Vision Helpdesk ist eine führende Kunden-Support-Ticketing-Software, die allen kleinen, mittleren und Enterprise-Level-Geschäft mit seinen 3 verschiedenen Produkten dient.
1) Help-Desk-Software – eine Ticketing-Software, um Kunden-Support über verschiedene Kanäle wie E-Mail, Web-Portal, VoIP, Live-Chat, API, Facebook, Twitter und vieles mehr zu verwalten. Es kommt mit einzigartigen Funktionen wie Ticket-Abrechnung, Task-Management, Online-Foren, Help-Desk Gamification und vielem mehr.
2) Satelliten-Help-Desk-Software – eine Multi-Unternehmen- oder Multi-Brand Kundenbetreuung-Management-Software. Am besten geeignet, wenn du mehrere Websites, Marken oder Produkte betreibst und verschiedene Marken-Web-Portale für jeden von ihnen mit einzelnen Back-End wünschst, um alles an einem Ort zu verwalten.
3) ITIL/ITSM Service Desk-Software – ein Produkt, das alle Funktionen von Help Desk und Satelliten-Helpdesk bietet und zusätzlich bietet es ITIL-konforme Funktionen CMDB, Asset Management, Incident Management, Problem-Management, Lösung oder Knowledgeable Management, Änderungsmanagement und Release Management.
Die Vision Helpdesk-Lizenz ist als SaaS- (Cloud-Plattform) und Download- (auf dem Gelände) Version verfügbar.
Vorteile
Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop
Nachteile
The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product
Overall We Highly Recommend Vision Helpdesk!!
Vorteile
They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website.
Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department.
They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.
They offer Anti-Spam Feature which is huge plus.
Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster.
Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision.
Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.
Nachteile
Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.
Vorteile
Easy Navigation however UI can be improved.
simplified set up.
supportive team.
cost friendly
reporting customization should be improved.
Nachteile
some features are add on's should be easily removable as per requirement.
documentation on overview and API's can be strong.
Add more support staff to cater to increasing client list.
Thank you Ganesh for your valuable feedback:) We appreciate your suggestions.
You can customize it to fit your individual and company needs. You can add your company logo and change colour. There is an array of features and the user interface is very user-friendly. Although we needed to set up it on ubuntu (but you don't have to) it has proved very easy to set up and get working. Customer service is very quick to respond as well.
Vorteile
What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
Nachteile
The guides on how to accomplish certain things can be hard to find. For instance when I first started to customize it there wasn't very much information available but customer service were always quick to reply to enquiries.
Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward.
The GUI is clean and intuitive. The dashboard provides an informative snapshot on ticket, tasks and items related to ITIL. The visualization of ticket activity on the Home page makes tracking responses easy.
The template style to configure Workflow, Micro and Alerts shortens the time to add new functionalities, this helps. The SLA feature is a plus on keeping users on track to meet expectations.
The ServiceDesk is well-rounded and feature-rich product, with many possibilities to integrate with other service providers.
Vorteile
Easy Setup, Clean and Intuitive GUI. Good features.
Nachteile
I was not able to locate a quick-start guide, but it will help on the initial configuration.
Weiter unter folgen häufig gestellte Fragen über Vision Helpdesk.
Vision Helpdesk bietet folgende Kostenpläne an:
Beginnt ab: 8,00 $/Monat
Preismodell: Einmalige Lizenz, Abonnement
Kostenlose Testversion: Verfügbar
Wir haben keine Informationen über die Funktionen von Vision Helpdesk
Vision Helpdesk hat die folgenden typischen Kunden:
Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen
Vision Helpdesk unterstützt die folgenden Sprachen:
Arabisch, Chinesisch (vereinfacht), Chinesisch (traditionell), Tschechisch, Dänisch, Niederländisch, Englisch, Finnisch, Französisch, Deutsch, Hebräisch, Ungarisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Spanisch, Schwedisch, Taiwanisch, Thai, Türkisch, Ukrainisch
Vision Helpdesk hat folgende Preismodelle:
Einmalige Lizenz, Abonnement
Vision Helpdesk unterstützt die folgenden Geräte:
Android, iPhone, iPad
Vision Helpdesk kann in folgende Anwendungen integriert werden:
FreshBooks, JIRA Software, LiveChat, Mailchimp, Shopify, SugarCRM, Twitter, VisitorTrack, Wordpress, Zoho SalesIQ
Vision Helpdesk bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen
Talking to customers using Facebook, Twitter and other platforms is faster