Solve Funktionen, Bewertungen & Alternativen

Solve

Productivity CRM for teams to manage customer workflows

4.3/5 (47 Bewertungen)

Solve Übersicht

Major update in 2018. A productivity CRM for teams to manage customer workflows. Simplify all record keeping, scheduling, communication and information sharing - especially when mobile.

Solve is an incredibly flexible system, boasts robust Google Calendar and email integrations and is recognized for outstanding customer support by thousands of service businesses. Notably HVAC, energy, medical, residential services and consulting through its exceptional mobile apps and desktop portal.

Preis

Beginnt ab
$25/Monat
Preisoptionen
Kostenlose Testversion
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Kanada, China, Europa und 5 weitere , Deutschland, Indien, Japan, Lateinamerika, Mittlerer Osten und Afrika

Unterstützte Sprachen

Niederländisch, Englisch, Französisch, Deutsch, Polnisch, Russisch, Schwedisch

Solve Bewertungen

Gesamtbewertung
4.3/5
85% Positive Bewertungen
22
Ausgezeichnet
18
Sehr gut
5
Durchschnitt
2
Gering
0
Schlecht
Mit Google übersetzen

Comprehensive, versatile CRM and project management tool with outstanding customer support

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 1.4.2018
Quelle der Bewertung: Capterra

The main benefits are:
1. The ability to offer great customer relationship - the information on the project and the customer is easily available to the team.
2. The ability to track all potential clients in a meaningful way, organising follow-ups at any point in the future.
3. Easily pick-up projects and clients from other members of the team should they be absent.

Vorteile

Works superbly with other cloud platforms. VERY flexible. Two versions to choose - Solve CRM and Solve Client Manager.
Lots of great features - Google sheets report integration (slice, dice, geo-reference, and pivot the data anyway you want), click to call, easy to navigate activity window, flexible workflows and follow-ups, individualised task lists and on and on.
We've implemented Solve360 in three companies and recommended it to dozens of others and never been disappointed.
Of course we always consider other products on the market. Many of them promise to deliver great things, but when you get into the detail, they lack key features that are essential, or are prohibitively expensive.

Nachteile

Really difficult to find cons with the software. Being really picky, perhaps some lesser used functions are not immediately obvious, but there are plenty of guides and the customer support is outstanding. The inclusion of a Gantt chart function would be great for project work, but there are work arounds for this.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Highly Recommend Solve - CRM to Fit any Business

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 5.11.2018
Quelle der Bewertung: Capterra

We use Solve to track all of our contacts, companies and clients. The relational fields that link related records and clients together is great. I highly recommend Solve CRM and Client Manager.

Vorteile

We have been using Solve360 since 2009. We have tested many CRMs and they all lack one thing or another but Solve 360 is completely customizable to fit any organizations needs. The customer support is superb, friendly and always willing to help.

We've started using the Solve Client Manager and are extremely happy with its ease of use.

Nachteile

We use both the CRM and Client Manager and there are still a lot of areas that need to be cleaned up between the two systems. Some of the functionality that we like in the CRM hasn't been moved over to the client manager, such as the webmail functionality. Both systems need more functionality with tagging features so that different workgroups/users can have different tags. I'm looking forward to the next version of the CRM that I've been told is coming soon.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Greatly improves customer service

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 23.8.2018
Quelle der Bewertung: Capterra

Vorteile

I mainly use the contacts section. There's a project's blog that comes in handy for large projects, but mostly I just use the contacts.

It keeps everything very well organized. A customer will call me and say something like, "I don't know if you remember me..." and I'll be able to pull up their profile in Solve360 just by looking up their phone number. Before they even finish their sentence, I can reply with,"Oh, yes! You called me a few months ago to ask about..." It leaves a really good impression with my customers.

Nachteile

It doesn't always respect the "reply-to" in the webmail section. So I always have to make sure that the TO field is correct when replying to emails. That gets really annoying, so I end up just using Thunderbird most of the time to send emails.

It does take quite a bit of time for the profiles to load, because it doesn't cache anything. It has to search through your email every time you open a contact.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

For the last 12 years, I've depended on Solve 360 CRM as the Superbrain of business.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 4.6.2018
Quelle der Bewertung: Capterra

This is a dream product, allowing for a central nervous system to hold all details of business that need tending. Using it has allowed me to show up in the best ways to clients and customers, and to stay organized and efficient with all work processes.

Vorteile

The flexible and all-encompassing nature of what Solve has in its wheelhouse is unparalleled being about to hold all aspects of business. I used Solve in my own business, which was heavily customer-service oriented, then contracted with other small businesses to set up their systems in Solve. I have found it to fit all the needs of a diverse array of businesses, with greatly different needs, including a custom tailoring business, school, small retail business, and international spiritual teacher.

Nachteile

Being dependent on Solve for so many years in "larger" (2-5 people businesses), it has been cost-prohibitive for me to use privately, just for myself as a contractor.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Solve is very easy to use and permits us to track leads from initial contact to signing and beyond.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 30.4.2018
Quelle der Bewertung: Capterra

Better tracking of sales leads and existing client follow-up

Vorteile

We looked into many CRMs when we decided to move away from our previous provider and found that Solve provided us with a great basic CRM experience. We looked at Sales Force because of it's standing in the market but found that for our needs the product was way overkill both in functionality and pricing. If you're looking for a product for basic sales tracking and follow-up you won't find anything better in terms of value for the investment.

Nachteile

We had to compensate for not being able to pull all reports in the order wanted but resolved this by exporting to Google docs and manipulating the data to suit our idiosyncrasies. Otherwise it has all the functionality of the products that cost a lot more!

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10

Solve Preis

Beginnt ab
$25/Monat
Preisoptionen
Kostenlose Testversion
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis

Only $25/month per user
First 14-days FREE (no credit card)
Includes web and native apps.

Solve Funktionen

  • API
  • Aktivitäts-Dashboard
  • Anpassbare Berichterstellung
  • Automatische Erinnerungen
  • E-Mail-Integration

  • Aktivitäts-Verfolgung
  • Anpassbare Vorlagen
  • Automatische Benachrichtigungen
  • Benutzerdefinierte Felder
  • Berichterstattung und Statistik
  • CRM-Integration
  • Daten-Import / -Export
  • Elektronische Zahlungen
  • Integration von Dritten
  • Kalenderverwaltung
  • Kontakt-Datenbank
  • Kundendatenbank
  • Kundenspezifisches Branding
  • Mobile Integration
  • Social-Media-Integration

Zusätzliche Informationen für Solve

Schlüssel-Features von Solve

  • Client portal
  • Customizable fields
  • Exceptional native iPhone, iPad and Android apps
  • Flexible reporting
  • Hand-offs, like texting tasks only better
  • Renowned Google Calendar and email integration
  • Self-managing personal dashboard
  • Workflow automation

Vorteile

Workflow is less work and more flow
- Simplify all record keeping, communication, scheduling and information sharing; especially when mobile.
- Automate work, improve consistency.

Centralized data pays off big time
- Move away from paper, spreadsheets, excessive calling and unloved software.
- Visualize and schedule activity across multiple resources.

Your team earns more 5-star reviews
- Automatically remind staff when to act and highlight what the priorities are.
- Make it drastically easier for all staff types to contribute, improve service and offer proactive support.

Solve Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Solve.

F. Welche Preispläne bietet Solve an?

Solve bietet folgende Kostenpläne an:

Beginnt ab: $25/Monat

Preismodell: Einmalige Lizenz, Abonnement

Kostenlose Testversion: Verfügbar

Only $25/month per user
First 14-days FREE (no credit card)
Includes web and native apps.

F. Was sind die Hauptfunktionen von Solve?

Solve bietet die folgenden Funktionen:

  • Client portal
  • Customizable fields
  • Exceptional native iPhone, iPad and Android apps
  • Flexible reporting
  • Hand-offs, like texting tasks only better
  • Renowned Google Calendar and email integration
  • Self-managing personal dashboard
  • Workflow automation

F. Wer sind die typischen Nutzer von Solve?

Solve hat die folgenden typischen Kunden:

Freie Mitarbeiter, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Solve unterstützt?

Solve unterstützt die folgenden Sprachen:

Niederländisch, Englisch, Französisch, Deutsch, Polnisch, Russisch, Schwedisch

F. Welche Preispläne bietet Solve an?

Solve hat folgende Preismodelle:

Einmalige Lizenz, Abonnement

F. Unterstützt Solve mobile Geräte?

Solve unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Solve?

Solve kann in folgende Anwendungen integriert werden:

APIANT, Bedrock Data, Constant Contact, Cyfe, Easy Insight, FreshBooks, Freshdesk, LeadMaster, Xero, Zendesk

F. Welche Varianten der Kundenbetreuung bietet Solve an?

Solve bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support