Help Scout

Web-basierter Helpdesk für eine großartige Kundenerfahrung

4,7 /5 (161 Bewertungen) Eine Bewertung schreiben

Help Scout Übersicht

Was ist Help Scout?

Bereits 5.000 Kunden in mehr als 70 Ländern vertrauen auf uns, darunter Base-Camping, Buffer, GrubHub, AngelList und Timbuk2.

Help Scout Übersicht

Kosten

Beginnt ab
12,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Help Scout Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada, Vereinigtes Königreich, Australien, China und 5 weitere , Indien, Japan, Deutschland, Brasilien, Mexiko
Unterstützte Sprachen
Englisch

Medien

iOS App
Reports: Help you keep track of all the key support metrics, employee performance and customer satisfaction.
Conversation: Help Scout’s collaboration features keep everyone on the same page. Happy and productive team members make for happy customers! Add notes, mention team members, see who is responding, and conversation history.
Create multiple mailboxes for each shared email address to work seamlessly across departments, or manage several products/brands from a single account
Knowledge Base: Empower your customers to find answers when they need them
Reports: Help you keep track of all the key support metrics, employee performance and customer satisfaction.
Mailbox Folder
Reports: Help you keep track of all the key support metrics, employee performance and customer satisfaction.
Reports: Help you keep track of all the key support metrics, employee performance and customer satisfaction.
Reports: Help you keep track of all the key support metrics, employee performance and customer satisfaction.
Videos zu Help Scout Help Scout Screenshot: iOS App Help Scout Screenshot: Reports: Help you keep track of all the key support metrics, employee performance and customer satisfaction. Help Scout Screenshot: Conversation: Help Scout’s collaboration features keep everyone on the same page. Happy and productive team members make for happy customers! Add notes, mention team members, see who is responding, and conversation history. Help Scout Screenshot: Create multiple mailboxes for each shared email address to work seamlessly across departments, or manage several products/brands from a single account Help Scout Screenshot: Knowledge Base: Empower your customers to find answers when they need them Help Scout Screenshot: Reports: Help you keep track of all the key support metrics, employee performance and customer satisfaction. Help Scout Screenshot: Mailbox Folder Help Scout Screenshot: Reports: Help you keep track of all the key support metrics, employee performance and customer satisfaction. Help Scout Screenshot: Reports: Help you keep track of all the key support metrics, employee performance and customer satisfaction. Help Scout Screenshot: Reports: Help you keep track of all the key support metrics, employee performance and customer satisfaction.

Help Scout Bewertungen

Help Scout Bewertungen

Gesamtbewertung
4,7
/
5
Ausgezeichnet
120

Sehr gut
37

Durchschnitt
4

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
4,6
Funktionen
4,3
Bedienkomfort
4,7
Kundenbetreuung
4,8
98% haben diese Anwendung empfohlen
Greg H.

Completely changed our business - for the better

Most companies using Help Desk software are in software development, tech or online commerce of some kind. We're in the boring, traditional business of veterinary medicine practice, and deal with hundreds of emails a day from clients and the rest of the outside world.

We're the only vet company I know of that uses a help desk, and we use Help Scout - and absolutely LOVE it. We did use Zendesk previously, but found that it's way too complicated and not very personal. Pet owners don't want to be given a ticket # and feel like they're speaking to a robot. Help Scout solved that immediately when we switched.

We have a lot of complex conversations via email that require multiple people being involved, communicating internal messages to each other about certain threads, etc. etc.

Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability.

On top of that, we've found their support team to be kick ass, highly responsive and always eager to try and figure out a solution to any issue we bring them.

We are very loyal Help Scout clients, and plan to be for a long time.


Mit Google übersetzen
Celeste O.

Great customer focused company to work with!

Excellent. While there is some admittedly cool functionality that other CRMs offer at higher prices, they don't make sense for our current business needs and you really can't beat Helpscout when it comes to their customer service and help resources. It's excellent working with a team who really care what their customers and their customers' customers think.


Mit Google übersetzen
Anthony R.

Live Chat + KB --- Count Me In!

Whether it's pre-sales questions or general customer service, Help Scout was there from day 1. I was able to have them answer all of my pre-sales questions within a day or two, it mainly took so long because I wasn't sure of what all I needed but they kept responding question after question.

Even after the fact when I signed up for their trial they started sending me helpful auto generated emails for tips and tricks on how to use their platform.

Since it was a new platform of course I was bound to get stuck at times, but I was able to reach out at all times and get a reply back promptly. They were even nice enough to extend my trial because I hadn't gone through all of the features in depth yet.


Mit Google übersetzen
Verifizierter Rezensent

Great for small teams!

When looking for customer service platforms, a lot of people will want it to feel human. Oddly, I love that it can be used to send confidential documents securely, and I don't have to interact. It's a great timesaver that way, especially when the people on the other end are using it for the same reason. Yes, you can add more personality and humanity, but in my case, I like being able to work uninterrupted, and no one ever has to say "have a nice day" because all we're doing is sending documents. If you're looking for something a little more personal -- it can absolutely be used that way. The notes and chat functions are helpful, and Help Scout is pretty adaptable to whatever your customer service philosophy entails.


Mit Google übersetzen
Sid A.

The best CRM I have ever seen

I've seen, used and implemented several CRM solutions in the past and helpscout just blew them all. I now use them with all my clients! Great security too and functional system. the BI features are well appreciated.


Mit Google übersetzen
Greg H.
Branche: Tierarzt
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Completely changed our business - for the better

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 17.11.2016
Quelle der Bewertung: GetApp

Most companies using Help Desk software are in software development, tech or online commerce of some kind. We're in the boring, traditional business of veterinary medicine practice, and deal with hundreds of emails a day from clients and the rest of the outside world.

We're the only vet company I know of that uses a help desk, and we use Help Scout - and absolutely LOVE it. We did use Zendesk previously, but found that it's way too complicated and not very personal. Pet owners don't want to be given a ticket # and feel like they're speaking to a robot. Help Scout solved that immediately when we switched.

We have a lot of complex conversations via email that require multiple people being involved, communicating internal messages to each other about certain threads, etc. etc.

Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability.

On top of that, we've found their support team to be kick ass, highly responsive and always eager to try and figure out a solution to any issue we bring them.

We are very loyal Help Scout clients, and plan to be for a long time.

Vorteile

- extremely simple to use and understand as a user
- treats communications like human beings and provides a much more personal feel to communication (as opposed to making people feel like numbers)
- fantastic support team that's very responsive and solution focused
- solid API that allows you to bring in data from other apps so that you have a consolidated view of a client, beyond just their email history

Nachteile

- wish that the interface could be a little more customized for our specific needs
- really don't have any downsides to it - it's a great product

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Celeste O.
Branche: Druck
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Great customer focused company to work with!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 12.8.2019
Quelle der Bewertung: Capterra

Excellent. While there is some admittedly cool functionality that other CRMs offer at higher prices, they don't make sense for our current business needs and you really can't beat Helpscout when it comes to their customer service and help resources. It's excellent working with a team who really care what their customers and their customers' customers think.

Vorteile

Their entire philosophy is centered around customer satisfaction and success. This mirrors our own approach and it's great seeing that in action. They are also great at handling questions and service requests, and I love all the support and information resources they offer.

Nachteile

I wish the reporting functions were better and more detailed. Sometimes when something wasn't functioning in a way that worked for it, their response was suggesting a work around that would require a service plan upgrade when I figured out a work around that could work at our current level, but that is a very minor gripe.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Anthony R.
Branche: Design
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Live Chat + KB --- Count Me In!

Täglich für 1-5 Monate genutzt
Bewertet am 2.9.2020
Quelle der Bewertung: Capterra

Whether it's pre-sales questions or general customer service, Help Scout was there from day 1. I was able to have them answer all of my pre-sales questions within a day or two, it mainly took so long because I wasn't sure of what all I needed but they kept responding question after question.

Even after the fact when I signed up for their trial they started sending me helpful auto generated emails for tips and tricks on how to use their platform.

Since it was a new platform of course I was bound to get stuck at times, but I was able to reach out at all times and get a reply back promptly. They were even nice enough to extend my trial because I hadn't gone through all of the features in depth yet.

Vorteile

They refer to support tickets as conversations, which might not seem like much at first but if you really think about how much you value your customers you will appreciate this verbiage.

They have offline/live chat support pop ups that they call "beacons" and you can have different ones depending on where a customer is at on the page. This was extremely helpful for me as I am selling software so having a beacon on the general website for pre-sales was a must but I also wanted a secondary beacon behind a paywall for premium support and their platform allows for this type of setup.

Lastly, most live chat companies only cater towards just that --- live chat. However, I wanted an all in one solution of live chat + a knowledge base. Help Scout has both available within their platform and it's super simple to setup.

Nachteile

The only thing I feel they could improve on is more features as far as layout and styling for the knowledge base. It was lacking in that sense but other than that I didn't see anything that I personally needed to be different.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Verifizierter Rezensent
Branche: Hochschulbildung
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Great for small teams!

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 28.7.2020
Quelle der Bewertung: Capterra

When looking for customer service platforms, a lot of people will want it to feel human. Oddly, I love that it can be used to send confidential documents securely, and I don't have to interact. It's a great timesaver that way, especially when the people on the other end are using it for the same reason. Yes, you can add more personality and humanity, but in my case, I like being able to work uninterrupted, and no one ever has to say "have a nice day" because all we're doing is sending documents. If you're looking for something a little more personal -- it can absolutely be used that way. The notes and chat functions are helpful, and Help Scout is pretty adaptable to whatever your customer service philosophy entails.

Vorteile

-Extremely easy to set up, add employees to, and use on a daily basis without hassle.
-Love the option to assign communications and update the status of them.
-Simple, straightforward design.
-Did I mention is was easy? Almost no training required.

Nachteile

-It would be nice to have more customization options. The simplicity is of appeal here, but the limitations are noticeable.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort

Weiterempfehlungsquote: 8.0/10

Sid A.
Branche: Gesundheit, Wellness & Fitness
Untern. Größe: Selbstständig
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

The best CRM I have ever seen

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 27.7.2020
Quelle der Bewertung: Capterra

I've seen, used and implemented several CRM solutions in the past and helpscout just blew them all. I now use them with all my clients! Great security too and functional system. the BI features are well appreciated.

Vorteile

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good. Nice integration with E-commerce platform Woocommerce.

Nachteile

The messaging feature is over-priced. $50/month just for showing pop-up messages in your widget is a but too much!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Nutzerempfehlung
8,8/10
Basierend auf 161 Benutzerbewertungen
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Help Scout Preis

Help Scout Preis

Beginnt ab
12,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,6/5
Basierend auf 161 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
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Help Scout Funktionen

Help Scout Funktionen

API
Aktivitäts-Dashboard
Automatische Benachrichtigungen
Berichterstattung und Statistik
CRM-Integration
Chat
E-Mail-Integration
Echtzeitüberwachung
Integration von Dritten
Kundenspezifisches Branding
Multi-Channel-Kommunikation
Self-Service Portal
Social-Media-Integration
Sofortnachrichten
Supportticket-Management
Umfragen & Feedback
Warnungen / Eskalation
Wissensbasis-Management
Workflow-Management
Überwachung
Funktionen
4,3/5
Basierend auf 161 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Zusätzliche Informationen für Help Scout

Zusätzliche Informationen für Help Scout

Schlüssel-Features von Help Scout

  • 40+ Integrationen mit Anwendungen von Dritten
  • 75+ Tastaturkürzel
  • Am besten bewertete Echtzeit-Berichterstattung
  • Android App
  • Automatisch ausgefüllte, editierbare Kundenprofile
  • Automatisierte Aktionen
  • Bulk-Aktionen
  • Echte Multi-Marken-Unterstützung
  • Einfach zu bedienen, benötigt kein Trainingshandbuch
  • Email-Integration - aktualisiere Gespräche aus dem Posteingang
  • Gespeicherte Antworten / vorgefertigte Antworten
  • Helpdesk, Berichte und Dokumente-API
  • Hervorragende Unterstützung, egal bei welchem Plan
  • Integrierte Wissensbasis
  • Kein Ticket # 's, oder Roboter-Texte
  • Kollisionserkennung
  • Kundenzufriedenheit
  • Private Notizen
  • Sieht aus wie eine normale E-Mail
  • Telefonanrufe verfolgen und aufzeichnen
  • iPhone App

Help Scout Häufig gestellte Fragen

Help Scout Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Help Scout.

F. Welche Preispläne bietet Help Scout an?

Help Scout bietet folgende Kostenpläne an:

Beginnt ab: 12,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Help Scout?

Help Scout bietet die folgenden Funktionen:

  • 40+ Integrationen mit Anwendungen von Dritten
  • 75+ Tastaturkürzel
  • Android App
  • Automatisch ausgefüllte, editierbare Kundenprofile
  • Automatisierte Aktionen
  • Bulk-Aktionen
  • Kollisionserkennung
  • Kundenzufriedenheit
  • Einfach zu bedienen, benötigt kein Trainingshandbuch
  • Email-Integration - aktualisiere Gespräche aus dem Posteingang
  • Helpdesk, Berichte und Dokumente-API
  • Integrierte Wissensbasis
  • Sieht aus wie eine normale E-Mail
  • Kein Ticket # 's, oder Roboter-Texte
  • Hervorragende Unterstützung, egal bei welchem Plan
  • Private Notizen
  • Am besten bewertete Echtzeit-Berichterstattung
  • Gespeicherte Antworten / vorgefertigte Antworten
  • Telefonanrufe verfolgen und aufzeichnen
  • Echte Multi-Marken-Unterstützung
  • iPhone App

F. Wer sind die typischen Nutzer von Help Scout?

Help Scout hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Öffentliche Verwaltung, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen

F: Welche Sprachen werden von Help Scout unterstützt?

Help Scout unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Help Scout an?

Help Scout hat folgende Preismodelle:

Abonnement

F. Unterstützt Help Scout mobile Geräte?

Help Scout unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Help Scout?

Help Scout kann in folgende Anwendungen integriert werden:

Bitium, Campaign Monitor, Capsule, Customer Thermometer, Keap, Kissmetrics, PipelineDeals, Slack, SnapEngage, Zapier

F. Welche Varianten der Kundenbetreuung bietet Help Scout an?

Help Scout bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen