Über Nextiva
Nextiva transformiert die Art und Weise, wie Unternehmen kommunizieren. Nextiva ist eine Kommunikationsplattform, die Unternehmen mit Telefonfunktionen für große Unternehmen zu einem Preis für kleine Unternehmen ausstattet. Die Plattform bietet Nutzerfreundlichkeit, Verwaltbarkeit, Skalierbarkeit, Zuverlässigkeit und Funktionalität der Unternehmensklasse.
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Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Powerful VOIP System
Bewertet am 30.5.2023
Vorteile
The system did everything we needed it to. Never had a problem with VOIP clarity. The sales and support team were terrific. Price was steady and the equipment they provided was solid.
Nachteile
The setup and customer portal were a bear. There was nothing straightforward about programming an auto-attendant and I never could figure out how to set up the SMS. I had no idea how difficult their system really was until we moved our offices and had to switch to another vendor.
Antwort von Nextiva
Hello, Sully. Thank you so much for taking the time to leave us your review.
- Branche: Bildende Kunst
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Good onboarding, price, and service
Bewertet am 19.12.2023
There isn't much to complain about as they have the onboarding and provisioning logic down solid. ...
There isn't much to complain about as they have the onboarding and provisioning logic down solid. Somethimes though, it seems like they are so used to dealing with inexperienced people that when someone with good technology experience calls that the issue must be explained multiple times. But for the most part, their support is good.
Vorteile
The onboarding process was meticulous and they schedule meetings at various stages to gather and review information and setup.
The price was very reasonable, saving us about 50% over our previous providers.
Cloud management of PBX features and eliminating our on-premises hardware.
Nachteile
If someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened).
Some features and control are only available to their support staff, so you may have to ask for help.
In Betracht gezogene Alternativen
RingEXWarum Nextiva gewählt wurde
Our on-premises Avaya hardware was antiquated and our Verizon bill was very high.Zuvor genutzte Software
Verizon ConnectGründe für den Wechsel zu Nextiva
They were the quickest to respond, responded to question, and offered attractive pricing. Mostly, they maintained consistent and rapid communications.- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Buyer beware!
Bewertet am 2.4.2024
This is from Nextiva in response to a customer: Here at Nextiva we pride ourselves on our honesty...
This is from Nextiva in response to a customer: Here at Nextiva we pride ourselves on our honesty and Amazing Service, and we strive to deliver both on every customer interaction.
My experience with Nextiva is the company couldn't rent ethical standards, let alone own them. Now that I have performed research I should have done before choosing Nextiva, I find numerous complaints about Nextiva's deceptive business practice of having a customer sign a simple 2 page contract, while referring them to their 10 page online Terms & Conditions wherein they divulge the secret of their success: auto renewal.
Quite frankly, I'm shocked there hasn't been a class action suit against them.
Vorteile
After 3 years, the negatives so far outweighed any positives that I can't think of anything good to say about Nextiva or their service.
Nachteile
Their approach to business appears to be: lure the customer in, demand a 3-year contract, hide the part about auto renewal, provide just average level service, hire less than competent support staff to handle customer complaints, and hope the customer doesn't become aware of the auto renewal gimmick before the end of the contract term.
Antwort von Nextiva
Hi Bruce,
I hear your frustration and I am here to help. I want to better understand what I can do to improve your Nextiva experience, and make up to you the negative you have experienced thus far. Please reach out to me directly at reviews@nextiva.com, and I will do everything I can to help and make this up to you.
Thomas from Nextiva
- Branche: Verbraucherdienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Nextiva is Awesome
Bewertet am 28.6.2024
Nextiva never lets you down. You can always count on the call flow coming in at the call center in...
Nextiva never lets you down. You can always count on the call flow coming in at the call center in a fair and orderly fashion. I love how you can go back to your calls and listen to them for reference. It is a great tool. It is an awesome feature! The calls come through very clear. The customer support is great, they are on top of it.
Vorteile
My favorite thing about Nextiva is "Nextiva on the go!" as I like to call it. You can use it remotely when you are not in the office, all you have to do is download the app and are able to answer your calls. They ease of transitioning calls from the office to your cell is great! It makes it very convenient! That is just o of many benefits to using Nextiva.
Nachteile
I can't think of anything at this time.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
America runs on Dunkin, our business runs on Nextiva
Bewertet am 18.12.2023
We switched from a competitor to Nextiva based on poricing model and found the accessibility,...
We switched from a competitor to Nextiva based on poricing model and found the accessibility, management and support to be superior. Our overall experience has been excpetional.
Vorteile
Scalability, features, flexibility, up front pricing.
Nachteile
Admin and Enterprise management portals could be smoother.
Nextiva Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Nextiva.F. Welche Preispläne bietet Nextiva an?
Nextiva bietet folgende Kostenpläne an:
- Ab: 25,95 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Nicht verfügbar
F. Wer sind die typischen Nutzer von Nextiva?
Nextiva hat die folgenden typischen Kunden:
2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Nextiva unterstützt?
Nextiva unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Nextiva mobile Geräte?
Nextiva unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Nextiva?
Nextiva kann in folgende Anwendungen integriert werden:
Act!, Bullhorn ATS & CRM, ConnectWise Automate, Dynamics 365, Five9, GoldMine, GoldMine Premium Edition, Google Workspace, HubSpot CRM, Lotus Notes To Office 365 Migration, Microsoft Dynamics CRM - dupe, Microsoft Outlook, Microsoft Teams, NetSuite, NetSuite CRM, Oracle Sales, ServiceNow, SugarCRM, Workbooks, Zendesk Suite, Zoho CRM
F. Welche Varianten der Kundenbetreuung bietet Nextiva an?
Nextiva bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Telefon-Support
Ähnliche Kategorien
Sieh alle für Nextiva gefundenen Softwarekategorien an.
- VoIP-Software
- Call-Center Software
- Telefon Software
- UC Software
- Telefonanlage Software
- Cloud PBX Telefonanlagen
- Umfragetools
- Live-Chat Software
- Mitarbeiter Engagement Software
- Marktforschung Software
- Kundenzufriedenheit Software
- Befragungssoftware
- Audiokonferenzsoftware
- Social Media Tools
- Social Media Management Tools
- Call Tracking Software
