierung von Verkauf, Marketing und Support, sowie E-Mail-Integration, Reporting, Team-Verkauf, erweiterte Sicherheit und Workflow-Automatisierung enthält. Sugar Social CRM zielt auf die externen Kunden ab, weit über die direkte Zusammenarbeit hinaus. Es erweitert die Fähigkeit, mit Kunden und Partnern zusammenzuarbeiten, ganz gleich, wo sich diese befinden.
SugarCRM Übersicht
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SugarCRM Funktionen
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SugarCRM Bewertungen
SugarCRM Bewertungen
Excellent Community CRM
SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.
Indeed a great CRM with effective results
Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.
The new Sugar can go head to head and surpass the greats
As a marketer, I use Sugar to track how our leads and contacts interact with our marketing content, as we've integrated the CRM with Sugar Market, our marketing automation software.
SugarCRM Review - Walz Scale
We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!
Building Account Information with Details
My experience has been positive. Sugar is easy to navigate.
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Excellent Community CRM
Vorteile
I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.
Nachteile
SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.
Indeed a great CRM with effective results
Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.
Vorteile
I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.
Nachteile
I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.
The new Sugar can go head to head and surpass the greats
As a marketer, I use Sugar to track how our leads and contacts interact with our marketing content, as we've integrated the CRM with Sugar Market, our marketing automation software.
Vorteile
Customization - pretty much anything you want to achieve with CRM can be done with Sugar, regardless of company size or industry.
Integrations - Sugar can be connected to a vast library of software with out-of-the-box and partner-built integrations.
Nachteile
The admin panel can be improved from a UI/UX point of view. It's one of the areas where Sugar hasn't been updated in a while.
SugarCRM Review - Walz Scale
We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!
Vorteile
I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports...
Nachteile
Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!
Building Account Information with Details
My experience has been positive. Sugar is easy to navigate.
Vorteile
The description feature is great. You can add details & links for for the opportunity. Colleagues have said how much they appreciate the extra information and save how much research time having this all in one location has saved them.
Nachteile
Searching opportunities can be challenging unless you customize the search criteria for each individual search.
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SugarCRM Preis
SugarCRM Preis
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SugarCRM Funktionen
SugarCRM Funktionen
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Kategorien
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Zusätzliche Informationen für SugarCRM
Zusätzliche Informationen für SugarCRM
Schlüssel-Features von SugarCRM
- E-Mail-Integration
- Kunden-Support
- Marketing-Automatisierung
- Sales Force Automatisierung
- Social CRM
SugarCRM Häufig gestellte Fragen
SugarCRM Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über SugarCRM.
F. Welche Preispläne bietet SugarCRM an?
SugarCRM bietet folgende Kostenpläne an:
Preismodell: Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von SugarCRM?
SugarCRM bietet die folgenden Funktionen:
- Kunden-Support
- E-Mail-Integration
- Marketing-Automatisierung
- Sales Force Automatisierung
- Social CRM
F. Wer sind die typischen Nutzer von SugarCRM?
SugarCRM hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Öffentliche Verwaltung, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen
F: Welche Sprachen werden von SugarCRM unterstützt?
SugarCRM unterstützt die folgenden Sprachen:
Englisch
F. Welche Preispläne bietet SugarCRM an?
SugarCRM hat folgende Preismodelle:
Abonnement
F. Unterstützt SugarCRM mobile Geräte?
SugarCRM unterstützt die folgenden Geräte:
Android
F. Mit welchen anderen Applikationen integriert SugarCRM?
SugarCRM kann in folgende Anwendungen integriert werden:
CogniDox, EasyEvent, Evergage, InterWeave Quickbooks Integration, InterWeave Salesforce.com integration with Quickbooks, InterWeave Smart Payment Gateway, InterWeave SugarCRM integration with Quickbooks, InterWeave eMail Gateway, WhosOn, Zendesk
F. Welche Varianten der Kundenbetreuung bietet SugarCRM an?
Wir haben keine Informationen darüber, welche Varianten der Kundenbetreuung SugarCRM anbietet
SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.