Spiceworks

Spiceworks

Software zum Überwachen des Servers

4.4/5 (466 Bewertungen)

Spiceworks Übersicht

Was ist Spiceworks?

Behalte den Überblick über alles, was in Deinem Netzwerk geschieht - vom nicht genehmigten Installieren einer Software bis hin zu einer beinahe leeren Druckertinte! Dank Spiceworks kannst Du alle wichtigen Ereignisse in Deinem Netzwerk überwachen und entsprechende Benachrichtigungen erhalten!

Spiceworks Übersicht

Preis

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Kostenlos
Preis-Leistungs-Verhältnis

Spiceworks Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Kanada, China, Europa und 5 weitere , Deutschland, Indien, Japan, Lateinamerika, Mittlerer Osten und Afrika
Unterstützte Sprachen
Englisch, Deutsch

Screenshots

Spiceworks Screenshot:
Spiceworks Screenshot:

Spiceworks Bewertungen

Spiceworks Bewertungen

Gesamtbewertung
4.4
/
5 466 Nutzerbewertungen
Ausgezeichnet
241

Sehr gut
179

Durchschnitt
34

Gering
11

Schlecht
1

Preis-Leistungs-Verhältnis
4.6
Funktionen
4.2
Bedienkomfort
4.3
Kundenbetreuung
4.2
90% haben diese Anwendung empfohlen
John K.

SpiceWorks Cloud IT helpdesk for free!

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.


Mit Google übersetzen
Verifizierter Rezensent

SpiceWorks does the job, for free-ninety-nine.

Prior to SpiceWorks we relied on emails from users with issues, and each IT person might manage those emails in their own way - flagging for followup, marking as unread, subfolders of their inbox, reminders, etc. Issues often were forgotten before being resolved as they moved further down in the IT inbox. We would often work on issues that another IT person already knew the answer to, thus wasting time. Spiceworks has made it so much easier to keep track of issues and their resolutions. IT supervisors can see at a glance if any of their people are struggling, and how quickly issues are resolved. Each ticket is categorized (Phone System, PC Hardware, Network, etc.) so its easy to see if things are getting better or worse. You can reply to a ticket with a suggested solution, categorize it, and close it, all using the "Tickets Anywhere" keywords.


Mit Google übersetzen
Jesica B.

Spiceworks will answer all your questions

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.


Mit Google übersetzen
Amber T.

Very User-Friendly

It's been great. Since we've started using this (about a year ago) it has definitely improved our productivity, communication, and efficiency as an entire IT dept.


Mit Google übersetzen
Victor A.

Spiceworks a great Help Desk suite with AiO preset that'll transform IT units into Rockstars!

I would recommend Spiceworks since can give you details that some other apps might be skipping out just like agent-less scanning that provides complete system details, including things like license keys for Microsoft software and toner levels on printers, the ability to manage Active Directory users and policies.
For sure the Purchasing tracking system will give you a hand to develop the IT Budget and track down your top ten assets requirements.


Mit Google übersetzen
John K.
Branche: Computer-Vernetzung
Untern. Größe: Selbstständig
Mit Google übersetzen

SpiceWorks Cloud IT helpdesk for free!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 21.10.2019
Quelle der Bewertung: Capterra

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Vorteile

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Nachteile

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Verifizierter Rezensent
Branche: Groߟhandel
Untern. Größe: 201-500 Mitarbeiter
Mit Google übersetzen

SpiceWorks does the job, for free-ninety-nine.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 17.10.2019
Quelle der Bewertung: Capterra

Prior to SpiceWorks we relied on emails from users with issues, and each IT person might manage those emails in their own way - flagging for followup, marking as unread, subfolders of their inbox, reminders, etc. Issues often were forgotten before being resolved as they moved further down in the IT inbox. We would often work on issues that another IT person already knew the answer to, thus wasting time. Spiceworks has made it so much easier to keep track of issues and their resolutions. IT supervisors can see at a glance if any of their people are struggling, and how quickly issues are resolved. Each ticket is categorized (Phone System, PC Hardware, Network, etc.) so its easy to see if things are getting better or worse. You can reply to a ticket with a suggested solution, categorize it, and close it, all using the "Tickets Anywhere" keywords.

Vorteile

It allows us to prioritize tickets, identify recurring problems, and prevent requests from "falling through the cracks". It provides our employees a single email address for getting help without them having to know who in IT does what. It is fairly configurable to meet different needs - we use it for warehouse and logistics issues as well as IT Help Desk. Tickets can be assigned, categorized, closed, etc. using "Tickets Anywhere" keywords when replying to the email so you don't even have to open the site to work tickets.

Nachteile

Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost. Due to this we sometimes have to ask the user to forward the email directly to us in order to see the original. There is a delay of between 1 and 5 minutes after an email is sent to Spiceworks before the Spiceworks email is received by team members, so we occasionally have more than one person starting to work on a ticket at the same time - especially if the ticket can be resolved simply by replying to the email.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Jesica B.
Branche: Versicherung
Untern. Größe: 2-10 Mitarbeiter
Mit Google übersetzen

Spiceworks will answer all your questions

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 7.3.2019
Quelle der Bewertung: Capterra

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Vorteile

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Nachteile

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Amber T.
Branche: Verbraucherdienste
Untern. Größe: 501-1.000 Mitarbeiter
Mit Google übersetzen

Very User-Friendly

Täglich für 6-12 Monate genutzt
Bewertet am 30.8.2018
Quelle der Bewertung: Capterra

It's been great. Since we've started using this (about a year ago) it has definitely improved our productivity, communication, and efficiency as an entire IT dept.

Vorteile

Oh, where to start! I love that anyone in our company can email a specific address that we have set up to forward from Spiceworks and it will automatically forward it to everyone on the IT team so we don't have to continue checking the actual software every 5 minutes. Also, when someone responds, it goes directly to the ticket assignee's email and we can respond from either the platform or our emails. It's also nice that it sends reminders of open tickets or things that have been untouched for a while. I like the dashboard to see the frequency of opened/closed tickets, as well as see which issues are the most prominent. The actual tickets have areas to specify the category of the issue as well as a 3rd party ticket# so it's easy to find. There is also a knowledge base that we can refer to people who have had similar problems as others in the past. And everything is in the cloud so we don't have to host anything to ensure that it's saved :) They just added a remote session option too which could come in super handy when troubleshooting an issue. Oh, and I like that it has internal as well as public notes and it saves a history of everything so can go back and revisit a closed ticket that was taken care of months ago.

Nachteile

The attachments are a little finicky. As in, it doesn't allow "inline" attachments (for when I want to show a screenshot in the middle of my explanation). And if I want to download a screenshot from a ticket, I have to right-click it and save (not a big deal) rather than just click on the print icon that's usually present in other attachment previews on different sites (like Gmail, per say). But honestly, I haven't really dealt with many other IT ticket help desk platforms so I don't really have anything to compare it to. The only other things I don't like are things that are user-error based. Like how if we don't update the category or the ticket type in the actual ticket, the proper stats won't show in the dashboard.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote: 10.0/10

Victor A.
Branche: Bau
Untern. Größe: 51-200 Mitarbeiter
Mit Google übersetzen

Spiceworks a great Help Desk suite with AiO preset that'll transform IT units into Rockstars!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 6.6.2018
Quelle der Bewertung: SoftwareAdvice

I would recommend Spiceworks since can give you details that some other apps might be skipping out just like agent-less scanning that provides complete system details, including things like license keys for Microsoft software and toner levels on printers, the ability to manage Active Directory users and policies.
For sure the Purchasing tracking system will give you a hand to develop the IT Budget and track down your top ten assets requirements.

Vorteile

The ticketing system works great you can set categories and customize the SLA's at your convenience and with the reporting tool you can build your own Ticket time tracking charts and accomplishment report of tickets assigned and complete that works great for newly IT departments that want to leverage their support standards. It includes a user portal so people can keep track of their tickets but also allows tickets creation/update via email which makes things so simple for the end user you can customize this portal with the company logo and preset the auto response message using HTML code.
We have been using the inventory feature which is really robust gives plenty details about the IT assets and their warranties. You can set networks scans and Spiceworks will give you very detailed information about everything on your network.

Nachteile

Spiceworks software network management needs a lot of the time it is discovering items that you have no interest in managing remotely and yet it keeps finding stuff and bringing it to your attention. The ability to manually add inventory items gets overlapped for the constant network scanning.
Spiceworks could open up their code a bit more. Since some specific needs that wouldn't be difficult to integrate/allow but that aren't done with the OpenSource collaboration to add more features and solve the lack of some specific UX desirable features.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
8.6/10
Basierend auf 466 Benutzerbewertungen
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Spiceworks Preis

Spiceworks Preis

Beginnt ab
N/A
Gratis Testen
Kostenlos
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4.6/5
Basierend auf 466 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
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Spiceworks Funktionen

Spiceworks Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anwendungsintegration
Automatische Benachrichtigungen
Berichterstattung und Statistik
Daten-Import / -Export
Datenvisualisierung
Drag-and-Drop-Oberfläche
Echtzeit-Berichterstattung
Echtzeit-Daten
Echtzeitüberwachung
Integration von Dritten
SSL-Sicherheit
Warnungen / Eskalation
Werkzeuge zur Zusammenarbeit
Wirtschaftsprüfung
Workflow-Management
Zugriffskontrolle
Überwachung
Funktionen
4.2/5
Basierend auf 466 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
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Kategorien

Videos und Anleitungen

Videos und Anleitungen

Zusätzliche Informationen für Spiceworks

Zusätzliche Informationen für Spiceworks

Schlüssel-Features von Spiceworks

  • Erstellen von benutzerdefinierten Bildschirmen
  • Rückverfolgt Speicherplatz, Software Installierung, Anti-Virus-Abonnements
  • Warnungen für Windows-Ereignisse erstellen und anzeigen
  • Windows-Leistungsüberwachung in Echtzeit
  • Zugang zur Bandbreitenüberwachung
  • Überwachen der Funktionsfähigkeit des MS Exchange-Server
  • Überwachen des S.M.A.R.T.-Status von Windows-Festplatten
  • Überwachen und Verwalten von E-Mails

Spiceworks Häufig gestellte Fragen

Spiceworks Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Spiceworks.

F. Welche Preispläne bietet Spiceworks an?

Spiceworks bietet folgende Kostenpläne an:

Preismodell: Kostenlos

Gratis Testen: Nicht verfügbar

F. Was sind die Hauptfunktionen von Spiceworks?

Spiceworks bietet die folgenden Funktionen:

  • Zugang zur Bandbreitenüberwachung
  • Warnungen für Windows-Ereignisse erstellen und anzeigen
  • Erstellen von benutzerdefinierten Bildschirmen
  • Überwachen und Verwalten von E-Mails
  • Überwachen des S.M.A.R.T.-Status von Windows-Festplatten
  • Überwachen der Funktionsfähigkeit des MS Exchange-Server
  • Windows-Leistungsüberwachung in Echtzeit
  • Rückverfolgt Speicherplatz, Software Installierung, Anti-Virus-Abonnements

F. Wer sind die typischen Nutzer von Spiceworks?

Spiceworks hat die folgenden typischen Kunden:

Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Spiceworks unterstützt?

Spiceworks unterstützt die folgenden Sprachen:

Englisch, Deutsch

F. Welche Preispläne bietet Spiceworks an?

Spiceworks hat folgende Preismodelle:

Kostenlos

F. Unterstützt Spiceworks mobile Geräte?

Spiceworks unterstützt die folgenden Geräte:

Android

F. Mit welchen anderen Applikationen integriert Spiceworks?

Spiceworks kann in folgende Anwendungen integriert werden:

AlertOps, Cherwell Service Management, ManageEngine ADSelfService Plus, ManageEngine Desktop Central, Splashtop Business Access, ZipBooks, Zoho Assist

F. Welche Varianten der Kundenbetreuung bietet Spiceworks an?

Spiceworks bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank