Toggl Track

Its simplicity. Everything is quite intuitive--you can create multiple projects for each client, add descriptions, and add tags, and it's simple to run reports by those parameters. Generating the reports is straightforward and incredibly useful, and the data can be exported as CSV files (also as PDFs). It's handy having a desktop app (there's also a mobile app, which I don't use as much) with the option of running the timer directly in a browser--handy when I'm working away from my usual desktop.

Occasionally, I switch from one computer with the Toggl Track desktop app to another computer and have some syncing issues. The timer I thought was still running would have stopped or not stopped and I end up with some odd blocks of time. I haven't yet been able to figure out the exact issue so as to prevent this from happening (not enough time to sync with the cloud?).

It can also be a pain to find an older project and start that timer again (e.g., a project that I had to set aside for 2 months and then pick up again)--you have to search for the entry you want through the web interface and copy & paste the description into the timer and manually add the same tags to start recording again.

The interface is very nice. Visually, this software looks great. Other facets of the software such as Toggl Plan work well.

Our team tried to use this software for about 6 months. The result: No one tracked their time. We moved to Harvest a couple of months ago and since then everyone has tracked all of their time for 40hrs/week.

The issue was the UX - tasks don't integrate well with other users. There's no company projects set up that everyone assigns time to. You either track against another team members' task or you create your own task. This creates a massively disjointed system as everyone is tracking in different ways.

We didn't gather enough data to quantify (due to the difficulty with getting people to track and understand how this software works) but things like estimates, which are really important to understanding if we're going over budget, aren't focused on to demonstrate when we're going over budget or if we're on track.

The software also doesn't integrate well with other Toggl platforms - it doesn't pull through tasks automatically into Toggl plan or allow time tracking against tasks in Plan. Hard to get everyone to update multiple versions of the task in Plan, Track, then also our project management software.