Salesforce Sales Cloud

Salesforce Sales Cloud

Cloud-basierte CRM- und Vertriebsautomatisierung.

4.3/5 (12524 Bewertungen)

Salesforce Sales Cloud Übersicht

Mit Salesforce CRM (Sales Cloud) hast du alles, was du brauchst, in greifbarer Nähe. Von Social Accounts und Kontakten bis hin zu Mobile, Chatter und Analytics ist die Zusammenarbeit innerhalb eines globalen Unternehmens und die schnellere Abwicklung von Deals nicht nur möglich, sondern auch spielend leicht.

Preis

Beginnt ab
25,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Kanada, China, Europa und 5 weitere , Deutschland, Indien, Lateinamerika, Mexiko, Mittlerer Osten und Afrika

Unterstützte Sprachen

Englisch, Französisch, Deutsch, Italienisch, Russisch, Spanisch, Schwedisch

Salesforce Sales Cloud Bewertungen

Gesamtbewertung
4.3/5
89% Positive Bewertungen
6495
Ausgezeichnet
4620
Sehr gut
1104
Durchschnitt
196
Gering
109
Schlecht
Alley S.
Mit Google übersetzen

Salesforce is a Dream!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 7.8.2019
Quelle der Bewertung: Capterra

I use it daily. I live in salesforce and I'm in marketing. I use it to keep up with my team and to try to use chatter to highlight what is working and showcase certain accounts. I also like to follow the wins and losses to try to get a feel for where we can improve.

Vorteile

Everything. I love salesforce. I love its ease of use, navigation, walk-me, training, integration, features, functionality, you name it. Chatter is my favorite feature and once adopted by organizations you see the whole organization migrate to making salesforce their homepage. I love the adaptation the teams have to it and that you can customize your dashboard so sales, marketing, integration, and other teams can all use it as they need to.

Nachteile

The cost, and sometimes Salesforce does not do a good job of showing the interoperability it has. There are so many features that make it a one-stop-shop for companies large and small, but it seems if the product is sold as a sales tool, it remains that way instead of showing the integration options for marketing and other teams.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Patrick C.
Mit Google übersetzen

My Salesforce Experience

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 7.8.2019
Quelle der Bewertung: Capterra

Overall, i like the product. It is probably more than i need for my firm but I enjoy many of the features help me create greater efficiencies.

Vorteile

I like the user-face and intuitive nature of the product. I also like how i can customize it to meet my needs for my company. It is not an out of the box product.

Nachteile

I wish there was better customer support and initial orientation to the software. Service is overseas and it could take up to two days to get a question answered. I would prefer customer service to be held exclusively in the United States and within reach if i needed a quick question answered. I also wish there was a set up team that can provide simple customizations that do not necessarily require a third party vendor to charge several hundred, if not thousands of dollars to customize my CRM.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10
William S.
Mit Google übersetzen

Great CRM Tool

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 17.7.2019
Quelle der Bewertung: Capterra

Once we started using Salesforce, we have increased our repeat business from our existing clients and our conversion rate from the leads and referrals we receive has skyrocketed. We are able to tailor our offerings to the prospects specific needs and their response has been overwhelmingly positive. We often get comments about how they feel like we understand them better than our competitors.

Vorteile

Salesforce is probably the most functional CRM tool on the market, and one of the easiest to set up and use. It worked right out of the box, and we have continued to expand the features we use. One of the best things are all the plugins available, which allow you to customize the environment to fit your business' specific requirements. Our revenues have doubled consistently year-to-year and our customer satisfaction ratings have improved dramatically since we began using Salesforce. My team has threatened to revolt if we ever consider moving to a different platform.

Nachteile

The licensing structure favors larger organizations, but the fees we pay are still reasonable for the value we get from the product.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Kylee L.
Mit Google übersetzen

Great for reporting, but not an easy platform to learn.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 12.7.2019
Quelle der Bewertung: Capterra

If you or your team does not have the time to fully invest in training and learning the platform to a deep extent, than this software would be a waste for you. I would recommend speaking with a SalesForce consultant about the different reporting, campaigning, sales, etc. capabilities before making the investment. Though the Customer Support side of SalesForce, in terms of issue resolution, have not been helpful, the SalesForce sales team is very knowledgeable and give honest opinions on what different functions, plans, etc. they would recommend to fit your specific needs. The sales team has actually saved us money by showing us how to more efficiently manage our plan with them.

Vorteile

The reporting capabilities of SalesForce, especially now that they have switched over to the new Lightning experience, are a great asset for companies looking to track business development activities. Sales funnel reporting, gain-loss reports, call/meeting/email recaps, project lists, budgeting and customer contacts - SalesForce is your "one stop shop" for all of these reporting functions! My team has also loved having the ability to sign up for monthly emails that are based off of reports they have set up within SalesForce. This allows them to track any progress, trends or issues that need to be addressed upfront. My team has also enjoyed the email campaign tracking, which works in conjunction with the Pardot platform.

Nachteile

SalesForce is not an intuitive software to use and is not easily learned by all members of my team. This is what I like least about the software. Beyond that, customer support has been less than helpful. My team and I have often had to do our own research on Google and YouTube for solutions to problems the SalesForce Customer Service could not help us with. This platform takes a considerable amount of training to really be able to grasp its reporting and data entry capabilities. Beyond that, this product is not cheap! It is worth the investment for larger organizations, but I am not sure it is worth the cost for smaller companies.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

7.0/10
Verified Reviewer
Mit Google übersetzen

Salesforce is Essential to Our Daily Operations

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 19.6.2019
Quelle der Bewertung: Capterra

We love Salesforce. We have loved working so closely with the team to create our personalized CRM. It has increased our tracking, our efficiency, and sales.

Vorteile

We work for a Membership Camping Resort and have been using Salesforce as our CRM for the past few years. We worked directly with Salesforce to create a customized CRM for Leads, Working Leads, and our full Call Center. Previously we were working with older systems. It is amazing to have a Web based platform. We are able to track our Lead to Sale so much better than we have for years. Our use of Salesforce has allowed to really see where our dollars are going. Working with their support team has been amazing for us. They have helped us enter into the new century!

Nachteile

It's extremely costly. And, we have a large staff that needs access to our CRM. We have to pay for each person to have their own Login and Profile. When you are paying for 50+ people and need more, it becomes extremely expensive.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10

Salesforce Sales Cloud Preis

Beginnt ab
25,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Salesforce Sales Cloud Funktionen

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Automatische Erinnerungen
  • Berichterstattung und Statistik
  • Kontakt-Datenbank
  • Mobile Integration
  • Social-Media-Integration

  • Anpassbare Berichterstellung
  • Anpassbare Vorlagen
  • Automatische Benachrichtigungen
  • Benutzerdefinierte Felder
  • CRM-Integration
  • Daten-Import / -Export
  • E-Mail-Integration
  • Elektronische Zahlungen
  • Integration von Dritten
  • Kalenderverwaltung
  • Kundendatenbank
  • Kundenspezifisches Branding

Salesforce Sales Cloud Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Salesforce Sales Cloud.

F. Welche Preispläne bietet Salesforce Sales Cloud an?

Salesforce Sales Cloud bietet folgende Kostenpläne an:

Beginnt ab: 25,00 $/Monat

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

F. Was sind die Hauptfunktionen von Salesforce Sales Cloud?

Wir haben keine Informationen über die Funktionen von Salesforce Sales Cloud

F. Wer sind die typischen Nutzer von Salesforce Sales Cloud?

Salesforce Sales Cloud hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Salesforce Sales Cloud unterstützt?

Salesforce Sales Cloud unterstützt die folgenden Sprachen:

Englisch, Französisch, Deutsch, Italienisch, Russisch, Spanisch, Schwedisch

F. Welche Preispläne bietet Salesforce Sales Cloud an?

Salesforce Sales Cloud hat folgende Preismodelle:

Abonnement

F. Unterstützt Salesforce Sales Cloud mobile Geräte?

Salesforce Sales Cloud unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Salesforce Sales Cloud?

Salesforce Sales Cloud kann in folgende Anwendungen integriert werden:

Birst, CogniDox, Gold Lasso, Intellect, InterWeave Smart Payment Gateway, Nirvaha Commissions, O2B, Sofon Guided Solutions, SurveyGizmo, TeamSupport

F. Welche Varianten der Kundenbetreuung bietet Salesforce Sales Cloud an?

Salesforce Sales Cloud bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen