SugarCRM

SugarCRM

Anpassbare Software für Customer-Relationship-Management

3,8/5 (332 Bewertungen)

SugarCRM Übersicht

Was ist SugarCRM?

SugarCRM ist ein Social CRM-Tool, das eine vollständige Automatisierung von Verkauf, Marketing und Support, sowie E-Mail-Integration, Reporting, Team-Verkauf, erweiterte Sicherheit und Workflow-Automatisierung enthält. Sugar Social CRM zielt auf die externen Kunden ab, weit über die direkte Zusammenarbeit hinaus. Es erweitert die Fähigkeit, mit Kunden und Partnern zusammenzuarbeiten, ganz gleich, wo sich diese befinden.

SugarCRM Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

SugarCRM Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Kanada, China, Europa und 5 weitere , Indien, Lateinamerika, Mittlerer Osten und Afrika, Vereinigtes Königreich, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

SugarCRM Screenshot: Mobile CRM
SugarCRM Screenshot: Mobile CRM SugarCRM Screenshot: Social CRM SugarCRM Screenshot: Social CRM

SugarCRM Bewertungen

SugarCRM Bewertungen

Gesamtbewertung
3,8
/
5
Ausgezeichnet
96

Sehr gut
116

Durchschnitt
88

Gering
25

Schlecht
7

Preis-Leistungs-Verhältnis
3,8
Funktionen
3,8
Bedienkomfort
3,6
Kundenbetreuung
3,7
64% haben diese Anwendung empfohlen
Damion W.

SugаrCRM: Bооst yоur busіnеss

Thе Sugаr рlаtfоrm wоrks vеry wеll аnd іs quіtе sсаlаblе асrоss оrgаnіzаtіоns оf аll sіzеs.


Mit Google übersetzen
Verifizierter Rezensent

Indeed a great CRM with effective results

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.


Mit Google übersetzen
Josh B.

SugarCRM Review - Walz Scale

We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!


Mit Google übersetzen
Katie F.

The Pros and Cons of Sugar

Overall, I really enjoyed Sugar and think it would be a great fit (especially for the lower price point!) for marketing and advertising agencies that are looking to build out custom flows. Their customer care team was incredibly helpful and knowledgeable, and I really enjoyed working with them.


Mit Google übersetzen
Mark S.

SugarCRM for great for the marketing emails.

SugarCRM is so great software because it really help us to taking our sales process more faster. It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface. Hence, SugarCRM software makes my life so much easier.


Mit Google übersetzen
Damion W.
Branche: Biotechnologie
Untern. Größe: 201-500 Mitarbeiter
Übersetzen auf: Deutsch

SugаrCRM: Bооst yоur busіnеss

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 6.6.2019
Quelle der Bewertung: GetApp

Thе Sugаr рlаtfоrm wоrks vеry wеll аnd іs quіtе sсаlаblе асrоss оrgаnіzаtіоns оf аll sіzеs.

Vorteile

Eхсеllеnt dаtаbаsе systеm. Cаn bе соріеd tо оthеr sеrvеrs. Custоm fіеlds. Abіlіty tо lіnk CRM dаtа tо dеаls. Gооd usеr іntеrfасе. Wе usе SugаrCRM аs оur рrіmаry tооl іn trасkіng аррlісаtіоns, dеtеrmіnіng еlіgіbіlіty, аnd mаnаgіng раymеnts fоr сhіldrеn іn рublісly fundеd рrеsсhооl рrоgrаms. Althоugh іt wаs рrіmаrіly dеsіgnеd аs а sаlеs tооl, wе usе іt lеss аs fоr sаlеs (gіvеn thаt wе аrе nоt а sаlеs оrgаnіzаtіоn) аnd mоrе аs а rеlаtіоnshір mаnаgеmеnt аnd ассоuntіng tооl. Wе hаvе а vеry smаll tеаm (10 реорlе tоtаl), but wе аll usе Sugаr оn а dаіly bаsіs.

Nachteile

Rеаlly, rеаlly fіnd іt а hаsslе (аt lеаst rіght nоw) tо synс Sugаr wіth оur mаrkеtіng аutоmаtіоn sоftwаrе. Wе usе а 3rd раrty API аs оur соnnесtоr bеtwееn thе twо systеms but I fіnd glіtсhеs іn іt thаt соnсеrn mе аnd mаkе mе wоndеr іf аll my іnfоrmаtіоn іs bеіng ассurаtеly trаnsmіttеd аnd mаtсhеd uр. Sugаr wаsn't vеry іntuіtіvе whеn I fіrst bеgаn usіng іt. Wе rесеntly hаd а 3rd раrty соmе іn tо rеdеsіgn thе systеm fоr us аnd оnсе іt wаs сustоmіzеd, іt wаs muсh bеttеr. Sеаrсh funсtіоn dоеsn't аlwаys sееm tо wоrk іn thе tор nаv bаr- frustrаtіng whеn I'm tryіng tо fіnd sоmеthіng fаst аnd dоn't wаnt tо gо іntо а mоdulе tо dо іt.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Verifizierter Rezensent
Branche: Informationstechnologie & -dienste
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen auf: Deutsch

Indeed a great CRM with effective results

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 26.5.2019
Quelle der Bewertung: Capterra

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.

Vorteile

I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.

Nachteile

I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Josh B.
Branche: Transport/Güterfrachtverkehr/Schienenverkehr
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

SugarCRM Review - Walz Scale

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 16.3.2017
Quelle der Bewertung: Capterra

We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!

Vorteile

I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports...

Nachteile

Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 7.0/10

Katie F.
Branche: Marketing & Werbung
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen auf: Deutsch

The Pros and Cons of Sugar

Weitere für 1-5 Monate genutzt
Bewertet am 14.1.2020
Quelle der Bewertung: Capterra

Overall, I really enjoyed Sugar and think it would be a great fit (especially for the lower price point!) for marketing and advertising agencies that are looking to build out custom flows. Their customer care team was incredibly helpful and knowledgeable, and I really enjoyed working with them.

Vorteile

The SugarCRM team was incredibly helpful and supportive during our decision between various CRMs we were testing out, namely Salesforce and SugarCRM. They were flexible, accommodating and had amazing customer service throughout the process, even willing to develop new APIs to integrate with our proprietary billing system 90% of our clients were on. I really enjoyed the visuals of Sugar - as all the bells and whistles were there, but it didn't seem overwhelming (as Salesforce can) and it's geared more towards marking service teams, like my division of the business. I also really find the dashboard visuals to be superior to Salesforce. Overall, the price point was better than Salesforce, too.

Nachteile

Since Sugar is geared towards marketing and sales teams, it wasn't a great fit for the other teams within our organization (i.e. one-time products like printing, etc.). Though workflows are cleaner and more intuitive than Salesforce, there wasn't quite as many bells and whistles (i.e. it was difficult to build in processes that involved external teams that we outsource to).

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Mark S.
Branche: Computer-Software
Untern. Größe: 1.001-5.000 Mitarbeiter
Übersetzen auf: Deutsch

SugarCRM for great for the marketing emails.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 9.8.2019
Quelle der Bewertung: Capterra

SugarCRM is so great software because it really help us to taking our sales process more faster. It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface. Hence, SugarCRM software makes my life so much easier.

Vorteile

SugarCRM is one of the best marketing platform which really help small business to grow faster and that's why it is also known as the business market smarter software. The best thing about this software is that it always provide the best customer relationships marketing software. We have been use the SugarCRM software foor the sales and marketing purpose because it has the great ability to customization's. Hence, the users interface is very responsive and the well designed.

Nachteile

The first obvious thing I don't like about this software is that SugarCRM does not have a users-friendly users interface software. The another problem that we faced is that it take a lot of time to setup the everything but the documentations is always great. When we started using this software then we don't find the file manager as so intuitive.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
7/10
Basierend auf 332 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

SugarCRM Preis

SugarCRM Preis

Beginnt ab
N/A
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
3,8/5
Basierend auf 332 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

SugarCRM Funktionen

SugarCRM Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Anpassbare Vorlagen
Automatische Benachrichtigungen
Benutzerdefinierte Felder
Berichterstattung und Statistik
CRM-Integration
Daten-Import / -Export
E-Mail-Integration
Echtzeit-Daten
Elektronische Zahlungen
Erinnerungen
Integration von Dritten
Kalenderverwaltung
Kundendatenbank
Kundenspezifisches Branding
Social-Media-Integration
Umfragen & Feedback
Funktionen
3,8/5
Basierend auf 332 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Zusätzliche Informationen für SugarCRM

Zusätzliche Informationen für SugarCRM

Schlüssel-Features von SugarCRM

  • E-Mail-Integration
  • Kunden-Support
  • Marketing-Automatisierung
  • Sales Force Automatisierung
  • Social CRM

SugarCRM Häufig gestellte Fragen

SugarCRM Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über SugarCRM.

F. Welche Preispläne bietet SugarCRM an?

SugarCRM bietet folgende Kostenpläne an:

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von SugarCRM?

SugarCRM bietet die folgenden Funktionen:

  • Kunden-Support
  • E-Mail-Integration
  • Marketing-Automatisierung
  • Sales Force Automatisierung
  • Social CRM

F. Wer sind die typischen Nutzer von SugarCRM?

SugarCRM hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von SugarCRM unterstützt?

SugarCRM unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet SugarCRM an?

SugarCRM hat folgende Preismodelle:

Abonnement

F. Unterstützt SugarCRM mobile Geräte?

SugarCRM unterstützt die folgenden Geräte:

Android

F. Mit welchen anderen Applikationen integriert SugarCRM?

SugarCRM kann in folgende Anwendungen integriert werden:

CogniDox, EasyEvent, Evergage, InterWeave Quickbooks Integration, InterWeave Salesforce.com integration with Quickbooks, InterWeave Smart Payment Gateway, InterWeave SugarCRM integration with Quickbooks, InterWeave eMail Gateway, WhosOn, Zendesk

F. Welche Varianten der Kundenbetreuung bietet SugarCRM an?

Wir haben keine Informationen darüber, welche Varianten der Kundenbetreuung SugarCRM anbietet