Lightspeed POS Funktionen, Bewertungen & Alternativen

Lightspeed POS

The point of sale you'll love to use.

4.1/5 (462 Bewertungen)

Lightspeed POS Übersicht

Lightspeed is the leading provider of cloud-based POS software for retailers and restaurateurs. Its intuitive interface and complete set of functionalities have helped customers increase their sales by up to 20% in the first year, all while saving valuable time on day-today tasks. Access built-in reports, sales data and customer information at anytime from your iPad, Mac, tablet or PC (Lightspeed Retail only). Plus, whether you want to add a location, add an integration or just ask a question, Lightspeed specialists remain available 24/7 to provide you with unlimited, one on one support. It's not surprising nearly 50,000 customers worldwide trust Lightspeed's robust POS solutions to take their businesses to the next level.

Lightspeed POS features

Free Onboarding & 24/7 Support
- Benefit from a dedicated team who help you get started in a 1:1 session.
- Get live chat, email and phone support with our support heros located around the world.

Employee management
- Intuitive, easy-to-learn interface for your employees.
- Create a simple and logical workflow that suits your business.
- Customizable user permissions give you full control over employees’ access to your system.
- Track sales by employee and access performance reports for your staff.
- Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data.

Customer relationship management:
- Track sales history for a more efficient shopping or dining experience and more personalized sales approach across channels
- Record customer information and use it to inform them about deals or new arrivals or their favourite dishes

Reporting
- Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time.
- Identify opportunities for growth and business improvement.
- Learn which employees are your top performers.
- Get a clear view of your customers’ needs and habits.
- Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs.
- Access all this data from your device anytime, from anywhere.

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Lightspeed Retail Features:

Inventory management
- Easily create product variations such as size, color and material by using the efficient matrix system.
- Combine purchasing, transferring and multiple vendors into one master order.
- Process special orders, layaways and work orders.
- Create, track, and assign serial numbers to products.
- Bundle individual items to sell them as a package.

Hardware & payments:
- Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times.
- Reduce credit card fraud with EMV.
- Accept all major credit cards and Apple Pay®.

Integrated eCommerce:
- Sell in-store and online with Lightspeed’s fully integrated eCommerce solution, Lightspeed eCom.
- Get a centralized view of your inventory, customers and sales data across in-store and online channels.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs

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Lightspeed Restaurant features

Menu and floorplan:
- Easily create discounts that automatically apply to customer groups, promotional events or specific items.
- Combining tables or moving them around is as simple as tap and drag.
- Present menu items complete with photos, descriptions and prices.
- Make quick updates to your floorplan.

Ordering and payments:
- Smartphone and tablet-based tableside orders are sent directly to the kitchen or bar.
- Cut down on the time it takes for customers to get their orders.
- Easily split or combine bills.
- Offer flexible payment options.
- Servers can take orders directly from the iPad for quicker service and more accurate orders.
- Process gift cards

Offline mode:
- Internet down? Don't sweat it. Lightspeed Restaurant POS works online or offline with a full feature set
- Your data is kept safe even if your terminal is permanently damaged.
- Look up customer information for take-out or delivery orders.
- Liteserver stays up at all times, so operations go on as usual. Once a connection is reestablished, your data is automatically synced.

Integrations:
- Add the Kitchen Display System module for optimized communication between the kitchen and the front of the house.
- Add the Customer Facing Display module to optimize communication between your staff and customers.
- Add the Self Order Menu module to allow customers to place their own orders.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ specific needs such as accounting, delivery or loyalty programs.

Preis

Beginnt ab
$69/Monat
Preisoptionen
Kostenlose Testversion
One Time License
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Kanada, Europa, Deutschland und 5 weitere , Japan, Lateinamerika, Mittlerer Osten und Afrika, Vereinigtes Königreich, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Niederländisch, Englisch, Französisch, Deutsch, Spanisch

Lightspeed POS Bewertungen

Gesamtbewertung
4.1/5
78% Positive Bewertungen
271
Ausgezeichnet
88
Sehr gut
33
Durchschnitt
29
Gering
41
Schlecht
Mit Google übersetzen

Best Decision I have made for my company!!

Täglich für 6-12 Monate genutzt
Bewertet am 16.8.2018
Quelle der Bewertung: SoftwareAdvice

Vorteile

The features we wanted and needed in or software and love about Lightspeed are:
100% Cloud based solution
True Omni Channel environment
Streamlined processes
Extremely well written software and Knowledge base
Ability to upload vendor price list, descriptions to Lightspeed All of our vendors information is at our finger tips, before we would have to hunt or go looking for this information now it’s just there.
Growing a retail business today can be done with lightspeed, since they have thought out whole process, and added a robust interface of features
A seamless connection to QuickBooks online.
We went out and reviewed, demoed almost 20 POS vendors some that were more specific to our industry and some that weren't and the boiled it down to 3 for all of our staff to review since they were going to be using the software daily and focused on the employee that has the most stress related to their respective job and targeted it first and secondly everyone else
We had to have 24/7 support
The most important feature we needed was it had to empower our team thru the business model we run and grow the team in all aspects of our business

Nachteile

It took a lot of time to get the information together from our 30+ year old company to go over to lightspeed platform from our old systems, and it was quite a chore for a small company. And not all of our information could come over in the initial installation lightspeed was somewhat limited, we could not bring our customers history and vendor history either. Reporting could be better and should be included with the base product, you will at some point "have to have the reports add-on" it is however an amazing extension on the base product. You have to have a good internet connection since you will be using a 100% Cloud based product, and you will have to have a backup internet connection, so you are always connected.
We went out and reviewed, demoed almost 20 POS vendors some that were more specific to our industry and some that weren't and the boiled it down to 3 for all of our staff to review. We focused on the employee that gets the most stress with their respective job and targeted it first and secondly everyone else and Lightspeed has done this.

Verteilung der Bewertung

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Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Fantastic Inventory Management

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 22.6.2018
Quelle der Bewertung: SoftwareAdvice

We've been open a little over three years. When we first opened, we explored over a dozen Point of Sale systems including Revel, Shopkeep, Vend, Lightspeed Retail, Square, and several others. We decided on Lightspeed, but discovered they didn't have a clear roadmap for Apple Pay, and so we went with our second choice, Shopkeep.

Shopkeep was fantastic for the first year, but as our inventory grew (we carry over 10,000 unique SKUs), it's inventory management features started to feel sluggish, and receiving orders each week started to take a significant amount of time. During our second year, we started reevaluating all the players again, and setup a trial account with Lightspeed Retail.

Certain things seemed counter intuitive at first - if we mistakenly created an item, we couldn't simply delete it, for example. This is because Lightspeed Retail strives to preserve all financial and transactional data; since an item could contain a sales history, it can't be deleted. Instead, it's archived, and can be restored to visibility with the click of a button. Over time, we've come to appreciate this feature, and the sheer amount of data that is provided through the system.

Inventory Counts can be done quickly - grab an iPad and a bar code scanner, and just start scanning items on your slat wall, shelf, or other display area. When you're done, you can review the counts, reconcile them, and get information on shrinkage, etc.

Acquiring product and receiving it is a breeze. We can build our POs in Lightspeed Retail - using trigger points or by simply adding items to an open PO. We can then email that PO directly to our distributor, who processes it. When the items come in, we can quickly receive them either using a barcode scanner, keying in the item counts line by line, or doing a visual confirmation and clicking the "receive everything and do the right thing" buttons. Printing labels with barcodes is a breeze.

What really sets Lightspeed apart is their service. I can honestly say that I have no idea how to setup the label printer on our Lightspeed system, because whenever we install a new laptop or desktop that needs access, I simply chat with Lightspeed support and they remote into our system and do the right thing. When we set our printer up the first time, the print was a little too far to the left for my liking. They tweaked the templates on the fly, with me offering help like "No, a little more to the right" until it was done. They're insanely helpful.

Vorteile

- Excellent Purchase Order Workflow
- Easy tool to do inventory counts quickly
- (Beta) Import Tool makes it easy to bulk load new items, or update existing ones
- Supports custom fields to add additional information to items (Release Dates, for example)
- Phone and online support is fantastic

Nachteile

- May seem pricey if you aren't leveraging all the features
- Limited barcode scanner compatibly
- Custom fields are not currently searchable

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
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Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Excellent software for growing businesses.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 19.7.2017
Quelle der Bewertung: SoftwareAdvice

Overall the software is amazing and the good outweighs the bad and a tested about 10 different PoS softwares when I was shopping around and none of them encompass everything I have mentioned so i know my expectations are very high....which is why I state again...if they added in these features it would make them industry leaders and really a phenomenal PoS system. (its 90% of the way there for me...just a few more features and if would be the best)

Vorteile

The integration with xero accounting has been a true time saver for my business. It transfers all sales data at the end of the day seamlessly so I don't have to. The ability to use the front end off site has been super helpful as well as it doesn't tie me down to the store and I can do a lot of my work on the go. Creating products, invoicing clients, setting up the main screen custom to what I want is extremely simple once you run through it once.

Nachteile

Theres a few simple features that are missing from the PoS software which I would like to see integrated and would make it hands down the best in the industry for small businesses.
1) Getting an integrated payment terminal that accepts chip, pay pass and swipe options would avoid any mistakes between manually punching in the amounts on the debit/credit machine and would avoid any back end work after the day closes to be able to balance the day
2) Allowing me to enter the details of the invoices (supplier name, invoice number, total amount being paid, gst, pst, etc.) that are being paid out on a daily basis and having that information transferred to xero would alleviate tons of paper work after the close of the day.
3) There is no way to pull out a month end statement for corporate clients that pay their account once a month. Checks have to be cross referenced manually with the bills that have been put on tab. You should be able to at the very least select which tab invoices are being paid from the list of invoices on the clients account. This would show which ones are outstanding at a glance rather than having to refer back to the paper invoices that the system creates.
4) A front facing screen to display pricing of items being charged, advertisements, and other information is something I have been asking for since day 1 (3 years now). And I would love to see this feature incorporated.
5) Having the ability to offer a discount for a bulk purchase is something that should be automatic.

Verteilung der Bewertung

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Bedienkomfort
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Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Lightspeed Retail review from retailer

Bewertet am 12.9.2016
Quelle der Bewertung: SoftwareAdvice

Vorteile

We have used Lightspeed Retail for over 2 years now for our seasonal retail business as well as a small wholesale operations that includes manufacturing/production. While small scale compared with many POS users, we have unique and demanding needs and have struggled to find a good software interface. Lightspeed has been a solid performer and worked well for us.

We have a wide range of part time employees with various levels of tech savvy and expertise. Lightspeed is intuitive and user-friendly in basic procedure – checkout, returns, applying discounts, holding or suspending sales and adding customers. Lightspeed was on time with EMV-certified terminal support by the October 2015 deadline and has worked well with Cayan.

Adding products is straightforward. We only use the most basic features of purchase orders and inventory management – we do not rely on Lightspeed to generate orders based on stock but those look like useful features for larger operations.

Reporting is comprehensive and makes it easy to track sales and trends and reports are easily exported to Excel.

Customer service has been prompt and when there are long wait times, you have the option to leave your number and receive a return call. Follow through on issues has been good and while there have been challenges, problems are resolved in a timely manner.

For the products we produce, the “build” function works well to create the pieces from parts in inventory.

Nachteile

The main unresolved issue I have had with Lightspeed is that it rounds the cost of items to two decimal places. We deal in 100s of pieces that are fractions of a cent and therefore simply cannot track costs. All of these items show as have no cost which is extremely problematic and exponentially so when a piece is created from several “no cost” items. I was told almost two years ago that a fix had been requested by many customers and indeed it was listed several times in the “Lightspeed Ideas” but to my knowledge nothing has been done. If this could be fixed, Lightspeed would be an almost perfect POS solution for us!

Also it is spendy. But I guess you get what you pay for.

Verteilung der Bewertung

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Weiterempfehlungsquote

9.0/10
Mit Google übersetzen

Packed with features, with room to grow

Bewertet am 11.8.2015
Quelle der Bewertung: SoftwareAdvice

Vorteile

Great reporting, easy to use simplicity. Constantly improving the software, interface, features, etc. It is superb for inventory management. Gift Cards are easy to use, re-use, re-charge, etc. Customer loyalty programs are being integrated, once more are integrated, this platform will be far above the competition.
This platform is great for starting small, or large. It has all the features you didn't know you would need. With constant feedback from customers like myself, they are constantly listening and improving the retail POS systems.
I know I list quite a few things I don't like, but the software's great qualities far exceed the negatives, which may be phased out sooner or later with updates.

Nachteile

Cloud based, when it has issues, you are stuck with just an iPad or Computer. Nothing can be done with the systems. No sales, no reports, nothing. The Technology division reports that they are working to improve infrastructure, so I hope that happens before the 2015 holiday season. They are a very popular POS system and are growing very fast.

Credit Card readers are subpar with Element Payments, but improving. Plus the EMV card readers are due in a couple of months. I've used both the headphone & lightning connector styles for the iPad. Each have positives and negatives. The headphone card reader wears out if you swipe alot, I swipe approx 25-50/day and its lasted about 8 months and is constant on reading cards. Lightning connector card reader isn't designed to be used while charging your iPad. So if you run 50+ transactions in a day on the iPad, you will need to remove the card reader to charge the iPad mid day, because charging the iPad through the card reader takes so long that the iPad uses power faster than its recharged, so removing the card reader to keep the iPad charged is a nuisance. Also the micro usb charging port on the Lightning Card reader looses its connection like all micro USB connectors typically do with wear. The iPad uses Wifi & Bluetooth all day for the internet and barcode reader, so it drains the power quickly. I may switch to the computer versions for holidays when we are busy and cant be recharging the iPad all the time.

When you create your account, be ready to be charged for each employee after you have more than 7 in the system. If you don't keep track of employee sales, times, etc using the system, then a single pin for each sale will work, but if you want to use all the employee tracking features for sales, time, you have to pay for each employee you add to the system after 7 I believe. I use 9-12 employees off and on, so I have to pay for each one for the full year after #7. The employee's should be included in the package price, up to 15, then have a price structure for the next 5, not each one. It becomes more expensive as you grow as a business and want to keep track of employee data.

It has no commissions structure. So if you want to give commissions, you have to do that manually with your reporting data.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10

Lightspeed POS Preis

Beginnt ab
$69/Monat
Preisoptionen
Kostenlose Testversion
One Time License
Abonnement
Preis-Leistungs-Verhältnis

Lightspeed Retail
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $99 / month
(1 register, 5 employees)

Medium package $169 / month
(2 registers, 10 employees)

Large package $289 / month
(4 registers, 20 employees)
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Lightspeed Restaurant
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $69 / month
(1 POS station)

Medium package $129 / month
(Up to 3 POS stations)

Large package $198 / month
(Up to 5 POS stations)

Lightspeed POS Funktionen

  • API
  • Aktivitäts-Dashboard
  • Automatische Benachrichtigungen
  • Bestandsverfolgung
  • Daten-Import / -Export
  • Echtzeit-Daten
  • Geschenkkarten-System
  • Inventarverwaltung
  • Kreditkartenbearbeitung
  • Kundenbindungsprogramm
  • Kundendatenbank
  • Kundenhistorie
  • Mehrere Standorte
  • Mitarbeitermanagement
  • Rabattmanagement
  • Suchfunktion
  • Verkaufsberichterstattung
  • Verkaufspunkt POS

  • Automatische Erinnerungen
  • Berichterstattung und Statistik

Zusätzliche Informationen für Lightspeed POS

Schlüssel-Features von Lightspeed POS

  • Advanced reporting and analytics
  • Assemble items into packages
  • Connect directly with suppliers
  • Custom label printing
  • Inventory syncs across all stores, including online
  • Native iPad application
  • Product matrices
  • Purchase orders
  • Reorder points
  • Serialized items
  • Transfers between stores

Vorteile

We're dedicated to building not just the best point of sale, but the best retail management tools. That's why all of our products support:

- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.

- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.

- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.

- Integrated Payments: Plug in a card swipe and process credit card payments without an external terminal.

Lightspeed POS Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Lightspeed POS.

F. Welche Preispläne bietet Lightspeed POS an?

Lightspeed POS bietet folgende Kostenpläne an:

Beginnt ab: $69/Monat

Preismodell: One Time License, Abonnement

Kostenlose Testversion: Verfügbar

Lightspeed Retail
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $99 / month
(1 register, 5 employees)

Medium package $169 / month
(2 registers, 10 employees)

Large package $289 / month
(4 registers, 20 employees)
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Lightspeed Restaurant
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $69 / month
(1 POS station)

Medium package $129 / month
(Up to 3 POS stations)

Large package $198 / month
(Up to 5 POS stations)

F. Was sind die Hauptfunktionen von Lightspeed POS?

Lightspeed POS bietet die folgenden Funktionen:

  • Advanced reporting and analytics
  • Assemble items into packages
  • Connect directly with suppliers
  • Custom label printing
  • Inventory syncs across all stores, including online
  • Native iPad application
  • Product matrices
  • Purchase orders
  • Reorder points
  • Serialized items
  • Transfers between stores

F. Wer sind die typischen Nutzer von Lightspeed POS?

Lightspeed POS hat die folgenden typischen Kunden:

Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Lightspeed POS unterstützt?

Lightspeed POS unterstützt die folgenden Sprachen:

Niederländisch, Englisch, Französisch, Deutsch, Spanisch

F. Welche Preispläne bietet Lightspeed POS an?

Lightspeed POS hat folgende Preismodelle:

One Time License, Abonnement

F. Unterstützt Lightspeed POS mobile Geräte?

Lightspeed POS unterstützt die folgenden Geräte:

iPad

F. Mit welchen anderen Applikationen integriert Lightspeed POS?

Lightspeed POS kann in folgende Anwendungen integriert werden:

Bitium, Deputy, Justuno, Loyalzoo, Lumiary, Mailjet, Marketman Restaurant Inventory, SimpliField, Stitch Labs, Ximble

F. Welche Varianten der Kundenbetreuung bietet Lightspeed POS an?

Lightspeed POS bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen