ConnectWise Automate Funktionen, Bewertungen & Alternativen

ConnectWise Automate

IT Automation for Today’s IT World

4.2/5 (62 Bewertungen)

ConnectWise Automate Übersicht

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.

Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Australien, Kanada, Europa, Deutschland, Vereinigtes Königreich, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

ConnectWise Automate Bewertungen

Gesamtbewertung
4.2/5
82% Positive Bewertungen
26
Ausgezeichnet
25
Sehr gut
10
Durchschnitt
0
Gering
1
Schlecht
Mit Google übersetzen

Automate - IT automation software for IT Service Providers

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 24.7.2018
Quelle der Bewertung: SoftwareAdvice

I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it.

Vorteile

We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.

Nachteile

It may not do quite as much as you want right out of the box, and it will take some work to set it up. You'll need someone on your team willing to invest the time and energy into making this software do everything you want.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10
Mit Google übersetzen

Great Software with a great learning curve

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 20.1.2017
Quelle der Bewertung: Capterra

I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents.

Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too.

However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good.

Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.

Vorteile

Screenconnect - A real asset to the platform.
Scripting
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management

Nachteile

Complex
Growing expense
Out of date knowledge base / manuals.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

6.0/10
Mit Google übersetzen

Connectwise Automate, formerly Labtech, works well for the most part.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 21.3.2018
Quelle der Bewertung: Capterra

Vorteile

Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

Nachteile

The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

7.0/10
Mit Google übersetzen

Fantastic system for remote management, scripting and much more

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 30.11.2018
Quelle der Bewertung: Capterra

Used Kaseya before switching and love the overall layout, features and in-depth information you can retrieve very easily. Wish I could set a few things with some customization, which might be possible by working with connectwise engineers but that would be above my paygrade.

Vorteile

Set up monitoring alerts, script automated processes, control end user and servers remotely with a couple clicks. Ad-hoc sessions allow admin access remotely, even if the user does not have rights. Fantastic experience overall and only have minor pieces I wish I could see

Nachteile

Wish there was some more customization is some of the views. Would like to see some more basic information on the main screens, as opposed to having to dive into the properties to find. Seems that it can get a bit slow and unresponsive with certain actions. Not sure if this is our server or the software though.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

The best tool I've used in desktop support.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 12.7.2018
Quelle der Bewertung: Capterra

With this software we are able to not only sort users by client, but also location. The network scans and ability to distribute software is killer. When working I am able to easily assist multiple people because of the features of this product.

I can remotely connect to a computer, run command line scripts, create custom scripts, and check general health. That's all in the console view. If you want to setup the alerts to prompt you for specific actions, it's all there.

Vorteile

The amount of features that you have at your fingertips to remotely assist users is phenomenal. I can't count how many times this software has made life so much easier.

Nachteile

When the app is slow to load, it's slow to load. It's the only downside I've had with this application.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10

ConnectWise Automate Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Preis-Leistungs-Verhältnis

Contact ConnectWise directly for a custom pricing quote

ConnectWise Automate Funktionen

  • API
  • Berichterstattung und Statistik
  • Drag-and-Drop-Oberfläche
  • Echtzeit-Berichterstattung
  • Echtzeit-Daten
  • Echtzeitüberwachung
  • Wirtschaftsprüfung
  • Zugriffskontrolle
  • Überwachung

  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anwendungsintegration
  • Automatische Benachrichtigungen
  • Daten-Import / -Export
  • Integration von Dritten
  • Prognosen
  • SSL-Sicherheit
  • Werkzeuge zur Zusammenarbeit
  • Workflow-Management
  • Überwachung der Benutzeraktivität

Zusätzliche Informationen für ConnectWise Automate

Schlüssel-Features von ConnectWise Automate

  • Active Directory integration
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Mac and Linux Agents
  • Managed services accounting
  • Mobile Device Management (MDM)
  • Mobile access
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • PSA integration
  • Patch management
  • Remote control
  • Remote monitoring
  • Scripting engine
  • Software deployment
  • Solution center
  • Systems monitoring
  • Technician web control center
  • Virtualization monitoring & management

Vorteile

Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!

ConnectWise Automate Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über ConnectWise Automate.

F. Welche Preispläne bietet ConnectWise Automate an?

ConnectWise Automate bietet folgende Kostenpläne an:

Kostenlose Testversion: Verfügbar

Contact ConnectWise directly for a custom pricing quote

F. Was sind die Hauptfunktionen von ConnectWise Automate?

ConnectWise Automate bietet die folgenden Funktionen:

  • Active Directory integration
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Mac and Linux Agents
  • Managed services accounting
  • Mobile Device Management (MDM)
  • Mobile access
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • PSA integration
  • Patch management
  • Remote control
  • Remote monitoring
  • Scripting engine
  • Software deployment
  • Solution center
  • Systems monitoring
  • Technician web control center
  • Virtualization monitoring & management

F. Wer sind die typischen Nutzer von ConnectWise Automate?

ConnectWise Automate hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von ConnectWise Automate unterstützt?

ConnectWise Automate unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet ConnectWise Automate an?

Wir haben keine Informationen über die Preispläne von ConnectWise Automate

F. Unterstützt ConnectWise Automate mobile Geräte?

ConnectWise Automate unterstützt die folgenden Geräte:

iPhone, iPad

F. Mit welchen anderen Applikationen integriert ConnectWise Automate?

ConnectWise Automate kann in folgende Anwendungen integriert werden:

AuthAnvil, Autotask, CloudBerry Backup, CloudMonix, ConnectWise Control, ConnectWise Control, ConnectWise Manage, ConnectWise Manage, IT Glue, Tigerpaw

F. Welche Varianten der Kundenbetreuung bietet ConnectWise Automate an?

ConnectWise Automate bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen