Kaseya VSA ist die ultimative Lösung für die Verwaltung und Automatisierung deiner IT-Umgebung, damit du dich dieser Herausforderung stellen kannst. Mit VSA können IT-Experten die Servicebereitstellung verbessern und die IT-Effizienz steigern. Mit flexiblen Zahlungsbedingungen, optionalen Konfigurationen, mehreren Domänenfunktionen, cloudbasierten und lokalen Lösungen können IT-Unternehmen jeder Größe die Vorteile des IT-Managements der Enterprise-Klasse nutzen.
VSA bietet außerdem einige der leistungsstärksten Lösungen in RMM, die mit den Tools ausgestattet sind, die du für eine erfolgreiche IT-Organisation benötigst. VSA ist mit Fernsteuerung, Patch-Management, Auditing, Überwachung, AV/AM und Backup ausgestattet. Alles um eine leistungsstarke Automatisierungs-Engine gewickelt, um Ihnen Zeit und Geld zu sparen.
As an MSP (Managed Service Provider) in the highly competitive IT services market, our tool set is the backbone that enables the service delivery model that differentiates us from the competition. Because these tools are the skeleton of our business, we test all of them on a 3-year rotation to make sure we're using a best-of-breed solution that will make our services faster, more effective, more efficient and produce higher reliability and better outcomes for our clients.
Last year we evaluated our BDR (Backup and Disaster Recovery) and RMM (Remote Monitoring and Management) platforms with that backdrop. We included all of the major players (for RMM that was Kaseya, Labtech, N-able, Maxx, etc.) and a few free/near-free 2nd and 3rd tier players, and again Kaseya was the hands-down best-of-breed winner.
That's not to say it didn't have some short comings. It's a piece of software so yes, there are some bugs but none of them are heart stopping or business-critical, and we're an IT company! - we can get them resolved very quickly. And the bugs are no more or less than the issues we found in the competition - so on net it was wash against the competition.
But the overall scope and quality of the product, the depth of functionality, the myriad vendors that it integrates with, and the support team that we found responsive (slightly better then the competition) gave them a nod over the competition. Add to that the lightweight agent, integrated, lightening fast remote desktop access and HUGE user community where you can find a script for anything you need put them head and shoulders above the rest.
Everyone can find something they will love in Kaseya.
Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.
Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).
I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.
Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features.
This time my experience has been much better than the first. CEO and his team have proven to us so far that they are partners with us in this constant challenge of keeping up with the technology changes. They have displayed vision and integrity and I feel it will take some time, but I believe it is a long-term strategy that will be sustainable for our organization for growth and stability. In the past, we have spent too much time maintaining our tools instead of spending time to scale and grow. We are finally getting that traction now.
We are seeing that Kaseya is becoming much more rounded and diverse in its platform with the acquisitions of companies such as UniTrends, Spanning, and Borex (BMS). Time is our worst enemy, at this time. The suite of products (Manage One and MSP 2.0) has a lot of potential that has us optimistic about the future.
Very light when it comes to Linux and Mac monitoring. There are still quite a few holes that need to be filled in the suite of products providing an MSP a total service offering. More and more of our clients are using Macs. Kaseya just isn't built to support Macs all that well. We have to rely on additional software/services to fulfill these needs, which adds more expenses and expertise needed to supply these services to our clients. Could be and needs to be much better. That being said, these are common complaints that we have about much, if not all of the other RMM suites on the market (i.e. ConnectWise Automate, Solarwinds, GFI Max, etc)
This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.
I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.
I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.
Remote Monitoring and Management of user PCs.
This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included.
Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set.
The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response and every time my ticket is addressed it is outsourced to someone for whom English is a 2nd or 3rd tongue. I don't have a problem with the outsourcing aspect but I often find there is more than a bit of a communication gap and it can be frustrating spending a solid chunk of time trying to get my point across due a language barrier. If this were a very low-cost product this would be more understandable but it is not.
There is also a very solid learning curve in terms of understanding all of the features. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. As the content is static, it would be much better to have a pay once and access forever -certainly for the same version.
Weiter unter folgen häufig gestellte Fragen über Kaseya VSA.
Kaseya VSA bietet folgende Kostenpläne an:
Kostenlose Testversion: Verfügbar
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Kaseya VSA hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen
Kaseya VSA unterstützt die folgenden Sprachen:
Kaseya VSA hat folgende Preismodelle:
Kaseya VSA unterstützt die folgenden Geräte:
Android, iPhone, iPad
Kaseya VSA kann in folgende Anwendungen integriert werden:
Accelo, AuthAnvil, Autotask, ConnectWise Manage, ConnectWise UK, IT Pro Dashboard, NetHelpDesk, Tigerpaw, Traverse Monitoring, xMatters
Kaseya VSA bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen