Five9 Übersicht
Was ist Five9?
Five9 ist eine Lösung für Kontaktcenter und Callcenter mit künstlicher Intelligenz. Die cloudbasierte Lösung bietet Omni-Channel-Tools einschließlich Inbound- und Outbound-Call-Management, Predictive Dialer, Progressive Dialer, Chat, Social Customer Service, ACD (Automatic Call Distribution) und mehr.
Five9 ist eine Cloud-Kontaktcenter-Lösung, die die Leistungsfähigkeit von Practical AI in Tausende Callcenter weltweit bringt. Seit 2001 hilft Five9 seinen Kunden dabei, großartige Omnichannel-Kundenerlebnisse zu schaffen. Dreifache Agentengesprächszeit mit intelligenten Dialern, die automatisch unbeantwortete Anrufe und Besetztzeichen überspringen, um sicherzustellen, dass der nächste Interessent verfügbar ist, wenn der nächste Agent bereit ist. Nutze intelligentes Routing, um Anrufe an die richtigen Agenten zu leiten, und leite Daten zur Kundenabsicht ab, um die besten nächsten Schritte für die Agenten vorherzusagen. Biete intuitive Selbstbedienungsoptionen mit IVR von Five9.
Five9 bringt Practical AI in Kontaktcenter, um die Effektivität und Effizienz der Agenten zu erhöhen und jedes Mal ein großartiges Kundenerlebnis auf jedem Kanal – Telefon, Chat, Handy, E-Mail, Social Media und mehr – zu schaffen. Nutze intelligentes Routing, um sicherzustellen, dass der Anruf zum richtigen Agenten gelangt, und nutze die Daten bezüglich Kundenabsichten, um den Agenten die besten nächsten Schritte mitzuteilen, bevor sie überhaupt den Hörer abnehmen. Biete den Kunden intuitive Selbstbedienungsoptionen für häufige Fehler mit einem einfach einzurichtenden IVR, sodass sich die Agenten auf hochwertige Interaktionen konzentrieren können.
Verbessere die Gesprächszeit der Agenten mit vier verschiedenen Wählmodi, die automatisch unbeantwortete Anrufe und Besetztzeichen überspringen, sodass die Agenten mehr Zeit für Gespräche mit Live-Interessenten haben. Visuell dynamische Dashboards bieten Echtzeit- und historische Berichte und Analysen, sodass die Nutzer stets über die Leistung ihres Kontaktcenters auf dem Laufenden sind.
Five9 Übersicht
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Five9 Funktionen
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Five9 Bewertungen
Five9 Bewertungen
My job my life
I use this on a daily basis for my job. Over 3 years now I've been using it and whenever i have any issues even slight, they are there to help me thru it. There's been a few times I've had my own pc issues and they have been there to help me get it going and back onto work. Love this software.
If you want the best...
The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.
Hard to implement, but robust
It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.
Amazing Change Management Tool
We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives.
Highly Recommend Five9, after failed implementation of 3 other apps
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency
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My job my life
Vorteile
This is the software I use to do my job daily. I've used it for over 3 years now and it is exceptional. It hasn't lead me wrong at all and even at times I have a slight issue, the tech support is superb and very helpful, patient and kind. I wouldn't be able to do my job and keep my job if this wasn't such a great software program.
Nachteile
Only thing i can say I dislike about it would be not being able to enlarge font during chat usage, but it's such a minor thing that I don't even notice and someday it will probably be changed as well.
Antwort von Five9
Hello Wendee,
Thank you for sharing your amazing feedback with us. We're happy to hear that you love our software and our customer support. Please let us know if we can ever be of service.
If you want the best...
The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.
Vorteile
After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.
Nachteile
The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.
Antwort von Five9
Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.
Best Regards,
Cindy Seto
Customer Advocacy Manager
Hard to implement, but robust
It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.
Vorteile
Once you get it going, which isn't easy at all, it doesn't quit running.
Nachteile
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Amazing Change Management Tool
We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives.
Vorteile
Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior.
Nachteile
Five9 has not been as widely adopted within our managers as WalkMe had been amongst our general users. The UI is easy to use, but could use some updating.
Antwort von Five9
Hi Lin,
Thank you for taking the time to share your experience with Five9.
Best regards,
Five9
Highly Recommend Five9, after failed implementation of 3 other apps
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency
Vorteile
After implementing several other call center software programs that did not meet our requirements, Five9 offers such a rich feature/function set and meets all our needs. The sales, implementation and support experience has been superior compared to their competitors.
Nachteile
From and IT perspective, the help desk/customer support team's knowledge is lacking. Most of our inquiries are not able to be addressed by 1st level
Antwort von Five9
Hi Pam thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9.
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Five9 Preis
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Five9 Funktionen
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Five9 Häufig gestellte Fragen
Five9 Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Five9.
F. Welche Preispläne bietet Five9 an?
Five9 bietet folgende Kostenpläne an:
Beginnt ab: 100,00 $/Monat
Preismodell: Abonnement
Gratis Testen: Nicht verfügbar
F. Was sind die Hauptfunktionen von Five9?
Wir haben keine Informationen über die Funktionen von Five9
F. Wer sind die typischen Nutzer von Five9?
Five9 hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen
F: Welche Sprachen werden von Five9 unterstützt?
Five9 unterstützt die folgenden Sprachen:
Englisch, Französisch, Deutsch, Polnisch, Spanisch
F. Welche Preispläne bietet Five9 an?
Five9 hat folgende Preismodelle:
Abonnement
F. Unterstützt Five9 mobile Geräte?
Five9 unterstützt die folgenden Geräte:
iPad
F. Mit welchen anderen Applikationen integriert Five9?
Five9 kann in folgende Anwendungen integriert werden:
Bitium, EducationFolder, Freshdesk, Grow, Invoca, Logicbox, NetSuite, Salesforce Sales Cloud, Salesforce Service Cloud, injixo
F. Welche Varianten der Kundenbetreuung bietet Five9 an?
Five9 bietet folgende Optionen für Kundensupport:
Wissensdatenbank, Online-Support, Telefon-Support
I use this on a daily basis for my job. Over 3 years now I've been using it and whenever i have any issues even slight, they are there to help me thru it. There's been a few times I've had my own pc issues and they have been there to help me get it going and back onto work. Love this software.