--- description: Ausführliche Erfahrungsberichte zu Help Scout mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Help Scout mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Help Scout Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [Help Scout](/software/90462/help-scout) # Help Scout Canonical: https://www.getapp.de/software/90462/help-scout Seite: 1 / 10\ Weiter: [Nächste Seite](https://www.getapp.de/software/90462/help-scout?page=2) > Help Scout ist eine Kundenservice-Helpdesk-Software für Unternehmen jeder Größe. Nutzer können abteilungsübergreifend nahtlos arbeiten oder mehrere Produkte/Marken von einem einzigen Konto aus verwalten. Zum Funktionsumfang gehören Workflows, ein automatisierungsbasiertes System und Kollaborationstools. > > Bewertung: **4.6/5** von 226 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 226 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Help Scout - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 55,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - API - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Vorlagen - Archivierung & Aufbewahrung - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - Catalog Management - Chat / Messaging - Chatbot - Customer Communication - Dashboard - Daten-Import / -Export - Dokumentenmanagement - Dokumentenspeicher - E-Mail-Management - E-Mail-Vorlagen ## Integrationen (80 insgesamt) - ActiveCampaign - Aircall - AppFollow - Asana - BriteVerify - Campaign Monitor by Marigold - Capsule - Census - ChannelReply - ChargeDesk - Chatra - Churn Buster - ChurnZero - CircleLoop - Clockify ... und 65 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Chat ## Category - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [Wissensmanagement Tools](https://www.getapp.de/directory/257/knowledge-management/software) - [E-Mail-Programme](https://www.getapp.de/directory/306/email-management/software) - [CCM-Software](https://www.getapp.de/directory/1139/customer-communications-management/software) ## Alternativen 1. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3438 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.de/software/90378/salesforce) — 4.4/5 (18784 reviews) 3. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1786 reviews) 5. [LiveChat](https://www.getapp.de/software/8385/livechat) — 4.6/5 (1723 reviews) ## Nutzerbewertungen ### "Completely changed our business - for the better" — 5.0/5 > **Greg** | *17. November 2016* | Tierarzt | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: - extremely simple to use and understand as a user - treats communications like human beings and provides a much more personal feel to communication (as opposed to making people feel like numbers) - fantastic support team that's very responsive and solution focused - solid API that allows you to bring in data from other apps so that you have a consolidated view of a client, beyond just their email history > > **Nachteile**: - wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product > > Most companies using Help Desk software are in software development, tech or online commerce of some kind. We're in the boring, traditional business of veterinary medicine practice, and deal with hundreds of emails a day from clients and the rest of the outside world. We're the only vet company I know of that uses a help desk, and we use Help Scout - and absolutely LOVE it. We did use Zendesk previously, but found that it's way too complicated and not very personal. Pet owners don't want to be given a ticket \# and feel like they're speaking to a robot. Help Scout solved that immediately when we switched. We have a lot of complex conversations via email that require multiple people being involved, communicating internal messages to each other about certain threads, etc. etc. Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. On top of that, we've found their support team to be kick ass, highly responsive and always eager to try and figure out a solution to any issue we bring them. We are very loyal Help Scout clients, and plan to be for a long time. ----- ### "Help Scout helps out" — 4.0/5 > **Sara** | *25. November 2020* | Non-Profit-Organisation Management | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: When I used to work at ActBlue as a support associate, I really liked Help Scout's ticketing system. It was straightforward and less confusing than Intercom. Escalating and de-escalating issues was pretty easy. Help Scout is a huge help for customer service, people oriented folks like me. > > **Nachteile**: This is just a theory but I feel like Help Scout works better with certain email addresses than others. For people who have older emails such as hotmail, aol, or yahoo - their messages don't come across so clearly, which makes helping our customers and clients a real challenge. > > Help Scout helps out in a pinch. I definitely recommend any company or business that has a customer support component to it to use their software and platform to start. ----- ### "Help Scount - helping you" — 3.0/5 > **Taylor** | *22. Februar 2025* | Gastgewerbe | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: The automated reply's are typically useful and lead to a good start when live chatting. > > **Nachteile**: Help Scout needs some improvements before being a productive platform. It is not yet very integrated. > > Overall, I haven't had the greatest luck while navigating through Help Scout, it needs some work to be a stronger platform. ----- ### "Expensive, but good. There are alternatives if you're willing to sacrifice plug and play." — 5.0/5 > **Sam** | *5. Mai 2022* | Logistik & Lieferkette | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: HelpScout was the first shared emailing system we implemented that worked flawlessly with our setup. It rivals all other methods that focus on a ticket number approach but makes the communication process simple for users to grasp and professional yet informal. The best part of Help Scout for us was the shared inbox aspect and the ability to collaborate with others easily. > > **Nachteile**: Help Scout is expensive. In my opinion, it is overpriced. They started at a great introductory rate and grandfathered those rates for early-stage users. I heard from many users when they increased their rates, all of whom got a personalized message from the \[SENSITIVE CONTENT\], promising our rates would stay the same. Months later, they recanted on their promise and hiked our rates. It was not a great feeling being lied to, and my love for the company quickly disappeared. Other shared email services can replace Help Scout, but this is your best bet if you're looking for a simple approach and are not worried about the price tag. > > The alternatives to Help Scout are far and wide, but my recommendation for an option would be Free Scout. It is an open-source alternative to Help Scout that acts almost the same way. You need to know how to deploy the self-hosted service, or you can find companies willing to manage it for you. The downside is the setup takes a while, but the positive is that the cost is a small fraction of the amount we were paying to Help Scout. ----- ### "Works well but lack of innovations caused us to move away" — 5.0/5 > **Erik** | *8. Juni 2022* | Non-Profit-Organisation Management | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Tracked tickets extremely well. Also the canned responses worked well. > > **Nachteile**: The beacon on our website didn't work that well. There were often conflict issues so we just turned it off, which is a shame because it's a major feature we had relied on. After marketing en email as a spammer, we would continue to get emails in the future from that same email address. > > We used Helpscout to manage customer support. The system was competent but uninspiring. Rising expenses and other issues mentioned above caused us to break up with it. ----- Seite: 1 / 10\ Weiter: [Nächste Seite](https://www.getapp.de/software/90462/help-scout?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/90462/help-scout) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten