BetterCloud

Über BetterCloud
BetterCloud bietet kritische Einblicke, automatisierte Verwaltung und intelligente Datensicherheit für Cloud-Office-Plattformen. Durch die Nutzung offener APIs stellt BetterCloud eine sichere Verbindung zu deinen Daten an ihrer Quelle her und bietet so maximale Kontrolle, ohne dass eine aufwändige Einrichtung erforderlich ist. BetterCloud bietet Lösungen für Google-Anwendungen und Office 365 und wird von IT-Teams in über 50.000 Unternehmen weltweit als vertrauenswürdig eingestuft.
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Tricent

Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Branche: Hausmeisterservice
- Unternehmensgröße: 11–50 Mitarbeiter
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Poor Customer Service
Bewertet am 3.5.2016
I have found working with this company to be extremely frustrating.
On 8/9/15 I was told by email...
I have found working with this company to be extremely frustrating.
On 8/9/15 I was told by email that their rates would be going up. The message said: Should you wish to make changes to your subscription, written confirmation is required 30 days prior to renewal. Please don't hesitate to reach out to us - our first priority is agreeing to a fair price for both our companies.
So I wrote on 8/12/15 to Tanya Kuoni: Thank you for the offer, but we will no longer need the service moving forward. Please cancel our membership, or forward instructions so I may do so. Thank you.
On 12/5/15 I was surprised to get a passed due notice for $936. On 12/7/15 I wrote again:
Tanya,
I made several attempts to cancel auto renewal and your website would not allow me to disable it. I've not signed any agreement, nor implemented your services. I will not be providing a new card for renewal.
Tanya writes back and tells me it is too late to cancel! I am still trying to cancel this account even after submitting a written request to cancel BEFORE the auto-renewal. This company has charged my credit card twice - the 2nd time was after I disputed the charge with American Express. I am now disputing the charge for a second time. What a scam!
Vorteile
Unknown - I don't use their service, but that doesn't stop them from charging my credit card
Nachteile
They take your money without authorization
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Better Cloud for Data Loss Prevention
Bewertet am 14.9.2021
Great experience, easy to use, manage, deploy automated processes user offboarding and onboarding
Great experience, easy to use, manage, deploy automated processes user offboarding and onboarding
Vorteile
Data Loss Prevention, within Google Drive (easy way to revoke external sharing from documents in google Drive) with easy, single click, user friendly UI
Nachteile
limitation regarding what else can the tool provide (SAAS)
Licensing costs instead of domain wide costs
limitation with thirdparty services, Better Cloud has some available to integrate
In Betracht gezogene Alternativen
TricentGründe für den Wechsel zu BetterCloud
The extension that BetterCloud provides to integrate within workspace- Branche: Unternehmensberatung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Ok tool, but Buyer Beware
Bewertet am 4.1.2017
I WOULD NEVER BUY FROM THEM AGAIN - BUYER BEWARE! We have a standard Google for Business domain,...
I WOULD NEVER BUY FROM THEM AGAIN - BUYER BEWARE! We have a standard Google for Business domain, which they never fully integrated with. Most of their so-called tools, didn't work right and the one that did kind of work was the email monitoring, but even then, the users' email that you are monitoring is simply the tool sending you a TXT file of incoming and outgoing emails, it's can't un decrypt incoming so those are worthless, it doesn't show you attachments, etc - bottom line, I can read my users outgoing emails, but because everything is so generic and in txt files, I literally have to open EVERY SINGLE EMAIL and sort through 1/2 code and 1/2 text. Can't see the attachments referenced, etc. Expensive tool.
But that's not the worst. BE AWARE - once you sign up, you pay a fee per year. 30 days prior to your subscription being renewed, you are sent an email, just like every other monthly email that is basically worthless, that reminds you they require 30-day notification for cancellation. NOTE - YOU PAY FOR THE ENTIRE YEAR AT ONCE, SO IF YOU DON'T CANCEL THAT SAME DAY AS THE NOTICE, YOU ARE STUCK WITH ANOTHER ENTIRE YEAR OF PAYMENTS.
When I asked customer service about this, as I don't need the email monitoring anymore, they basically said, "oops, you missed your 30-day window, so you have to pay for the whole year now, so let's talk about more services we can provide you, aka pay for". TOTAL BS!!!
FINALLY, there is ZERO place on the site to cancel your membership. You literally have to email them, provide in writing, a notice of cancellation 30 days before it is set to renew. In 2017, do we really need to write an email or send a fax to cancel a subscription? Hell, my cheaper subscription services have cancellation components built into their apps, why can't this one.
Nachteile
Horrible customer service
Integration with the Google Domain was poor at best
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Nice Tool, Needs More Cowbell
Bewertet am 17.5.2023
We have a fever, and the cure is more cowbell.
We have a fever, and the cure is more cowbell.
Vorteile
The workflows and integrations are nice.
Nachteile
The Google actions in the workflows are limited and the legacy Google actions are still in their own separate console that hasn't been moved over yet.
In Betracht gezogene Alternativen
Workato- Branche: Internet
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Easy to get started, makes automation a breeze
Bewertet am 10.5.2023
Overall I'm happy with Bettercloud. We utilize it mostly for early lifecycle or termination events...
Overall I'm happy with Bettercloud. We utilize it mostly for early lifecycle or termination events so that the menial tasks are automated and there's an audit log for each. I just wish it didn't cost so much!
Vorteile
I enjoy Bettercloud's ease of use and low barrier to entry. You can started with a handful of useful workflows almost immediately, and without much training. The workflow builder is very intuitive even for folks with little to no coding experience (as long as you have a grasp on if/then statements). The older G. tools are fantastic to utilize some functionalities of Google Administration that aren't native to Google's admin portal without learning GAM. Their customer support is phenomenal, fast, knowledgable, and always a pleasure to work with
Nachteile
The lack of a search in your workflows can be painful. If you have over 50 - 100 workflows, scrolling through each page (that are sorted alphabetically) can be a bit time consuming. The cost is also exceptionally high after a few hundred users. Their cost model of $X/user within your environment gets pricey very quickly.
BetterCloud Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über BetterCloud.F. Welche Preispläne bietet BetterCloud an?
BetterCloud bietet folgende Kostenpläne an:
- Ab: 1,00 $/Monat
- Preismodell: Kostenlose Version, Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von BetterCloud?
BetterCloud hat die folgenden typischen Kunden:
2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von BetterCloud unterstützt?
BetterCloud unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt BetterCloud mobile Geräte?
BetterCloud unterstützt die folgenden Geräte:
F. Mit welchen anderen Applikationen integriert BetterCloud?
BetterCloud kann in folgende Anwendungen integriert werden:
15Five, Aha!, Aircall, Alfresco, Asana, Azure Active Directory, BambooHR, Bonusly, BugSnag, Calendly, ClickUp, Confluence, Datadog, Deputy, Dialpad, DigiCert SSL/PKI Solutions, Docusign, Dropbox Business, Druva, Egnyte, Frame.io, Freshdesk, Freshservice, GitHub, Google Workspace, Greenhouse, Intercom, Jira, LastPass, Lessonly, Looker, Lucidchart, MailerLite, Microsoft 365, Miro, Namely, Okta, OneLogin, PagerDuty, Pingboard, Pipedrive, Salesforce Platform, ServiceNow, Slack, Smartsheet, Spanning, Spoke, Sumo Logic, Tableau, Trello, Workspace ONE, Wrike, Zendesk Suite
F. Welche Varianten der Kundenbetreuung bietet BetterCloud an?
BetterCloud bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Chat
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