ACTIVE Network

I have been using Active's summer camp registration software for a bakers dozen years. It is intuitive, its simple to use, its easy to create forms, and manage yourself. I love it. Always have.

Sometimes, tho rare, it will be tough to pull the financial information I need but luckily customer service is right there with you to help

Support for customers is excellent. I frequently need to troubleshoot small issues, and I can ask a service agent a question via chat and get an answer in real time. Being able to see all past sessions is good for record keeping and history of payments from families. Previously we had paper registrations so this was a big improvement in handwriting legibility, and having all information in one accessible place.

The fees could be lower. However you can negotiate the transaction fee and payment frequency with the vendor depending on a number of factors, i.e. number of registrations, etc.

Extremely difficult to work with the customer service team at Active network.

Support from company and pricing. Very predatory practices and difficulty cancelling.

We loved the ability to track our movers for our event when we used ACTIVE. It was easy for us and them to participate in the program while we used this for sign-ups, payment and tracking.

It took some user training but we were able to get almost everybody entered and tracked.