Vision Helpdesk

Vorteile

Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

Nachteile

The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

Vorteile

Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop

Nachteile

The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product

Vorteile

They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website.

Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department.

They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.

They offer Anti-Spam Feature which is huge plus.

Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster.

Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision.

Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.

Nachteile

Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.

Vorteile

Easy Navigation however UI can be improved.
simplified set up.
supportive team.
cost friendly
reporting customization should be improved.

Nachteile

some features are add on's should be easily removable as per requirement.
documentation on overview and API's can be strong.
Add more support staff to cater to increasing client list.

Vorteile

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

Nachteile

The guides on how to accomplish certain things can be hard to find. For instance when I first started to customize it there wasn't very much information available but customer service were always quick to reply to enquiries.