Jobber

Jobber

Software für Mobile Service-Unternehmen

4.6/5 (520 Bewertungen)

Jobber Übersicht

Jobber ist eine Cloud-basierte Field-Service-Management-Lösung, die es kleinen und mittleren Unternehmen unter anderem ermöglicht, Termine, Rechnungen, Kunden und Kostenerstellungen zu verwalten

Preis

Beginnt ab
29,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Australien, Kanada, Europa, Vereinigtes Königreich, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

Jobber Bewertungen

Gesamtbewertung
4.6/5
95% Positive Bewertungen
366
Ausgezeichnet
127
Sehr gut
13
Durchschnitt
6
Gering
8
Schlecht
Sheridan S.
Mit Google übersetzen

If only I could give this software more than 5 stars!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 26.4.2019
Quelle der Bewertung: SoftwareAdvice

My experience with Jobber has been amazing. Our company has grown at around 20% each year, and Jobber's systems has given us the capacity to expand without loosing quality of service. We are frequently asked how we can manage our business successfully with only one office employee. We point them to Jobber.
This isn't just the office manager's favorite software. The crew leaders, managers and owners all frequently remark on how much they love Jobber's functionality.

Vorteile

There are so many things I love about Jobber that it is hard to name just one.
Jobber LISTENS to their customers. I have seen time and time again my suggestions become a reality. I love the client hub - where customers can sign and pay quotes and invoices online. This is an invaluable feature this day & age.

Nachteile

Most of my con's come with the sad reality that our company uses Jobber in a way that is a bit beyond its intended scope (remodeling & construction), in addition to our field services (Handyman, Lawn Mowing etc)
- Invoicing: lack of flexbility in the way invoices can be displayed to customers. Templates are only minimally helpful at this time. Also, if the line item descriptions are too long (longer than one printed page for example), it will but cut off when printing. There is no way for it to continue to the next printed page.
- Sales: Jobber is built on scheduling. But as a company, sales process is equally important. While Jobber shows some level of 'process' in leads, it is definitely not there yet. HOWEVER - they have promised that this is something they are working towards.
- customized billing: To be clear, I LOVE Jobber's billing system. The only hiccup is their lack of ability to customer delivery methods per client.

Antwort von Jobber Software

You made our day, Sheridan! We've noted your feedback on lead tracking, billing, templates, and delivery methods. Thank you for sharing your thoughts and for taking the time to leave us a review. We're so glad to have the Handy Home Guys crew on the team, and are so proud to help your business expand. Congrats on all your growth!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
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Weiterempfehlungsquote

10.0/10
Andy W.
Mit Google übersetzen

Jobber is the BEST

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 2.2.2019
Quelle der Bewertung: Capterra

I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.

Vorteile

-The jobber platform is very easy to use and can be learned quickly.
-Batch invoice creation is extremely helpful.
-Jobber makes quoting, booking and scheduling jobs a breeze!
-Having a client hub is a real crowd pleaser.

Nachteile

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Antwort von Jobber Software

Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes.

Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case.

Thanks again for taking the time to leave a review :)

Verteilung der Bewertung

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Weiterempfehlungsquote

10.0/10
Rob W.
Mit Google übersetzen

Best investment we made in 2018

Täglich für 1-5 Monate genutzt
Bewertet am 7.12.2018
Quelle der Bewertung: Capterra

Absolutely amazing. I have never had such a great experience with a customer service team. Just the fact that I'm taking time out of my workday to fill out this survey should say something- they've earned my praise!! I heard from a fellow professional in the industry that customer service was top notch, and that was the deciding factor in why I went with Jobber. Man was he right!! Scheduling software was fairly new to me and I wanted a customer service team that could help me work out the kinks. Jobber has paid for itself time and again with the stress it is taking out of my day and with how easily my crew can communicate things to me about each job.

Vorteile

The thing I like most about the software is the customer service team that comes along with it! EVERY time I've called I reached a live person without 10 minutes of pressing buttons, and every person I've talked to has been extremely knowledgeable about the software and solved my problem very quickly, explaining things in a way that I could easily understand.
Relating strictly to the software iteself, it's very user friendly and can be mastered in no time at all. It syncs easily and effortlessly with QuickBooks and has eliminated our need for double entry of clients. Client info and payment information sync automatically. It has also given us the capability to invoice and take credit card payments online without having to use a third party (and decreased our cc fees at the same time).

Nachteile

Sales tax issues (gross sales vs taxable sales) not syncing correctly with Quickbooks. If a discount is given in the Jobber 'discount' field, it will not show correctly Quickbooks and will log the invoice amount, before discount, as the taxable sales amount, when in reality the number was lower. We found an easy fix to this by adding a line item for 'discounts' so that it comes off of the top. Very slight limit to functions available while using the App. I honestly can't even remember what it was, but obviously it wasn't too important because I got by without it. Neither of these things has caused me any undue stress, but if I have to come up with 'Cons', that would be it.

Antwort von Jobber Software

Rob, thanks so much for all your kind words and for taking the time to leave this review. You sure made our day! We'll certainly share your thoughts on syncing sales taxes and discounts with our Product Team.

We're so glad to have you on the team and work with you as your grow your business. Working with you is always an absolute pleasure!

Verteilung der Bewertung

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Weiterempfehlungsquote

10.0/10
Verified Reviewer
Mit Google übersetzen

The Best Customer Service and Great Software

Täglich für 6-12 Monate genutzt
Bewertet am 30.6.2018
Quelle der Bewertung: Capterra

Putting tablets in the field with time tracking saved us at a lot per month in labor by holding workers accountable.

Administrative time/hassle was greatly decreased. Probably save 3-5 hours a week over old software (Zenmaid).

Peace of mind. It is very very nice to feel like I have a team (Jobber's support) to help us if we have any issues. It's like a free insurance policy.

Vorteile

I bought a cleaning company summer 2017 that does about 500 homes per month, and needed to switch from the clunky and often failing cloud-based software we used before. I talked to several companies like Jobber, but was blown away by Jobber's level of customer service. They explained things and helped me for as long as I needed them to, to feel comfortable with switching to them. We are about four months into active use now and my expectations have not been unmet in any regard. The continued support is amazing -- any time myself or my office people have questions we hop on the chat and are quickly responded to. The best part is that Jobber continually gets better -- they are continually seeking ways to add more value to their product.

User-wise, this product is great. It is so fast to navigate (no lagging between pages or searching for something). We have six crews in the field with tablets, and are able to see when and where they check in and out of each job. We can pull up a map view and see all the homes that are done so far in the day. We can easily add a crew to a home if we want to send additional help, and their tablet is automatically updated with that information.

If you decide to use Jobber, be sure to know what you are doing when you enter all the customer information. Pay attention to the different areas of custom fields "Client", "Property", "Job" etc. and how they populate and do not populate to other areas. We lost some time there.

Nachteile

Currently would like to see:
-Automatic emails for followup able to be sent without having to close a job -- just by marking it as complete. It would be ideal if you could set the frequency of this contact -- such as every time, once per month, once per quarter, etc.

I don't have many cons off the top of my head. In my opinion it is a phenomenal value for what you get.

Antwort von Jobber Software

Thanks for your detailed review! We're so glad to have you on the team too. We'll be sure to share your suggestions with the team :) As always, just let us know if you need anything!

Verteilung der Bewertung

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Weiterempfehlungsquote

10.0/10
Andrea A.
Mit Google übersetzen

Has potential-needs work

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 21.3.2018
Quelle der Bewertung: Capterra

Vorteile

Field staff are able to easily track time in their mobile apps. Client hub is starting to be a valuable tool, it needs work though.

Nachteile

You can't chat with field workers on their apps. It's difficult to bill from the mobile app. The time sheets don't properly sync with quickbooks. You can't sync your own/bank merchant account to jobber payments. Refunds take 5 days to process, you can't issue partial refunds, or take partial payments. you can't mark an invoice partially paid (construction typically does a 7% hold back of funds) It's tough to see which invoices are still outstanding. Payments do not automatically apply to invoices in quickbooks. No way to edit outline of client reminders to not include appointment times- we would like to only include appointment dates. You can't issue a credit on an invoice. you can't see aged receivables by client. You can't set individual staff availability ie; some needs monday off so it's blocked out. Instead, you have to enter a basic task and complete/delete it so your calandar doesn't get bogged down. You cant batch complete tasks jobs-need to auto complete late visits. you can't set individual payment terms for different types of clients - (one that would be really helpful, would be if issued before a day of the month, its due the following month on a day. needs an hr area for staffing meetings and notes. Clients don't like how they're currently accessing client hub- one suggestion would be a mobile app or a save to favorites button which is easily recognized by clients.

Antwort von Jobber Software

Hi Andrea,

Thanks so much for taking the time to provide this thorough feedback. We wouldn¿t be able to build a product that helps businesses without feedback like yours!

It's great to hear that your team has been able to easily track time out in the field and that you're seeing value from using client hub.

We've noted this specific feedback for our product team to look over and use to help drive future feature updates. We do recognize there are a lot of features that would make Jobber even better for our customers. Because of this we¿re always pushing out new features and updates, so hopefully we¿ll be able to cross some of these items off the list for you down the road!

- Rebecca from Jobber

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

3.0/10

Jobber Preis

Beginnt ab
29,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Jobber Funktionen

  • Aktivitäts-Verfolgung
  • Anpassbare Berichterstellung
  • Automatische Benachrichtigungen
  • Benutzerdefinierte Felder
  • Daten-Import / -Export
  • Echtzeit-Berichterstattung
  • Echtzeit-Daten
  • Integration von Dritten
  • Rechnungsmanagement
  • Workflow-Management

  • API
  • Aktivitäts-Dashboard
  • Audit Trail
  • Berichterstattung und Statistik
  • Bestandsverfolgung
  • Compliance Management
  • Dokumentenspeicher
  • Inventarverwaltung
  • Wirtschaftsprüfung
  • Überwachung

Zusätzliche Informationen für Jobber

Schlüssel-Features von Jobber

  • Abrechnung
  • Benutzerdefinierte Formulare / Checklisten
  • CRM
  • Echtzeit-Datenerfassung
  • Elektronische Zahlungen
  • Engagierte Kundenbetreuung
  • Fakturierung
  • Import von Kundenlisten
  • Integration in QuickBooks
  • Job-Tracking
  • Kalender-Synchronisierung mit Google
  • Kundenspezifische Berichterstattung
  • Leistungsstarkes Suchwerkzeug
  • Mapping-Funktion
  • Permanant sichere Datenspeicherung
  • Professionelle individuelle Angebote / Rechnungen
  • Projektnotizen
  • QuickBooks Online und Xero
  • Smartphone-Zugang
  • Tarifmanagement
  • Terminplanung
  • Xero-Integration
  • Zeit und Kosten verfolgen

Jobber Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Jobber.

F. Welche Preispläne bietet Jobber an?

Jobber bietet folgende Kostenpläne an:

Beginnt ab: 29,00 $/Monat

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

F. Was sind die Hauptfunktionen von Jobber?

Jobber bietet die folgenden Funktionen:

  • Abrechnung
  • CRM
  • Kalender-Synchronisierung mit Google
  • Benutzerdefinierte Formulare / Checklisten
  • Import von Kundenlisten
  • Kundenspezifische Berichterstattung
  • Engagierte Kundenbetreuung
  • Elektronische Zahlungen
  • Fakturierung
  • Job-Tracking
  • Mapping-Funktion
  • Smartphone-Zugang
  • Permanant sichere Datenspeicherung
  • Leistungsstarkes Suchwerkzeug
  • Professionelle individuelle Angebote / Rechnungen
  • Projektnotizen
  • QuickBooks Online und Xero
  • Integration in QuickBooks
  • Tarifmanagement
  • Echtzeit-Datenerfassung
  • Terminplanung
  • Zeit und Kosten verfolgen
  • Xero-Integration

F. Wer sind die typischen Nutzer von Jobber?

Jobber hat die folgenden typischen Kunden:

Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Jobber unterstützt?

Jobber unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Jobber an?

Jobber hat folgende Preismodelle:

Abonnement

F. Unterstützt Jobber mobile Geräte?

Jobber unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Jobber?

Jobber kann in folgende Anwendungen integriert werden:

Authorize.net, Braintree, Mailchimp, NiceJob, PayPal, QuickBooks, QuickBooks Online, QuickBooks Online, Square Point of Sale, Stripe

F. Welche Varianten der Kundenbetreuung bietet Jobber an?

Jobber bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen