WorkBook enthält Schlüsselfunktionen für den Sektor professioneller Dienstleistungen und zielt vor allem auf Werbe-, PR-, Marketing- & Kommunikationsagenturen, Architekten, Berater und Ingenieurgesellschaften ab. Es wird weltweit von Organisationen verwendet und hilft Unternehmen dabei, die Sales-Pipeline zu überwachen, den Zeitaufwand für einzelne Aufgaben zu verfolgen, Ressourcen zu planen und die Kapazitätsauslastung, Abrechnung sowie integrierte Buchhaltung zu überwachen. Die einzelnen Module können individuell gewählt werden und der Nutzer zahlt nur für das, was er auch wirklich braucht.
excellent resource planning and project management, good summary information for PMs. easy to use. HTML interface is much better than Silverlight now.
a lot of the reports are unclear, where figures are derived from. There are too many of them to be of real use. It would be great if reports were tailored to company requirements as part of set up.
As an engineering firm and not an agency, we feel that sometimes our core requirements are disregarded, or overlooked.
We have used 3 different PM-tools previously and about 20 trial versions of different PM-tools previously before Workbook. No other tool keeps their promise like WorkBook when it comes of being the full solution. Most other tools can't even do half of the features that WorkBook handles. They really have an extensive solution for all parts of our business; from CRM, to Cost calculations, Quotation, resource planning, time reporting, flex-hour handling to billing and accounting and analysis all in the same interface. The platform also handles global multi-regional clients and billing in a good way. A need for us since we are handling clients with multiple debtors scattered across different countries. I know no other platform which handles that without being a very expensive custom made platform. WorkBook easily handles different regions with individual currency, payment cycles and VAT rules, making a lot of the process automated. Just set up your client sub debtors and it's all there.
Cons: WorkBook is very extensive, so I would not recommend this product to smaller companies. WorkBook suits companies where there's a resource available for handling Admin / Traffic of such a tool. So if you don't have that setup, then it is not a tool for you. In other words, probably a solution for minimum 10+ employee companies.
Summary: WorkBook is the only one out there we found that handles pretty much everything you need for Admin of an enterprise and at an attractive price. But it is not for micro-companies with 3-10 employees.
We were looking for an intergrated CRM / Pipeline / Job Costing and finance system. We had conducted intensive research on the options available on the market. Our challenge was to have realtime information that allowed us to react swiftly and in an accurately informed way to work in process, not only on the external spend but the recording of time and the financial impact it was having on the project and therefore the company.
Workbook was a last minute option and we decided to have a demo in order to confirm our original choice but that demo changed our opinion and workbook proved it had arrived at a place the other systems were looking to achieve.
It is intuitive and easy to use that the key component areas of timesheets and budgets that the majority of staff use have been adopted enthusiastically. The move from our old systems hasn;t been without teething problems but customer service has been great and they have responded to all the requests and challenges we have thrown at them. There are still some challenges around certain elements in the finance section, the replacement of Sage 100 in our case, but these are now under development as thier model is to constantly seek to improve the product.
Importantly we now have the data from projects at our fingertips and this has proved invaluable and will in the long term it will have a positive financial effect on our business.
I would recommend this to any business that is fast moving, needs to record time accurately and respond to clients changes and needs quickly.
We've been running our consulting and accounting business for over 20 years. Most of the time we used various project management, time tracking and billing systems. Last year we decided to introduce WorkBook and replace the previous system we used.
As we knew what we needed, the implementation was fast (approx. 5 working days). The new solution was easily accepted by all people in our organization and we didn't experience any challenges in this area, opposite to previous systems.
Some features that were important for us:
- multi-language interface,
- invoicing in many currencies and languages,
- direct access to the database allowing easy creation of own reports and integration with other systems we use,
- easy administration,
- ticket system for quality management system,
- conversations that are very useful not only for communication, but also making reports of the minutes and tracking various project activities.
When we started using the Polish interface we found many translations inaccurate or even funny. We were not very happy about it, however the translation tool allows us not only to adjust the translations to the Polish language, whenever we find a mistake, but also to the nomenclature we use internally.
The only thing we miss is a wiki module that would allow to describe the internal processes and tracking their changes.
The customer service answers very fast, what is not to overestimate these days - 5 stars in each category.
The pros for the software is that is includes both CRM, Pipeline, Finance, RM and PM modules.
The contras are unfortunately many. For everyday use and as working Tool, it is absolutely not user-friendly.
Finance people, the way they think and Work, might be useful. However, sales and project managers think and Work completely different. Therefore the current set-up of workbook is far from being the best available software on the market.
The customer service is not wokring smoothly, ( a kind of stiff - compeared to another customer service experines in business life) the ticket system is lacking the possibility of seeing WHO is included in the ticket correspondance, and also the possibility of adding/deleting participants from the list .
Because of the complexity of the software, customer customized solutions are unfortunately very limited.
We are sorry you are not completely satisfied. Please reach out to us at [email protected] with any requests you have for improvement.
Also, you can see who is included on a ticket by checking out the little icons of peoples faces, or by looking at the resources tab. You can also easily add people either by the "add user" button or by @mentioning them. You can remove participants by right-clicking on them and choosing to remove them.
I hope this helps.
Weiter unter folgen häufig gestellte Fragen über WorkBook.
WorkBook bietet folgende Kostenpläne an:
Beginnt ab: €20/Monat
Preismodell: Einmalige Lizenz, Abonnement
Kostenlose Testversion: Verfügbar
WorkBook bietet die folgenden Funktionen:
WorkBook hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen
WorkBook unterstützt die folgenden Sprachen:
Dänisch, Niederländisch, Englisch, Finnisch, Deutsch, Norwegisch, Spanisch, Schwedisch
WorkBook hat folgende Preismodelle:
Einmalige Lizenz, Abonnement
WorkBook unterstützt die folgenden Geräte:
WorkBook kann in folgende Anwendungen integriert werden:
ActiveCampaign, ActiveCampaign, Dropbox, G Suite, Google Drive, Microsoft Dynamics AX, Microsoft Dynamics NAV in the Cloud, RepliconPPM, SAP Financials OnDemand, Storagepipe
WorkBook bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen