
Über NICE CXone
NICE inContact ist der führende Anbieter von Cloud-Kontaktcentersoftware mit der weltweit führenden Cloud-Plattform für Kundenerlebnisse. NICE inContact CXone™ kombiniert erstklassiges Omnichannel-Routing, Analyse, Arbeitskräfteoptimierung, Automatisierung und künstliche Intelligenz auf einer Open-Cloud-Basis. Die Lösung von NICE inContact ermöglicht Unternehmen, außergewöhnliche Kundenerlebnisse zu bieten, indem sie intelligenter agieren und schneller auf die Erwartungen ihrer Verbraucher eingehen. Das DEVone-Entwicklerprogramm von NICE inContact ist ein umfangreiches Partnerökosystem, das Anwendungen von Partnerunternehmen auf dem CXexchange-Marktplatz bereitstellt, die für die Integration in CXone konzipiert sind. NICE inContact wird von Gartner, Ovum, IDC, Frost und Sullivan, DMG und Ventana als Marktführer anerkannt. www.niceincontact.com.
NICE inContact wird von Gartner, IDC, Frost und Sullivan, Ovum und DMG als Marktführer anerkannt.
• Die am besten veröffentlichte SLA der Branche mit 99,99 %
• Die einzige garantierte SLA der branchen-, Industrie
• Über 275.000 Cloud-Kontaktcenter-Agenten
• In mehr als 150 Ländern
• 85 Fortune-100-Kunden
Preisoptionen ab:
100,00 $/Monat
- Kostenlose Version
- Gratis Testen
- Abonnement
Die 5 Top-Alternativen zu NICE CXone
Typische Kunden
- Freie Mitarbeiter
- Kleine Unternehmen (2–50)
- Mittelgroße Unternehmen (51–500)
- Großunternehmen (500 und mehr)
Einsatz
- Cloudbasiert
- On-Premise (vor Ort)
Unterstützte Sprachen
Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch und 6 weitere
Preisoptionen ab:
100,00 $/Monat
- Kostenlose Version
- Gratis Testen
- Abonnement
Die 5 Top-Alternativen zu NICE CXone
Bilder





Funktionen
Gesamtzahl der Funktionen von NICE CXone: 130
Alternativen
Twilio

Genesys Cloud CX

Salesforce Sales Cloud

The Service Program

Nutzerbewertungen
Hast du NICE CXone bereits?
Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

- Branche: Versicherung
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Perfect for IVR integration
Bewertet am 10.4.2021
Overall this has been a pretty good software upgrade since it integrates with all the other NICE...
Overall this has been a pretty good software upgrade since it integrates with all the other NICE products and the support is amazing.
Vorteile
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience. Support of NICE is amazing and agents would need a very minimal to no training. The screen is slick and intuitive and hardly see any crashes.
Nachteile
There are couple of features that might need some improvement like the reporting functionality and generating reports. It would be nice if there are some other features included in the price like SMS and chat.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Have been using NICE inContact since 2009
Bewertet am 25.6.2020
My overall experience with NICE inContact has been fantastic. I enjoy working with my reps as we...
My overall experience with NICE inContact has been fantastic. I enjoy working with my reps as we together try to find the best solution to our problems. I feel they have truly been our partner.
Vorteile
I worked as an end user of NICE inContact in FamilySearch Support and for the past 4 years I have been working as the FamilySearch Telecommunications Product Engineer. As an end user I found the product to be easy to use and reliable. I was able to seamlessly take chats and calls up to 30 in a day. As the Administrator CXOne/inContact Central is easy to use creating skills, users, and security profiles. As the Engineer working in Studio and creating call flows with Salesforce integration I find the product robust and basically if you can think of it, there is most likely a way to make it happen using APIs and the inContact Studio. I was able to learn the basics and build from there with little training. And what I don't know NICE inContact engineers and account managers are there to help.
Nachteile
In Salesforce there is a feature that you can login as the user to see what the user is seeing. inContact doesn't have that feature. To troubleshoot a user issue I have to go to some lengths to change the users password and login as them to see if I can see what they are reporting. Speaking of reporting, I know the CXOne platform has addons for better reporting but I feel the dashboards and basic reporting could be made better. For example to be able to drill down on a dashboard to specifics even on the user level.
Antwort von NICE inContact
Thanks for your feedback, Warren!
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
InContact Cloud Software
Bewertet am 4.10.2016
Overall the software gives us more functionality than what we had with our previous vendor. The...
Overall the software gives us more functionality than what we had with our previous vendor. The user experiences is easy to adapt to on the front end, however, the back end scripting and set up can be more complex than what InContact would lend you to believe. I think it is a good product, that has great functionality, but that their support team leaves a lot to be desired. If you are in a small to medium contact center this would be a good product to use and scale with. They have a lot of add on functions that can grow with your company.
Vorteile
The call back feature has been a great asset, it allows us the ability to meet our SLA goals better and not have to expend more resources toward staffing. The reporting options in inContact will suit most organizational needs, however, the reporting feature through inView has been a better more customizable resource for us. Many of the items in inView are in beta, but it is exciting to see whats to come. Overall this product has allowed us to have more visibility into our customer bases, to be able to identify trends and understand truly what our customers are calling for, so that we can best address their needs.
Nachteile
The support staff has been less than stellar. Misinformation was provided on the front end prior to contract signing that cost us money on the back end. The implementation company that they used initially started out well, but the PM we were assigned wasn't very organized, didn't follow up well, didn't communicate needs well. I found myself often leading the calls, following up on open issues and requesting timelines for items to be completed. The training provided to support the back end such as script building and maintenance wasn't sufficient. It will require dedicated time and support to learn it efficiently enough to be able to maintain it without disrupting anything. I will say that it was a pleasure to work with the technical lead assigned to our implementation he was great at assessing our need and finding solutions to meet it. Dealing with our InContact assigned technical account manager initially was a struggle. They didn't seem to absorb a lot of information related to our account which caused some unnecessary errors related to our billing. It took a couple months to resolve that matter. The follow up from them has not been the greatest, albeit you get what you pay for. They do have an option for an account manager that provides more dedicated support which we are looking into.
- Branche: Telekommunikation
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Dec.2019_3M_US_Admin_Support_inContact
Bewertet am 12.12.2019
Fast to learn
Efficient to setup
Good training documentation
Wonderful tech support
Great experience
Fast to learn
Efficient to setup
Good training documentation
Wonderful tech support
Great experience
Vorteile
The details offered to discover path of contacts, simple process of escalating issues, and efficiency of setup of users and ACD elements are the best I've dealt with in my 25 years of ACD phone support.
Our TAM is amazing & knows her stuff.
Reports are capable of great detail
Nachteile
Because of the open structure to access so much detail, it takes time to analyze what everything means.
The integration with Salesforce is wonderful, but seems a challenge to avoid daily errors; often clearing cache and cookies...I know this has much more to do with 3M's network and Salesforce, but everyone thinks it is the phone that causes the problem.
We tried to standardize ACD routing setup, however, the cleanup from each deployment sent us down custom paths again; I understand the goal to eventually streamline with the Global Scripts - this is the right thing to do and will make things better, it will just take awhile to get there.
Antwort von NICE inContact
We're so happy to hear about your great experience! Thank you, Shelly!
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Swiss Army Knife
Bewertet am 27.10.2020
They are a fair and firm company that says what they will do, and they do what they say.
They are a fair and firm company that says what they will do, and they do what they say.
Vorteile
There are a broad range of features that are combined to make a symbiotic platform with tons and tons of options.
Nachteile
I wish that there were sentiment analysis for the SMS side of the omnichannel.
In Betracht gezogene Alternativen
TwilioWarum NICE CXone gewählt wurde
I needed HIPAA compliance and a 99.99% SLA.Zuvor genutzte Software
TwilioGründe für den Wechsel zu NICE CXone
It had all of the products ready to go for omnichannel.NICE CXone Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über NICE CXone.F. Welche Preispläne bietet NICE CXone an?
NICE CXone bietet folgende Kostenpläne an:
- Ab: 100,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von NICE CXone?
NICE CXone hat die folgenden typischen Kunden:
2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von NICE CXone unterstützt?
NICE CXone unterstützt die folgenden Sprachen:
Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch, Japanisch, Koreanisch, Portugiesisch, Russisch, Spanisch
F. Unterstützt NICE CXone mobile Geräte?
NICE CXone unterstützt die folgenden Geräte:
F. Mit welchen anderen Applikationen integriert NICE CXone?
NICE CXone kann in folgende Anwendungen integriert werden:
AnswerDash, Applango, Atos Suite, Bullhorn ATS & CRM, CallVU, Central, Cyara, Dizzion, Dynamics 365, Firefly, Fuze, Haptik, Inbenta, Ivinex CRM, Lightico, Linc, Microsoft Teams, NGNCloudComm, NetSuite CRM, Oracle Service, Pro, ProcedureFlow, RemoteDesk, RingCentral Meetings, SAP Customer Experience, Salesforce Platform, ServiceNow, SmartAction Omni-bot, Solvvy, SpiceCSM, Streem, SugarCRM, Textel, VisualCue, Voxjar, Zendesk Suite, Zoom Meetings, livepro
F. Welche Varianten der Kundenbetreuung bietet NICE CXone an?
NICE CXone bietet folgende Optionen für Kundensupport:
Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
Ähnliche Kategorien
Sieh alle für NICE CXone gefundenen Softwarekategorien an.
- Kundenservice Software
- Personaleinsatzplanung Software
- Call-Center Software
- Help-Desk-Software
- IVR Software (Interactive Voice Response)
- Telefon Software
- Kontaktcenter-Software
- Predictive Dialer
- Call Recorder
- Dialer Software
- Sprachanalyse Software
- Beschwerdemanagement Software
- Kundensupport Software
- Software für Qualitätssicherung für Kontaktcenter
- Software zur Personaleinsatzplanung für Callcenter