SnapEngage

Live-Chat-Software für Vertriebs- und Support-Teams.

4,6 /5 (108 Bewertungen) Eine Bewertung verfassen!

SnapEngage Übersicht

Was ist SnapEngage?

Die Live-Chat-Software SnapEngage ermöglicht es Unternehmen aller Größen auf der ganzen Welt, sich besser mit den Besuchern ihrer Website zu beschäftigen. SnapEngage wurde für Vertriebs- und Supportteams entwickelt und bietet einzigartige und innovative Funktionen, mit denen Unternehmen ihre Kundenzufriedenheit steigern und mehr Interessenten gewinnen können.

Es werden alle Branchen bedient, einschließlich: Software/SaaS Technologie, eCommerce und Einzelhandel, Reisen und Gastfreundschaft, Immobilien, Gesundheitswesen, Versicherung, Regierung und Gemeinden, Bildung, Non-Profit-Unternehmen und mehr.

SnapEngage Übersicht

Kosten

Beginnt ab
16,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

SnapEngage Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Brasilien, Kanada, Europa und 5 weitere , Deutschland, Indien, Japan, Lateinamerika, Mexiko
Unterstützte Sprachen
Arabisch, Chinesisch (vereinfacht), Chinesisch (traditionell), Tschechisch, Dänisch und 17 weitere , Niederländisch, Englisch, Finnisch, Französisch, Deutsch, Hebräisch, Ungarisch, Italienisch, Japanisch, Koreanisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Spanisch, Schwedisch, Türkisch

Screenshots

SnapEngage Screenshot: Innovative Design Studio features a flexible, easy-to-use WYSIWYG editor to create fully customized chat experiences that match your brand and website. Design Studio features a gallery of color palettes to help you get started - or create your own!
SnapEngage Screenshot: Innovative Design Studio features a flexible, easy-to-use WYSIWYG editor to create fully customized chat experiences that match your brand and website. Design Studio features a gallery of color palettes to help you get started - or create your own! SnapEngage Screenshot: SnapEngage features advanced analytics and reporting tools in the Admin Dashboard. SnapEngage Screenshot: Access agent settings, priority tiers, shortcuts, chat assignment and more directly from the online Admin Dashboard. SnapEngage Screenshot: Comprehensive analytics and reporting tools give users in-depth insight into chat metrics and performance. SnapEngage Screenshot: The online Chat Portal features an array of tools to help agents perform their best. Features include desktop/sound notifications, Team Chat, visitor geolocation, shortcuts, knowledgebase lookup, customized settings, and more.

SnapEngage Bewertungen

SnapEngage Bewertungen

Gesamtbewertung
4,6
/
5
Ausgezeichnet
70

Sehr gut
32

Durchschnitt
6

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
4,5
Funktionen
4,4
Bedienkomfort
4,6
Kundenbetreuung
4,6
94% haben diese Anwendung empfohlen
Peter M.

Trusted since 2012

We just love SnapEngagement. We have been using the software on our websites since 2012. The customer service is top notch and the accessibility of the chat features for our on the go team is a huge plus. Unlike automated services, I am able to put my team in front of potential clients. As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge. It allows us to close the gap and retain the leads until our attorneys get back to them. From this, we have high conversion rates. The program always pays for itself the first month of the fiscal year. SnapEngagement has been a part of our team for many years and we look forward to continuing to use SnapEngagment for many more.


Mit Google übersetzen
Richard M.

SnapEngage for a Small Software Company

We love SnapEngage. It makes communicating with website visitors, customers, and potential customers painless and crisp. The Chat window and proactive Chat look great on our site and allow us to engage with customers without appearing too pushy. We have been able to head-off much confusion from customers and calls into our Support Center by quickly and easily answering their questions as soon as they have them. The data we have gathered from our live Chats have allowed us to efficiently reorganize our website and transform our messaging in all mediums. Sales have only gone up since we instituted SnapEngage.


Mit Google übersetzen
Verifizierter Rezensent

Will be a great product once it fully works

Not the best experience in my opinion, we were one of the companies that beta tested the new hub for them but we were not told we were beta testing the site, so the issues we had from the beginning were a HUGE headache. Would have loved if the company was up front and honest about that but they were not.


Mit Google übersetzen
Rita S.

Good Chat widget to add to your website

By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients. we


Mit Google übersetzen
Daniel C.

SnapEngage does what we need it to do, but the software isn't perfect

We often had visitors coming to our site without engaging with a demo request form or reaching out to our tech support team. After we implemented chat, our agents regularly send support requests to IT as a ticket, and we receive leads a few times a week. We are able to catch leads more easily this way. The proactive chat is especially helpful for this.


Mit Google übersetzen
Peter M.
Branche: Anwaltskanzlei
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Trusted since 2012

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 11.4.2019
Quelle der Bewertung: Capterra

We just love SnapEngagement. We have been using the software on our websites since 2012. The customer service is top notch and the accessibility of the chat features for our on the go team is a huge plus. Unlike automated services, I am able to put my team in front of potential clients. As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge. It allows us to close the gap and retain the leads until our attorneys get back to them. From this, we have high conversion rates. The program always pays for itself the first month of the fiscal year. SnapEngagement has been a part of our team for many years and we look forward to continuing to use SnapEngagment for many more.

Vorteile

The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads. It allows actual on team staff to interact with potential clients and that, unlike automated chat services or third-party services, adds significant value in the "closing" process.

Nachteile

I do not have many bad things to say. It would be a stretch for me to say something I dislike here.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Richard M.
Branche: Informationstechnologie & -dienste
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

SnapEngage for a Small Software Company

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 25.2.2020
Quelle der Bewertung: Capterra

We love SnapEngage. It makes communicating with website visitors, customers, and potential customers painless and crisp. The Chat window and proactive Chat look great on our site and allow us to engage with customers without appearing too pushy. We have been able to head-off much confusion from customers and calls into our Support Center by quickly and easily answering their questions as soon as they have them. The data we have gathered from our live Chats have allowed us to efficiently reorganize our website and transform our messaging in all mediums. Sales have only gone up since we instituted SnapEngage.

Vorteile

SnapEngage works great for quick communication with customers and visitors to your site. My favorite component of the setup is the ability to tailor Chat windows and proactive messaging depending on the specific page the customer or website visitor is visiting. We can have different questions and suggestions posed to customers depending on exactly what they are looking at, at that specific time. If they are in the online store we can ask them exactly what products they are looking at and what might work best for them. If they are on an informational page we can ask more open-ended questions to get the conversation started. It works great.

Nachteile

Sometimes the transfer of a Chat conversation from one agent to another can be "clunky". Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Verifizierter Rezensent
Branche: Medizinische Geräte
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Will be a great product once it fully works

Täglich für 1-5 Monate genutzt
Bewertet am 11.4.2019
Quelle der Bewertung: Capterra

Not the best experience in my opinion, we were one of the companies that beta tested the new hub for them but we were not told we were beta testing the site, so the issues we had from the beginning were a HUGE headache. Would have loved if the company was up front and honest about that but they were not.

Vorteile

Ease of use inside the hub *as long as it is working* looks very nice once logged in and the admin screens are nice to see what agents are on at what time and how long they are active, really helps with scheduling.

Nachteile

The hub does not always work properly, there are many glitches that need to be fixed including the ability for the software not to crash when a new chat comes in. The customization feature could be a little bit more customize able for routing chats to teams/widgets instead of just one agent. BIGGEST CON - your year starts the day you sign the contract before you have even logged into the system or gotten any kind of training even scheduled on how to use the tool. It took us almost 2 months to complete our training because the trainer was booked up and we were charged for those 2 months and we were not even using the software.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 4.0/10

Rita S.
Branche: Gastgewerbe
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Good Chat widget to add to your website

Monatlich für Mehr als 1 Jahr genutzt
Bewertet am 9.8.2019
Quelle der Bewertung: Capterra

By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients. we

Vorteile

Easy to use from as a customer and as a company. All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training

Nachteile

we wish that this integrated with the CRM we use, Hubspot as it would be great to be able to see the interactions with customers via snap engage on the contact's timeline on Hubspot CRM. Never the less, we still use Snap Engage and love it!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Daniel C.
Branche: Computer-Software
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

SnapEngage does what we need it to do, but the software isn't perfect

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 11.4.2019
Quelle der Bewertung: Capterra

We often had visitors coming to our site without engaging with a demo request form or reaching out to our tech support team. After we implemented chat, our agents regularly send support requests to IT as a ticket, and we receive leads a few times a week. We are able to catch leads more easily this way. The proactive chat is especially helpful for this.

Vorteile

The software was fairly simple to implement and hasn't caused any problems on our WordPress website. Managing multiple chats isn't difficult. I appreciate the chat stats report with metrics for visitors to the website who contact us. There are many options for managing the proactive chat. The price has also been very reasonable for the duration of our time using it. When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.

Nachteile

The proactive chat designing interface is a little difficult to work with and unintuitive at first. I don't have to use it often, so every time I return to it, I have some trouble. Unless you go in a bit of a roundabout way, it can be confusing to get in touch with a support agent. The backend of the website is not very easy to navigate. Some of the menus and menu items are nested in a way that isn't obviously intuitive. It needs to be cleaned up a bit. And SnapEngage needs to offer a way to get in touch with a support agent more quickly and easily. I don't usually have time to sift through several articles when troubleshooting an urgent issue. Currently, their IP blocking setup doesn't allow an admin to properly ban visitors who harass our agents - I need to contact support if I want an effective, permanent ban. Like most things in the product, the functionality is there, but the interface and steps to perform it are a bit out of sync.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 6.0/10

Nutzerempfehlung
9/10
Basierend auf 108 Benutzerbewertungen
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SnapEngage Preis

SnapEngage Preis

Beginnt ab
16,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,5/5
Basierend auf 108 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
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SnapEngage Funktionen

SnapEngage Funktionen

API
Aktivitäts-Dashboard
Automatische Benachrichtigungen
Berichterstattung und Statistik
CRM-Integration
Chat
E-Mail-Integration
Echtzeitüberwachung
Integration von Dritten
Kundenspezifisches Branding
Mehrsprachig
Multi-Channel-Kommunikation
Social-Media-Integration
Sofortnachrichten
Supportticket-Management
Umfragen & Feedback
Warnungen / Eskalation
Wissensbasis-Management
Workflow-Management
Überwachung
Funktionen
4,4/5
Basierend auf 108 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Videos und Anleitungen

Videos und Anleitungen

SnapEngage Häufig gestellte Fragen

SnapEngage Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über SnapEngage.

F. Welche Preispläne bietet SnapEngage an?

SnapEngage bietet folgende Kostenpläne an:

Beginnt ab: 16,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von SnapEngage?

Wir haben keine Informationen über die Funktionen von SnapEngage

F. Wer sind die typischen Nutzer von SnapEngage?

SnapEngage hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von SnapEngage unterstützt?

SnapEngage unterstützt die folgenden Sprachen:

Arabisch, Chinesisch (vereinfacht), Chinesisch (traditionell), Tschechisch, Dänisch, Niederländisch, Englisch, Finnisch, Französisch, Deutsch, Hebräisch, Ungarisch, Italienisch, Japanisch, Koreanisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Spanisch, Schwedisch, Türkisch

F. Welche Preispläne bietet SnapEngage an?

SnapEngage hat folgende Preismodelle:

Abonnement

F. Unterstützt SnapEngage mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte SnapEngage unterstützt

F. Mit welchen anderen Applikationen integriert SnapEngage?

SnapEngage kann in folgende Anwendungen integriert werden:

Bitium, Bizible, Freshdesk, HappyFox, Help Scout, Hootsuite, HubSpot Marketing, PUBLITRAC, Zendesk, amoCRM

F. Welche Varianten der Kundenbetreuung bietet SnapEngage an?

SnapEngage bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen