When I Work
Über When I Work
Verwende When I Work, um Mitarbeiter einfach einzuplanen und mit ihnen zu kommunizieren. Sende den Personaleinsatzplan als Kurzmitteilung an das Personal. When I Work enthält kostenlose mobile Anwendungen für iPhone und Android. Ebenfalls enthalten ist eine 2-Weg-Textnachrichtenoption, mit der Mitarbeiter offene Schichten akzeptieren und ihren Personaleinsatzplan per SMS anfordern können. Aktiviere die Anwesenheit, und gestatte deinen Mitarbeitern die Verwendung der mobilen Stempeluhr, damit sie sich von ihrem Smartphone aus einbuchen können oder richte ein iPad als Terminal ein. Du kannst auf der Karte einfach sehen, an welchem Standort sich Mitarbeiter einbuchen. Nachdem du die Arbeitszeittabelle überprüft hast, kannst du sie mit einem Klick fertigstellen.
Preisoptionen ab:
2,50 $/Monat
- Kostenlose Version
- Gratis Testen
- Abonnement
Geräte
Unternehmensgröße
Märkte
Australien, Kanada, Deutschland, Vereinigtes Königreich, Irland, Niederlande, Neuseeland, Singapur, Vereinigte Staaten, Südafrika und 5 weitere
Unterstützte Sprachen
Englisch
Preisoptionen ab:
2,50 $/Monat
- Kostenlose Version
- Gratis Testen
- Abonnement
Bilder
Funktionen
Gesamtzahl der Funktionen von When I Work: 112
Alternativen
Sling
7shifts
Homebase
ADP Workforce Now
Nutzerbewertungen
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Eine Bewertung schreiben
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Most handy tool for our variable staff schedules
Bewertet am 15.5.2022
Vorteile
I like how easy it is to schedule and adjust the schedule of staff, and how they can swap and take time off easily with MINIMAL to no involvement from management.
Nachteile
I have no faults for this software. It's amazingly easy to use and I've had little to fault them on after nearly a decade of use.
Antwort von When I Work
Good afternoon Boyd,
Cassee here with our Customer Care team. We received your feedback and I wanted to take a moment to follow up with you!
We greatly appreciate that you took the time to provide feedback on When I Work. I'm so glad to hear that we've been able to help you manage your team's shifts and time off. Our goal is to make work less work, and it's always great to hear when we've hit the mark!
Thanks again for taking the time to respond. Our care team would be happy to help if you ever have any additional questions!
Best regards,
Cassee
- Branche: Versorgungsunternehmen
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Scheduling Made Easy
Bewertet am 2.6.2022
Vorteile
For employers, it's incredibly easy to manage your employees hours all in one place, and for employees it helps manage your own hours and keep track of your hours that will be on your paychecks, add a great user interface and very user friendly options and that gives you a great application.
Nachteile
A lack of mobile notifications from the app, buggy clock-ins and outs and a lack of a texting feature both on 1on1 sense and a group sense, the app leaves much to be desired.
Antwort von When I Work
Hi Kevin, Thank you for taking the time to leave a review. It's great to hear that When I Work makes it easy to manage employees. Our Customer Care team would be happy to assist with clock in and notifications within the app. If you would like some assistance, can you please submit a ticket here: https://help.wheniwork.com/submit-a-ticket. Thank you!
- Branche: Bildungsmanagement
- Unternehmensgröße: 2-10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Deceptive billing practices
Bewertet am 17.2.2020
The software is okay. The program usually does what it should when it is not glitching. After 3+...
The software is okay. The program usually does what it should when it is not glitching. After 3+ years of using this product, it came to my attention that we were being overcharged every month. When I contacted customer service, they were unwilling to offer any solution, rather than explaining their confusing billing style. Not even a credit of any sort. The software sells you "user spots" in increments of ten. For a smaller business, there is a big difference between 10 and 20. So, if you have 11 employees, you need to pay for 20. How does that make sense? Even when we had less than 10 employees, we were being charged for 20. Please explain to me how that is not stealing? Their whole system is very confusing. I will be moving on to a new system because I am not satisfied with the customer service I received.
Vorteile
It does what it is supposed to - enables us to schedule employees, notify them of their shifts, sends us a text when someone did not clock in or out.
Nachteile
Their billing practices are very deceptive and not user friendly. They sell you "user spots" in increments of 10. It is very confusing how to downgrade but very easy to upgrade. I urge every customer who uses this program to check their billing to see what they are being charged for. Customer service is not helpful and seems like they are not interested in providing good customer service.
Antwort von When I Work
Hello -
Thanks for taking a moment to share some feedback with us.
I'm glad to hear that the software was meeting your needs for your workplace.
I'm sorry for any confusion around our billing processes. Billing is based on spots purchased, not necessarily spots in use. I can see how that may have been confusing, I'm sorry about that. User spots are offered in increments of 10. Allowing the option to select a quantity of 10 is a way to fit many different businesses needs. We've found that offering increments of 10 spots ensures plenty of room for growth before needing to make any billing changes again.
I can see how having a lower increment may be helpful and really appreciate you taking the time to share this feedback.
If you have any additional questions or would like to discuss this further, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/
Kindly,
Adrianne
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 501-1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
When I work
Bewertet am 22.4.2022
I loved the when i work app very much. I was able to look at my shifts as well as change and drop...
I loved the when i work app very much. I was able to look at my shifts as well as change and drop shifts, There is also the ability to chat with other employees about changing or swapping shifts.
Vorteile
When I work is a great app as far as employee scheduling and shift changes. The app has sooo many great features available and it is very affordable.
Nachteile
there were a few glitches with the software on ocassion when trying to pick up a dropped shift if you are already scheduled.
In Betracht gezogene Alternativen
ADP Workforce NowGründe für den Wechsel zu When I Work
I heard from other stores that have used the software as well as reading reviews online.Antwort von When I Work
Hi Krissy,
Thanks so much for taking the time to share this feedback with us!
We're happy to know that you're enjoying the app and features available, like easily having access to view your schedule, and being able to drop and swap shifts! Our users are the reason we do what we do.
Please let us know if any questions come up, we're always happy to help.
Warmly,
Chelo
- Branche: Versicherung
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Convenient to have, at a decent cost for the extra features
Bewertet am 20.5.2022
Have been using for years, and don't see a day when I'd consider using anything else. Enjoying the...
Have been using for years, and don't see a day when I'd consider using anything else. Enjoying the program.
Vorteile
Mostly everything, easy to understand. To get around. To set up. To download reports. To welcome each staff. Easy all around.
Nachteile
I wish it had slightly more clarity on the individualized permissions / features. Has a good amount of specific features, but one by one would be helpful when granting permission to managers.
Antwort von When I Work
Hi Jessica,
Natalie here with the Customer Care team at When I Work! Thank you so much for the review! We're happy to hear When I Work has met the mark for you and your team. With respect to manager permissions, I can definitely see how it'd be helpful to expand the options for customizing permissions on an individual basis, and we're always looking for ways to improve the app, so I appreciate you taking the time to leave your feedback. If you have any questions or other thoughts you'd like to share, don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ - we love hearing from you!
Best,
Natalie
When I Work Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über When I Work.F. Welche Preispläne bietet When I Work an?
When I Work bietet folgende Kostenpläne an:
- Ab: 2,50 $/Monat Preisoptionen anzeigen
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von When I Work?
When I Work hat die folgenden typischen Kunden:
Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
F: Welche Sprachen werden von When I Work unterstützt?
When I Work unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt When I Work mobile Geräte?
When I Work unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert When I Work?
When I Work kann in folgende Anwendungen integriert werden:
321Forms, ADP Workforce Now, Crew, Google Calendar, Google Workspace, Gusto, Meta for Business, OnPay, OnPay Solutions, PayPal, QuickBooks Online Advanced, Quickbooks Online, Square Point of Sale, Starboard Suite, Tribepad, Vend, Zapier
F. Welche Varianten der Kundenbetreuung bietet When I Work an?
When I Work bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Chat
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