Über Spiceworks
Behalte den Überblick über alles, was in Deinem Netzwerk geschieht - vom nicht genehmigten Installieren einer Software bis hin zu einer beinahe leeren Druckertinte. Dank Spiceworks kannst Du alle wichtigen Ereignisse in Deinem Netzwerk überwachen und entsprechende Benachrichtigungen erhalten.
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Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Branche: Gastgewerbe
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great HelpDesk / Inventory solution
Bewertet am 4.7.2018
Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit...
Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit purposes.
Vorteile
I used a free version of Spiceworks for several years. Installation of the application only takes few minutes. In just a few clicks you have a full robust system for ticketing and inventory. Another great perk is Spiceworks community, merely priceless resource where all the IT folks share their knowledge and can help you with random IT dramas. Great way to keep an eye on the hardware inventory. Getting it configured and working properly can be a challenge, but the results are well worth it. Not to mention great helpdesk ticketing functionality, that allows to put an order on how your service requests are processed on a daily basis.
Nachteile
I've only used a free version of the application. As I mentioned, one of the key reasons why I got it was for inventory purposes. Getting it work was a challenge. A lot of tweaking had to be done on the network to be able to query all of my PC and Mac workstations and servers. Nevertheless, the result was well worth it. Additionally, while the inventory is running, the system would be somewhat slow, but still managable. Great product! I highly recommend it to all IT admins out there.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: Selbstständig
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Great solution if you don't need advanced features, but still need to track issues
Bewertet am 28.5.2021
I implemented and used it in some companies of different sizes, where requests were managed by a...
I implemented and used it in some companies of different sizes, where requests were managed by a couple of technicians, and it worked fine, solving the issue of tracking requests and defining task lists and priorities.
Vorteile
If you chose the cloud way, there's nothing you need to install: just register and you're u and running.
The ticketing solution is simple and quite basic, but definitely easy to use and simple to manage: forget advanced automation, multiple queues and automated workflows, but you can define some rules and automatically assign or categorize your requests quite easily and effectively.
You also don't need to add users, just technicians: they're added as soon as they submit a request, and that simplifies user management.
It integrates with other Spiceworks tools such as Inventory, and that's quite useful.
Nachteile
There's almost no automation (really basic), and you cannot manage different queues to route tickets to.
In Betracht gezogene Alternativen
ManageEngine ServiceDesk PlusGründe für den Wechsel zu Spiceworks
Essentially simplicity and price: it's a good solution in case you don't need the advanced feature of a proper incident/problem/change management tool, or you don't want to face a steep learning curve.- Branche: Bildungsmanagement
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Spiceworks IT Help Desk - So Good, Missing So Little
Bewertet am 11.9.2018
The IT Help Desk really was good, and too this day I wish we were still using it.
Unfortunately,...
The IT Help Desk really was good, and too this day I wish we were still using it.
Unfortunately, the lack of administrator reports with the little fluff, buried the project. We are now using another solution that follows a work order logic, and we've lost all our good internal processes. We miss you spiceworks.
Vorteile
We used Spiceworks for over a year. We lived and breathed in the Help Desk environment. It was great. We had memes on the office, making sure everyone put in our tickets, and tracked everything we possibly could. When techs were in the field, a quick app click, and recording our voices to tickets. It was just awesome.
Nachteile
Then administration wanted to try getting logs / reports from the system. Spiceworks was excellent for IT, but junk for a non-IT administrator wanting oversight. The reports were too techy, too details, no summary. EG: Bar Graphs, Pie Charts, and fluff. Spiceworks was all business, which was the problem, I needed to show a little fluff.
The advertisements also made it a little, meh, for when other users were posting tickets. Lets face it, they weren't the kind who were looking for datacenter solutions (typical ads we saw).
- Branche: Hochschulbildung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Excellent starting place for Ticketing System and for Full Implementations
Bewertet am 13.6.2023
An excellent helpdesk ticketing system that if you don't have one in place should be your first...
An excellent helpdesk ticketing system that if you don't have one in place should be your first stop for getting started.
Vorteile
It offers a free service which is very usable, and an excellent place for any business to start if they current do not have a helpdesk ticket/reporting system. Centrally mange all the helpdesk jobs rather than relying on emails, which can be missed. Can be upgraded with a subscription to get even more features and remove advertisements.
Nachteile
Only initial downside people might not like is the advertising that is built into the free version, but it is totally understandable for Spiceworks to have this, and it is not intrusive. Some of the features you might want could be only available under a subscription but all worthy ticketing systems are not free. Setup could seem daunting for a novice user but there is plenty of support and guides.
In Betracht gezogene Alternativen
Freshservice- Branche: Einzelhandel
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Spiceworks Review
Bewertet am 2.11.2021
Very satisfied software for IT inventory management and keep record of overall computer information...
Very satisfied software for IT inventory management and keep record of overall computer information which will be very useful to get reports for the auditing.
Vorteile
Inventory management is the one of the best feature in this software. Can able to scan the devices in the network and keep track of all the information of each and every devices.
Nachteile
Less customization option available for this software, so in some places have to follow the common standards instead of customized functions depends on the user needs
In Betracht gezogene Alternativen
ManageEngine Endpoint CentralGründe für den Wechsel zu Spiceworks
Free of cost software if installed locally and have to pay only when choosing the cloud storageSpiceworks Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Spiceworks.F. Welche Preispläne bietet Spiceworks an?
Spiceworks bietet folgende Kostenpläne an:
- Preismodell: Kostenlose Version
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Spiceworks?
Spiceworks hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Spiceworks unterstützt?
Spiceworks unterstützt die folgenden Sprachen:
Deutsch, Englisch
F. Unterstützt Spiceworks mobile Geräte?
Spiceworks unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Spiceworks?
Wir haben keine Informationen darüber, welche Integrationen Spiceworks hat
F. Welche Varianten der Kundenbetreuung bietet Spiceworks an?
Spiceworks bietet folgende Optionen für Kundensupport:
FAQ/Forum, Wissensdatenbank, Chat
Ähnliche Kategorien
Sieh alle für Spiceworks gefundenen Softwarekategorien an.
- Website-Monitoring Tools
- IT Asset Management Software
- Server Management Software
- IT-, Server- und Netzwerk Tools
- APM Software (Application Performance Management)
- Help-Desk-Software
- Issue Tracking Software
- IT-Management-Software
- IT-Service-Software
- Netzwerkanalyse Tool
- Service Desk Software
- Netzwerksicherheit Software
