mHelpDesk

mHelpDesk

Gewinne mit mHelpDesk mehr Arbeitsplätze und baue dein Geschäft aus.

4,3/5 (786 Bewertungen)

mHelpDesk Übersicht

Was ist mHelpDesk?

mHelpDesk ist so aufgebaut, dass es superschnell und einfach zu erlernen ist. Das Unternehmen hat täglich kostenlose Schulungen und ein Willkommensteam, das dich in der Anwendung der Software schult.

Die erstklassig bewertete Außendienstsoftware ist unglaublich leistungsstark und unterstützt eine Vielzahl von geplanten und ungeplanten Arbeitsabläufen, sowohl bei einmaligen als auch bei wiederkehrenden Terminen. Stelle sicher, dass dein Team mit dem Terminplanungskalender von mHelpDesk vollständig zugeordnet und mit der Kartenansicht effizient weitergeleitet wird.

Das Rechnungssystem von mHelpDesk ist vollständig in die einfache Planungsplattform integriert und bietet eine Ein-Klick-Rechnung mit Auftragsverfolgung und Berichterstattung, die dir eine schnelle Bezahlung garantiert, und zwar jedes Mal. Die Kunden von mHelpDesk eliminieren gerne die doppelte Dateneingabe bei der Arbeit mit Buchhaltungssystemen von Drittanbietern wie Quickbooks, und du kannst das auch.

Verfolge alle deine Kundeninteraktionen in mHelpDesk, damit du und dein Team die benötigten Informationen habt, wenn ihr sie braucht. Nutzerdefinierte Felder machen es einfach, die spezifischen Informationen zu verfolgen, die für dein Unternehmen einzigartig sind, und natürlich können du und dein Team alle Informationen in Echtzeit auf deine mobilen Geräten im Außendienst bzw. von jedem anderen Ort sehen.

Als das am besten bewertete cloudbasierte Geschäftssystem für den Außendienst ist mHelpDesk ein ausgezeichneter Partner für den Erfolg jetzt und in Zukunft. Das Unternehmen nimmt fast täglich Ergänzungen und Verbesserungen vor und bauen lange, glückliche Beziehungen zu seinen Kunden auf. Das Unternehmen freut sich darauf, auch mit dir zusammenzuarbeiten.

mHelpDesk Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Open Source
Abonnement
Preis-Leistungs-Verhältnis

mHelpDesk Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Kanada, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

mHelpDesk Screenshot: mHelpDesk Reports
mHelpDesk Screenshot: mHelpDesk Reports mHelpDesk Screenshot: mHelpDesk Service Items mHelpDesk Screenshot: mHelpDesk Invoices mHelpDesk Screenshot: mHelpDesk Estimates mHelpDesk Screenshot: mHelpDesk Menu mHelpDesk Screenshot: mHelpDesk Dashboard mHelpDesk Screenshot: mHelpDesk Work Orders

mHelpDesk Bewertungen

mHelpDesk Bewertungen

Gesamtbewertung
4,3
/
5
Ausgezeichnet
488

Sehr gut
176

Durchschnitt
55

Gering
24

Schlecht
43

Preis-Leistungs-Verhältnis
3,9
Funktionen
4
Bedienkomfort
4,3
Kundenbetreuung
4,4
84% haben diese Anwendung empfohlen
Shai M.

Exceptional service and software

The software:
We are the owners and managers of over 1000 units across Pennsylvania, New jersey and Miami florida. We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management softwares throughout the years and non of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that its is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance.

Customer Service:
My first conversation was with Daniel McClain - Account executive - He was great from the get go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so exited for it. Thank you Mr. McClain ;)

Once i decided to go ahead with Mhelpdesk i was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if i could i would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done within the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, i was able to train my staff with easily with zero misunderstandings. Thank you Megahn for everything !!


Mit Google übersetzen
Julie H.

Great Customer Support

Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.


Mit Google übersetzen
Casey K.

Property Management user for 5 years

Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function.


Mit Google übersetzen
Luis C.

Update to previous review after 3 years

Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.

It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.


Mit Google übersetzen
Jamie S.

Excellent Platform

The demo and set up was great! They did the hard part with our onboarding.


Mit Google übersetzen
Shai M.
Branche: Immobilien
Übersetzen auf: Deutsch

Exceptional service and software

Bewertet am 15.4.2015
Quelle der Bewertung: GetApp

The software:
We are the owners and managers of over 1000 units across Pennsylvania, New jersey and Miami florida. We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management softwares throughout the years and non of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that its is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance.

Customer Service:
My first conversation was with Daniel McClain - Account executive - He was great from the get go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so exited for it. Thank you Mr. McClain ;)

Once i decided to go ahead with Mhelpdesk i was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if i could i would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done within the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, i was able to train my staff with easily with zero misunderstandings. Thank you Megahn for everything !!

Vorteile

Customizable
Coloring of the work order type
Recurring maintenance
Report

Nachteile

The mobile app needs a serious upgrade!
Being able to upload more then one file at a time (picture in particular)
bring back the ability to make a contact inactive without having to delete his records. Keeping records is the number one need in real-estate management. There are work arounds but definitely need to be brought back

Julie H.
Branche: Bau
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

Great Customer Support

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 30.5.2019
Quelle der Bewertung: Capterra

Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Vorteile

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Nachteile

Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

Übersetzen auf: Deutsch

Antwort von mHelpDesk

Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Casey K.
Branche: Immobilien
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Property Management user for 5 years

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 11.5.2020
Quelle der Bewertung: SoftwareAdvice

Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function.

Vorteile

Least clunky work order software we demoed. Easy for service techs to pick up. Good technical support - I think they wrote an update after one of our guys phones stopped displaying the app properly. That was pretty cool.

Nachteile

Rollout of December '19 update wasn't that smooth. Honestly, most of my complaints are issues that come from being a long-term user and having wrong codes and items from my staff cluttering up the software. Reporting is a little weak.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Luis C.
Branche: Sicherheit & Untersuchungen
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Update to previous review after 3 years

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 24.7.2019
Quelle der Bewertung: Capterra

Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.

It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.

Vorteile

We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM.

Nachteile

Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most.

For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability.

The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none.

If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one.

There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example.

You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging.

Übersetzen auf: Deutsch

Antwort von mHelpDesk

Luis, thanks for the review. We're continuing to make investments in the user experience so be on the lookout for new functionality this year and into the future. We're glad to hear that our Customer Support team has been helpful and that mHelpDesk has been useful for your business. Thanks for being a customer!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 5.0/10

Jamie S.
Branche: Verbraucherdienste
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

Excellent Platform

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 11.2.2020
Quelle der Bewertung: SoftwareAdvice

The demo and set up was great! They did the hard part with our onboarding.

Vorteile

The customer service is fantastic! There is not usually a wait time to get a person on the line to assist in any way.

Nachteile

There are report limitations. I have not been able to create a report that will include customer's email addresses.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Nutzerempfehlung
8,5/10
Basierend auf 786 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

mHelpDesk Preis

mHelpDesk Preis

Beginnt ab
N/A
Gratis Testen
Open Source
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
3,9/5
Basierend auf 786 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

mHelpDesk Funktionen

mHelpDesk Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Audit Trail
Automatische Benachrichtigungen
Berichterstattung und Statistik
Bestandsverfolgung
Compliance Management
Daten-Import / -Export
Dokumentenmanagement
Dokumentenspeicher
Echtzeit-Berichterstattung
Echtzeit-Daten
Integration von Dritten
Inventarverwaltung
Wirtschaftsprüfung
Workflow-Management
Überwachung
Funktionen
4/5
Basierend auf 786 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Videos und Anleitungen

Videos und Anleitungen

mHelpDesk Häufig gestellte Fragen

mHelpDesk Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über mHelpDesk.

F. Welche Preispläne bietet mHelpDesk an?

mHelpDesk bietet folgende Kostenpläne an:

Preismodell: Open Source, Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von mHelpDesk?

Wir haben keine Informationen über die Funktionen von mHelpDesk

F. Wer sind die typischen Nutzer von mHelpDesk?

mHelpDesk hat die folgenden typischen Kunden:

Freie Mitarbeiter, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von mHelpDesk unterstützt?

mHelpDesk unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet mHelpDesk an?

mHelpDesk hat folgende Preismodelle:

Open Source, Abonnement

F. Unterstützt mHelpDesk mobile Geräte?

mHelpDesk unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert mHelpDesk?

mHelpDesk kann in folgende Anwendungen integriert werden:

Authorize.net, BirdEye, Clear Spider, G Suite, Mailchimp, QuickBooks, QuickBooks Online, QuickBooks Online, Twilio Communications Cloud, Wordpress

F. Welche Varianten der Kundenbetreuung bietet mHelpDesk an?

mHelpDesk bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen