3CLogic

Kontaktcenterlösungen für ein exzellentes Kundenerlebnis

4,3 /5 (48 Bewertungen) Eine Bewertung verfassen!

3CLogic Übersicht

Was ist 3CLogic?

3CLogic ist eine führende Kontaktcenterplattform für Unternehmen, die ihre Legacy-Infrastruktur modernisieren möchten, fehlende Sprachkomponenten zu ihrem CRM hinzufügen und vieles mehr erreichen möchten. Die Technologie basiert auf Amazon Web Services (AWS) und ermöglicht skalierbare Sprachangebote für führende CRMs, einschließlich Analysefunktionen und Stimmungsanalysen. Nahtlose Plattformen für CRM und Kundenservicemanagement umfassen ServiceNow, Salesforce und SugarCRM sowie WFMs wie Monet und Infusionsoft. 3CLogic setzt reine und hybride Cloudlösungen ein und fördert die digitale Transformation durch die Verbesserung der Kundenerfahrung, Effizienz und Berichterstellung mithilfe intelligenter IVR-, CTI-, KI- und API-basierter Integrationen.

3CLogic Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis

3CLogic Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Australien, Brasilien, Kanada, Europa, Deutschland und 4 weitere , Japan, Lateinamerika, Vereinigtes Königreich, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

3CLogic Screenshot:
3CLogic Screenshot: 3CLogic Screenshot: 3CLogic Screenshot: 3CLogic Screenshot: 3CLogic Screenshot:

3CLogic Bewertungen

3CLogic Bewertungen

Gesamtbewertung
4,3
/
5
Ausgezeichnet
30

Sehr gut
13

Durchschnitt
2

Gering
1

Schlecht
2

Preis-Leistungs-Verhältnis
3,7
Funktionen
4,2
Bedienkomfort
4,2
Kundenbetreuung
4,4
90% haben diese Anwendung empfohlen
Ken A.

How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year

As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center.

We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.


Mit Google übersetzen
Brenda L.

the team always available when I need assistance.

I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.


Mit Google übersetzen
Timothy C.

I am a happy user of this software for 3 years

I have been happy with this software and would recommend it to others.


Mit Google übersetzen
Martin P.

3cLogic offers an awesome service

3CLogic keep up the good work!!


Mit Google übersetzen
Al G.

3CLogic is Great

We were searching for a new dialer system since our current on-premise dialer was out of service. We needed to find something that would not be outdated within a couple of years and hopefully, would save the company some money at the same time. We looked at several cloud-based and on premise solutions, but none of them met our needs until we found 3CLogic. The team from 3CLogic did everything that they could to make sure that they would be the perfect solution for our business. We did an online demo that allowed us to get a good idea of what they could provide. They allowed us to test their software for a period of time before making a permanent decision and they came on site and did training with our team.
The sales and service team at 3CLogic has been extremely helpful and easy to work with, making the transition from our old system to the 3CLogic system very easy on our team. It was important to us that this transition be as seamless as possible, losing calls costs us a lot of money.
The only downside to 3CLogic is that there is not really a "training manual" for their system, but if one has questions it is easy to reach out to someone to get help and their response is very fast.
If I had to do this all over again, I would definitely choose 3CLogic. I would highly recommend 3CLogic to any business that is looking for a dialer solution.


Mit Google übersetzen
Ken A.
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year

Bewertet am 18.3.2015
Quelle der Bewertung: GetApp

As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center.

We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.

Vorteile

Ease of use; operators were literally trained and productive the first week of usage
Easily integrates with other programs (i.e. InfusionSoft in our case)
Allows for remote numbers (i.e. usage of a field reps cell number to set appts)
Incredibly affordable
EXCEPTIONAL support

Nachteile

Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)

Brenda L.
Branche: Finanzdienstleistungen
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

the team always available when I need assistance.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 20.8.2018
Quelle der Bewertung: SoftwareAdvice

I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Vorteile

the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

Nachteile

It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Timothy C.
Branche: Staatsverwaltung
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen auf: Deutsch

I am a happy user of this software for 3 years

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 4.6.2018
Quelle der Bewertung: SoftwareAdvice

I have been happy with this software and would recommend it to others.

Vorteile

I most like the ability to copy projects to scale the expansion of existing customers or new customers

Nachteile

I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Martin P.
Branche: Telekommunikation
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

3cLogic offers an awesome service

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 1.2.2019
Quelle der Bewertung: SoftwareAdvice

3CLogic keep up the good work!!

Vorteile

3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns. 3CLogic is always searching for new way to improve their service and always open for suggestion.

Nachteile

In all honesty I do not have any cons, 3clogic has completely satisfied my company also well as myself.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Al G.
Übersetzen auf: Deutsch

3CLogic is Great

Bewertet am 9.1.2017
Quelle der Bewertung: Capterra

We were searching for a new dialer system since our current on-premise dialer was out of service. We needed to find something that would not be outdated within a couple of years and hopefully, would save the company some money at the same time. We looked at several cloud-based and on premise solutions, but none of them met our needs until we found 3CLogic. The team from 3CLogic did everything that they could to make sure that they would be the perfect solution for our business. We did an online demo that allowed us to get a good idea of what they could provide. They allowed us to test their software for a period of time before making a permanent decision and they came on site and did training with our team.
The sales and service team at 3CLogic has been extremely helpful and easy to work with, making the transition from our old system to the 3CLogic system very easy on our team. It was important to us that this transition be as seamless as possible, losing calls costs us a lot of money.
The only downside to 3CLogic is that there is not really a "training manual" for their system, but if one has questions it is easy to reach out to someone to get help and their response is very fast.
If I had to do this all over again, I would definitely choose 3CLogic. I would highly recommend 3CLogic to any business that is looking for a dialer solution.

Vorteile

The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.

Nachteile

I would like to see an online training manual.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Nutzerempfehlung
7,8/10
Basierend auf 48 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

3CLogic Preis

3CLogic Preis

Beginnt ab
N/A
Gratis Testen
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
3,7/5
Basierend auf 48 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

3CLogic Funktionen

3CLogic Funktionen

API
Aktivitäts-Dashboard
Automatische Benachrichtigungen
Berichterstattung und Statistik
CRM-Integration
Chat
E-Mail-Integration
Echtzeitüberwachung
Integration von Dritten
Kundenspezifisches Branding
Mehrsprachig
Multi-Channel-Kommunikation
Social-Media-Integration
Sofortnachrichten
Supportticket-Management
Umfragen & Feedback
Warnungen / Eskalation
Wissensbasis-Management
Workflow-Management
Überwachung
Funktionen
4,2/5
Basierend auf 48 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Videos und Anleitungen

Videos und Anleitungen

3CLogic Häufig gestellte Fragen

3CLogic Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über 3CLogic.

F. Welche Preispläne bietet 3CLogic an?

3CLogic bietet folgende Kostenpläne an:

Preismodell: Einmalige Lizenz, Abonnement

Gratis Testen: Nicht verfügbar

F. Was sind die Hauptfunktionen von 3CLogic?

Wir haben keine Informationen über die Funktionen von 3CLogic

F. Wer sind die typischen Nutzer von 3CLogic?

3CLogic hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung

F: Welche Sprachen werden von 3CLogic unterstützt?

3CLogic unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet 3CLogic an?

3CLogic hat folgende Preismodelle:

Einmalige Lizenz, Abonnement

F. Unterstützt 3CLogic mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte 3CLogic unterstützt

F. Mit welchen anderen Applikationen integriert 3CLogic?

3CLogic kann in folgende Anwendungen integriert werden:

CallTools, Keap, Microsoft Dynamics CRM, OnSched, Salesforce Sales Cloud, ServiceNow, SugarCRM, Zendesk, Zendesk, Zoho CRM

F. Welche Varianten der Kundenbetreuung bietet 3CLogic an?

3CLogic bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen