--- description: Ausführliche Erfahrungsberichte zu LiveAgent mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche LiveAgent mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.de/software/91301/liveagent Seite: 1 / 73\ Weiter: [Nächste Seite](https://www.getapp.de/software/91301/liveagent?page=2) > LiveAgent ist eine webbasierte Helpdesk-Lösung, die die Verwaltung von Support-Tickets aus mehreren Kanälen ermöglicht, darunter Telefon, Live-Chat und Social Media. Lege einfach mit einer kostenlosen 14-Tage-Testversion los; keine Kreditkarte erforderlich, keine Verträge. > > Bewertung: **4.7/5** von 1787 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Hauptvorteile von LiveAgent ✓ Keine Einrichtungsgebühr ✓ Kundenservice rund um die Uhr ✓ Keine Kreditkarte erforderlich ✓ Jederzeit kündbar ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 1787 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: QualityUnit - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: 15,00 $ - **Preismodell**: (Kostenlose Testversion) - **Preisinformationen**: Kostenlos: $0/Agent/Monat – Small: $15/Agent/Monat – Medium: $29/Agent/Monat – Large: $49/Agent/Monat – Enterprise: $69/Agent/Monat - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 204 weitere ## Funktionen - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufüberwachung - Archivierung & Aufbewahrung - Audit Trail - Aufgaben-Fortschrittsverfolgung ## Integrationen (129 insgesamt) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... und 114 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Call-Center Software](https://www.getapp.de/directory/275/call-center/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) - [Kontaktcenter-Software](https://www.getapp.de/directory/593/contact-center/software) ## Alternativen 1. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.de/software/90378/salesforce) — 4.4/5 (18803 reviews) 3. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4090 reviews) 4. [LiveChat](https://www.getapp.de/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.getapp.de/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Nutzerbewertungen ### "Good all in one support tool" — 4.0/5 > **Adarsh** | *25. April 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I liked that everything is in one place like chat, email, tickets, and calls. It saves time and makes work easier. The ticket system works well and automation helps reduce manual efforts > > **Nachteile**: The interface can feel a bit complicated at the start. Pricing can be a little high for small teams, and some features are only in higher plans and it's must use feature which should be added in lower plans as well. > > Overall my experience is good. It helped me manage customer support better and respond faster. After learning it, daily use becomes simple and smooth ----- ### "All what I need" — 5.0/5 > **Toke Leth** | *19. Juni 2025* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Simple to use and set up. Good tracking of incidence with tacks. Nice statistics module where it possible to track everything we need. > > **Nachteile**: Could have more integrations, but I’m not missing anything. A little old fashioned user interface. It would be nice with a little makeover. > > Used it with 2 different companies. And it has fulfilled all my tasks. Very good performance for the prize. I will keep using it for a long time. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19. März 2025* | Professionelles Training & Coaching | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Nachteile**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "14 Years with LiveAgent: A Reliable and Continuously Evolving Support Platform" — 5.0/5 > **Francesco** | *29. April 2026* | Unterhaltungselektronik | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Intuitive and user-friendly interface Wide range of features and deep customization options High platform stability and reliability Continuous improvements and frequent updates Seamless integration of advanced tools like IVR > > **Nachteile**: It’s honestly difficult to point out real downsides. Over 14 years of use, LiveAgent has consistently released updates and improvements that have addressed virtually all issues. Any minor limitations tend to be resolved very quickly. > > We have been LiveAgent customers since 2012, back when the platform was also available as a self-hosted PHP script. Over the years, we’ve seen the product evolve significantly while maintaining a strong focus on usability and reliability. We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution. Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features such as the IVR system offered by LiveAgent. This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels. ----- ### "Connecting Conversations: Making Relationships That Matter" — 4.0/5 > **Noemi** | *24. April 2025* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I would like to emphasize LiveAgent's ticketing system that gathers all the client interactions in one place. Client interaction with a document is also valuable, with its real-time visitor monitor feature for important financial documents. This feature builds a focused window view with alerts of approvals to be made and a list of priority clients as per the finance sector tailored for the analysis. > > **Nachteile**: There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings. It still is integrated merely with the systems of some vendors, and integration requires significant workarounds to align a business's data. > > LiveAgent has very significantly impacted the way our company addresses various teams and clients. The recording demonstrates a detailed number of records involving monetary exchanges that can play a crucial role in an auditor's work, since in such a manner the complete history of the discussions you had is recorded. It has also been realized that turning over certain procedures to automation has led to a decrease in response time. freeing up time for analytical challenges. The system has been able to eradicate some communication breakdowns that used to slow down meetings that concern financial issues in the organization. ----- Seite: 1 / 73\ Weiter: [Nächste Seite](https://www.getapp.de/software/91301/liveagent?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/91301/liveagent) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten