Targetprocess

We are using Targetprocess in our daily Agile practice. Our developers and Product Owners are trained in its use, and it is a huge piece of our practice. The software is key to our Agile efforts, and is relatively easy to set-up and use. However, the buyer should be aware that unless you deploy one of the pre-built frameworks, you will be starting with a clean slate, and will have to build your own structures, and this can take a bit of thought and time. I enjoy using the software, and we intend to renew our license for the next year, and will be making efforts to expand the user base. The ability to define different workflows for different teams is very powerful, as is the Request Portal, and other more DevOps type features. Story card aging is another nice feature that we now implement through custom rules.

We were a MS Project Pro shop for several years in our internal IT support organization . . . and were leveraging various features of MS Project Pro in phases. While there were "good things" about the product, it just turned out to be "too cumbersome" and "time-consuming" to get data in . . . in order to get anything out in a timely fashion.
When the decision was made to find something else, we would end up selecting "Targetprocess" - a true visual software management application. There were several key things that got us excited from the start: ease-of-use, quick implementation, ability to import content from external apps, conceptual simplicity, ability to customize various types of views to support our Agile teams (Kanban and Scrum), ability to tweak workflows for various entity types (e.g. Projects, Epics, Features, User Stories, etc.)
In many ways, Targetprocess reminds me of my toy box when my brother and I were growing up. We would reach in and be surprised by the toy we would bring out to play with . . . and like our toy box, Targetprocess will surprise you in what you'll find when reaching in . . . to locate / leverage various features and functionalities that constantly surprises you.
Besides the extensive flexibility of Targetprocess, the company has developed a decent set of user guides and training videos. I would recommend viewing the training videos, first, in order to get a first-hand look-and-feel of the capabilities of the product. And realize, you are just scratching the surface, when viewing them. The videos only begin to "hint at" what you can do with this visual software management tool.
Give it a test drive today . . . as Targetprocess offers a free access license to see for yourself!

My team have used TargetProcess for around 6 years. Those years have seen a lot of change for my team and for TargetProcess, although I think the core of what attracted me to TargetProcess is still the same, namely the separation of data from presentation. It's a simple and common concept to developers of many types, but it's very rare to see in tools, even complex project management tools. Most have 'our way' or more likely 'the way' and allow for minor tweaks to that approach, but rarely let you build limitless ways to view the data.

Over the years with TargetProcess my team and our processes have changed considerably, but thanks to the flexibility of TP we've been able to iterate the various presentations of our work data without needing to move to another tool (User Stories, Bugs, Features and Epics, across boards, reports and dashboards).

The support at TP is second only to the inherent flexibility of the product, but it's also a big part of what's kept us with TP all this time. On the rare (5-10 times a year) occasions I need to ask a question, I pop onto live chat, upload a screenshot or video and get an answer, typically within minutes, typically a full solution that allows me to carry on with what I'm doing straight away. In the rare cases it isn't possible, support create a suggestion ticket for me or upvote an existing one if it's there and I've seen several of them appear in the product.

My 4s and 3s in the ratings are only because I deem 5 to be almost perfect and there's almost always room for improvement. I gave Support a 5 as there honestly isn't much more that could be improved there.

I regularly evangelise TargetProcess to other companies and wouldn't hesitate to recommend it.

When I started using TargetProcess I didn't pay much attention to its slogan: "Visualize everything". But that is really its strength.

Let's say you have 500 items (bugs, user stories, whatever) represented as cards and want to review them. Wouldn't it be nice to be able to spread them out graphically using two axes of your choice. Let's say you want Severity as rows and Priority as columns. What if you could also zoom out to see the big picture of where most of the items are concentrated. Or what if you want to spread them out over Project as rows and Estimated Effort as columns? What if you could also drag/drop items in this view to actually set estimated effort by dragging an item to the wanted column? What if you could introduce a third dimension by color code the cards? Perhaps you want to let all cards that are already assigned to a release have a green color and let all cards that are already assigned to an iteration have a yellow color? Or let all items that are already assigned to a sprint OR release but have no estimated effort yet be colored red? All of this (and much more) is easily accomplished in TargetProcess and this is why I like it. These features in TargetProcess are in my opinion unbeatable and I have evaluated many, many tools before I finally found this piece of gold.

Our organization creates safety critical systems and software and has to comply to EC regulations and guidelines with rigid objectives for software safety assurance. Targetprocess help's us with planning and following work through as an visual aid. Our customers are directed to the help desk provided and use of the email integration which aids to the need to record and trace all requests down to a detail task. The ability to tailor Targetprocess to our software development process to meet rigid software assurance level objectives is an advantage and helps with streamlining the daily work. Our organization is ISO 9001 certified and we use Targetprocess to accommodate necessary functions as Suggestions and Improvements, Internal Audits, Review and Audit Checklists, Purchase Orders, Billing process, and HR process which makes Targetprocess more than just a project management tool. The plugins and integration possibilities are of huge advantage and we have used many. Currently we are integrating time-registration to our accounting system to eliminate double registration and our engineers can't wait for that improvement. When needing answers to possibilities or other support the online chat with Targetprocess support is excellent and also that you can file a suggestion and democratic vote will help your suggestion to be realized.