Yonyx
Entscheidungsbaumgesteuerte interaktive Anleitungen für den Kundenservice.
4,8 /5 (100 Bewertungen) Eine Bewertung schreibenYonyx Übersicht
Was ist Yonyx?
PROBLEM:
Deine Level-1-Kundenbetreuung umfasst weitgehend wiederkehrende Probleme, es ist trotz ständigem Training und der Entwicklung von tausenden Knowledgebase-Artikeln, dennoch schwierig, einen konsistenten Service mit hoher CSAT-Bewertung im Rahmen deines Budgets zu liefern!
Du hast alle Arten von Informationen aus deinem Portal auf dem Customer-Self-Service veröffentlicht, die Nutzung ist dennoch sehr gering. Kunden beschweren sich, dass es ihnen schwer fällt, den richtigen Artikel zu finden, und wenn sie einen finden, ist es einschüchternd, den Artikel durchzulesen, während sie versuchen, nicht-relevante Abschnitte zu überspringen!
Gibt es einen besseren Weg?
LÖSUNG:
Yonyx bietet eine Lösung für dieses Problem, indem Organisationen interaktive Anleitungen in Form von Multimedia-Flussdiagrammen erstellen können. Im Gegensatz zu herkömmlichen Anrufskripts, die in Call Centern verwendet werden, bieten die interaktiven Anleitungen von Yonyx den Agenten wirklich eine Navigationshilfe, da sie den Kunden entlang bekannter Lösungswege helfen.
Bei der internen Verwendung durch die Organisation können Agenten eine um 15 % höhere Produktivität verbuchen, da sie nicht mehr unter tausenden von Artikeln suchen müssen, um Kunden zu helfen, oder lineare Artikel in Konversationen mit Kunden umzuwandeln. Am Ende eines jeden Vorfalls können sie mit einem Klick ein Transkript der Kundeninteraktion erstellen, wodurch bei jedem Anruf wertvolle Minuten für die Dokumentation eingespart werden.
Kunden lieben es, die interaktiven Anleitungen von Yonyx zu lesen, da sie Informationen sehen, die ihnen Schritt für Schritt angezeigt werden. Aufgrund der interaktiven Natur dieser Anleitungen und der umfassenden multimedialen Inhalte, die jeder Schritt enthalten kann, sind Informationen für die Kunden immer relevant und leicht zu verfolgen. Organisationen sehen einen erheblichen Anstieg der Nutzung des Customer-Self-Service, wenn sie interaktive Yonyx-Anleitungen einsetzen!
Weitere Informationen erhältst du unter http://corp.yonyx.com
Yonyx Übersicht
Kosten
Preisoptionen
Yonyx Funktionen
Medien
Yonyx Bewertungen
Yonyx Bewertungen
Providing Self-Service to our Dealer Network
We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward.
Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it.
When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages.
Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter.
Overall, I have been very happy with the ease of creating some lengthy guides.
As a software developer
I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others. The API documentation is very good too, I have worked with many companies that charge even more for their software integrations, but have terrible documentation or support when it comes to implementation. So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through. I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.
Yonyx review
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Unbeatable Employee Guidance
I have been happily working with Yonyx since 2015. I use Yonyx daily to create guidance for our help desk agents and field technicians as they work to restore connectivity and service to our customers. Their product and team are the best.
Multipurpose Tool
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
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Providing Self-Service to our Dealer Network
Vorteile
While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.
Nachteile
Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.
As a software developer
I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others. The API documentation is very good too, I have worked with many companies that charge even more for their software integrations, but have terrible documentation or support when it comes to implementation. So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through. I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.
Vorteile
Great API Documentation
Very Easy To Use
Very Easy To Train on
Great Functionality
Nachteile
The online dashboard
Some of the training videos could use some refinement
Yonyx review
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Vorteile
For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Nachteile
I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request.
Antwort von Yonyx
Dear Jamie
Thank you for your review below. An option to provide feedback to Authors does appear below every step in every path of the script. Perhaps you may not have noticed it?
Once again, we thank you for your valuable feedback & appreciate you taking the time to share it with us!
Unbeatable Employee Guidance
I have been happily working with Yonyx since 2015. I use Yonyx daily to create guidance for our help desk agents and field technicians as they work to restore connectivity and service to our customers. Their product and team are the best.
Vorteile
I love Yonyx overall. Their team is what I like the most. They are very helpful and receptive. Very capable people and knowledgeable.
Nachteile
The new navigation was a bit of a challenge for me, however getting used to the new interface it is no longer a problem. I feel it will be a benefit to everyone.
Antwort von Yonyx
Dear Ken
Thank you for your feedback! We appreciate your support.
Multipurpose Tool
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
Vorteile
The versatility of this software is one of the most appealing features, as well as it's ease of use.
Nachteile
Once in a blue moon we might experience connection issues within Yonyx where you can get a frozen screen. This is usually fixed by closing and reopening.
Antwort von Yonyx
Dear Brooklyn
Thank you for your feedback. We really appreciate your support!
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Yonyx Preis
Yonyx Preis
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Yonyx Funktionen
Yonyx Funktionen
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Kategorien
Kategorien
Yonyx Häufig gestellte Fragen
Yonyx Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Yonyx.
F. Welche Preispläne bietet Yonyx an?
Yonyx bietet folgende Kostenpläne an:
Beginnt ab: 100,00 $/Monat
Preismodell: Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von Yonyx?
Wir haben keine Informationen über die Funktionen von Yonyx
F. Wer sind die typischen Nutzer von Yonyx?
Yonyx hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen
F: Welche Sprachen werden von Yonyx unterstützt?
Yonyx unterstützt die folgenden Sprachen:
Arabisch, Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thai, Ungarisch
F. Welche Preispläne bietet Yonyx an?
Yonyx hat folgende Preismodelle:
Abonnement
F. Unterstützt Yonyx mobile Geräte?
Wir haben keine Informationen darüber, welche Geräte Yonyx unterstützt
F. Mit welchen anderen Applikationen integriert Yonyx?
Yonyx kann in folgende Anwendungen integriert werden:
Freshdesk, NetSuite, Oracle RightNow Contact Center Experience, Oracle Service Cloud, Salesforce Service Cloud, ServiceNow, Zendesk, Zendesk
F. Welche Varianten der Kundenbetreuung bietet Yonyx an?
Yonyx bietet folgende Optionen für Kundensupport:
Telefon-Support
We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward.
Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it.
When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages.
Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter.
Overall, I have been very happy with the ease of creating some lengthy guides.