3CLogic

3CLogic

Contact Center Solutions for Customer Experience Excellence

4.4/5 (45 Bewertungen)

3CLogic Übersicht

3CLogic is a leading contact center platform for enterprises looking to modernize their legacy infrastructure, add the missing voice component to their CRM and much more. Built on Amazon Web Services (AWS), the technology enables scalable speech offerings for leading CRMs, including analytics and sentiment analysis. Seamless CRM and customer service management platforms include ServiceNow, Salesforce, and SugarCRM, as well as WFMs such as Monet and Infusionsoft. Deploying pure and hybrid cloud solutions across the globe, 3CLogic drives digital transformation by improving customer experience, efficiency and reporting analytics using intelligent IVR, CTI, AI, and API-driven integrations.

Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Kanada, Japan, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

3CLogic Bewertungen

Gesamtbewertung
4.4/5
89% Positive Bewertungen
28
Ausgezeichnet
12
Sehr gut
2
Durchschnitt
1
Gering
2
Schlecht
Brenda L.
Mit Google übersetzen

the team always available when I need assistance.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 20.8.2018
Quelle der Bewertung: SoftwareAdvice

I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Vorteile

the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

Nachteile

It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Martin P.
Mit Google übersetzen

3cLogic offers an awesome service

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 1.2.2019
Quelle der Bewertung: SoftwareAdvice

3CLogic keep up the good work!!

Vorteile

3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns. 3CLogic is always searching for new way to improve their service and always open for suggestion.

Nachteile

In all honesty I do not have any cons, 3clogic has completely satisfied my company also well as myself.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Al G.
Mit Google übersetzen

3CLogic is Great

Bewertet am 9.1.2017
Quelle der Bewertung: Capterra

We were searching for a new dialer system since our current on-premise dialer was out of service. We needed to find something that would not be outdated within a couple of years and hopefully, would save the company some money at the same time. We looked at several cloud-based and on premise solutions, but none of them met our needs until we found 3CLogic. The team from 3CLogic did everything that they could to make sure that they would be the perfect solution for our business. We did an online demo that allowed us to get a good idea of what they could provide. They allowed us to test their software for a period of time before making a permanent decision and they came on site and did training with our team.
The sales and service team at 3CLogic has been extremely helpful and easy to work with, making the transition from our old system to the 3CLogic system very easy on our team. It was important to us that this transition be as seamless as possible, losing calls costs us a lot of money.
The only downside to 3CLogic is that there is not really a "training manual" for their system, but if one has questions it is easy to reach out to someone to get help and their response is very fast.
If I had to do this all over again, I would definitely choose 3CLogic. I would highly recommend 3CLogic to any business that is looking for a dialer solution.

Vorteile

The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.

Nachteile

I would like to see an online training manual.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10
Richard S.
Mit Google übersetzen

I'd Give 5 * to 3C Logic

Täglich für 6-12 Monate genutzt
Bewertet am 17.1.2017
Quelle der Bewertung: Capterra

I started fresh with 3C Logic back in June-July timeframe. I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3C Logic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and running within a single day! I've been impressed with the IVR functionality. For those familiar with IVR's 3C Logic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes. The customer service is very good. The technicians are friendly, knowledgeable and willing to help. I would highly recommend taking a look at this product for any size call center.

Vorteile

Ease of use

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10
Erik B.
Mit Google übersetzen

Intelenet Operations Review

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 14.2.2017
Quelle der Bewertung: SoftwareAdvice

The overall product from a potential perspective is exceptional.
I suggest clearly communicating road map of development for 3C and ensuring that the road map aligns with customer requests.

Vorteile

Ability to customize
Agent User Interface
Administer User Interface

Nachteile

Email Integration
Analytics and Reporting multi use agents and projects

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10

3CLogic Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis

3CLogic Funktionen

  • API
  • Aktivitäts-Dashboard
  • Berichterstattung und Statistik
  • Echtzeitüberwachung
  • Workflow-Management

  • Automatische Benachrichtigungen
  • CRM-Integration
  • Chat
  • E-Mail-Integration
  • Integration von Dritten
  • Kontakt-Historie
  • Kundenspezifisches Branding
  • Multi-Channel-Kommunikation
  • Priorisierung
  • Social-Media-Integration
  • Sofortnachrichten
  • Support Ticket Management
  • Umfragen & Feedback
  • Wissensbasis-Management
  • Überwachung

Zusätzliche Informationen für 3CLogic

Schlüssel-Features von 3CLogic

  • ACD and IVR
  • Advanced Lead Management and Recycling
  • Agent Presence & Instant Messaging
  • CRM, WFM, Ticketing, and PBX Integration
  • Call Recording
  • Call Transfer, Hold, Conferencing
  • Campaign and Lead List Management
  • Carrier Agnostic
  • Click-to-Call-Back Client for Your Website
  • Dynamic Scripting
  • Inbound, Outbound, and Blended Call Center
  • Mobile Dashboard View
  • Multichannel (Phone, Email, Text, Chat)
  • Predictive, Preview, and Progressive Dialing
  • Real-Time Reporting and Dashboards
  • Reporting & Business Intelligence
  • SIngle User Interface
  • Self-Service IVR
  • Skills Based Routing
  • WebRTC Click-2-call and Click-2-chat

Vorteile

With traditional on-premise contact center solutions and many cloud alternatives, your company is limited by the processing capabilities of the available servers made available to your business to function, leaving you vulnerable to outages and performance bottlenecks. With our unique distributed architecture, your agents’ PCs are used to help create and support a personalized network, which cumulatively delivers a more scalable and reliable infrastructure at a fraction of the cost. It also allows for a more customizable and powerful platform capable of molding to pre-existing business workflows and solutions. Its not just any contact center solution - its your contact center solution made better.

3CLogic Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über 3CLogic.

F. Welche Preispläne bietet 3CLogic an?

3CLogic bietet folgende Kostenpläne an:

Preismodell: Einmalige Lizenz, Abonnement

Kostenlose Testversion: Nicht verfügbar

F. Was sind die Hauptfunktionen von 3CLogic?

3CLogic bietet die folgenden Funktionen:

  • ACD and IVR
  • Advanced Lead Management and Recycling
  • Agent Presence & Instant Messaging
  • CRM, WFM, Ticketing, and PBX Integration
  • Call Recording
  • Call Transfer, Hold, Conferencing
  • Campaign and Lead List Management
  • Carrier Agnostic
  • Click-to-Call-Back Client for Your Website
  • Dynamic Scripting
  • Inbound, Outbound, and Blended Call Center
  • Mobile Dashboard View
  • Multichannel (Phone, Email, Text, Chat)
  • Predictive, Preview, and Progressive Dialing
  • Real-Time Reporting and Dashboards
  • Reporting & Business Intelligence
  • SIngle User Interface
  • Self-Service IVR
  • Skills Based Routing
  • WebRTC Click-2-call and Click-2-chat

F. Wer sind die typischen Nutzer von 3CLogic?

3CLogic hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung

F: Welche Sprachen werden von 3CLogic unterstützt?

3CLogic unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet 3CLogic an?

3CLogic hat folgende Preismodelle:

Einmalige Lizenz, Abonnement

F. Unterstützt 3CLogic mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte 3CLogic unterstützt

F. Mit welchen anderen Applikationen integriert 3CLogic?

3CLogic kann in folgende Anwendungen integriert werden:

CallTools, Infusionsoft, Microsoft Dynamics CRM, OnSched, Salesforce Sales Cloud, ServiceNow, SugarCRM, Zendesk, Zendesk, Zoho CRM

F. Welche Varianten der Kundenbetreuung bietet 3CLogic an?

3CLogic bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen