Neon CRM

Gemeinnützige CRM-Software mit Fundraising und Tools für die Mitgliedschaft.

Über Neon CRM

Mit einer gemeinnützigen CRM-Plattform, die deinen Anforderungen entspricht, kannst du mehr Geld verdienen, Zeit sparen und Dinge erledigen. Die meisten Mitarbeiter kommen aus dem gemeinnützigen Bereich – der Anbieter hat sich in deine Lage versetzt und eine Datenbank zur Lösung deiner Probleme aufgebaut.

Wenn du alle deine Daten und Werkzeuge an einem Ort hast, sparst du Zeit und kannst dich auf die Arbeit konzentrieren, die wirklich wichtig ist. Erstelle Online-Formulare, baue Beziehungen zu Spendern auf, plane Veranstaltungen, verwalte Mitglieder, verfolge Freiwillige und erhalte Einblicke in die wichtigsten Kennzahlen-Dashboards – alles mit nur wenigen Klicks.

Schließe dich den Tausenden von Organisationen an, die NeonCRM für die Verwaltung ihrer Spendenaktionen, Mitgliedschaften, Veranstaltungen und Websites nutzen. Die Preise starten schon bei 100 $ pro Monat.


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Du bist nicht sicher, ob Neon CRM das Richtige ist? Mit einer beliebten Alternative vergleichen

Neon CRM

4,4 (543)
VS.
Häufig bewertet

Startpreis

99,00 $
Monat
36,00 $
Monat

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

111
172

Integrationen

26
145

Bedienkomfort

4,1 (543)
4,2 (6.445)

Preis-Leistungs-Verhältnis

4,3 (543)
4,1 (6.445)

Kundenservice

4,3 (543)
4,0 (6.445)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Nutzerbewertungen

Gesamtbewertung

4,4 /5
(543)
Preis-Leistungs-Verhältnis
4,3/5
Funktionen
4,2/5
Bedienkomfort
4,1/5
Kundenbetreuung
4,3/5

Hast du Neon CRM bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 543 Bewertungen
Ilana
Ilana
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung

Effective all-in-one solution for our small nonprofit

Bewertet am 1.3.2016

We're a small environmental nonprofit with limited staff (4 FTE) and limited budget. We started...

We're a small environmental nonprofit with limited staff (4 FTE) and limited budget. We started using Neon about three years ago and it has proved a very capable, affordable solution. We use it to manage our membership files, mailing lists, credit card donations, event registration and our Birdathon (social fundraising like a walkathon). It was a HUGE improvement over our clunky old Access membership database. It also allows us to do all these things with one program, rather than separate programs for fundraising, event registration etc.

I also like that it is a cloud-based program, so if I am away from the office but need to look up a donor's email address or print out the attendance list for an event, I can do it from anywhere.

Of course there are downsides and occasional things that are a little clunky. Because it does so many things, there are instances where it won't manage a function as well as a program that is dedicated to that sole function. For instance, we would probably have more features in a social fundraising program that was ONLY social fundraising. BUT we don't have the budget or staff to manage multiple software programs and vendors plus multiple programs wouldn't be integrated like Neon is.

Our level of customer support from Neon allows us to submit help requests via email and get an email response. This took a little getting used to (there were times at the start where I just wanted to call up and get an immediate answer on the phone!). But the responses are usually very quick -- within an hour or two -- and on target. Once I got used to it, the email support system has worked fine for us.

I would definitely recommend Neon for other small or midsize nonprofits.

Markleigh
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Neon CRM review

Bewertet am 11.9.2023

Overall, Neon CRM has greatly improved our ability to track and steward donors. Our fundraising...

Overall, Neon CRM has greatly improved our ability to track and steward donors. Our fundraising endeavors have greatly benefited as have our events. And automating many of the processes like acknowledgments has freed up more time to work on further improvements. It's been a huge improvement over the excel spreadsheets we were using previously.

Vorteile

The constituent portal is what really stood out for me and made me choose Neon CRM over other options.

Nachteile

There are certainly some features that could be improved or added. I've found donation batching to be cumbersome. There is no sustaining membership option, where a recurring donation can be counted toward a membership. And the duplicate merging process is clunky.

In Betracht gezogene Alternativen

DonorPerfect, Bloomerang und Little Green Light

Warum Neon CRM gewählt wurde

We needed a better way to keep track of donors, donations and memberships

Zuvor genutzte Software

Microsoft Excel

Gründe für den Wechsel zu Neon CRM

Constituent portal and price

Antwort von Neon One

Hey Markleigh, thanks for taking the time to leave us some feedback, it's always appreciated! Our product team is constantly updating our product roadmap to meet the needs of our clients, and there always seem to be great updates to the membership module. Have you submitted these ideas to the Suggestions Portal yet? I think these sound like great ideas (submit your idea here: https://feedback.neonone.com/)!

Megan
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Disappointing and Financially Irresponsible.

Bewertet am 30.9.2020

I wouldn't recommend Neon to anyone in fundraising. It is not only the volunteer module that we...

I wouldn't recommend Neon to anyone in fundraising. It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports. The system tracks memberships and donations and soft credits. If you wanted to take a quick snapshot of all monies that have come into your agency between those fields it doesn't have a place that it's all collected, it's broken out in separate categories. In general the system is pretty and appears to have nice capabilities. If Neon was honest from the beginning we could have gone with a cheaper option and found something that works for our agency. Now we are stuck, spending thousands on a data transfer. If you are considering Neon, don't. Read their 'comments' in their support center - eye opening. This is a dishonest company with poor support and a subpar product.

Vorteile

We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship. They have some helpful dashboards that are great for quick tracking. The system is large and has some neat capabilities. Some of them being: sent emails tracking, workflows, advanced searches, donation page is great, and having the ability to personalize the system to the user. The account profiles are user friendly and intuitive.

Nachteile

This is a tough area. Fundamentally we struggle daily with reporting and customer service. We track our volunteers and our donors (often times they are one in the same) and we are unable to pull any data on volunteer hours in a month - it's only tracked in a month period and gives you a lump sum of hours. In general output information to pull data on is limited. Often times when we have questions or need help we will reach out to support and are simply just sent links to the support pages. Which by the time we've reached out we have already read those. Additionally we were excited about the chat function. The chat function only works when they have staff 'on', which is not often. I look daily and I've managed to chat with someone twice only in 6 months time. Support staff have poor attitudes and don't meet the need for help. When we were looking to purchase new software we specifically had needs for volunteers and donors. We were told the system would meet our needs - it does not. Now we are stuck going back to using excel spreadsheets and doing double work and unable to rely on a database that we pay for the top of the line features.

Becky
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

NEONCRM is solid

Bewertet am 6.12.2023

Pretty solid platform - I enjoy using it.

Pretty solid platform - I enjoy using it.

Vorteile

Neon gets the job done and is pretty intuitive. I use it several times a day and find it to be easy to use.

Nachteile

I don't like the barriers to customer service/tech support. Often times I need a very quick question answered to move forward, and I'm delayed by several days becasue I have to schedule a call.

I wish the app had not been abandoned.

I wish the tribute gift function was more functional - during the reconciliation process, it would be nice to have a checkbox to mark when an acknowledgement card was sent to the honoree.

Antwort von Neon One

Hey Becky, thank you for your review! If you haven't attended our live group trainings or open office hours, I think those could be a worthwhile solution to the frustration you're feeling around support response times. You can sign up at the link below and gain access to one of our team members to get your questions answered: https://academy.neonone.com/page/neon-crm-live-trainings

Daniel
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Pretty good product, does most of what I need

Bewertet am 26.3.2021

I've been mostly happy with the product. My disappointment, thankfully, have been very minor, and I...

I've been mostly happy with the product. My disappointment, thankfully, have been very minor, and I can happily recommend this for anyone needing the advancved options that i did.

Vorteile

I chose Neon CRM because it was the most comprehensive CRM solution that I encountered that did not also cost a fortune. I have very specific needs beyond basic donor management. I also needed event management and member management components. Almost no other products had all of these capabilities built in.

Nachteile

I haven't used some of the features because they aren't as good as what i am currently using, especially for social media, email newsletter, and donor letters. The software offers a LOT of features, which is not a downside, but it also takes some time to find out how everything works. Neon provides a lot of tutorials, however, which are usually spot on.

In Betracht gezogene Alternativen

DonorPerfect und Little Green Light

Warum Neon CRM gewählt wurde

My previous product did not have the capabilities I needed for an expanding mission.

Gründe für den Wechsel zu Neon CRM

Greater functionality was built in to NEON CRM and I didn't want to parcel out the functionality among several different products.

Antwort von Neon One

Daniel, we hear you! Thank you for the honest review and feedback. We know that email has been a pain point in the past, which is why we are uncovering some major updates on April 10, 2021. If you want to find out more about the updates to our email functionality, you can tune in to our webinar: https://neonone.com/resources/event/product-webinar-neon-crms-new-email-tools/

5 von 543 Bewertungen angezeigt Alle Bewertungen

Neon CRM Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Neon CRM.

Neon CRM bietet folgende Kostenpläne an:

  • Ab: 99,00 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Nicht verfügbar

Neon CRM hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

Neon CRM unterstützt die folgenden Sprachen:

Englisch

Neon CRM unterstützt die folgenden Geräte:

Neon CRM kann in folgende Anwendungen integriert werden:

BluePay, ClickBid, Constant Contact, Continue to Give, Cuseum, Denali Fund, DonorDrive, Eventbrite, Fundraise Up, Gesture, Higher Logic Thrive, Mailchimp, Overflow, PayPal, QuickBooks, QuickBooks Online Advanced, Resource Management, Stripe, TaxJar, The Giving Block, Ujoin, VolunteerLocal, Windfall Data, Zapier, authorize.net, iWave

Neon CRM bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat

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