Vision Helpdesk
Helpdesk, Multi-Company-Desk und ITSM/ITIL-Service Desk
4,6 /5 (27 Bewertungen) Eine Bewertung schreibenVision Helpdesk Übersicht
Was ist Vision Helpdesk?
Vision Helpdesk ist eine führende Kunden-Support-Ticketing-Software, die allen kleinen, mittleren und Enterprise-Level-Geschäft mit seinen 3 verschiedenen Produkten dient.
1) Help-Desk-Software – eine Ticketing-Software, um Kunden-Support über verschiedene Kanäle wie E-Mail, Web-Portal, VoIP, Live-Chat, API, Facebook, Twitter und vieles mehr zu verwalten. Es kommt mit einzigartigen Funktionen wie Ticket-Abrechnung, Task-Management, Online-Foren, Help-Desk Gamification und vielem mehr.
2) Satelliten-Help-Desk-Software – eine Multi-Unternehmen- oder Multi-Brand Kundenbetreuung-Management-Software. Am besten geeignet, wenn du mehrere Websites, Marken oder Produkte betreibst und verschiedene Marken-Web-Portale für jeden von ihnen mit einzelnen Back-End wünschst, um alles an einem Ort zu verwalten.
3) ITIL/ITSM Service Desk-Software – ein Produkt, das alle Funktionen von Help Desk und Satelliten-Helpdesk bietet und zusätzlich bietet es ITIL-konforme Funktionen CMDB, Asset Management, Incident Management, Problem-Management, Lösung oder Knowledgeable Management, Änderungsmanagement und Release Management.
Die Vision Helpdesk-Lizenz ist als SaaS- (Cloud-Plattform) und Download- (auf dem Gelände) Version verfügbar.
Vision Helpdesk Übersicht
Kosten
Preisoptionen
Vision Helpdesk Funktionen
Medien
Vision Helpdesk Bewertungen
Vision Helpdesk Bewertungen
Excellent Help Desk software with wonderful features.
We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.
Vision Help Desk Review
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Pretty good app for managing tickets
Best software for managing the various internet based customer interaction channels
Talking to customers using Facebook, Twitter and other platforms is faster
Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!
Overall We Highly Recommend Vision Helpdesk!!
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Excellent Help Desk software with wonderful features.
Vorteile
SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc
Nachteile
Till today I didn't find out any.
Vision Help Desk Review
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Vorteile
Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.
Nachteile
The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.
Pretty good app for managing tickets
Vorteile
This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets.
Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.
Nachteile
Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.
Best software for managing the various internet based customer interaction channels
Talking to customers using Facebook, Twitter and other platforms is faster
Vorteile
Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop
Nachteile
The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product
Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!
Overall We Highly Recommend Vision Helpdesk!!
Vorteile
They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website.
Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department.
They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.
They offer Anti-Spam Feature which is huge plus.
Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster.
Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision.
Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.
Nachteile
Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.
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Vision Helpdesk Preis
Vision Helpdesk Preis
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Vision Helpdesk Funktionen
Vision Helpdesk Funktionen
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Kategorien
Kategorien
Vision Helpdesk Häufig gestellte Fragen
Vision Helpdesk Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Vision Helpdesk.
F. Welche Preispläne bietet Vision Helpdesk an?
Vision Helpdesk bietet folgende Kostenpläne an:
Beginnt ab: 8,00 $/Monat
Preismodell: Einmalige Lizenz, Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von Vision Helpdesk?
Wir haben keine Informationen über die Funktionen von Vision Helpdesk
F. Wer sind die typischen Nutzer von Vision Helpdesk?
Vision Helpdesk hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Öffentliche Verwaltung, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen
F: Welche Sprachen werden von Vision Helpdesk unterstützt?
Vision Helpdesk unterstützt die folgenden Sprachen:
Arabisch, Chinesisch (traditionell), Chinesisch (vereinfacht), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Taiwanisch, Thai, Tschechisch, Türkisch, Ukrainisch, Ungarisch
F. Welche Preispläne bietet Vision Helpdesk an?
Vision Helpdesk hat folgende Preismodelle:
Einmalige Lizenz, Abonnement
F. Unterstützt Vision Helpdesk mobile Geräte?
Vision Helpdesk unterstützt die folgenden Geräte:
Android, iPhone, iPad
F. Mit welchen anderen Applikationen integriert Vision Helpdesk?
Vision Helpdesk kann in folgende Anwendungen integriert werden:
AuditShipment, FreshBooks, LiveChat, Mailchimp, Shopify, SugarCRM, Twitter, VisitorTrack, Wordpress, Zoho SalesIQ
F. Welche Varianten der Kundenbetreuung bietet Vision Helpdesk an?
Vision Helpdesk bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen
We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.