LiveChat

Although LiveChat lacked bots, I had to chose them because they were so superior to any other manned chat platform. In addition, since I first signed up with them, they have created a bot situation that is just as reliable. I wholeheartedly endorse it, it's called botengine.ai. Both BotEngine and LiveChat reliably work with Facebook Messenger, Web Pages, Landing Pages, and other platforms. Their integrations are seamless. LiveChat provides extensive flexibility, elegant interfaces, and robust reporting. It's simple for me to use on my phone, tablet, laptop, or desktop computer.

Although LiveChat is a good workstation for our LOB, it is more expensive than some of its rivals since there have been times when there is some slowness when receiving chats and because there is a cap on the number of agents that may be logged in. When notifying the support team of faults or concerns, we have run into some additional delays.

Livechat has provided a really useful platform for us to get started with livechat provision on our site.

The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings.
The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow.
The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

I greatly appreciate the capabilities that Livechat provides us, as it allows us to receive inquiries from those interested who browse our advertisements that we publish on social networking sites, where he can communicate with us directly by clicking on the links embedded in the advertisements, which increases interaction and improves response speed and increases our capabilities To reach potential customers more quickly. Livechat's artificial intelligence is very advanced, as it enables us to obtain detailed reports showing the extent of our employees' interaction with site visitors and customers during live chat, and thus we can always make appropriate improvements that suit customers' aspirations.

Livechat is almost flawless, as I have not tested any complex issues or any difficult tools to use. The user interface is clear in detail and easy to deal with to perform the tasks as required.

Having used LiveChat for several months now, I can confidently say that it has been a valuable tool for managing customer support inquiries. One of the pros of LiveChat is its ease of use - it was simple to set up and integrate with our website. Additionally, the ability to customize chat widgets and greetings has helped to create a personalized experience for our customers.

One of the cons of LiveChat is its limited reporting capabilities. While we can see basic data such as chat volume and response times, more in-depth analytics would be helpful for tracking customer satisfaction and identifying areas for improvement. Additionally, the mobile app can be glitchy at times, which can be frustrating when trying to respond to inquiries on-the-go.