ConnectWise Automate Funktionen, Bewertungen & Alternativen

ConnectWise Automate

IT Automation for Today’s IT World

4.2/5 (51 Bewertungen)

ConnectWise Automate Übersicht

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.

Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Australien, Kanada, Europa, Deutschland, Vereinigtes Königreich, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

ConnectWise Automate Bewertungen

Gesamtbewertung
4.2/5
82% Positive Bewertungen
23
Ausgezeichnet
19
Sehr gut
8
Durchschnitt
0
Gering
1
Schlecht

I utilize this software daily to perform my job duties, managing all aspects of over 6,000 endpoints

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 29.05.2018
Quelle der Bewertung: Capterra

Vorteile

Clients and Locations are organized in an easy-to-view tree, which allows easy access to a customer's inventory.

Several dataviews are available from a Client or Location to quickly gather information of an environment. For example, a list of 'scheduled tasks' configured on every system can be gathered from all systems to determine why a particular event occurs every Saturday at 4am.

Remote Control of a system can be envoked with standard tools such as VNC or RDP, as well as ConnectWise Control (formerly Screen Connect).

Reports of client environments are just a click away, whether a question regarding system health is of issue, or if all systems have the latest patches and Anti-Virus updated.

Nachteile

Software runs on a MySQL backend, but only on Windows. Keeping MySQL tuned properly for environment size can be chore, whereas DB Engines such as MSSQL are a bit more automated and forgiving. As you bring more agents into the system, it's a good idea to run performance metrics on the MySQL server to see if any adjustments are necessary to maintain best performance of the system.

Telephone Support for the MySQL backend tends to yield different answers from each representative you talk to, and in my experience it was best to use general MySQL tuning documents that are available from Oracle.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10
Ins Deutsche übersetzen

Great Software with a great learning curve

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 20.01.2017
Quelle der Bewertung: Capterra

I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents.

Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too.

However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good.

Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.

Vorteile

Screenconnect - A real asset to the platform.
Scripting
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management

Nachteile

Complex
Growing expense
Out of date knowledge base / manuals.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
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Weiterempfehlungsquote

6.0/10

Connectwise Automate, formerly Labtech, works well for the most part.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 21.03.2018
Quelle der Bewertung: Capterra

Vorteile

Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

Nachteile

The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
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Kundenbetreuung

Weiterempfehlungsquote

7.0/10

Automate - An Awesome tool that is endlessly customizable. That may be it's biggest flaw.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 20.03.2018
Quelle der Bewertung: SoftwareAdvice

This is an amazing piece of software, but for it to be most effective you need someone that has time to administer it.

Vorteile

Labtech has a ton of great functionality right out of the box. Lots of custom alerting and monitoring sets. It will allow you to completely automate patches and updates from Microsoft. A great built-in remote support tool with screen connect. It has integrations with Connectwise, i.t.GLUE, BrightGague Reporting and more. The possibilities are endless with labtech if you know Powershell and some basic scripting.

Nachteile

It does take quite a while to get all the bells and whistles on Labtech up and running well. There is an amazing amount of automation you can do with it, but you really need someone that has time to build it. It can be almost a full-time job depending on your business. Much of the scripting and time-saving capabilities will be lost unless you have someone who knows how to write PowerShell commands.

Verteilung der Bewertung

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Weiterempfehlungsquote

9.0/10

The best tool I've used in desktop support.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 12.07.2018
Quelle der Bewertung: Capterra

With this software we are able to not only sort users by client, but also location. The network scans and ability to distribute software is killer. When working I am able to easily assist multiple people because of the features of this product.

I can remotely connect to a computer, run command line scripts, create custom scripts, and check general health. That's all in the console view. If you want to setup the alerts to prompt you for specific actions, it's all there.

Vorteile

The amount of features that you have at your fingertips to remotely assist users is phenomenal. I can't count how many times this software has made life so much easier.

Nachteile

When the app is slow to load, it's slow to load. It's the only downside I've had with this application.

Verteilung der Bewertung

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Kundenbetreuung

Weiterempfehlungsquote

10.0/10

ConnectWise Automate Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Preis-Leistungs-Verhältnis
Contact ConnectWise directly for a custom pricing quote

ConnectWise Automate Funktionen

  • Active Directory integration
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Mac and Linux Agents
  • Managed services accounting
  • Mobile Device Management (MDM)
  • Mobile access
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • PSA integration
  • Patch management
  • Remote control
  • Remote monitoring
  • Scripting engine
  • Software deployment
  • Solution center
  • Systems monitoring
  • Technician web control center
  • Virtualization monitoring & management

ConnectWise Automate Vorteile

Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!

ConnectWise Automate Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über ConnectWise Automate.

F. Welche Preispläne bietet ConnectWise Automate an?

ConnectWise Automate bietet folgende Kostenpläne an:

Kostenlose Testversion: Verfügbar

Contact ConnectWise directly for a custom pricing quote

F. Was sind die Hauptfunktionen von ConnectWise Automate?

ConnectWise Automate bietet die folgenden Funktionen:

  • Active Directory integration
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Mac and Linux Agents
  • Managed services accounting
  • Mobile Device Management (MDM)
  • Mobile access
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • PSA integration
  • Patch management
  • Remote control
  • Remote monitoring
  • Scripting engine
  • Software deployment
  • Solution center
  • Systems monitoring
  • Technician web control center
  • Virtualization monitoring & management

F. Wer sind die typischen Nutzer von ConnectWise Automate?

ConnectWise Automate hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von ConnectWise Automate unterstützt?

ConnectWise Automate unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet ConnectWise Automate an?

Wir haben keine Informationen über die Preispläne von ConnectWise Automate

F. Unterstützt ConnectWise Automate mobile Geräte?

ConnectWise Automate unterstützt die folgenden Geräte:

iPhone, iPad

F. Mit welchen anderen Applikationen integriert ConnectWise Automate?

ConnectWise Automate kann in folgende Anwendungen integriert werden:

AuthAnvil, Autotask, CloudBerry Backup, CloudMonix, ConnectWise Control, ConnectWise Control, ConnectWise Manage, ConnectWise Manage, Tigerpaw

F. Welche Varianten der Kundenbetreuung bietet ConnectWise Automate an?

ConnectWise Automate bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen