Über Mouseflow
Mouseflow ist eine Verhaltensanalyse-Plattform, die zur Optimierung der Website-Erfahrung im Hinblick auf die Verbesserung der Konversionen verwendet wird. Mit Mouseflow erhältst du Antworten, die mit herkömmlichen Analysetools nicht gefunden werden können, indem du die Sitzungen deiner Website-Besuchenden beobachtest und sechs Arten von Heatmaps für alle deine Seiten automatisch erstellst. Du kannst Trichter einrichten, um zu beobachten, wo und warum deine Besucherzahlen fallen, Formularanalysen verwenden, um deine Lead-Generierung zu verbessern und Feedbackkampagnen starten, um mehr über deine Besuchenden zu erfahren.
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Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
If you're looking for a way to understand what users are doing on your website, look no...
Bewertet am 20.1.2021
Vorteile
Often times in marketing, it is often difficult to understand how users are using your website. And most of the time, it becomes a guessing game. Most tools provide heatmaps on regions most clicked by users, but with Mouseflow, you will be able to study the complete users journey.
(It is literally one of the best asset that you have for your digital marketing!)
Nachteile
Which that downloading the recordings would be much easier.
Antwort von Mouseflow
Hello there!
Thank you very much for sharing your experience with Mouseflow on Capterra.
We are glad you are finding our product useful.
One useful feature on Mouseflow for Digital Marketers is the ability to segment your data by UTM parameters. If you are using them on your campaign, Mouseflow will automatically pick them and make them available as part of the variables filter ;).
If you ever need some help, please fire up a chat inside the app and we'll be right with you!
See you around :).
- Branche: E-Learning
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best user recordings available
Bewertet am 19.2.2021
Vorteile
The recordings are incredible. One example - I received an email from a user who experienced an issue on the site, but didn't provide any details. I was able to locate his recording and see the exact error who receive - then fix the issue without having to ask the user for more information. I also love how all the pages they visit are organized into one recording so you can quickly skip between the pages they visit.
MouseFlow also does a great job at ensuring end user privacy by automatically blocking users sensitive data, and allowing you to add additional CSS selectors to things you don't want to track that might not be ignored by their software. You can auto opt out of recording GDPR users and much more. We have tried others and this is the best product on the market!
Nachteile
I wish it was a little easier to modify the heatmaps. Sometimes we have a popup that will be on top of the heatmap or animated elements don't appear because the animations have not completed when the page snapshot was taken. In my experience a quick message to their support will fix the issue.
Antwort von Mouseflow
Hello Paul,
Thank you for such an awesome review. We love that you got to locate the issue and solve it through our session replay.
I can see that your problems with the popup overlays in heatmaps have been solved. Anytime you run into any issues, don't hesitate to contact our support staff :).
Talk to you soon!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 6.0 /10
UX online tool with useful features
Bewertet am 23.6.2021
I only use it today, but I've run into many limitations.
I only use it today, but I've run into many limitations.
Vorteile
Suitable range of tools - heatmaps, recordings, forms, funnels, feedback
Nachteile
Measurement restrictions according to the number of recordings.
Funnel options - measurement according to the URL of the pages of one website = inability to enter a click event, redirection etc
basic form detection
Antwort von Mouseflow
Thank you for your honest feedback. We're glad you're excited about our full suite of web behavior analytics software tools!
The number of recordings correlates to your plan type. Like most platforms, it's how we segment our plans to meet the needs of businesses of various sizes. These recordings provide the data visualized in our heatmaps, funnels, and more, which is why you may have seen measurement constraints.
You can upgrade to a higher-recording-count plan that fits your site's monthly traffic volume at any time. Any unused recording credits will roll over to the next month.
Regarding Funnels, tags and variables may be a viable solution to your issues. Our Customer Success team will reach out to you shortly to guide you to the optimal setup for both Funnels and Forms (to ensure auto-detection).
Talk to you soon!
- Branche: Versicherung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Data protection, the most importent stuff for us!
Bewertet am 20.1.2021
Vorteile
Mouseflow was easy to set up and use. Perfect overview of useflow and interactions. Perfect to have "Friction" marker. Good point to look deeper into a userflow ...
Nachteile
You need an account for each domain. Crossdomain-tracking not that easy.
In Betracht gezogene Alternativen
HotjarZuvor genutzte Software
HotjarAntwort von Mouseflow
Hello Nicole,
Thank you for reviewing us and for sharing your feedback.
You don't need an account for each domain you'd like to track. Depending on the plan you are on, you can add multiple domains with distinct tracking codes for each under the same account.
Please fire up a chat with support in the app so that we can go over your setup and help you get to where you want to be.
Look forward to chatting with you.
- Branche: Musik
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
mouseflow is integral to my business as a sole proprietor who manages their own website.
Bewertet am 26.1.2021
I use mouseflow every day! as a sole proprietor whos website is my primary way of reaching new...
I use mouseflow every day! as a sole proprietor whos website is my primary way of reaching new customers, being able to see exactly how the site is being used is incredibly valuable to me! I can check commonly visited pages, looking for errors and based on the users activity, I can make changes aimed at streamlining their interactions. I highly recommend this product!!!
Vorteile
This is very easy to use but any time I have had a problem the support has been just excellent.
Nachteile
really the only thing I would say is that for the free trial if you have a site that gets a ton of traffic, you can go through your credits pretty quickly. and in some cases the throttled results might not be particularly useful.
Antwort von Mouseflow
Hello Paul,
Thank you so much for taking the time to review us. We are glad to be of support for you and your business.
Keep rocking!
Let us know if you need anything in the future.
Mouseflow Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Mouseflow.F. Welche Preispläne bietet Mouseflow an?
Mouseflow bietet folgende Kostenpläne an:
- Ab: 31,00 $/Jahr
- Preismodell: Kostenlose Version, Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Mouseflow?
Mouseflow hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Mouseflow unterstützt?
Mouseflow unterstützt die folgenden Sprachen:
Deutsch, Dänisch, Englisch, Französisch, Japanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Schwedisch, Spanisch
F. Unterstützt Mouseflow mobile Geräte?
Mouseflow unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Mouseflow?
Mouseflow kann in folgende Anwendungen integriert werden:
Adobe Analytics, Adobe Commerce, Drupal, Freshdesk, Google Analytics 360, HubSpot CRM, HubSpot Marketing Hub, HubSpot Sales Hub, Joomla, Optimizely, PrestaShop, Segment, Shift4Shop, Shopify, Slack, Squarespace, Tealium Customer Data Hub, Unbounce, Usabilla, Weebly, Wix, WordPress, Zendesk Suite
F. Welche Varianten der Kundenbetreuung bietet Mouseflow an?
Mouseflow bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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