Über Spiceworks

Behalte den Überblick über alles, was in Deinem Netzwerk geschieht - vom nicht genehmigten Installieren einer Software bis hin zu einer beinahe leeren Druckertinte! Dank Spiceworks kannst Du alle wichtigen Ereignisse in Deinem Netzwerk überwachen und entsprechende Benachrichtigungen erhalten!

Preisoptionen ab:

N/A

  • Gratis Testen
  • Einmalige Lizenz
  • Kostenlose Version

Geräte

Unternehmensgröße

K M G

Märkte

Australien, Kanada, China, Deutschland, Vereinigtes Königreich und 3 weitere , Indien, Japan, Vereinigte Staaten

Unterstützte Sprachen

Deutsch, Englisch

Preisoptionen ab:

N/A

  • Gratis Testen
  • Einmalige Lizenz
  • Kostenlose Version

Bilder

2 weitere anzeigen
Videos zu Spiceworks
Spiceworks Screenshot:

Funktionen

Gesamtzahl der Funktionen von Spiceworks: 54

  • Aktivitätsüberwachung
  • Aufgabenmanagement
  • Aufgabenmanagement
  • Automatisiertes Routing
  • Bandbreiten-Überwachung
  • Baseline-Manager
  • Berichterstattung / Analyse
  • Beschaffungsmanagement
  • Compliance Management
  • Connectivity-Management
  • Dashboard
  • Diagnosewerkzeuge
  • E-Mail-Management
  • Echtzeit-Chat
  • Einkauf & Empfang
  • Einzelne Transaktionen verfolgen
  • IT-Asset-Management
  • Instandhaltungsmanagement
  • Internet-Benutzungsüberwachung
  • Inventarverwaltung
  • Kapazitätsmanagement
  • Konfigurationsmanagement
  • Korrektur-Management
  • Kundenspezifisches Branding
  • Leistungsanalyse
  • Lizenzmanagement
  • Management von Dienstgütevereinbarungen (SLA)
  • Mobiler Zugriff
  • Netzwerk-Ressourcenmanagement
  • Netzwerkanalyse
  • Netzwerküberwachung
  • Problem-Management
  • Problemplanung
  • Projektmanagement
  • Remote-Zugriff/-Kontrolle
  • Ressourcenmanagement
  • Self-Service Portal
  • Server-Überwachung
  • Störfallmanagement
  • Ticket-Management
  • Uptime-Berichterstattung
  • Ursachenanalyse
  • Verfolgen von Vermögensanlagen
  • Verfügbarkeit-Management
  • Veränderungsmanagement
  • Warnungen / Eskalation
  • Wartungsplanung
  • Web-Traffic-Berichterstattung
  • Wissensbasis-Management
  • Wissensmanagement
  • Workflow-Konfiguration
  • Zugriffskontrollen/Berechtigungen
  • Überprüfung von Vorfällen
  • Überwachung

Alternativen

Pulseway

4,7
Nr. 1 Alternative zu Spiceworks
Pulseway wurde direkt für MSPs und interne IT-Teams entwickelt und bietet ein leistungsstarkes Überwachungs- und...

Atera

4,5
Nr. 2 Alternative zu Spiceworks
All-in-One SaaS für MSPs und IT-Unternehmen, die RMM, PSA und Remote Control vereint. Die Atera Preisgestaltung ist...

Kaseya VSA

4
Nr. 3 Alternative zu Spiceworks
Kaseya VSA ist deine umfassende Lösung für die Bereitstellung von IT-Services, egal ob du eine interne IT-Abteilung...

Naverisk

4,7
Nr. 4 Alternative zu Spiceworks
Naverisk ist ein Fernüberwachungs- und Verwaltungslösung für Managed Service Provider mit eingebautem...

Nutzerbewertungen

Gesamtbewertung

4,4 /5
(488)
Preis-Leistungs-Verhältnis
4,6/5
Funktionen
4,2/5
Bedienkomfort
4,3/5
Kundenbetreuung
4,2/5

Hast du Spiceworks bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Eine Bewertung schreiben
5 von 488 Bewertungen angezeigt
Jesica B.
Gesamtbewertung
  • Branche: Versicherung
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Spiceworks will answer all your questions

Bewertet am 7.3.2019

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing...

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Vorteile

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Nachteile

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

John K.
Gesamtbewertung
  • Branche: Computer-Vernetzung
  • Untern. Größe: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

SpiceWorks Cloud IT helpdesk for free!

Bewertet am 21.10.2019

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so...

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Vorteile

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Nachteile

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Carissa N.
Gesamtbewertung
  • Branche: Gastgewerbe
  • Untern. Größe: 51-200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Spiceworks is where it's at!

Bewertet am 7.4.2021

Vorteile

Great software! I worked for a real estate agency and we had over 300 agents and 60 employees and we utilized this program on a daily basis! Worked alongside the IT department and if anyone had issues related to IT or Marketing, they submitted a ticket to the system. We then divvied it out to the appropriate employee who can assist them. I love how easy it is to keep track of who has what ticket.

Nachteile

The sort function was very hard to utilize on the back end. Especially when looking through tickets by the user.

Josh B.
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Awesome IT Help Desk software, horrible inventory system.

Bewertet am 10.11.2017

Vorteile

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Nachteile

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Susan I.
Gesamtbewertung
  • Branche: Rechtsberatung
  • Untern. Größe: 51-200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Bets product I never paid for

Bewertet am 11.2.2021

Great version we are using. Free. Since inception. They have Spicework communities too that can...

Great version we are using. Free. Since inception. They have Spicework communities too that can assist with subject you may get stuck on. Great great tool

Vorteile

I have been using this product for a good 14 years. Our use has been waning as we have integrated a ticket system into our Case management system. However this is has been a beast of a program. Reliable and easy for the end user to submit a ticket and easy for the tech team to review and resolve.

Nachteile

There really isn't too much I didn't like about this software. Maybe the worst flaw is that there is not much follow up from the program side--(although if there is I haven't found it)).

5 von 488 Bewertungen angezeigt Alle Bewertungen

Spiceworks Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Spiceworks.

Spiceworks bietet folgende Kostenpläne an:

  • Preismodell: Einmalige Lizenz, Kostenlos
  • Gratis Testen: Verfügbar

Wir haben keine Informationen über die Funktionen von Spiceworks

Spiceworks hat die folgenden typischen Kunden:

Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

Spiceworks unterstützt die folgenden Sprachen:

Deutsch, Englisch

Spiceworks unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Wir haben keine Informationen darüber, welche Integrationen Spiceworks hat

Spiceworks bietet folgende Optionen für Kundensupport:

FAQ/Forum, Wissensdatenbank, Chat

Ähnliche Kategorien

Sieh alle für Spiceworks gefundenen Softwarekategorien an.