SysAid
Über SysAid
SysAid – ein seit 2002 bewährter ITSM-Anbieter – kann helfen, ein Unternehmen zu revolutionieren, indem er den internen und externen Kundenerfolg mit einem effizienten Service Desk steigert, die MTTR (Mean Time to Repair) für den gesamten Ticketing-Zyklus reduziert und auch die Anlagen mit Endpunkt-Technologien überwacht.
SysAid umfasst Netzwerkerkennung und IT-Asset-Management (ITAM), einschließlich der Verwaltung mobiler Geräte, sowie wertvolle Funktionen wie ein Endbenutzer-Self-Service-Portal, mobile Anwendungen, automatisches Zurücksetzen von Passwörtern, Chat, Benchmarking in der IT-Branche sowie erweiterte Workflow- und Automatisierungsfunktionen.
SysAid gibt dir letztendlich die leistungsstarken Werkzeuge an die Hand, die du benötigen, um dein ITIL-Framework effektiv zu verwalten und entscheidende Verbindungen zwischen Vorfällen, Problemen und Änderungen zu ermöglichen.
Geräte
Unternehmensgröße
Märkte
Unterstützte Sprachen
Bilder
Funktionen
Gesamtzahl der Funktionen von SysAid: 55
- API
- Aktivitäts-Dashboard
- Aktivitäts-Verfolgung
- Anwendungsintegration
- Automatische Benachrichtigungen
- Barcode-Scanning
- Benchmarking
- Benutzerdefinierte Formulare
- Berichterstattung und Statistik
- Chat
- E-Mail-Integration
- Echtzeit-Berichterstattung
- Eskalationsmanagement
- Fernbedienung
- Fernzugriff
- Gantt-Diagramme
- Genehmigungs-Management
- Hilfe Desk-Management
- IT-Betriebsmittelverwaltung
- Integration des aktiven Verzeichnisses (AD, Active Directory)
- Integration von Dritten
- Inventarverwaltung
- Konfigurationsmanagement
- Kontrolle des Genehmigungsprozesses
- Kundenportal
- Kundenspezifisches Branding
- Mitarbeiterportal
- Mobile Integration
- Performance-Berichte
- Portfoliomanagement
- Priorisierung
- Problem-Management
- Produktivitäts-Berichterstattung
- Projektzeiterfassung
- Rollen-basierte Genehmigung
- Routing anfordern
- SLA-Management
- SSL-Sicherheit
- Self-Service Portal
- Sofortnachrichten
- Statusverfolgung
- Störfallmanagement
- Supportticket-Management
- Timer
- Umfrage-Management
- Umfragen & Feedback
- Verfolgen von Support-Tickets
- Vermögensverwaltung
- Veränderungsmanagement
- Visuelle Analytik
- Warnungen / Eskalation
- Werkzeuge zur Zusammenarbeit
- Wirtschaftsprüfung
- Wissensbasis-Management
- Workflow-Management
Alternativen
Zendesk
Zoho Desk
Deskero
LiveAgent
Nutzerbewertungen
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- Branche: Anwaltskanzlei
- Untern. Größe: 51-200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
SysAid - Simple Solution, Big Outcome
Bewertet am 19.6.2019
The Team are friendly and understood our needs (Once we had defined these). Overall the process has...
The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.
Vorteile
I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience.
SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
Nachteile
I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.
- Branche: Öl & Energie
- Untern. Größe: 5.001-10.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
The Impact of SysAid
Bewertet am 6.12.2020
My overall experience on SysAid has been awesome, however, there are some challenges been...
My overall experience on SysAid has been awesome, however, there are some challenges been faced
during usage. If one is not technically sound, it will be difficult to manage as an Administrator without the consent of
the professional support, but however, there is a user-guide to help.
Vorteile
The features I like most about the software is the Advanced reporting, It helps
to give detailed reports about your ticketing system as a whole,location-wise, computer assets, service
been used mostly etc. It also gives room to have full control as desired.
Nachteile
The Features that should be improved is unable to filter the customized field which is the most
the critical feature that is important.
For instance, when an additional feature is created manually separate from the original features,
it is difficult to filter. for the implementation to take place, it will fee for a professional
support as it is concluded as a project.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Untern. Größe: 51-200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Behind the times.
Bewertet am 25.9.2017
A haphazard ticket system that sometimes works better then nothing at all.
A haphazard ticket system that sometimes works better then nothing at all.
Vorteile
I like that you can make quick keys for EU's to access Web-Portal. I like the customization of tickets, assets and EU portals (once you can figure them out). I love the Language Configuration Text file you can use to make it totally your own. LDAP integration is a total dream come true.
Nachteile
Customer service is HORRID! To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Mobile apps for Android and Now iOS are broken or severely limited functionality and VERY outdated compared to other ITSM's apps. RDS never works correctly. Assets have never fully populated, even though all our systems have agents and services enabled correctly. SNMP devices are atrocious to get to populate and forget monitoring... You have to have a degree in Theoretical Physics near to find the OID's and a dedicated systems analyst to research them and keep them updated.
Dashboard has disappeared and can't get it to return, let alone ever work. The entire interface is clunky and looks like it was written when XP was in it's prime. WMI Scans are pointless as you can't do anything with the results of those found devices. Small to Medium business would be better off with Spiceworks IMHO.
Antwort von SysAid Technologies
Thank you for your honest feedback.
We understand that life is not always perfect, but we want to have open communication with our customers to keep improving.
Sometimes, our CEO jumps on welcome calls with clients, and personally introduces herself. You happened to be on such a call.
To answer your issues:
Mobile apps - We¿ve been working on new apps for the past few months and are currently releasing them to the App Stores. The iPhone app is available and adopted to iOS 11, and a new Android app is currently being uploaded.
Agents and asset management - We¿re working on a better user experience to deploy and manage agents and are constantly introducing updates.
Product interface - We just released a new user experience for end users in our Self-Service Portal and are currently upgrading the admin user interface. Take a look at the new Self-Service Portal, to view the new UI we¿re releasing.
Your account manager will contact you tomorrow to make sure your issues are addressed
- Branche: Medizinische Geräte
- Untern. Größe: 1.001-5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Not the bigest name but a full featured surprisingly good solution
Bewertet am 20.1.2021
I have nothing negative to say about them. Our account manager has been excellent. As far as I can...
I have nothing negative to say about them. Our account manager has been excellent. As far as I can remember, we have had no outages during the last 2 years. If you are looking for an ITSM solution, at least give them a try, you might be pleasantly surprised.
Vorteile
Due to the help offered by Sysaid, it was easy to get the solution configured to our needs. If needed, we could have given them our requirements and they would have configured it for us. I like to learn a solution by doing the config myself, so just relied on them to point me in the right direction as and when needed. I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent. On the surface it looks quite simple but when you dig into the admin settings, it has a lot of powerful features that make it very customizable.
Nachteile
Rendering email in the ticket was clumsy but has improved recently. It is perfectly useable but others do it better.
- Branche: Hochschulbildung
- Untern. Größe: 201-500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
SysAid Review
Bewertet am 7.10.2019
We have tracking capability with SysAid that we never had before. We are able to better route our...
We have tracking capability with SysAid that we never had before. We are able to better route our service requests to the correct team for quicker response. We have better ability to tier our help desk services. We have the capability of tracking hardware and software assets and maintaining an ITIL CMDB.
Vorteile
Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.
Nachteile
Workflow management is a little outdated and has a bit of a learning curve.
SysAid Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über SysAid.F. Welche Preispläne bietet SysAid an?
SysAid bietet folgende Kostenpläne an:
- Preismodell: Kostenlos, Abonnement
- Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von SysAid?
Wir haben keine Informationen über die Funktionen von SysAid
F. Wer sind die typischen Nutzer von SysAid?
SysAid hat die folgenden typischen Kunden:
Großunternehmen, Non-Profit, Mittlere Unternehmen
F: Welche Sprachen werden von SysAid unterstützt?
SysAid unterstützt die folgenden Sprachen:
Chinesisch (vereinfacht), Deutsch, Englisch, Französisch, Hebräisch, Italienisch, Japanisch, Portugiesisch, Russisch, Spanisch
F. Unterstützt SysAid mobile Geräte?
SysAid unterstützt die folgenden Geräte:
iPhone, iPad
F. Mit welchen anderen Applikationen integriert SysAid?
SysAid kann in folgende Anwendungen integriert werden:
Axonius, Ekran System, Help Desk Migration, Jira, Nagios XI, OneLogin, Remote Support, Sage 50cloud, TeamViewer, Zero Incident Framework
F. Welche Varianten der Kundenbetreuung bietet SysAid an?
SysAid bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen
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