ClickDesk

ClickDesk

Live chat for customer support

3.7/5 (18 Bewertungen)

ClickDesk Übersicht

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

ClickDesk is cloud-based; not needing users to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk.The built-in voice chat functionality allows visitors to call businesses through browser phone, Skype or the local access numbers available in 40 countries.

The ClickDesk interface also includes a social toolbar, enabling users to Tweet or like a Facebook page right from the chat window. ClickDesk recently launched an easy-to-use Help desk feature for businesses to efficiently manage support e-mails and offline chat messages; making it a complete multi-channel communication solution.

Preis

Beginnt ab
15,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Brasilien, Kanada, China und 5 weitere , Europa, Deutschland, Indien, Japan, Lateinamerika

Unterstützte Sprachen

Englisch

ClickDesk Bewertungen

Gesamtbewertung
3.7/5
72% Positive Bewertungen
6
Ausgezeichnet
7
Sehr gut
1
Durchschnitt
1
Gering
3
Schlecht
Verified Reviewer
Mit Google übersetzen

Cloud internet help

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 7.4.2018
Quelle der Bewertung: Capterra

This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way.

Vorteile

What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet.

Nachteile

What I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Elizabeth W.
Mit Google übersetzen

Cost Effective Chat Service

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 15.1.2019
Quelle der Bewertung: Capterra

Vorteile

Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.

Nachteile

Would benefit from a screen-sharing or file-sharing feature.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote

7.0/10
Aaron C.
Mit Google übersetzen

Great way for social connections and messaging

Täglich für 6-12 Monate genutzt
Bewertet am 25.7.2018
Quelle der Bewertung: Capterra

Vorteile

Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties

Nachteile

A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort

Weiterempfehlungsquote

10.0/10
Luciano G.
Mit Google übersetzen

Useful

Bewertet am 18.9.2015
Quelle der Bewertung: GetApp

I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.

Vorteile

Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.

Nachteile

Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Verified Reviewer
Mit Google übersetzen

One thing you use robot chat for ClickDesk, it is just like the robot to some customers.

Bewertet am 5.4.2018
Quelle der Bewertung: Capterra

Vorteile

Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers!
Good for the small business helpdesk.

Nachteile

Cost is expensive
Customer support takes more than 7 days for the reply back to your tickets.
Overall quality is poor due to customer support is poor!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

2.0/10

ClickDesk Preis

Beginnt ab
15,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

ClickDesk is priced per operator per month.

Free: free for 10 users

Lite: $14.99/month/agent

Pro: $24.99/month/agent

Enterprise: $39.99/month/agent

A 30 day trial is available on all paid plans for just $1. A startup friendly plan is also available. Discounts are available when plans are paid yearly (15% off) or every 2 years (33% off).

ClickDesk Funktionen

  • API
  • Chat
  • E-Mail-Integration
  • Integration von Dritten
  • Kontakt-Historie
  • Priorisierung
  • Social-Media-Integration
  • Sofortnachrichten
  • Ticket-Management
  • Umfragen & Feedback

  • Aktivitäts-Dashboard
  • Automatische Benachrichtigungen
  • Berichterstattung und Statistik
  • CRM-Integration
  • Echtzeitüberwachung
  • Kundenspezifisches Branding
  • Multi-Channel-Kommunikation
  • Wissensdatenbank
  • Workflow-Management
  • Überwachung

Zusätzliche Informationen für ClickDesk

Schlüssel-Features von ClickDesk

  • Activity tracking
  • Archiving & retention
  • Browser/VoIP phone
  • Canned responses
  • Chat
  • Chat transcript
  • Chat transfer
  • Collaboration tools
  • Computer telephony
  • Contact history
  • Convert offline chats to tickets
  • Custom forms
  • Customer experience management
  • Customizable templates
  • Data import/export
  • Email integration
  • Employee management
  • File transfer
  • Filtered views
  • Geographic maps
  • Geolocation
  • Help desk management
  • IM Integration - Google Talk and Skype
  • Incident management
  • Instant messaging
  • Lead assignment
  • Live / video conferencing
  • Local access numbers in 40 countries
  • Multi-language
  • Performance reports
  • Permission management
  • Prioritizing
  • Project notes
  • Real time data
  • Real time reporting
  • Receiving
  • Role-based permissions
  • Search functionality
  • Social media integration
  • Social toolbar
  • Status reporting
  • Summary reports
  • Support ticket tracking
  • Surveys & feedback
  • Tagging
  • Third party integration
  • Ticket management
  • Two-way audio & video
  • Visitor tracking
  • Voice chat
  • Widgets

Vorteile

  • Cloud-based application: No hassle of software or hardware installation.

  • Live chat: Receive lightning fast chats backed by push technology conveniently on your IM – Google Talk/Skype

  • Voice Chat: Customers call through an integrated Browser Phone including free local access numbers in 40 countries.

  • Help Desk: Agents can efficiently manage support emails and offline messages through a robust ticketing system.

  • Social Toolbar: Visitors can tweet about the brand or like the business Facebook page from the chat window.

  • ClickDesk Häufig gestellte Fragen

    Weiter unter folgen häufig gestellte Fragen über ClickDesk.

    F. Welche Preispläne bietet ClickDesk an?

    ClickDesk bietet folgende Kostenpläne an:

    Beginnt ab: 15,00 $/Monat

    Preismodell: Abonnement

    Kostenlose Testversion: Nicht verfügbar

    ClickDesk is priced per operator per month.

    Free: free for 10 users

    Lite: $14.99/month/agent

    Pro: $24.99/month/agent

    Enterprise: $39.99/month/agent

    A 30 day trial is available on all paid plans for just $1. A startup friendly plan is also available. Discounts are available when plans are paid yearly (15% off) or every 2 years (33% off).

    F. Was sind die Hauptfunktionen von ClickDesk?

    ClickDesk bietet die folgenden Funktionen:

    • Activity tracking
    • Archiving & retention
    • Browser/VoIP phone
    • Canned responses
    • Chat
    • Chat transcript
    • Chat transfer
    • Collaboration tools
    • Computer telephony
    • Contact history
    • Convert offline chats to tickets
    • Custom forms
    • Customer experience management
    • Customizable templates
    • Data import/export
    • Email integration
    • Employee management
    • File transfer
    • Filtered views
    • Geographic maps
    • Geolocation
    • Help desk management
    • IM Integration - Google Talk and Skype
    • Incident management
    • Instant messaging
    • Lead assignment
    • Live / video conferencing
    • Local access numbers in 40 countries
    • Multi-language
    • Performance reports
    • Permission management
    • Prioritizing
    • Project notes
    • Real time data
    • Real time reporting
    • Receiving
    • Role-based permissions
    • Search functionality
    • Social media integration
    • Social toolbar
    • Status reporting
    • Summary reports
    • Support ticket tracking
    • Surveys & feedback
    • Tagging
    • Third party integration
    • Ticket management
    • Two-way audio & video
    • Visitor tracking
    • Voice chat
    • Widgets

    F. Wer sind die typischen Nutzer von ClickDesk?

    ClickDesk hat die folgenden typischen Kunden:

    Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

    F: Welche Sprachen werden von ClickDesk unterstützt?

    ClickDesk unterstützt die folgenden Sprachen:

    Englisch

    F. Welche Preispläne bietet ClickDesk an?

    ClickDesk hat folgende Preismodelle:

    Abonnement

    F. Unterstützt ClickDesk mobile Geräte?

    Wir haben keine Informationen darüber, welche Geräte ClickDesk unterstützt

    F. Mit welchen anderen Applikationen integriert ClickDesk?

    ClickDesk kann in folgende Anwendungen integriert werden:

    Akita, Capsule, Chargify, Constant Contact, Help Scout, LearningCart, Nimble, Vision Helpdesk, Zendesk, Zoho CRM

    F. Welche Varianten der Kundenbetreuung bietet ClickDesk an?

    ClickDesk bietet folgende Optionen für Kundensupport:

    Häufig gestellte Fragen, Online-Support, Telefon-Support, Video-Anleitungen