HappyFox Übersicht

Was ist HappyFox?

HappyFox ist eine sehr einfache und doch leistungsfähige Software für das Kundenbetreuungs- und Ticketmanagement. HappyFox kann in E-Mail-Konten und Websites integriert werden, damit alle Supportanfragen erfasst werden. Damit bist du besser organisiert, weist die richtige E-Mail der richtigen Person zu, reagierst schneller und bist immer auf dem Laufenden. Die monatlichen Verträge ermöglichen eine günstige Verwendung von HappyFox.

HappyFox Übersicht

Kosten

Beginnt ab
29,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

HappyFox Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada, Vereinigtes Königreich, Australien, China und 3 weitere , Indien, Japan, Deutschland
Unterstützte Sprachen
Arabisch, Chinesisch (vereinfacht), Chinesisch (traditionell), Tschechisch, Dänisch und 17 weitere , Niederländisch, Englisch, Französisch, Deutsch, Ungarisch, Italienisch, Japanisch, Koreanisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Spanisch, Schwedisch, Türkisch, Ukrainisch, Thai

Media

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HappyFox video HappyFox Screenshot: iOS Mobile Help Desk HappyFox Screenshot: iOS Open Ticket HappyFox Screenshot: iPad Ticket Message HappyFox Screenshot: iPad Ticket Menu HappyFox Screenshot: Android Pending tickets HappyFox Screenshot: Android Ticket Update HappyFox Screenshot: Mobile Knowledge Base HappyFox Screenshot: Community Forum Software HappyFox Screenshot: Happyfox FAQ HappyFox Screenshot: Tickets Mass Action

HappyFox Bewertungen

HappyFox Bewertungen

Gesamtbewertung
4,6
/
5
Ausgezeichnet
53

Sehr gut
20

Durchschnitt
2

Gering
2

Schlecht
1

Preis-Leistungs-Verhältnis
4,5
Funktionen
4,3
Bedienkomfort
4,5
Kundenbetreuung
4,6
94% haben diese Anwendung empfohlen
Abimbola K.

Happyfox is changing the way helpdesk solutions run.


Mit Google übersetzen
David O.

HappyFox Happy User

Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings. Adopting Helpdesk has allowed me to share a complete support picture over time to the developers and administrators that keep us on track to achieve the 100% customer satisfaction with the support process that our customers are currently reporting, based on the automated after-action customer survey.


Mit Google übersetzen
Richard T.

DO NOT PURCHASE HAPPYFOX

We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.

About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.

Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.

As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.


Mit Google übersetzen
David S.

Not too complex, not a ton of features, but it does do and accomplish exactly what it says.

Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team.


Mit Google übersetzen
Julian B.

Outstanding Help desk software at an attractive price

We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers and software. Training them on HappyFox was quick and easy to the point where we use it internally as well as in customer facing work.

HappyFox is easy to use and full featured and has become such a part of our business that working without it is now inconceivable. In terms of functionality I would put it at being pretty close to Zendesk Enterprise in terms of functionality, but at a fraction of the price. Integration with Magento was a snip and the level of automation available has meant we have fewer support staff dealing with more cases as we grow.

All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective.


Mit Google übersetzen
Abimbola K.
Branche: Unterhaltung
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Happyfox is changing the way helpdesk solutions run.

Täglich für 6-12 Monate genutzt
Bewertet am 16.7.2018
Quelle der Bewertung: Capterra

Vorteile

First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks.
I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc
I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.

Nachteile

It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

David O.
Branche: E-Learning
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

HappyFox Happy User

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 9.8.2019
Quelle der Bewertung: Capterra

Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings. Adopting Helpdesk has allowed me to share a complete support picture over time to the developers and administrators that keep us on track to achieve the 100% customer satisfaction with the support process that our customers are currently reporting, based on the automated after-action customer survey.

Vorteile

The most important feature about HappyFox is the support that the team provides 24/7. I am an administrator in a small company and decidedly not a programmer. When I originally set up Helpdesk I was a novice in how each part fit together to create a whole solution with meaningful KB, Ticketing, Categories, and Automation. The Support Team spent many hours coaching me through this process to achieve a very useful set of tools for our customers.

Nachteile

I like most everything about the HappyFox Help Desk and HappyFox Chat applications. The initial setup was painful and required some back-ed programming to support the way in which I wanted the Support Center page layout to appear. The support staff at HappyFox tell me that a new release of HelpDesk includes tools that simplify the UI whereby the Administrator can change the way in which items, articles, products and sections are displayed.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Richard T.
Branche: Gastgewerbe
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

DO NOT PURCHASE HAPPYFOX

Täglich für 1-5 Monate genutzt
Bewertet am 11.12.2016
Quelle der Bewertung: SoftwareAdvice

We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.

About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.

Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.

As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.

Vorteile

Great looking product
Good website
Good information

Nachteile

Bad customer service
Ridiculous email response times
Failure to have a negative feedback process in place
Happyfox treat you like your just another sale
Undervalue you as a customer
Generic responses
Impersonal service (When you actually receive it)
Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 0.0/10

David S.
Übersetzen auf: Deutsch

Not too complex, not a ton of features, but it does do and accomplish exactly what it says.

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 5.6.2018
Quelle der Bewertung: Capterra

Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team.

Vorteile

HappyFox is limited in what it can offer (especially the free version) but it does function as a help desk ticketing system very well. Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions.

Managers can track tickets, view what's left open, and put policies in place that make sure tickets are not forgotten and are assigned the proper priority to get taken care of.

Nachteile

There's not much I can think of regarding HappyFox that I'd consider a "Con". Yes, it has limitations but for the price you pay (unless you use the free version) it's worth every penny no doubt.

I'd like to see a large file size limit when responding to tickets though. Often times the responders to tickets like to attach many screenshots or even video files for users to follow along with to product a solution but every now and then it wouldn't attach correctly.

Also adding a knowledge base to reference in responses to support tickets would be amazing

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Julian B.
Branche: Einzelhandel
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Outstanding Help desk software at an attractive price

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 26.10.2016
Quelle der Bewertung: Capterra

We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers and software. Training them on HappyFox was quick and easy to the point where we use it internally as well as in customer facing work.

HappyFox is easy to use and full featured and has become such a part of our business that working without it is now inconceivable. In terms of functionality I would put it at being pretty close to Zendesk Enterprise in terms of functionality, but at a fraction of the price. Integration with Magento was a snip and the level of automation available has meant we have fewer support staff dealing with more cases as we grow.

All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective.

Vorteile

Easy to use, economic, full featured, integrates with Magento

Nachteile

Nothing

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
8,6/10
Basierend auf 78 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

HappyFox Preis

HappyFox Preis

Beginnt ab
29,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,5/5
Basierend auf 78 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

HappyFox Funktionen

HappyFox Funktionen

API
Aktivitäts-Dashboard
Automatische Benachrichtigungen
Berichterstattung und Statistik
CRM-Integration
Chat
E-Mail-Integration
Echtzeitüberwachung
Integration von Dritten
Kundenspezifisches Branding
Mehrsprachig
Multi-Channel-Kommunikation
Social-Media-Integration
Sofortnachrichten
Supportticket-Management
Umfragen & Feedback
Warnungen / Eskalation
Wissensbasis-Management
Workflow-Management
Überwachung
Funktionen
4,3/5
Basierend auf 78 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

HappyFox Häufig gestellte Fragen

HappyFox Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über HappyFox.

F. Welche Preispläne bietet HappyFox an?

HappyFox bietet folgende Kostenpläne an:

Beginnt ab: 29,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von HappyFox?

Wir haben keine Informationen über die Funktionen von HappyFox

F. Wer sind die typischen Nutzer von HappyFox?

HappyFox hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Öffentliche Verwaltung, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen

F: Welche Sprachen werden von HappyFox unterstützt?

HappyFox unterstützt die folgenden Sprachen:

Arabisch, Chinesisch (vereinfacht), Chinesisch (traditionell), Tschechisch, Dänisch, Niederländisch, Englisch, Französisch, Deutsch, Ungarisch, Italienisch, Japanisch, Koreanisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Spanisch, Schwedisch, Türkisch, Ukrainisch, Thai

F. Welche Preispläne bietet HappyFox an?

HappyFox hat folgende Preismodelle:

Abonnement

F. Unterstützt HappyFox mobile Geräte?

HappyFox unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert HappyFox?

HappyFox kann in folgende Anwendungen integriert werden:

Batchbook, Clearlogin, Customer Thermometer, HappyFox Chat, Help Desk Migration, HelpOnClick Live Chat Software, LogMeIn Rescue, ProjectManager.com, Slack, Zoho SalesIQ

F. Welche Varianten der Kundenbetreuung bietet HappyFox an?

HappyFox bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen