Kaseya VSA Übersicht

Was ist Kaseya VSA?

Kaseya VSA ist die ultimative Lösung für die Verwaltung und Automatisierung deiner IT-Umgebung, damit du dich dieser Herausforderung stellen kannst. Mit VSA können IT-Experten die Servicebereitstellung verbessern und die IT-Effizienz steigern. Mit flexiblen Zahlungsbedingungen, optionalen Konfigurationen, mehreren Domänenfunktionen, cloudbasierten und lokalen Lösungen können IT-Unternehmen jeder Größe die Vorteile des IT-Managements der Enterprise-Klasse nutzen.

VSA bietet außerdem einige der leistungsstärksten Lösungen in RMM, die mit den Tools ausgestattet sind, die du für eine erfolgreiche IT-Organisation benötigst. VSA ist mit Fernsteuerung, Patch-Management, Auditing, Überwachung, AV/AM und Backup ausgestattet. Alles um eine leistungsstarke Automatisierungs-Engine gewickelt, um Ihnen Zeit und Geld zu sparen.

Kaseya VSA Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Kaseya VSA Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada, Vereinigtes Königreich, Australien, Indien, Deutschland, Mexiko
Unterstützte Sprachen
Englisch

Medien

VSAalt
VSA4
VSAalt2
VSA3
VSAalt3
Videos zu Kaseya VSA Videos zu Kaseya VSA Videos zu Kaseya VSA Kaseya VSA Screenshot: VSAalt Kaseya VSA Screenshot: VSA4 Kaseya VSA Screenshot: VSAalt2 Kaseya VSA Screenshot: VSA3 Kaseya VSA Screenshot: VSAalt3

Kaseya VSA Bewertungen

Kaseya VSA Bewertungen

Gesamtbewertung
4,1
/
5
Ausgezeichnet
63

Sehr gut
77

Durchschnitt
32

Gering
7

Schlecht
2

Preis-Leistungs-Verhältnis
3,7
Funktionen
4,2
Bedienkomfort
3,6
Kundenbetreuung
3,6
77% haben diese Anwendung empfohlen
Rj E.

Great Product

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs.

Kaseya is a must for your business. They can scale with you as you grow your business too.


Mit Google übersetzen
Andrey G.

increasing helpdesk staff productivity

-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically


Mit Google übersetzen
Jacob L.

Terrible support, worse customer service

We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead.

So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages.

Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care)

the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast.

the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features.


Mit Google übersetzen
Charles F.

Kaseya VSA - Not just for MSPs

Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.


Mit Google übersetzen
Verifizierter Rezensent

Solid RMM


Mit Google übersetzen
Rj E.
Branche: Informationstechnologie & -dienste
Untern. Größe: Selbstständig
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Great Product

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 25.1.2019
Quelle der Bewertung: Capterra

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs.

Kaseya is a must for your business. They can scale with you as you grow your business too.

Vorteile

Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Nachteile

The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Andrey G.
Branche: Informationstechnologie & -dienste
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

increasing helpdesk staff productivity

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 1.11.2019
Quelle der Bewertung: Capterra

-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically

Vorteile

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market
we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES
related to "Service Management Maturity model"
thanks to Kaseya we achieved
1. Analyze trends
2. Set thresholds
3. Predict problems
4. measure applications availability
5. Automate (highly appreciable when you handle hundreds of devices)
6. Mature Problem Configuration, change, asset and performance management
7. Increase Security in multiple layers
8. Manage the entire Windows updates process
9. Remote Control
10. Compliance and audit Reports

Nachteile

unfortunately using kaseya core modules, it is not stronger to manage network devices

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Jacob L.
Branche: Computer- & Netzwerksicherheit
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Terrible support, worse customer service

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 10.11.2016
Quelle der Bewertung: Capterra

We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead.

So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages.

Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care)

the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast.

the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features.

Vorteile

their initial sales pitch was good and convinced us to buy it.

Nachteile

terrible customer service, NO Support, slow, lousy features for the price

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 0.0/10

Charles F.
Branche: Vorstandsbüro
Untern. Größe: 201-500 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Kaseya VSA - Not just for MSPs

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 23.7.2019
Quelle der Bewertung: Capterra

Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.

Vorteile

Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA.

Nachteile

I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Verifizierter Rezensent
Branche: Informationstechnologie & -dienste
Untern. Größe: 1.001-5.000 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Solid RMM

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 23.7.2019
Quelle der Bewertung: Capterra

Vorteile

Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Nachteile

Nothing much except the price is a bit steep but I guess you have to pay for solid software.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
7,7/10
Basierend auf 181 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Kaseya VSA Preis

Kaseya VSA Preis

Beginnt ab
N/A
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
3,7/5
Basierend auf 181 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Kaseya VSA Funktionen

Kaseya VSA Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Automatische Benachrichtigungen
Benutzer-Management
Berichterstattung und Statistik
Compliance Management
Daten-Import / -Export
Datenvisualisierung
Drag-and-Drop-Oberfläche
Echtzeit-Daten
Echtzeitüberwachung
Integration von Dritten
Suchfunktion
Warnungen / Eskalation
Werkzeuge zur Zusammenarbeit
Wirtschaftsprüfung
Workflow-Management
Zugriffskontrolle
Überwachung
Funktionen
4,2/5
Basierend auf 181 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Kaseya VSA Häufig gestellte Fragen

Kaseya VSA Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Kaseya VSA.

F. Welche Preispläne bietet Kaseya VSA an?

Kaseya VSA bietet folgende Kostenpläne an:

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Kaseya VSA?

Wir haben keine Informationen über die Funktionen von Kaseya VSA

F. Wer sind die typischen Nutzer von Kaseya VSA?

Kaseya VSA hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen

F: Welche Sprachen werden von Kaseya VSA unterstützt?

Kaseya VSA unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Kaseya VSA an?

Kaseya VSA hat folgende Preismodelle:

Abonnement

F. Unterstützt Kaseya VSA mobile Geräte?

Kaseya VSA unterstützt die folgenden Geräte:

Android, iPhone

F. Mit welchen anderen Applikationen integriert Kaseya VSA?

Kaseya VSA kann in folgende Anwendungen integriert werden:

Accelo, Autotask, ConnectWise Manage, HaloPSA, IT Glue, IT Pro Dashboard, PROMYS CRM Help Desk PSA, Tigerpaw, Traverse Monitoring, xMatters

F. Welche Varianten der Kundenbetreuung bietet Kaseya VSA an?

Kaseya VSA bietet folgende Optionen für Kundensupport:

Forum, Wissensdatenbank, Video-Anleitungen, Telefon-Support, Häufig gestellte Fragen, Online-Support