NueMD

The system has a very clean layout. It is easy to use and you can easily transition from one task to another with minimal mouse clicks.

The customer service seems to be lacking. Especially during set up and withing the EDI department. There is a lack of communication on their end. It will take months to get it up and running and you will be paying for a service you may not be utilizing yet. We are currently in transition and adding a lot of new providers. We have been paying for the billing service without being able to use it. We currently have to enter claims into Availity for our new providers and also into NueMD so we can track when the payments do come in. It is double the work. We are currently pricing other systems and considering going with another company. Just know that you will have to spend a lot of time trying to get in touch with the EDI department and keeping up on their progress to get anything done.

You may also experience issues when training. I have been trained on a few other EHR systems in the past and if you have experience you can pretty much figure this system out on your own. However, we did experience issues with the trainer failing to call on scheduled training days and not following through when we needed them to.

The claims processing and support are great

SOAP notes are difficult to process, printing records can be monotonous.

NueMD is user-friendly for all ages. Our practices encompass staff of all ages, some of whom may never have used a computer and were still able to use most functions.

The demographic screen is easily understood, as is the insurance screen. I like the fact that as a billing service for the provider, I am able to assign the office staff certain fields to fill in, and I am able to complete the information for their insurance with the insurance card scanning module. It reduces a lot of headaches if I am able to enter this information from the module.

The capability of being able to create separate billing HCFA's is also a great feature. Remembering to enter or delete info in other billing programs is a hassle when you have limited staffing and/or time. Creating a HCFA for a specific service or dos is a great asset.

Our practice doesn't use the e-payment module for personal reasons, but I understand it to be a wonderful feature.

Being able to post a personal message to a patient and it print on their statement has been a time saver for me. Again, as a billing service, I service two other providers, and their software does not, so I find myself wasting a ton of time handwriting messages to them.

NueMD PM, customer support, and client services staff have all been very fair, accommodating, educational, and friendly to me over the past seven years. I do not have a reason to discontinue my use, have referred them to other provider practices, and will continue to do so.

Some of the reports are confusing to find until you run them routinely. Once you have mastered what you are looking for, it's smooth sailing.

I love NueMD's user-friendly Practice Management software and their Technical Support/Customer Service Team. The application is a breeze to learn, use, and teach to new staff members. I wear multiple hats in my office, and NueMD makes it very easy for me to switch between hats without being overwhelmed. With a system like this, I don't really need support anymore. However, a support team member is always a click away through VNC connect, so I don't even have to spell out my issue in detail. I can just click and connect. Then a representative will see my screen and take care of my concerns. A great feature I hardly see in other PMs is what I like to call "user login transfer." NueMD is a web-based system so you can have access to your system on the go with any browser that has Java. Now say you're a doctor that works with two different systems. Chances are that you have different login information. With NueMD, that's a little different, you can carry your same login credentials between both systems with only an account code to represent the other system. It's just one less thing to worry about if your already a user of NueMD.

NueMD software comes with a billboard feature on the home screen. A notification pops up whenever a new message/update/news is received. It's okay for the vendor to want to keep all clients informed but I'm never excited to see that "new message" notice on my screen when I log in first thing in the morning. Then I have to retype my password to confirm I've read it instead of just closing it out. Of course, this feature can be changed though the main admin account; however, I'm still not a fan of this little feature.