Comm100 Live Chat

4,7 (107)
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Reale Gespräche in Echtzeit

Über Comm100 Live Chat

Die Omnichannel-Kundenerfahrungsplattform von Comm100 ermöglicht Echtzeitinteraktionen über das Web, Mobilgeräte und Messaging. Es werden schnelle, effektive und erschwingliche Kundenservice-Lösungen für Kontaktcenter, Support sowie Vertriebs- und Marketingteams angeboten.

Mit Comm100 Live Chat können Unternehmen in Echtzeit über herkömmliches Messaging, Audio- und Video-Chat oder Co-Browsing mit Kundschaft interagieren. Teile Dateien und URLs per Chat, um Kundenanfragen zu lösen und Transaktionen schneller abzuschließen.

Die Lösung ist PCI- und HIPAA-konform und ISO-27001-zertifiziert. Es werden sowohl cloudbasierte als auch lokale Lösungen bereitgestellt. Zudem gibt es eine nutzerdefinierte Bereitstellung für stark regulierte Branchen. Zu der Kundschaft zählen Unternehmen wie AXA, Leviton, Advanced Auto Parts, Stanford University und Veridian Credit Union.


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Videos zu Comm100 Live Chat
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Comm100 Live Chat

4,7 (107)
VS.
Häufig bewertet

Startpreis

31,00 $
Monat
29,00 $
Monat

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

71
197

Integrationen

16
72

Bedienkomfort

4,7 (107)
4,5 (263)

Preis-Leistungs-Verhältnis

4,4 (107)
4,1 (263)

Kundenservice

4,6 (107)
4,4 (263)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Nutzerbewertungen

Gesamtbewertung

4,7 /5
(107)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,5/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,6/5

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Zeigt 5 von 107 Bewertungen
Borislav
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Comm100

Bewertet am 8.10.2018

Great experience so far, pleasure to work with and to communicate with the support if needed!

Great experience so far, pleasure to work with and to communicate with the support if needed!

Vorteile

I've been working with comm100 live help for years already, great product with many options. We use it for communication with our clients and it never failed us. You can by slots for as many operators as you need to and set different option for each of them such as quantity of customer that can be accepted per operator, auto accept option, option to get offline message if there are no operators online. Many many settings, also in terms of extracting reports and monitor the operators. With the admin rights you can manage everything you need to!

Nachteile

Products is regularly updated so there is nothing bad to say, price could be an issue for some companies as you pay per operator(slot)

Antwort von Comm100 Network Corporation

Hey Borislav,

It¿s really awesome that you¿ve used our product for so long and have had such a great experience with it. Our product team has worked very hard to create a robust and powerful tool so I will be sure to pass your kind words on to them. If you have any ideas on how we can improve please tell us on our customer feedback forum (https://comm100.uservoice.com). Thanks again Borislav!

Dobromir
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

I can say that my overall experience is pretty good. I like working with this software.

Bewertet am 20.12.2017

Vorteile

The chat is user friendly and easy to use. It's quick and smooth. I like the custom/personal canned messages and I use them a lot. I am always informed about the down times of the servers and the software updates. The admin panel of the chat has pretty useful tools. The history and report sections are full of options and different gadgets that I use every day.

Nachteile

I do not like that the chat agents have only 1 available theme. The old version of the chat was a lot darker and when we changed to the new chat , I had a hard time to get used with it. Now , we are not able to change that while/light theme. I would love if we have at least 1 available dark theme.

There is no "Feedback/Bug/Report" Button. There was a Feedback button ,however it was available for short period of time when the new chat was introduced. I found a few bugs, that I would like to report , however with no feedback button I am not able to do it.

Antwort von Comm100 Network Corporation

Hi Dobromir, thanks for providing such detailed comments! We're happy that you enjoy using our live chat product. Sorry to hear that you find our new theme too bright and prefer a dark theme. We've already sent this feedback to our product team for further improvement. Regarding the Feedback/Bug/Report button, it was introduced to collect feedback for our beta version of HTML5 based Agent Console. That's why it's not available when the HTML5 based Agent Console is out of beta. The good news is that we're actually planning to add it back to the Agent Console, enabling our customers to submit feedback easily on a regular basis. And at present, for any feedback you might have, please send them to support@comm100.com, or chat with us online. Thanks again for your review.

Terrum
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Great when it was free, but now not really worth it

Bewertet am 26.1.2023

My overall experience with Comm100 was very fair, for what it was worth. Everything about it was...

My overall experience with Comm100 was very fair, for what it was worth. Everything about it was great up until the point where free seats were being removed, despite being with Comm100 for almost 10 years. Unfortunately my business does not make enough income for me to be able to invest into something that can easily be resolved with open-source alternatives.

Vorteile

Comm100 Live Chat is a fantastically coded and easy-to-implement hosted software which allowed clients and businesses to easily interact with each other, in real time you can see the visitors on your site. Unlike free options Comm100 has all working features and seems to offer the best out of those features. The configurability was also very good to give you the best customisable options to make the software exactly how you want for the front-end and the back-end. The support was very easy to obtain when needed for any questions 24 hours a day.

Nachteile

The free seats were recently removed, causing me to have to migrate to a different open source software which offered very similar features. Comm100 Live Chat also did not support IPv6 so any clients coming in with an IPv6 address would not be able to benefit from this software.

Elitsa
Elitsa
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Comm100

Bewertet am 9.9.2018

Vorteile

I have had a very good experience with using the Com100 Live chat the past 3 years. What I love most is that we can actually see the logs from previous coversations with customers which makes it easy to respond quickly to customers' queries. There are a lot of statistics options to follow the number of customers who are using the service and the workload during a certain period of time . Customer's can also rate the service and provide us with feedback which helps us ipmrove.

Nachteile

After the release of a new version there were a few things which I did not like - such as the skin of the chat platform, some bugs and lags were appearing while chatting with the customers, however the Comm100 team managed to fix these after the provided by us feedback, so I am overall happy with the Comm100 platform.

Antwort von Comm100 Network Corporation

Hello Elitsa,

Thank you for the review and product feedback. We think our integrated chat history functionality is a great tool for faster issue resolution, and we¿re happy that you think so too. We also like hearing that our customer support team was able to resolve those issues facing your team. In addition, we are working on upgrading our UI and reviews like yours help build a case internally for this. If you have any other thoughts on what you want to see in the future from Comm100, please share them on our customer feedback forum (https://comm100.uservoice.com). Thanks again Elitsa!

Dima
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Wonderful

Bewertet am 9.8.2018

Vorteile

Comm100 offers everything you can possibly think of needing as a chat agent . It supports as many users as needed ,provides real time data for the visitors of both the chat and your site and keeps a detailed record for each agent's performance .

Nachteile

It currently only supports a very bright skin ,which is unpleasant to look at and can be hurtful towards the eyes .Apparently there has been work towards a richer selection ,but we haven't seen the results yet .

Antwort von Comm100 Network Corporation

Hi Dima, thanks for the 5 stars! We always love hearing from our customers, especially when they say "our product has everything you can possible think of needing as a chat agent". We also love getting constructive feedback as it's the key to meeting our goal of providing the best possible user experience. Regarding the agent console skin, I've shared your feedback with our product team and we are currently working on a project to improve our user interface. A great way to fast-track your ideas to our product roadmap, and cast your vote on other suggested product updates, is on our customer feedback forum (https://comm100.uservoice.com). Our development team looks at every request that is left there. Thanks again for the review Dima!

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Comm100 Live Chat Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Comm100 Live Chat.

Comm100 Live Chat bietet folgende Kostenpläne an:

  • Ab: 31,00 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Verfügbar

Comm100 Live Chat hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

Comm100 Live Chat unterstützt die folgenden Sprachen:

Bulgarisch, Chinesisch, Deutsch, Englisch, Französisch, Griechisch, Italienisch, Japanisch, Niederländisch, Portugiesisch, Russisch, Spanisch, Türkisch

Comm100 Live Chat unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Comm100 Live Chat kann in folgende Anwendungen integriert werden:

Adobe Commerce, Cisco, Drupal, Dynamics 365, GoToMeeting, Instagram, Join.Me, Joomla, Meta for Business, Salesforce Sales Cloud, Shopify, Twitter/X, WhatsApp, WordPress, Zapier, Zendesk Suite

Comm100 Live Chat bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat

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