--- description: Ausführliche Erfahrungsberichte zu Five9 mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Five9 mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Five9 Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [VoIP-Software](/directory/107/voip/software) > [Five9](/software/91276/five9) # Five9 Canonical: https://www.getapp.de/software/91276/five9 Seite: 1 / 21\ Weiter: [Nächste Seite](https://www.getapp.de/software/91276/five9?page=2) > Five9 ist eine Lösung für Kontaktcenter und Callcenter mit künstlicher Intelligenz. Die cloudbasierte Lösung bietet Omni-Channel-Tools einschließlich Inbound- und Outbound-Call-Management, Predictive Dialer, Progressive Dialer, Chat, Social Customer Service, ACD (Automatic Call Distribution) und mehr. > > Bewertung: **4.2/5** von 487 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 487 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Five9 - **Region**: San Ramon, USA - **Gegründet**: 2001 ## Gewerblicher Kontext - **Startpreis**: 159,00 $ - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Polnisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Brasilien, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - AI Copilot - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Vorlagen - Anruf-Tagging - Anruf-Transkription - Anrufaufzeichnung - Anrufplanung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufverteilung - Anrufüberwachung - Archivierung & Aufbewahrung - Aufzeichnung - Aufzeichnung bei Bedarf ## Integrationen (15 insgesamt) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - Velocify - Zendesk Suite - Zoho CRM - Zoom Phone ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [VoIP-Software](https://www.getapp.de/directory/107/voip/software) ## Ähnliche Kategorien - [VoIP-Software](https://www.getapp.de/directory/107/voip/software) - [Call-Center Software](https://www.getapp.de/directory/275/call-center/software) - [IVR Software (Interactive Voice Response)](https://www.getapp.de/directory/289/ivr/software) - [Telefon Software](https://www.getapp.de/directory/294/telephony/software) - [Kontaktcenter-Software](https://www.getapp.de/directory/593/contact-center/software) ## Alternativen 1. [Ringover](https://www.getapp.de/software/117547/ringover) — 4.7/5 (891 reviews) 2. [Convoso](https://www.getapp.de/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.getapp.de/software/104279/callcenternow) — 4.8/5 (335 reviews) 4. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Readymode](https://www.getapp.de/software/107701/Readymode) — 4.6/5 (145 reviews) ## Nutzerbewertungen ### "Five9 Review" — 5.0/5 > **Ilan** | *1. September 2022* | Design | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The ability to tell when calls are coming in and going out is critical to a call center. I've worked at call centers before in the insurance enrollment world in both English and Spanish. Call data tracking matters to keep tons of data secure, while giving accountability to a company should the caller divulge data like their social security number or home address. These are strictly confidential and the call program working right is a major factor. Whether someone is using a script or has general guidelines, the most important aspect is the call itself coming through and not dropping, Five9 is able to record audio crystal clear for later playback. > > **Nachteile**: If your internet is going in and out the program does take a while to boot up. It also doesn't have any in-built noise reduction or increasing features, so the caller audio may change call to call and cause a need for rapid audio changes depending on the call. > > When I worked at the call center over the web Fivenine was a quickly learnable calling program. It had minimal need for upkeep on my end aside from making sure to refresh the screen if no calls were coming in, so that the screen did not fall asleep due to being a virtual computer system. Actual program updates were also rare, it was fairly statuc and generally reliable. ----- ### "If you want the best..." — 5.0/5 > **Kimber** | *1. Oktober 2019* | Verbraucherdienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch. > > **Nachteile**: The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production. > > The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too. ----- ### "A way to communicate," — 3.0/5 > **Bharath** | *3. Dezember 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: 1. Integeration is easy and convinient of Five9. 2. Customer support team is really helpful and provides timely resolutions. 3. Helps to grab real time records to see calls and chats. > > **Nachteile**: 1. Laggy in performance. 2. There is no information whenever a call recieved it is automatically started and ended. 3. Sometimes we saw gaps in records data as well. > > Using this as a cloud contact center to make and receive calls and to make records and live tracks of all outbound and inbound calls. ----- ### "Admin Review of Five9" — 4.0/5 > **Ray** | *30. Januar 2024* | Großhandel | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Five9 was hands-on during the setup. Their promises stated that Five9 had everything that we needed. > > **Nachteile**: What we received is not what we were promised. Limited integration with Salesforce. Support quality is hit or miss. ----- ### "Amazing Change Management Tool" — 5.0/5 > **Lin** | *8. Juli 2020* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior. > > **Nachteile**: Five9 has not been as widely adopted within our managers as WalkMe had been amongst our general users. The UI is easy to use, but could use some updating. > > We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives. ----- Seite: 1 / 21\ Weiter: [Nächste Seite](https://www.getapp.de/software/91276/five9?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/91276/five9) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten