LogMeIn Rescue

LogMeIn Rescue

Remote support for helpdesks, call centers and organizations

4.6/5 (100 Bewertungen)

LogMeIn Rescue Übersicht

A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use.

Rescue gives you a tool to seamlessly support customer request - not matter what they are or where the originate from without needing to use pre-installed software or being on the same network. LogMeIn Rescue solves problems more quickly, accurately and conveniently for a better customer and agent experience.

Preis

Beginnt ab
149,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Kanada, China, Europa und 5 weitere , Deutschland, Indien, Japan, Lateinamerika, Vereinigtes Königreich

Unterstützte Sprachen

Chinesisch (vereinfacht), Niederländisch, Englisch, Französisch, Deutsch und 6 weitere , Ungarisch, Italienisch, Japanisch, Koreanisch, Portugiesisch, Spanisch

LogMeIn Rescue Bewertungen

Gesamtbewertung
4.6/5
97% Positive Bewertungen
66
Ausgezeichnet
31
Sehr gut
3
Durchschnitt
0
Gering
0
Schlecht
Sergey M.
Mit Google übersetzen

Remote support at your finger tips

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 12.7.2018
Quelle der Bewertung: Capterra

Vorteile

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Nachteile

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Verifizierter Rezensent
Mit Google übersetzen

One of the best remote take-over tools out there!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 8.5.2019
Quelle der Bewertung: Capterra

I have used LogMeIn Rescue for several years on a daily basis and have yet to come across a remote take-over tool that is as user friendly as this one. The learning curve is quite low, which makes it a great tool for most Service Desk environments!
The lay-out is very clear and easy to understand and use and security-wise it's one of the most secure tools. I have worked with some European countries that have quite extensive checklists regarding security and LogMeIn Rescue was able to tick every box.
Having done some comparison research for a recent project we were running, I can honestly say LogMeIn Rescue is one of the (if not THE) best back-for-your-buck remote take-over tools out there.
Their reporting function could be improved/upgraded, but I won't even rate this against the tool as, in my experience, this is on the lower side of requirements for any remote take-over tool.
I highly recommend LogMeIn Rescue to anyone looking for a great remote take-over tool. I can honestly say you can't go wrong and will not be disappointed!

Vorteile

The lay-out of the tool is very clear and user friendly.

Nachteile

Reporting function could use some improvement.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort

Weiterempfehlungsquote

8.0/10
Verifizierter Rezensent
Mit Google übersetzen

Great for remote supoort

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 6.3.2018
Quelle der Bewertung: Capterra

The software allows us to easily take control and manage our remote referring physicians with a pretty simple secured connection to their office.

Vorteile

Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

Nachteile

Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

7.0/10
Verifizierter Rezensent
Mit Google übersetzen

LogMeIn Rescue makes remote IT support simple and fast

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 11.4.2019
Quelle der Bewertung: Capterra

As a daily IT support analyst, I am constantly supporting remote users in our sales field and across the country in various offices. The ability to remote in with a simple click of a link on the user's part is essential for me being able to complete tickets and solve issues for our users quickly without the need for them to ship in equipment.

Vorteile

The ability to remote into users systems from around the country quickly and efficiently. Using admin credentials to install software or help with issues that they can't do themselves makes life in IT support a lot easier

Nachteile

I really don't have many cons to list honestly. But I guess a little bit clearer understanding of all the features available would be nice. Also, for very very un-tech savvy people, even having to click a link and run the download can be difficult. Just clicking a link only would be easier.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Eli P.
Mit Google übersetzen

Great Product, But a Bit oo Expensive

Monatlich für Mehr als 2 Jahre genutzt
Bewertet am 14.7.2019
Quelle der Bewertung: Capterra

Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

Vorteile

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

Nachteile

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort

Weiterempfehlungsquote

7.0/10

LogMeIn Rescue Preis

Beginnt ab
149,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

LogMeIn Rescue Yearly: $1,299.00
LogMeIn Rescue Monthly: $149.00
Add support for Smartphone devices: $450.00

LogMeIn Rescue Funktionen

  • API
  • Wirtschaftsprüfung

  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anpassbare Berichterstellung
  • Anwendungsintegration
  • Automatische Benachrichtigungen
  • Berichterstattung und Statistik
  • Daten-Import / -Export
  • Drag-and-Drop-Oberfläche
  • Echtzeit-Berichterstattung
  • Echtzeit-Daten
  • Echtzeitüberwachung
  • Integration von Dritten
  • SSL-Sicherheit
  • Warnungen / Eskalation
  • Werkzeuge zur Zusammenarbeit
  • Workflow-Management
  • Zugriffskontrolle
  • Überwachung

Zusätzliche Informationen für LogMeIn Rescue

Schlüssel-Features von LogMeIn Rescue

  • CRM Intergration
  • Complex workflow management
  • Customer Surveys
  • Customization
  • External/Internal Technician Collaboration
  • Interactive Video Support
  • Multi-Platform Remote Control
  • Multi-Session Handling
  • Remote Diagnostics
  • Technician Monitoring
  • Ticketing System Intergration
  • Web-based Technician Console

Vorteile

Multi-Platform Remote Support - Resolve simple to complex issues on PCs, Macs, mobile device, and, with our interactive video tool, even unconnected devices with just one tool.

Simple to Use - Solve problems faster and easier by having every tool a technician needs at the forefront – run diagnostics, take control, transfer files, reboot and reconnect, or run scripts with one click.

Customizable - Rescue is flexible enough to meet the needs of your support organization now and in the future with the ability to build customized workflows, configure agent permissions individually or at a group level, and add your company's branding to customer facing interfaces.

Built Secure - Rescue is committed to annual security audits and integrated with optimized security features including AES-256-bit encrypted connections and permission-based functionality.

Reliable - Rescue has continuously delivered industry leading 99.9+% uptime, providing the reliability professionals require.

LogMeIn Rescue Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über LogMeIn Rescue.

F. Welche Preispläne bietet LogMeIn Rescue an?

LogMeIn Rescue bietet folgende Kostenpläne an:

Beginnt ab: 149,00 $/Monat

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

LogMeIn Rescue Yearly: $1,299.00
LogMeIn Rescue Monthly: $149.00
Add support for Smartphone devices: $450.00

F. Was sind die Hauptfunktionen von LogMeIn Rescue?

LogMeIn Rescue bietet die folgenden Funktionen:

  • CRM Intergration
  • Complex workflow management
  • Customer Surveys
  • Customization
  • External/Internal Technician Collaboration
  • Interactive Video Support
  • Multi-Platform Remote Control
  • Multi-Session Handling
  • Remote Diagnostics
  • Technician Monitoring
  • Ticketing System Intergration
  • Web-based Technician Console

F. Wer sind die typischen Nutzer von LogMeIn Rescue?

LogMeIn Rescue hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von LogMeIn Rescue unterstützt?

LogMeIn Rescue unterstützt die folgenden Sprachen:

Chinesisch (vereinfacht), Niederländisch, Englisch, Französisch, Deutsch, Ungarisch, Italienisch, Japanisch, Koreanisch, Portugiesisch, Spanisch

F. Welche Preispläne bietet LogMeIn Rescue an?

LogMeIn Rescue hat folgende Preismodelle:

Abonnement

F. Unterstützt LogMeIn Rescue mobile Geräte?

LogMeIn Rescue unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert LogMeIn Rescue?

LogMeIn Rescue kann in folgende Anwendungen integriert werden:

Bitium, Campaign Monitor, Cayzu, Freshdesk, Freshservice, HappyFox, LiveChat, ServiceNow Express, SolarWinds Service Desk, Zendesk

F. Welche Varianten der Kundenbetreuung bietet LogMeIn Rescue an?

LogMeIn Rescue bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen