Nextiva

Vereinfachung der Unternehmenskommunikation

4,3 /5 (166 Bewertungen) Eine Bewertung schreiben

Nextiva Übersicht

Was ist Nextiva?

Nextiva transformiert die Art und Weise, wie Unternehmen kommunizieren. Nextiva ist eine Kommunikationsplattform, die Unternehmen mit Telefonfunktionen für große Unternehmen zu einem Preis für kleine Unternehmen ausstattet. Die Plattform bietet Nutzerfreundlichkeit, Verwaltbarkeit, Skalierbarkeit, Zuverlässigkeit und Funktionalität der Unternehmensklasse.

Nextiva Übersicht

Kosten

Beginnt ab
19,95 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Nextiva Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Medien

Nextiva Screenshot: Nextiva Screenshot:

Nextiva Bewertungen

Nextiva Bewertungen

Gesamtbewertung
4,3
/
5
Ausgezeichnet
116

Sehr gut
18

Durchschnitt
14

Gering
2

Schlecht
16

Preis-Leistungs-Verhältnis
4,1
Funktionen
4,2
Bedienkomfort
4,2
Kundenbetreuung
4,1
81% haben diese Anwendung empfohlen
Jean H.

Nextiva delivered for our business


Mit Google übersetzen
David K.

Nextiva the Good the Bad and the Fugy

The best things about working with Nextiva are
1. Our Sales Rep .
2. Amazing! HD Call quality compared to our old VoIP Service.
3. Versatility of the software.

Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over....
Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign.
Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation.
Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone.
And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event.

Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did.
About 15 minutes later the sales rep called me back. O’ My god it was us!
He figured out what happened and mad things happen on his end to get our phones back up temporari
He Saved my Bacon!


Mit Google übersetzen
Andrew E.

Nextiva Phone System Review

I love this product and it helped save our business during the Covid-19 lockdowns.


Mit Google übersetzen
Aaron B.

Trying to leave Nextiva was a nightmare

I would avoid Nextiva at all costs. If I had a time machine, I'd go back and talk to my past self to avoid them like the plaque. You could not get me to switch back to them even if their service was free or they offered to pay me to use their service.


Mit Google übersetzen
Eli F.

company is a scam

Dont bother with this company. I have active lines. Sales rep wont answer for months via phone or email. Then they will blame you for not calling in again. Also beware all of their contract auto renew for ever without them notifying you. So for example you sign a 12 month contract it will auto renew on the last day for another 12 months.... No email, no notification nothing.


Mit Google übersetzen
Jean H.
Branche: Gesundheit, Wellness & Fitness
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Nextiva delivered for our business

Täglich für 6-12 Monate genutzt
Bewertet am 5.12.2018
Quelle der Bewertung: Capterra

Vorteile

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.
2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.
3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.
4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data.
5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Nachteile

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

David K.
Branche: Geschäftsbedarf & -einrichtung
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Nextiva the Good the Bad and the Fugy

Täglich für 1-5 Monate genutzt
Bewertet am 11.10.2019
Quelle der Bewertung: Capterra

The best things about working with Nextiva are
1. Our Sales Rep .
2. Amazing! HD Call quality compared to our old VoIP Service.
3. Versatility of the software.

Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over....
Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign.
Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation.
Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone.
And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event.

Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did.
About 15 minutes later the sales rep called me back. O’ My god it was us!
He figured out what happened and mad things happen on his end to get our phones back up temporari
He Saved my Bacon!

Vorteile

Ease of use to add and manage users in multiple cities and states remotely.
Ease of adding new phones or devises Like VoIP PA Speaker in the Factory. And cordless phones as a secondary phone sharing a single Ext # with a desk phone.
The old Cell Phone App. (not the new one) everyone loved this App.

Nachteile

1. Build Call Flow is a total Fake selling tool used to show potential customers how easy it is to configure your call flows. It’s total BS. If you call customer support to assist you in a new configuration they tell you. O that doesn’t really work anymore, we need to configure it on the back end for you. Don’t try to use it.
If it’s nonfunctional don’t try to sell me on how easy it is using it.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 1.0/10

Andrew E.
Branche: Bau
Untern. Größe: 201-500 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Nextiva Phone System Review

Täglich für 6-12 Monate genutzt
Bewertet am 27.9.2020
Quelle der Bewertung: Capterra

I love this product and it helped save our business during the Covid-19 lockdowns.

Vorteile

It is so customizable. This software can do anything you can dream of when it comes to call routing and tracking.

Nachteile

It is very glitchy at times. Sometimes from the softphone app random phone numbers cause the app to crash randomly. No one at Nextiva can explain why.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Aaron B.
Branche: Einzelhandel
Untern. Größe: Selbstständig
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Trying to leave Nextiva was a nightmare

Monatlich für Mehr als 1 Jahr genutzt
Bewertet am 7.7.2020
Quelle der Bewertung: Capterra

I would avoid Nextiva at all costs. If I had a time machine, I'd go back and talk to my past self to avoid them like the plaque. You could not get me to switch back to them even if their service was free or they offered to pay me to use their service.

Vorteile

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

Nachteile

Where to begin, their pricing and contracts all but force you to stick with them long term or pay an arm and a leg to leave. I should have known better than to sign any contract, but wanted to save a little bit on the upfront costs (by getting a free phone) and slightly lower monthly rates.

When I did leave Nextiva, I happily paid to break my contract, even though I shouldn't have had to pay any ETF at all. More on that later. While Nextiva's technical support was great, good luck if you ever need customer support for billing or contract issues.

When I was finally fed up with the prices Nextiva was charging, I went back through my contract and noticed that Nextiva did not honor their end of the bargain. When I called up customer service to end my contract, the customer service agents tried to weasel their way out of it, trying to explain one thing that they meant, but clearly wasn't literally written into the contract. Trying to leave them was a literal nightmare, because they broke their contract and I refused to pay the full ETF, I had to speak with a manager, who was supposed to call and never did. I had to call them 20+ times to finally get in touch with this manager. And because this manager was assigned to my case, I couldn't get another manager to fix things in the mean time. I'm 100% sure if I wasn't so persistent, I never would have gotten through to finally break free.

Don't walk, run far far away from Nextiva.

Übersetzen auf: Deutsch

Antwort von Nextiva

Hello Aaron, thank you for sharing your feedback with us. We're sorry to see you go and wish you and your team the best. If we can help you with anything, please let us know.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 0.0/10

Eli F.
Branche: Einzelhandel
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

company is a scam

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 29.7.2020
Quelle der Bewertung: Capterra

Dont bother with this company. I have active lines. Sales rep wont answer for months via phone or email. Then they will blame you for not calling in again. Also beware all of their contract auto renew for ever without them notifying you. So for example you sign a 12 month contract it will auto renew on the last day for another 12 months.... No email, no notification nothing.

Vorteile

decent IP phone system ,apps or not good though

Nachteile

Support and contract auto renews with letting you know

Übersetzen auf: Deutsch

Antwort von Nextiva

Hello Eli, thank you for sharing your experience with us. We're sorry to hear that you had trouble reaching your Sales rep and issues with your contract. We want to help resolve any issues you still have and will have our team reach out ASAP.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 0.0/10

Nutzerempfehlung
8,8/10
Basierend auf 166 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Nextiva Preis

Nextiva Preis

Beginnt ab
19,95 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,1/5
Basierend auf 166 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Nextiva Funktionen

Nextiva Funktionen

API
Aktivitäts-Dashboard
Anrufaufzeichnung
Anrufer-ID
Anrufüberwachung
Automatische Benachrichtigungen
Berichterstattung und Statistik
Chat
Echtzeit-Berichterstattung
Integration von Dritten
Kommunikationsmanagement
Konferenzschaltungen
Kontaktmanagement
Kundenspezifisches Branding
Sofortnachrichten
Umleitung der Anrufe
Videokonferenzen
Voice-Mail
Weiterleitung von Anrufen (Call Routing)
Werkzeuge zur Zusammenarbeit
Funktionen
4,2/5
Basierend auf 166 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Nextiva Häufig gestellte Fragen

Nextiva Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Nextiva.

F. Welche Preispläne bietet Nextiva an?

Nextiva bietet folgende Kostenpläne an:

Beginnt ab: 19,95 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Nextiva?

Wir haben keine Informationen über die Funktionen von Nextiva

F. Wer sind die typischen Nutzer von Nextiva?

Nextiva hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen

F: Welche Sprachen werden von Nextiva unterstützt?

Nextiva unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Nextiva an?

Nextiva hat folgende Preismodelle:

Abonnement

F. Unterstützt Nextiva mobile Geräte?

Nextiva unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Nextiva?

Nextiva kann in folgende Anwendungen integriert werden:

AbacusLaw, Agency Matrix, AuguTech, Rippling, SalesExec, Zendesk

F. Welche Varianten der Kundenbetreuung bietet Nextiva an?

Nextiva bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Online-Support, Telefon-Support, Video-Anleitungen