Spiceworks Cloud Help Desk

Spiceworks Cloud Help Desk

4,4 (560)
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Software zum Überwachen des Servers

Über Spiceworks Cloud Help Desk

Behalte den Überblick über alles, was in Deinem Netzwerk geschieht - vom nicht genehmigten Installieren einer Software bis hin zu einer beinahe leeren Druckertinte. Dank Spiceworks kannst Du alle wichtigen Ereignisse in Deinem Netzwerk überwachen und entsprechende Benachrichtigungen erhalten.


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Spiceworks Cloud Help Desk

4,4 (560)
VS.
Häufig bewertet

Startpreis

Keine Preise gefunden
15,00 $
Monat

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

56
116

Integrationen

Keine Integrationen gefunden
85

Bedienkomfort

4,3 (560)
4,5 (3.283)

Preis-Leistungs-Verhältnis

4,6 (560)
4,4 (3.283)

Kundenservice

4,2 (560)
4,5 (3.283)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Nutzerbewertungen

Gesamtbewertung

4,4 /5
(560)
Preis-Leistungs-Verhältnis
4,6/5
Funktionen
4,2/5
Bedienkomfort
4,3/5
Kundenbetreuung
4,2/5

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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 560 Bewertungen
Sergey
Sergey
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great HelpDesk / Inventory solution

Bewertet am 4.7.2018

Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit...

Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit purposes.

Vorteile

I used a free version of Spiceworks for several years. Installation of the application only takes few minutes. In just a few clicks you have a full robust system for ticketing and inventory. Another great perk is Spiceworks community, merely priceless resource where all the IT folks share their knowledge and can help you with random IT dramas. Great way to keep an eye on the hardware inventory. Getting it configured and working properly can be a challenge, but the results are well worth it. Not to mention great helpdesk ticketing functionality, that allows to put an order on how your service requests are processed on a daily basis.

Nachteile

I've only used a free version of the application. As I mentioned, one of the key reasons why I got it was for inventory purposes. Getting it work was a challenge. A lot of tweaking had to be done on the network to be able to query all of my PC and Mac workstations and servers. Nevertheless, the result was well worth it. Additionally, while the inventory is running, the system would be somewhat slow, but still managable. Great product! I highly recommend it to all IT admins out there.

Sergio
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: Selbstständig
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Great solution if you don't need advanced features, but still need to track issues

Bewertet am 28.5.2021

I implemented and used it in some companies of different sizes, where requests were managed by a...

I implemented and used it in some companies of different sizes, where requests were managed by a couple of technicians, and it worked fine, solving the issue of tracking requests and defining task lists and priorities.

Vorteile

If you chose the cloud way, there's nothing you need to install: just register and you're u and running.
The ticketing solution is simple and quite basic, but definitely easy to use and simple to manage: forget advanced automation, multiple queues and automated workflows, but you can define some rules and automatically assign or categorize your requests quite easily and effectively.
You also don't need to add users, just technicians: they're added as soon as they submit a request, and that simplifies user management.
It integrates with other Spiceworks tools such as Inventory, and that's quite useful.

Nachteile

There's almost no automation (really basic), and you cannot manage different queues to route tickets to.

In Betracht gezogene Alternativen

ManageEngine ServiceDesk Plus

Gründe für den Wechsel zu Spiceworks Cloud Help Desk

Essentially simplicity and price: it's a good solution in case you don't need the advanced feature of a proper incident/problem/change management tool, or you don't want to face a steep learning curve.
Michael
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Spiceworks IT Help Desk - So Good, Missing So Little

Bewertet am 11.9.2018

The IT Help Desk really was good, and too this day I wish we were still using it.

Unfortunately,...

The IT Help Desk really was good, and too this day I wish we were still using it.

Unfortunately, the lack of administrator reports with the little fluff, buried the project. We are now using another solution that follows a work order logic, and we've lost all our good internal processes. We miss you spiceworks.

Vorteile

We used Spiceworks for over a year. We lived and breathed in the Help Desk environment. It was great. We had memes on the office, making sure everyone put in our tickets, and tracked everything we possibly could. When techs were in the field, a quick app click, and recording our voices to tickets. It was just awesome.

Nachteile

Then administration wanted to try getting logs / reports from the system. Spiceworks was excellent for IT, but junk for a non-IT administrator wanting oversight. The reports were too techy, too details, no summary. EG: Bar Graphs, Pie Charts, and fluff. Spiceworks was all business, which was the problem, I needed to show a little fluff.

The advertisements also made it a little, meh, for when other users were posting tickets. Lets face it, they weren't the kind who were looking for datacenter solutions (typical ads we saw).

Riyasudeen
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Spiceworks Review

Bewertet am 2.11.2021

Very satisfied software for IT inventory management and keep record of overall computer information...

Very satisfied software for IT inventory management and keep record of overall computer information which will be very useful to get reports for the auditing.

Vorteile

Inventory management is the one of the best feature in this software. Can able to scan the devices in the network and keep track of all the information of each and every devices.

Nachteile

Less customization option available for this software, so in some places have to follow the common standards instead of customized functions depends on the user needs

In Betracht gezogene Alternativen

ManageEngine Endpoint Central

Gründe für den Wechsel zu Spiceworks Cloud Help Desk

Free of cost software if installed locally and have to pay only when choosing the cloud storage
Nathan
Gesamtbewertung
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

Best bang for Buck IT Ticket System for infrastructure support

Bewertet am 10.7.2023

Spiceworks filled the void where we relied on email for managing internal IT support cases, it's...

Spiceworks filled the void where we relied on email for managing internal IT support cases, it's was a significant improvement for issue tracking and managing workloads. It's completely free you just need the hardware to host / run their solution. For anyone who is using email or teams channels to manage internal support cases just stop and switch to spiceworks. The issues with spiceworks is it's very limited on functionality, there's no round [sensitive content hidden] assignments, holidays rotas and multiple dashboards for split teams. It's a very basic ticket system ideal for small teams but don't let that put you off as it's trivial to install & configure and best of all it's completely free.

Vorteile

It's very easy to install & configure, their documentation on initial setup is straight forward and overall it's easy to use. It's a very basic ticket solution however it's completely free, if you're without a ticket system and just need something to get you away from emails then you'd be daft not to try it.

Nachteile

The lack of advanced functionality you find in paid rival solutions, round [sensitive content hidden], holiday rota, multiple teams and advanced reporting / dashboards are none existent.

5 von 560 Bewertungen angezeigt Alle Bewertungen

Spiceworks Cloud Help Desk Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Spiceworks Cloud Help Desk.

Spiceworks Cloud Help Desk bietet folgende Kostenpläne an:

  • Preismodell: Kostenlose Version
  • Gratis Testen: Verfügbar

Spiceworks Cloud Help Desk hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

Spiceworks Cloud Help Desk unterstützt die folgenden Sprachen:

Deutsch, Englisch

Spiceworks Cloud Help Desk unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Wir haben keine Informationen darüber, welche Integrationen Spiceworks Cloud Help Desk hat

Spiceworks Cloud Help Desk bietet folgende Optionen für Kundensupport:

FAQ/Forum, Wissensdatenbank, Chat

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