
ConnectWise Automate
Über ConnectWise Automate
Steigere die Effektivität deines IT-Teams und vereinfache jeden Aspekt deiner Geschäftstätigkeit mit der flexiblen Fernüberwachung und -verwaltung von ConnectWise Automate. Verbessere die Sichtbarkeit, eliminiere Lieferblockaden und erhöhe deinen Service, ohne Kosten zu erhöhen. Nutze dazu eine Lösung, mit der du Erkennung, Verwaltung, Patching, Überwachung und Automatisierung beherrschst. Beseitige Schwachpunkte in deinen unterstützten Umgebungen, automatisiere alle IT-Supportaufgaben und unterstütze weitere Endpunkte, ohne dass es dir Kopfschmerzen bereitet und ohne zusätzliches Personal einbinden zu müssen.
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Nutzerbewertungen
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- Branche: Metallabbau
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
An IT professional's trusty sidekick!!
Bewertet am 20.9.2018
I use this software on a daily basis extensively. Even with the cons, I would not use any other...
I use this software on a daily basis extensively. Even with the cons, I would not use any other software!
Vorteile
This software is robust. Management of assets within this software seems endless. Company locations can be organized as groups ("locations") and further broken down into subgroups. Hardware and software on each machine the agent is installed can be closely monitored. Alerts can be configured for just about anything, then delivered in a preferred method of logs or emails. Can also be integrated with Chocolatey to provide IT professionals with the ease of installing and updating software remotely. It can also be configured to handle Windows updates!
Nachteile
Slow to load. I recommend loading this software at the beginning of the day, because you never know when you have to immediately ScreenConnect to a machine and resolve an issue. There is also a huge learning curve. My company contracted someone to come out and train us and help us configure it.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Great Software with a great learning curve
Bewertet am 20.1.2017
I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect"...
I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents.
Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too.
However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good.
Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.
Vorteile
Screenconnect - A real asset to the platform.
Scripting
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management
Nachteile
Complex
Growing expense
Out of date knowledge base / manuals.
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
I utilize this software daily to perform my job duties, managing all aspects of over 6,000...
Bewertet am 29.5.2018
Vorteile
Clients and Locations are organized in an easy-to-view tree, which allows easy access to a customer's inventory.
Several dataviews are available from a Client or Location to quickly gather information of an environment. For example, a list of 'scheduled tasks' configured on every system can be gathered from all systems to determine why a particular event occurs every Saturday at 4am.
Remote Control of a system can be envoked with standard tools such as VNC or RDP, as well as ConnectWise Control (formerly Screen Connect).
Reports of client environments are just a click away, whether a question regarding system health is of issue, or if all systems have the latest patches and Anti-Virus updated.
Nachteile
Software runs on a MySQL backend, but only on Windows. Keeping MySQL tuned properly for environment size can be chore, whereas DB Engines such as MSSQL are a bit more automated and forgiving. As you bring more agents into the system, it's a good idea to run performance metrics on the MySQL server to see if any adjustments are necessary to maintain best performance of the system.
Telephone Support for the MySQL backend tends to yield different answers from each representative you talk to, and in my experience it was best to use general MySQL tuning documents that are available from Oracle.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
ConnectWise Automate, a great software
Bewertet am 14.1.2019
Labtech, as it was previously known, is currently operating in our offices and infrastructures,...
Labtech, as it was previously known, is currently operating in our offices and infrastructures, operating correctly and providing an optimal service, over time we have applied favorable configurations such as the reproduction of events associated with ConnectWise Manage.
Its monitoring offers us remarkable performance by tracking any device that is in the network, from the installed applications to the events presented by an error in the system. Its powerful command system manages to facilitate the deployment of any patch you wish to perform.
Vorteile
It has a large interface composed of various options that enhance its use, it works well enough to carry a monitoring on your devices, you will have detailed information of each action that this takes, you can even display any action by means of commands.
Nachteile
CW Automate is a fairly complete software, but with a support team that leaves a lot to be desired for certain problems, the resolution of problems is not very complete.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
The BEST tool for an IT Army of One
Bewertet am 26.4.2019
Its a love/hate relationship, but mostly love. I fought to have this at my company and I can not do...
Its a love/hate relationship, but mostly love. I fought to have this at my company and I can not do my job without it.
Vorteile
You can access it anywhere. If I am on vacation in Mexico and the office back in the states needs support, I just open up chrome and go to my custom made website that CW gave me and I am in. I can see everything about a persons computer by just scrolling side to side or double clicking. Their customer service is also 24/7 AND they assign you technicians to help with implementation along with connectwise university to ensure you are ready to use their product to the fullest extent!
Nachteile
Its sort of difficult to learn. They have the university that helps with that, but some of their classes are outdated and some just sprint through the lesson in the hopes that you might have caught a thing or two that they just taught you. Also, their scripting language is their own(proprietary) and you have to learn it. So if you already know Java, C++, Python, etc, it doesn't matter.
ConnectWise Automate Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über ConnectWise Automate.F. Welche Preispläne bietet ConnectWise Automate an?
ConnectWise Automate bietet folgende Kostenpläne an:
- Ab:
- Preismodell: Kostenlose Version, Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von ConnectWise Automate?
ConnectWise Automate hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von ConnectWise Automate unterstützt?
ConnectWise Automate unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt ConnectWise Automate mobile Geräte?
ConnectWise Automate unterstützt die folgenden Geräte:
F. Mit welchen anderen Applikationen integriert ConnectWise Automate?
ConnectWise Automate kann in folgende Anwendungen integriert werden:
Acronis Cyber Backup, Auvik, ConnectWise Control, ConnectWise PSA, Webroot Business Endpoint Protection
F. Welche Varianten der Kundenbetreuung bietet ConnectWise Automate an?
ConnectWise Automate bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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