
Vend
Über Vend
Vend ist ein POS-System für den Erfolg im Einzelhandel, von einer bis hin zu mehr als 100 Filialen. Die Lösung wird von Einzelhändlern jeder Art und Größe verwendet, um das ultimative Kundenerlebnis zu schaffen und den Verkauf, den Bestand, die Kundschaft und mehr zu verwalten.
Die Anwendung ist schnell, intuitiv und funktioniert auf jedem Gerät, sodass du dich darauf konzentrieren kannst, deine Kundschaft glücklich zu machen, anstatt auf deine Technologie. Egal ob Mac, PC oder iPad, der reaktionsschnelle Verkaufsbildschirm von Vend funktioniert wunderbar und sieht toll aus. Vend funktioniert offline, sodass du auch dann weiter verkaufen kannst, wenn das Internet ausfällt. Vend synchronisiert deine Verkäufe automatisch erneut, sobald du wieder online bist.
Vend arbeitet mit einer breiten Palette von Hardware. Schließe einfach einen Netzwerk-Bondrucker und einen Barcode-Scanner an und schon bist du bereit. Es könnte sogar mit Druckern, Kassen und Barcode-Scannern funktionieren, die du bereits besitzt.
*Neu* Kunden können mit ihrem Handy deinen Shop einsehen und über ihr PayPal-Konto bezahlen. Erreiche über 100 Millionen PayPal-Nutzer und lerne deine Kundschaft besser kennen.
Hole dir eine kostenlose 30-tägige Testversion von Vend. Keine Kreditkarte erforderlich. Ganz ohne Verpflichtungen.
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Vend
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Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Customer Support is Amazing!
Bewertet am 5.1.2017
I love the functionality of VEND. I like how you can categorize products as well as search for...
I love the functionality of VEND. I like how you can categorize products as well as search for them. They continue to improve their software offerings to accommodate the needs of the retailer. Whenever an issue came up, they were immediate to respond and resolve the problem. Their training team is amazing! No surprise hidden expenses!
Vorteile
Great product for running a retail store! The product works very well and set up is quite easy.
Nachteile
Depending on merchant account, the software doesn't always allow refunds to be performed at the till (iPad).
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
So easy to use, even my Grandma could use it.
Bewertet am 29.7.2018
love using Vend. Its simplicity allows for quick training of new employees of all technological...
love using Vend. Its simplicity allows for quick training of new employees of all technological experience. However, the best feature is the ability to use it during an internet outage. We had this happen a few times where the internet went out, yet we were still able to conduct transactions. With our old POS system, an internet outage meant we had to close until the internet was restored. With Vend, there was no wait. We were still able to process sales and didn’t lose money. However, the lack of Priority Phone Support, while we haven’t yet needed it, is a little disconcerting. Adding this to all of the plans would create a near-perfect system.
Vorteile
absolutely love the ease of use of Vend. While I myself am rather technologically literate, some of my employees are not. However, because of how easy Vend is to use, they picked up on how to use it within an hour. I do also love the cloud services and their ability to keep running even through an internet outage. I did like that I had the ability to try out the product before purchasing. I realized within minutes that I preferred it so much more than my previous POS system. My favorite aspects are the value and price. You seem to get so much product at such a cheaper price than its competitors. I also liked that we could use our existing cash drawer and receipt printer with Vend. The loyalty dollars option is not something we currently use, but it is nice to know that we could always opt-in.
Nachteile
Even though I use Google Chrome as my daily web browser, I am not fond of the fact that this is the only browser that works with Vend. If an update breaks Chrome, then I am left without a POS system. I’m hoping that they fix this and allow other browsers to work with the system. I also do not like the fact that I have to pay an additional cost for Premium Phone Support. If I am paying for your product, I should have support that is available at the highest level and available when I need it. Sometimes, something is so important that it can’t wait for an email support response. This is something that definitely needs fixing.
Antwort von Lightspeed
Hey James, we love to hear that retailers love Vend! Thanks for your review of Vend POS − great to hear that training has gone well and that you’ve made good use of our offline mode, it’s really an essential feature for a modern POS. Vend is fully supported on Google Chrome and Safari, we cannot guarantee that Vend will work as it should on other browsers, some features may work and some may not. Sorry if that’s not ideal for your business setup and appreciate your feedback on this. We highly recommend using Google Chrome for the best performance. Best, Lucia (Vend’s Community Manager).
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
TERRIBLE Customer Service
Bewertet am 21.3.2018
I would never use this system if I were to open a business. I would look into other systems. Rain...
I would never use this system if I were to open a business. I would look into other systems. Rain seems like it would be good, but need to do more research. Vend s HORRIBLE.
Vorteile
It's easy for employees to search something. I Like how you can export the items to an excel sheet to count and then re-import.
Nachteile
1. It is like pulling teeth to get support. they make you write a novel rather than just simply calling- and then don't answer for days. I have been waiting exactly 7 days for my issue to be resolved.
2. Inventory counts are mysteriously inaccurate on a ridiculous amount of items, even after I update it the day prior.. It has been like this the whole 2 years on and off. There is no way it is employee/customer theft. It is program error.
3. The loyalty deletes every time I update a variant...I have to re-enter it every time which is extremely annoying and a complete waste of time.To make it worse, I can't highlight the loyalty amount that's already in there and re-type the same exact thing.. it makes me click the zero loyalty above and then re-click the loyalty amount and re-enter it. Another annoying waste of time. It's not user friendly on the back-end...you have to pay meticulous attention when updating things because of this. Difficult to do while working with customers.
4. This program is very inconsistent.
5. Sometimes my whole update doesn't save at all and I have to redo it 3 times.
Antwort von Lightspeed
Hey Kristyn,
Thanks for taking the time to leave a review of Vend POS. I’m very sorry to hear that you feel this way - we want Vend to be as easy as possible for retailers to use so I’m sorry that you’ve found some aspects a little difficult to master. Apologies for any frustration caused by this!
I’m sorry that there was some delay with resolving your issue, sending through all the relevant information (including examples and screenshots) really helps our support team assist you as quickly as possible. The faster we know what’s going on the faster we can help you.
In regards to your issues with inventory, our team have provided you with the steps to fix this and get things working smoothly for you. I hope that that’s all working better now, and if not please don’t hesitate to reach out to us again - we’re here to help!
Best wishes,
Lucia
Vend’s Community Manager
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Awesome POS system
Bewertet am 10.10.2018
Far fewer mistakes than previous POS system. Incredibly easy to learn, even for people frightened...
Far fewer mistakes than previous POS system. Incredibly easy to learn, even for people frightened of computers. We also have a sister business that is totally different......but we're able to integrate our loyalty program using VEND, and it's easy for each business to personalize the system.
Vorteile
I spent several months reviewing POS to replace our existing system---being cloud based and integrating with Shopify were absolute musts. I had narrowed it down to two, Vend being one. Since we are a non-profit they gave us a discount, which clinched the deal, but Vend also had acouple features we liked that the other one didn't. Once it was approved, I spent a month or so converting all of our products (about 3000), customers (over 3000) and vendors (a few hundred) into the new system, using CSV files, as well as changing the way departments and categories worked----much more closely to how we operate than our old system allowed. Five days after we went live, I went on a ten day vacation to Europe. All my employees said it was really easy to learn and navigate (and the few questions they had were quickly answered by their 24/7 help). They're are always making improvements and updates.
Nachteile
Their e-commerce platform comes as part of our package, but at the time we signed up (two years ago), it was still pretty plain, so we're still paying for a separate Shopify account (it integrates quite well with Shopify, so I haven't been in a hurry to switch over anyway). At some point I'll probably take a closer look and see if switching over makes sense.
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Tremendous POS
Bewertet am 6.6.2018
1. Easy, simple online storefront integration. This has increased our sales and has allowed us to...
1. Easy, simple online storefront integration. This has increased our sales and has allowed us to make sales to a wider customer base.
2. Inventory movement transparency. Our former software solution was impossible to use in any way that allowed us to view historic inventory movements, as it didn't include any type of purchase order system; inventory had to be updated item by item manually.
3. Inventory valuation. The ability of Vend to average out our costs means that we have a real-time view of the value of our stock at any and all times.
Vorteile
The software is easy to use and incredibly user friendly, and is consistently being updated with new features and improvements to old ones. It offers a full-scope inventory management experience. It makes it easy for us to take our shop on the go, as we sell at numerous trade shows and conventions.
Nachteile
There are still some features missing, or which I would term incomplete, but as Vend is relatively new and the team is constantly working on releasing updates, I have every confidence that these are cases where it is just a matter of time. It is somewhat frustrating at times that there are some issues where internet connectivity issues can cause hiccups in the system that then need to be fixed on the back end by support, but these are few and far between.
Antwort von Lightspeed
Hey Leah, thanks for taking the time to review Vend POS! It's wonderful to hear that you're so delighted with the software. Thank you for also appreciating that our team are working on making Vend even better and creating terrific new features to make running a retail business easy. If you have any specific features you would like to request or feedback for our team please submit a ticket using the follow link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Thanks again! Best, Lucia (Vend's Community Manager)
Vend Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Vend.F. Welche Preispläne bietet Vend an?
Vend bietet folgende Kostenpläne an:
- Ab: 69,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Vend?
Vend hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Vend unterstützt?
Vend unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Vend mobile Geräte?
Vend unterstützt die folgenden Geräte:
iPad (mobil)
F. Mit welchen anderen Applikationen integriert Vend?
Vend kann in folgende Anwendungen integriert werden:
Deputy, Quickbooks Online, Timely, Xero
F. Welche Varianten der Kundenbetreuung bietet Vend an?
Vend bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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