NABD System

NABD System

Omnichannel Customer support & Help Desk software-FREE PLAN

4.6/5 (38 Bewertungen)

NABD System Übersicht

NABD® is a Customer Service Software for fast and agility service.
DELIVER EXCEPTIONAL SERVICE AND STREAMLINE CASE MANAGEMENT
Start capturing the VOICE of your Customer across all channels to gain actionable insight.
Identify problem areas and improve business performance from customer driven insight to differentiate your business and increase revenue.
Evidence decisions and actions taken to resolve customer issues.
Capture and analyze all forms of customer feedback to improve business success
Provide 24x7 help desk and customer support platform and Support Customers Everywhere They Go.
Comply with industry case management standards and legislation. Define service level agreements and monitor service performance.

About NABD
NABD® is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries
NABD® is developed according to ISO 10002:2004 specifications through creating a customer-focused environment using an open/effective case management process to enhance the organization's ability to improve its product support, customer service, and customers’ satisfaction

Preis

Beginnt ab
0,00 $/Monat
Preisoptionen
Kostenlose Testversion
Kostenlos
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Brasilien, Kanada, China und 5 weitere , Europa, Deutschland, Indien, Japan, Lateinamerika

Unterstützte Sprachen

Arabisch, Niederländisch, Englisch, Französisch, Deutsch, Russisch, Ukrainisch

NABD System Bewertungen

Gesamtbewertung
4.6/5
92% Positive Bewertungen
27
Ausgezeichnet
8
Sehr gut
3
Durchschnitt
0
Gering
0
Schlecht
Verified Reviewer
Mit Google übersetzen

A great product that helped us manage customers service requests efficiently and faster

Bewertet am 18.11.2015
Quelle der Bewertung: GetApp

We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.

Vorteile

The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.

Nachteile

The dynamic report generator

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Ryan C.
Mit Google übersetzen

Top notch customer service!

Täglich für 1-5 Monate genutzt
Bewertet am 26.2.2018
Quelle der Bewertung: Capterra

Ticketing system used in patient complaint tracking for company/process/product improvement.

Vorteile

The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time.
- Custom tickets- for us VERY custom
- Data exports and analysis
- Customer contact automation
- Ticket response automation
- Option for internal and external chat

Nachteile

It is hard to find a con with this organization. We did not have a clear understanding of user licenses and cost increased to get everyone that needed access a license, but for what we are going to be getting out of the software I think it is still worth the cost.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Ahmed H.
Mit Google übersetzen

Very good

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 29.3.2019
Quelle der Bewertung: Capterra

Technical support is very impressive even if there is any problem it will be solved from them ASAP

Vorteile

Technical Support is very good and always helpful.

Nachteile

Front End a little bit can be enhanced more.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mohamed E.
Mit Google übersetzen

A great product that helped us manage customers service requests efficiently and faster

Bewertet am 25.4.2015
Quelle der Bewertung: Capterra

We had a problem managing customers requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. It is one of the best customer service and workflow solutions we have seen in the market.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Verified Reviewer
Mit Google übersetzen

We have a great experience both with NABD tool and the staff.

Täglich für 1-5 Monate genutzt
Bewertet am 15.6.2017
Quelle der Bewertung: GetApp

Vorteile

Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.

Nachteile

Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10

NABD System Preis

Beginnt ab
0,00 $/Monat
Preisoptionen
Kostenlose Testversion
Kostenlos
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month

NABD System Funktionen

  • API
  • Anpassbare Vorlagen
  • Automatische Erinnerungen
  • CRM-Integration
  • E-Mail-Integration
  • Mobile Integration
  • Social-Media-Integration

  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anpassbare Berichterstellung
  • Automatische Benachrichtigungen
  • Benutzerdefinierte Felder
  • Berichterstattung und Statistik
  • Daten-Import / -Export
  • Elektronische Zahlungen
  • Integration von Dritten
  • Kalenderverwaltung
  • Kontakt-Datenbank
  • Kundendatenbank
  • Kundenspezifisches Branding

Zusätzliche Informationen für NABD System

Schlüssel-Features von NABD System

  • Advanced user and executive dasboards
  • Automatically recommend next best action for agents
  • Capture Cases from Facebook/Twitter
  • Capture Cases from email
  • Correspondence templates for HTML emails, word
  • Customized Reports and Advanced Analytics
  • Dynamic routing rules
  • Easily Setup your customer service system within few minutes
  • Extended case management to front and back office agents
  • Integration APIs
  • Load Balancing to manage workload across the team
  • Multi company
  • Reminder - Follow Ups - Alerts - To Do list
  • Self Service web and mobile portal
  • Standard best practice workflow
  • Streamline and automate customer cases handling
  • Strong security features and fine grained access control
  • Work from a prioritized action queue for activities and task
  • Workflow engine and workflow designer for custom workflows

Vorteile

Provide faster customer service when and where customers want it
Deliver exceptional customer service and streamline case management
Transform support teams into customer success engine
Boost agents productivity
Automate service handling and case life cycle with powerful workflow and automation rules
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)

NABD System Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über NABD System.

F. Welche Preispläne bietet NABD System an?

NABD System bietet folgende Kostenpläne an:

Beginnt ab: 0,00 $/Monat

Preismodell: Kostenlos, Einmalige Lizenz, Abonnement

Kostenlose Testversion: Verfügbar

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month

F. Was sind die Hauptfunktionen von NABD System?

NABD System bietet die folgenden Funktionen:

  • Advanced user and executive dasboards
  • Automatically recommend next best action for agents
  • Capture Cases from Facebook/Twitter
  • Capture Cases from email
  • Correspondence templates for HTML emails, word
  • Customized Reports and Advanced Analytics
  • Dynamic routing rules
  • Easily Setup your customer service system within few minutes
  • Extended case management to front and back office agents
  • Integration APIs
  • Load Balancing to manage workload across the team
  • Multi company
  • Reminder - Follow Ups - Alerts - To Do list
  • Self Service web and mobile portal
  • Standard best practice workflow
  • Streamline and automate customer cases handling
  • Strong security features and fine grained access control
  • Work from a prioritized action queue for activities and task
  • Workflow engine and workflow designer for custom workflows

F. Wer sind die typischen Nutzer von NABD System?

NABD System hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von NABD System unterstützt?

NABD System unterstützt die folgenden Sprachen:

Arabisch, Niederländisch, Englisch, Französisch, Deutsch, Russisch, Ukrainisch

F. Welche Preispläne bietet NABD System an?

NABD System hat folgende Preismodelle:

Kostenlos, Einmalige Lizenz, Abonnement

F. Unterstützt NABD System mobile Geräte?

NABD System unterstützt die folgenden Geräte:

Android, iPhone

F. Mit welchen anderen Applikationen integriert NABD System?

NABD System kann in folgende Anwendungen integriert werden:

Facebook, Google Calendar, Google Drive, Microsoft Excel, Microsoft Outlook, Microsoft Word, Twitter

F. Welche Varianten der Kundenbetreuung bietet NABD System an?

NABD System bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen

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