Kaseya VSA Funktionen, Bewertungen & Alternativen

Kaseya VSA

IT-Systemverwaltungssoftware

4/5 (102 Bewertungen)

Kaseya VSA Übersicht

Kaseya VSA ist die ultimative Lösung für die Verwaltung und Automatisierung deiner IT-Umgebung, damit du dich dieser Herausforderung stellen kannst. Mit VSA können IT-Experten die Servicebereitstellung verbessern und die IT-Effizienz steigern. Mit flexiblen Zahlungsbedingungen, optionalen Konfigurationen, mehreren Domänenfunktionen, cloudbasierten und lokalen Lösungen können IT-Unternehmen jeder Größe die Vorteile des IT-Managements der Enterprise-Klasse nutzen.

VSA bietet außerdem einige der leistungsstärksten Lösungen in RMM, die mit den Tools ausgestattet sind, die du für eine erfolgreiche IT-Organisation benötigst. VSA ist mit Fernsteuerung, Patch-Management, Auditing, Überwachung, AV/AM und Backup ausgestattet. Alles um eine leistungsstarke Automatisierungs-Engine gewickelt, um Ihnen Zeit und Geld zu sparen.

Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Kanada, Europa, Deutschland und 5 weitere , Indien, Lateinamerika, Mexiko, Vereinigtes Königreich, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

Kaseya VSA Bewertungen

Gesamtbewertung
4/5
78% Positive Bewertungen
30
Ausgezeichnet
50
Sehr gut
17
Durchschnitt
3
Gering
2
Schlecht
Mit Google übersetzen

Best RMM tool on the market. Period.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 29.11.2016
Quelle der Bewertung: Capterra

As an MSP (Managed Service Provider) in the highly competitive IT services market, our tool set is the backbone that enables the service delivery model that differentiates us from the competition. Because these tools are the skeleton of our business, we test all of them on a 3-year rotation to make sure we're using a best-of-breed solution that will make our services faster, more effective, more efficient and produce higher reliability and better outcomes for our clients.

Last year we evaluated our BDR (Backup and Disaster Recovery) and RMM (Remote Monitoring and Management) platforms with that backdrop. We included all of the major players (for RMM that was Kaseya, Labtech, N-able, Maxx, etc.) and a few free/near-free 2nd and 3rd tier players, and again Kaseya was the hands-down best-of-breed winner.

That's not to say it didn't have some short comings. It's a piece of software so yes, there are some bugs but none of them are heart stopping or business-critical, and we're an IT company! - we can get them resolved very quickly. And the bugs are no more or less than the issues we found in the competition - so on net it was wash against the competition.

But the overall scope and quality of the product, the depth of functionality, the myriad vendors that it integrates with, and the support team that we found responsive (slightly better then the competition) gave them a nod over the competition. Add to that the lightweight agent, integrated, lightening fast remote desktop access and HUGE user community where you can find a script for anything you need put them head and shoulders above the rest.

Everyone can find something they will love in Kaseya.

Vorteile

Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

Nachteile

Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Have used Kaseya 7+ years. I can do more in Kaseya than if I'm physically seated at the endpoint.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 14.11.2017
Quelle der Bewertung: Capterra

Vorteile

I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.

Nachteile

Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Kaseya VSA is much better, but still has a ways to go for a total offering

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 22.11.2018
Quelle der Bewertung: Capterra

This time my experience has been much better than the first. CEO and his team have proven to us so far that they are partners with us in this constant challenge of keeping up with the technology changes. They have displayed vision and integrity and I feel it will take some time, but I believe it is a long-term strategy that will be sustainable for our organization for growth and stability. In the past, we have spent too much time maintaining our tools instead of spending time to scale and grow. We are finally getting that traction now.

Vorteile

We are seeing that Kaseya is becoming much more rounded and diverse in its platform with the acquisitions of companies such as UniTrends, Spanning, and Borex (BMS). Time is our worst enemy, at this time. The suite of products (Manage One and MSP 2.0) has a lot of potential that has us optimistic about the future.

Nachteile

Very light when it comes to Linux and Mac monitoring. There are still quite a few holes that need to be filled in the suite of products providing an MSP a total service offering. More and more of our clients are using Macs. Kaseya just isn't built to support Macs all that well. We have to rely on additional software/services to fulfill these needs, which adds more expenses and expertise needed to supply these services to our clients. Could be and needs to be much better. That being said, these are common complaints that we have about much, if not all of the other RMM suites on the market (i.e. ConnectWise Automate, Solarwinds, GFI Max, etc)

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

7.0/10
Mit Google übersetzen

Overall positive experience with Kaseya so far, but getting down to brass tacks.

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 2.8.2018
Quelle der Bewertung: Capterra

This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

Vorteile

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Nachteile

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

7.0/10
Mit Google übersetzen

A full-featured product that could use better support and documentation

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 13.4.2018
Quelle der Bewertung: Capterra

Remote Monitoring and Management of user PCs.

Vorteile

This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included.

Nachteile

Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set.
The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response and every time my ticket is addressed it is outsourced to someone for whom English is a 2nd or 3rd tongue. I don't have a problem with the outsourcing aspect but I often find there is more than a bit of a communication gap and it can be frustrating spending a solid chunk of time trying to get my point across due a language barrier. If this were a very low-cost product this would be more understandable but it is not.
There is also a very solid learning curve in terms of understanding all of the features. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. As the content is static, it would be much better to have a pay once and access forever -certainly for the same version.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

7.0/10

Kaseya VSA Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Kaseya VSA Funktionen

  • API
  • Aktivitäts-Verfolgung
  • Automatische Benachrichtigungen
  • Berichterstattung und Statistik
  • Echtzeit-Berichterstattung
  • Echtzeit-Daten
  • Echtzeitüberwachung
  • SSL-Sicherheit
  • Wirtschaftsprüfung
  • Zugriffskontrolle
  • Überwachung

  • Aktivitäts-Dashboard
  • Anwendungsintegration
  • Daten-Import / -Export
  • Drag-and-Drop-Oberfläche
  • Integration von Dritten
  • Prognosen
  • Werkzeuge zur Zusammenarbeit
  • Workflow-Management
  • Überwachung der Benutzeraktivität

Kaseya VSA Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Kaseya VSA.

F. Welche Preispläne bietet Kaseya VSA an?

Kaseya VSA bietet folgende Kostenpläne an:

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

F. Was sind die Hauptfunktionen von Kaseya VSA?

Wir haben keine Informationen über die Funktionen von Kaseya VSA

F. Wer sind die typischen Nutzer von Kaseya VSA?

Kaseya VSA hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Kaseya VSA unterstützt?

Kaseya VSA unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Kaseya VSA an?

Kaseya VSA hat folgende Preismodelle:

Abonnement

F. Unterstützt Kaseya VSA mobile Geräte?

Kaseya VSA unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Kaseya VSA?

Kaseya VSA kann in folgende Anwendungen integriert werden:

Accelo, AuthAnvil, Autotask, ConnectWise Manage, ConnectWise UK, IT Pro Dashboard, NetHelpDesk, Tigerpaw, Traverse Monitoring, xMatters

F. Welche Varianten der Kundenbetreuung bietet Kaseya VSA an?

Kaseya VSA bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen