Erstelle bessere Produkte mit intelligentem Produkt-Feedback
4.2/5 (50 Bewertungen)UserVoice ist die führende Produkt-Feedback-Management-Software. Gegründet im Jahr 2006, ermöglicht UserVoice den Unternehmen, datengesteuerte Produktentscheidungen zu treffen und Feature-Requests zu priorisieren, indem sie Kunden-Feedback sinnvoller gestaltet. Heute nutzen mehr als 3.500 Unternehmen UserVoice, um strategische Produktentscheidungen zu treffen und die Nutzerinteraktion und -bindung zu verbessern, während sie effizient mit ihren Entwicklungsressourcen umgehen.
Vorteile
We've used UserVoice for a number of years now and it's really been almost everything we've needed from a support ticket system. It allows us to quickly and easily manage users' questions and provide answers and feedback. One great thing we've gotten from it is creating our "knowledge base," which helps us both answer frequent questions more quickly (by using the drop down feature to pre-fill a response with an answer from the knowledge base) as well as providing a ready-made FAQs page for our site. Agents can easily be assigned to different tickets and it's clear who is responding to what ticket, which was problematic in our old system and we often had multiple people answering the same question at the same time.
Nachteile
On the other hand, UserVoice hasn't always been great about catching obvious spam and we have to do a fair amount of blacklisting manually. We offer content in Spanish, Portuguese, and English but you can only set it to one language, so right now we have a completely separate support system for our Spanish and Portuguese learners. And oddly, they have no online/email tech support available. You have to call if you have an issue. :(
Vorteile
Easy to use and the interface is somewhat intuitive. Works great for startups and smaller companies as this is the size of the company I am in. Support seems responsive and quick at fixing any problems.
Nachteile
Sometimes a clunky interface with glitches which are not fixed quickly. Could work on their mobile UX for better ease of use.
We have been using UV for 3 years and it has been working for us for the most part. We recently wanted to add another brand and they were unable to support that so we had to look into migrating to another provider.
Vorteile
The platform is a little outdated but it is easy to use.
Nachteile
They do not offer muliple brands and do not have an app
Vorteile
UserVoice does a great job at tracking feature requests and allowing customers to "up-vote" existing requests. Listening to ever customer becomes a slippery slope and can distract your team from the product roadmap and ultimate vision. By allowing customers to see if their requests already exist and "up-vote," your team can clearly see features that will benefit the masses - these are the request to seriously consider. UserVoice helps automate and streamline this process.
Nachteile
When I think of UserVoice, nothing negative comes to mind. It just works how it is intended to work :)
Vorteile
UserVoice is a great and simple system to use for Customer Support. I run Support at my SaaS company, Personify. It's been a fantastic way to ensure that we give our users World-Class support, and help, as they get up and running with our Products.
Nachteile
We ended up moving to Desk.com for our next generation of products, for the simple but powerful reason that they offer better multilingual support.
Weiter unter folgen häufig gestellte Fragen über UserVoice.
UserVoice bietet folgende Kostenpläne an:
Preismodell: Abonnement
Kostenlose Testversion: Verfügbar
UserVoice bietet die folgenden Funktionen:
UserVoice hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen
UserVoice unterstützt die folgenden Sprachen:
Arabisch, Chinesisch (vereinfacht), Chinesisch (traditionell), Tschechisch, Dänisch, Niederländisch, Englisch, Finnisch, Französisch, Deutsch, Hebräisch, Ungarisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Spanisch, Schwedisch, Taiwanisch, Thai, Türkisch, Ukrainisch
UserVoice hat folgende Preismodelle:
Abonnement
UserVoice unterstützt die folgenden Geräte:
iPhone, iPad
UserVoice kann in folgende Anwendungen integriert werden:
Bitium, CA Flowdock, Klipfolio, Localize, Planbox Work, Sprout Social, TrackVia, Yodiz, allthings, elevio
UserVoice bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Video-Anleitungen
UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback.