Infusionsoft

Infusionsoft

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4.1/5 (975 Bewertungen)

Infusionsoft Übersicht

Infusionsoft bietet eine CRM, Marketing-Automatisierungs-, E-Commerce- und Zahlungs-Lösung, zusammen mit einem vibrierenden Marktplatz für Apps, Integrationen und strategischer Beratung

Preis

Beginnt ab
199,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Australien, Kanada, Europa, Vereinigtes Königreich, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Arabisch, Niederländisch, Englisch, Französisch, Deutsch und 6 weitere , Hebräisch, Italienisch, Japanisch, Portugiesisch, Spanisch, Schwedisch

Infusionsoft Bewertungen

Gesamtbewertung
4.1/5
80% Positive Bewertungen
459
Ausgezeichnet
321
Sehr gut
115
Durchschnitt
41
Gering
39
Schlecht
Daniel S.
Mit Google übersetzen

Well thought out and executed CRM

Täglich für 6-12 Monate genutzt
Bewertet am 20.9.2019
Quelle der Bewertung: Capterra

Having a central place for all of our information, and the ability to tag people automatically has saved lots of time and definitely increased or ability to connect with clients and sell.

Using the automated email campaigns and sequences to offer automated free trials as opposed to having to manually send out emails has been a lifesaver.

Vorteile

The customization options are nearly endless.

The embeddable forms, that can trigger tags, which can trigger sequences such as email campaigns, have saved us hours of formerly manual work every day. The campaign builder is incredibly deep and robust, allowing for anything you can imagine.

The thought given to different ways to do nearly everything is great.

They have a /Tellus page and are responsive to suggestions. I recently mentioned on the that when adding a contact, the email field should automatically trim whitespace from each end, because when copying and pasting it often have an error. Within 2 weeks, that change had been implemented.

The import from CSV file options are very robust.

Lots of third party integrations, and a robust API. Very helpful community for questions with actual developers there.

Nachteile

The search is a little clunky. It's great if you're searching name, phone number or email address, but to search anything else like custom fields requires going to a separate page and finding that field. Would be great if there was an option to "search all the things", or to add custom fields to the default search.

Not really their fault, but because we sell products in both Canada and the US in 2 different currencies, we're unable to use their ordering forms.

When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying.

Campaign builder doesn't work in Firefox, so I'm forced to use Chrome for that...

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10
Bob G.
Mit Google übersetzen

I love Infusionsoft

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 16.8.2019
Quelle der Bewertung: SoftwareAdvice

I have enjoyed using Infusionsoft for 4 years. It is a great value for what you get. Onboarding is costly but monthly fees are reasonable. Support is mostly provided by 3rd parties.

Vorteile

Easy to use.
I can create Campaigns and email marketing
Does a great job of segmenting customers

Nachteile

Search options are limited
Onboarding costs are high

Mit Google übersetzen

Antwort von Keap

Bob,
Thank you so much for the high marks and your valuable feedback! So glad to hear the power of the product is beneficial to you and your business!

All the best,
Paige, Social Media Specialist at Keap

Verteilung der Bewertung

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Weiterempfehlungsquote

9.0/10
Crystal Y.
Mit Google übersetzen

Porsche of CRM's

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 18.5.2019
Quelle der Bewertung: Capterra

They've been super supportive and helpful. Whenever I've had problems understanding anything, even when my mother passed on, they were very allowing and there for me. The people in chat and in customer support are always always patient, knowledgeable and friendly. I talk with them often! I can't say enough how helpful they are.

Vorteile

I wish I knew how to use all of it. There's always a new function that it can do to save me time. Since I don't have a team, Keap is like my own secretary, streamlining functions.

Nachteile

It takes so long to set up. The look of emails is very flat and uninteresting. Word processing in the individual letters I send out takes forever. It's definitely not a great place to write letters.

Verteilung der Bewertung

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Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Andron O.
Mit Google übersetzen

Powerful and flexible engine for a tech-savvy business

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 1.3.2019
Quelle der Bewertung: GetApp

Infusionsoft by Keap (AKA the "classic Infusionsoft") has been on top of the small business automation marketplace for years, and for good reason. In the right hands, it's a perfect marriage of automation + CRM. Its strengths are best-in-class, and it is refreshingly light on gimmick features that claim to fulfill a business need without offering real capability. That said, there are some noteworthy holes in functionality.

Caveat: the power comes with a substantial learning curve, and you *do* need to learn the software well to use it effectively. Campaign builder has many quirks, there are multiple ways to accomplish any result, and the number of settings is astonishing. Infusionsoft's own (paid + mandatory) onboarding at the time we started using it was insufficient. Fortunately, its history means there are many good Certified Partners and tons of free blogs, videos, and other resources to guide your implementation.

I recommend having at least one person on your team who can take on the role of Infusionsoft expert and take responsibility for configuring, organizing, and maintaining the app. For a solopreneur whose time is better spent doing the business, or a small organization that's just beginning to figure out its digital processes, IS is likely to be too overpowered and cumbersome. (FWIW, we started with IS too early ourselves. We've grown into it and are now very happy, but the first couple years were frustrating.)

Vorteile

The campaign builder is an unmatched canvas for automating almost any business process imaginable. It doesn't restrict you to a single workflow paradigm, so you have the freedom to design systems to match your business AND organize them how you want. I love the options of using tags, custom fields, notes, and API goals for storing data on the contact record, segmenting contacts, or automating based on that info/event. Plus, all of this feeds a reporting system that can track any aspect of a business's growth and health (with some configuration). The extensive API and HTTP post automation supercharge all of this with custom development or addon tools.

The new responsive email builder is extremely user-friendly, and has a nice assortment of premade templates, as well as letting you build a library of your own custom templates.

Lastly, the Infusionsoft community is deep and extremely knowledgeable. Practically any question you have, you can find an answer to. Infusionsoft's own support is solid and generally satisfactory, but the breadth of experience available from other users is an incredible resource.

Nachteile

Over the past year, a lot of development resources were directed toward the creation of the new, entry-level Keap product, so Infusionsoft has gotten a bit dusty. Reportedly this has changed now that Keap is launched, and Infusionsoft development is once again getting its fair share of attention. This means, however, that there are a number of modern marketing functions that IS cannot handle natively. Examples are Facebook custom audience syncing, SMS messaging, website event tracking (unlike Drip, for instance, there is no JavaScript API that can be used to trigger automations inside IS as a result of a contact's activity on a webpage). Web forms and order forms are dated. Tracking online orders made through 3rd party shopping carts is complicated and frustrating. Reporting, though *immensely* capable, is hampered by the lack of built-in charts or graphs. Stripe is not natively supported as a payment processor.

At some point, it becomes essential to start using "satellite" helper tools, like PlusThis or MyFusionHelper, to address some of Infusionsoft's shortcomings, manage data more effectively, build graphic reports, or create custom automations. This adds to the baseline cost.

Verteilung der Bewertung

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Weiterempfehlungsquote

8.0/10
Leslie H.
Mit Google übersetzen

Gave me my life back

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 10.1.2019
Quelle der Bewertung: Capterra

It was worth all the time and effort it took to set up. I've generated over a million dollars as a stay at home mom of seven children thanks to Infusionsoft and the power of automation. Now I make good money while I tend to my family. I set my own hours. I love what I do. With my campaigns in place, I can build an email, send a broadcast, and watch the system do the rest while I go enjoy my life. Thank you!

Vorteile

There are so many ways to engage my subscribers. I use what works for me. I know I'm not using all the features, but it's nice to know there is no limit to all the ways I can increase my revenue. I've just made it a practice to try a feature, fine tune it, and then integrate another feature... and my income grows. Super powerful! And because Infusionsoft has established itself so well in the marketplace, there are so many partner apps available across so many different kinds of platforms, which help me understand, reach, and serve my audience even better.

Nachteile

I am not a fan of the new landing pages. I think they're supposed to be a friendlier interface but instead they feel more limiting.

I am also disappointed in the quality of tech support, especially chat. I can't fault the employees - I've spent thousands of hours in the software over the last 10 years, so most of the time it feels like I have to wait for them to catch up to what I know before I can finally get an answer to my question. Phone support is usually better.

I also wish I could go into my Email Builder (Previously Sent) and more quickly find an old email from which to build a new one. It takes too long to load the visual thumbnails, and the search option never works. It appears to only search previous emails whose thumbnails have already loaded. All the others seem to be ignored.

OH! My biggest peeve is with chat support. It's maddening how long it takes for the rep to get underway. "Hi, thank you for contacting Infusionsoft Support today. My name is ___. I hope you're doing well today." I don't have time to be chatty, so I go straight to the question. I wait for a reply, but then they greet me again. If I'm feeling patient I'll greet them back. If not, I'll ask the question again. I wait for a reply, and they tell me something like they'll do their best to assist me. I wait for an answer, and then they repeat my question and ask if that's right. PLEASE teach the rep to REFLECT the customer's chattiness. If I'm being brief, be brief. If I'm chatty, be chatty.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote

9.0/10

Infusionsoft Preis

Beginnt ab
199,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Infusionsoft Funktionen

  • API
  • Aktivitäts-Verfolgung
  • Anpassbare Vorlagen
  • Berichterstattung und Statistik
  • CRM-Integration
  • Daten-Import / -Export
  • Elektronische Zahlungen
  • Erinnerungen
  • Integration von Dritten
  • Kalenderverwaltung

  • Aktivitäts-Dashboard
  • Anpassbare Berichterstellung
  • Automatische Benachrichtigungen
  • Benutzerdefinierte Felder
  • E-Mail-Integration
  • Echtzeit-Daten
  • Kundendatenbank
  • Kundenspezifisches Branding
  • Mobile Integration
  • Social-Media-Integration

Zusätzliche Informationen für Infusionsoft

Schlüssel-Features von Infusionsoft

  • API
  • Abo-Dienste
  • Abrechnung & Rechnungsstellung
  • Administrative Berichterstattung
  • Aktivitätsüberwachung
  • Angebote
  • Anpassbare Vorlagen
  • Aufgaben-Erinnerungen
  • Aufgabenmanagement
  • Aufgabenplanung
  • Auftragsabwicklung
  • Auftragsverwaltung
  • Automatische Antworten
  • Benutzerdefinierte Landingpages
  • Berichterstattung und Statistik
  • Berichterstattung zu Kundenaktivitäten
  • Bestandsführung
  • CRM
  • CRM-Integration
  • Click-Through-Tracking
  • Daten-Import / -Export
  • Datensynchronisierung
  • Demografische Daten
  • E-Commerce
  • E-Mail-Benachrichtigungen
  • E-Mail-Marketing
  • Einkaufswagen
  • Email-Marketing, automatisierte Kampagnen
  • Email-Tracking
  • Ereignisausgelöste Aktionen
  • Ereignisausgelöste E-Mail
  • Follow-up-Automatisierung
  • Integration in QuickBooks
  • Integration von Dritten
  • Integrierte Metadaten und Keyword-Felder
  • Kalenderverwaltung
  • Kampagnenanalyse
  • Kampagnenmanagement
  • Kampagnenplanung
  • Kampagnenplanung
  • Konfigurierbarer Workflow
  • Kontaktverwaltung
  • Konversions-Tracking
  • Konversionsraten-Optimierung
  • Kundenaufträge
  • Kundenhistorie
  • Kundensegmentierung
  • Lead-Erfassung
  • Lead-Management
  • Lead-Scoring
  • Marketing-Automatisierung
  • Marketing-Berichte
  • Multi-Kampagne
  • Multimedia-Marketing-Management
  • Pipeline-Berichte
  • Pipeline-Management
  • Preisgestaltung
  • Priorisierung der Verkaufsaktivitäten
  • Prognosen
  • Rabatt-Management
  • Rechnungen
  • Rechnungsmanagement
  • Referral-Programm-Management
  • Rekorderkennung duplizieren
  • Schnittstelle ziehen und loslassen
  • Terminverwaltung
  • Umsatzprognosen
  • Verfolgen von Umsätzen
  • Verkaufsanalyse
  • Verkaufsberichterstattung
  • Verlauf der Transaktionen
  • Vorlagen für Einstiegsseiten
  • Web-Formulare
  • Website-Besucher-Tracking
  • Widgets
  • Wiederkehrende Zahlungen
  • Workflow-Management
  • Zahlungsabwicklung
  • Überwachung

Infusionsoft Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Infusionsoft.

F. Welche Preispläne bietet Infusionsoft an?

Infusionsoft bietet folgende Kostenpläne an:

Beginnt ab: 199,00 $/Monat

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

F. Was sind die Hauptfunktionen von Infusionsoft?

Infusionsoft bietet die folgenden Funktionen:

  • API
  • Aktivitätsüberwachung
  • Administrative Berichterstattung
  • Terminverwaltung
  • Automatische Antworten
  • Abrechnung & Rechnungsstellung
  • Integrierte Metadaten und Keyword-Felder
  • CRM
  • CRM-Integration
  • Kalenderverwaltung
  • Kampagnenanalyse
  • Kampagnenmanagement
  • Kampagnenplanung
  • Kampagnenplanung
  • Click-Through-Tracking
  • Konfigurierbarer Workflow
  • Kontaktverwaltung
  • Konversionsraten-Optimierung
  • Konversions-Tracking
  • Benutzerdefinierte Landingpages
  • Berichterstattung zu Kundenaktivitäten
  • Kundenhistorie
  • Kundensegmentierung
  • Anpassbare Vorlagen
  • Daten-Import / -Export
  • Datensynchronisierung
  • Demografische Daten
  • Rabatt-Management
  • Schnittstelle ziehen und loslassen
  • Rekorderkennung duplizieren
  • E-Mail-Marketing
  • Email-Marketing, automatisierte Kampagnen
  • E-Mail-Benachrichtigungen
  • Email-Tracking
  • Ereignisausgelöste Aktionen
  • Ereignisausgelöste E-Mail
  • Follow-up-Automatisierung
  • Bestandsführung
  • Rechnungsmanagement
  • Rechnungen
  • Vorlagen für Einstiegsseiten
  • Lead-Erfassung
  • Lead-Management
  • Lead-Scoring
  • Marketing-Automatisierung
  • Marketing-Berichte
  • Überwachung
  • Multi-Kampagne
  • Multimedia-Marketing-Management
  • Auftragsabwicklung
  • Auftragsverwaltung
  • Zahlungsabwicklung
  • Pipeline-Management
  • Pipeline-Berichte
  • Prognosen
  • Angebote
  • Integration in QuickBooks
  • Preisgestaltung
  • Wiederkehrende Zahlungen
  • Referral-Programm-Management
  • Berichterstattung und Statistik
  • Priorisierung der Verkaufsaktivitäten
  • Verkaufsanalyse
  • Umsatzprognosen
  • Kundenaufträge
  • Verkaufsberichterstattung
  • Verfolgen von Umsätzen
  • Einkaufswagen
  • Abo-Dienste
  • Aufgabenmanagement
  • Aufgaben-Erinnerungen
  • Aufgabenplanung
  • Integration von Dritten
  • Verlauf der Transaktionen
  • Web-Formulare
  • Website-Besucher-Tracking
  • Widgets
  • Workflow-Management
  • E-Commerce

F. Wer sind die typischen Nutzer von Infusionsoft?

Infusionsoft hat die folgenden typischen Kunden:

Kleine Unternehmen

F: Welche Sprachen werden von Infusionsoft unterstützt?

Infusionsoft unterstützt die folgenden Sprachen:

Arabisch, Niederländisch, Englisch, Französisch, Deutsch, Hebräisch, Italienisch, Japanisch, Portugiesisch, Spanisch, Schwedisch

F. Welche Preispläne bietet Infusionsoft an?

Infusionsoft hat folgende Preismodelle:

Abonnement

F. Unterstützt Infusionsoft mobile Geräte?

Infusionsoft unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Infusionsoft?

Infusionsoft kann in folgende Anwendungen integriert werden:

3CLogic, Bitium, Click2Mail, Direct Mail Manager, HappyFox, Help Scout, Instapage, Velocify, WebMerge, ion interactive

F. Welche Varianten der Kundenbetreuung bietet Infusionsoft an?

Infusionsoft bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen