Freshservice
Freshservice
Über Freshservice
Freshservice ist eine cloudbasierte Service Desk- und IT Service Management (ITSM) -Lösung, die derzeit mehr als 10.000 KMU, mittelständische Unternehmen und Unternehmen weltweit bedient.
Freshservice wurde mithilfe von ITIL-Best Practices entwickelt, um IT-Organisationen dabei zu helfen, sich auf das Wesentliche zu konzentrieren - außergewöhnlichen Service und Kundenzufriedenheit. Neben der Unterstützung ihrer Service-, Desk- und ITSM-Anforderungen, haben diese Kunden Freshservice auch auf Grund der Benutzerfreundlichkeit, Installationsgeschwindigkeit, dem Kundenservice und der Erschwinglichkeit ausgewählt.
Freshservice verfügt über eine intuitive Benutzeroberfläche, ist mühelos konfigurierbar und anpassbar, um genaue Kundenanforderungen zu erfüllen, und lässt sich problemlos in andere Geschäfts- und IT-Systeme integrieren. Die Integration in eine Reihe beliebter Cloud-Dienste wie Google Apps, Dropbox, AWS und Bomgar beschleunigt zudem die Bereitstellung und Reichweite.
Freshservice ist Teil der Freshworks-Produktfamilie, deren Hauptprodukt die führende Customer Support-Lösung Freshdesk ist - mit mehr als 100.000 Kunden weltweit, darunter Cisco, Honda, 3M, The Atlantic und QuizUp.
Preisoptionen ab:
15,00 €/Monat
- Kostenlose Version
- Gratis Testen
- Abonnement
Typische Kunden
- Freie Mitarbeiter
- Kleine Unternehmen (2–50)
- Mittelgroße Unternehmen (51–500)
- Großunternehmen (500 und mehr)
Bereitstellung
- Cloudbasiert
- On-Premise (vor Ort)
Preisoptionen ab:
15,00 €/Monat
- Kostenlose Version
- Gratis Testen
- Abonnement
Bilder
Funktionen
Gesamtzahl der Funktionen von Freshservice: 131
Alternativen
osTicket
Kayako
ManageEngine Endpoint Central
Autotask PSA
Nutzerbewertungen
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- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great tool for tracking issues, managing assets, staying compliant
Bewertet am 11.4.2018
It allowed us to determine the number of IT staff needed to support a growing company. It also...
It allowed us to determine the number of IT staff needed to support a growing company. It also allowed us to track changes for SOC II compliance.
Vorteile
FreshService is a simple to use system that has allowed us to manage IT issues, assets, and changes within a quickly growing company. Prior to the implementation of FreshService we were unable to appropriately identify our staffing needs or areas of concern due to the lack of ability to track issues across the entire organization. With FreshService implemented we're now able to put metrics to the volume of support our team provides to the company. We're tracking assets across multiple states. And we're tracking changes within our environment for SOC II compliance.
Nachteile
I wish there were some built-in features which made viewing issues by Location easier. Currently, it appears that Locations can be linked to Requesters which implies issues by Location. However, it would be ideal to be able to quickly see and change the Location the issue is occurring. This would lead to reporting mechanisms that would allow us to see which Locations have the highest number of issues.
- Branche: Immobilien
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Implementation and Management
Bewertet am 25.9.2020
I had used FreshService in the past at different places of employment and had enjoyed it. This was...
I had used FreshService in the past at different places of employment and had enjoyed it. This was the first time I was tasked with picking a ticketing system for a company. The fact that you get a trial based on the level you want to pay for, can basically have it customized during the trial to see if it's the right fit, extremely helpful and responsive customer service, and its easy to use for all levels of tech comfortability were the big reasons we chose FreshService. Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Vorteile
There are several reasons I pushed to choose FreshService over other products. The value of the features I was getting with the ease of set up. Within the trial period, I had most of the set up done before I presented to my department head. The ease of switching from the previous (and archaic) system to FS for our end users was, overall, seamless. The ability to customize the product with minimal knowledge makes it easy to manage and make changes. After reviewing a dozen other ticketing systems, FreshService provided the ease of implementation and change that we were looking for.
Nachteile
I love Freddy and want to use it however it's limited features over the traditional portal are frustrating. I understand it's a new feature and it's in a state of constant improvement but I wanted to launch with it and was unable to because key features that we needed specifically for our company would not show up. The reports aren't quite what I thought they would be either and I will probably have to do some work with powershell to get the information I really need.
In Betracht gezogene Alternativen
HappyFox Help Desk, Jitbit Helpdesk, Zoho Desk, JIRA Service Management, ServiceNow, Kayako und Zendesk SuiteWarum Freshservice gewählt wurde
The system we had was a basic portal for entering the request and then it would email it out to everyone. There was no way to properly manage, track, or pull reports on the work being done and tickets were falling through the cracks. It was making everyone's job harder than it needed to be.Gründe für den Wechsel zu Freshservice
This list is only a partial list of all the systems I looked at but I had issues with identifying what features each level had, lack of trials, unresponsive or slow customer service were some of the few issues I ran into.
- Branche: Einzelhandel
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
Hossam's Fresh Service Review
Bewertet am 30.8.2021
The overall experience is not that pleasant, it can perform the daily tasks, but not powerful &...
The overall experience is not that pleasant, it can perform the daily tasks, but not powerful & complicated to use, and doesn't have the customization features of creating our own dashboard in an easily manner.
Vorteile
We have been using fresh service for more than a year, it is ok as a ticketing system & perform the daily task
Nachteile
It is a complicated system compared to the other one we have been using, we had a problem generating the Team's ticketing report to do the yearly appraisal, so it has failed us in one of the most important yearly assessments, so it is either the Admin knowledge or the system has issues, but in both cases it is a bad experience, unlike other systems we were using
- Branche: Einzelhandel
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Favorite ticketing solution so far
Bewertet am 6.10.2022
Overall I am very happy and don't have any plans to change the product
Overall I am very happy and don't have any plans to change the product
Vorteile
I have used several products before and Freshservice is by far the favorite because it has automation, integrates with many vendors and software that we currently use such as Dell and JAMF
Nachteile
The Admin setting section is hard to navigate through sometimes and hard to find settings I want
In Betracht gezogene Alternativen
Zendesk SuiteWarum Freshservice gewählt wurde
Moved from an on-prem ticketing system to cloud. The previous product was not reliable and would crash oftenZuvor genutzte Software
ManageEngine ServiceDesk PlusGründe für den Wechsel zu Freshservice
Better pricing and ticked all the requirements we were after- Branche: Druck
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Freshservice Helpdesk/Asset Management Review
Bewertet am 3.10.2022
Overall experience has been great. The product continues to evolve as well.
Overall experience has been great. The product continues to evolve as well.
Vorteile
This software is easy to integrate with other 3rd party applications. It allows for ticket/service automations that can streamline workflows. Asset Management is extremely useful and easy to setup as well.
Nachteile
Wish you could get more granular with group/user permissions. In some cases, it's all or nothing.
Freshservice Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Freshservice.F. Welche Preispläne bietet Freshservice an?
Freshservice bietet folgende Kostenpläne an:
- Ab: 15,00 €/Monat Preisoptionen anzeigen
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
Starter
F. Wer sind die typischen Nutzer von Freshservice?
Freshservice hat die folgenden typischen Kunden:
2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Freshservice unterstützt?
Freshservice unterstützt die folgenden Sprachen:
Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch
F. Unterstützt Freshservice mobile Geräte?
Freshservice unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Freshservice?
Freshservice kann in folgende Anwendungen integriert werden:
Box, Docusign, Dropbox Business, FreshBooks, Freshchat, Google Analytics 360, Google Calendar, Google Contacts, Harvest, Jira, LogMeIn Rescue, Microsoft 365, Microsoft Viva Engage, OneLogin, OpsGenie, PagerDuty, Pivotal Tracker, QuickBooks Online Advanced, Salesforce Sales Cloud, Skype for Business, Slack, SugarCRM, SurveyMonkey, TeamViewer Remote, WorkflowMax, Zapier, Zight (formerly CloudApp), miniOrange
F. Welche Varianten der Kundenbetreuung bietet Freshservice an?
Freshservice bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
Ähnliche Kategorien
Sieh alle für Freshservice gefundenen Softwarekategorien an.
- Wissensmanagement Tools
- Help-Desk-Software
- ITSM Tools
- IT Asset Management Software
- IT-Management-Software
- Issue Tracking Software
- Beschwerdemanagement Software
- Change-Management-Software
- SaaS-Management-Software
- IT-Dokumentation Software
- Kundenzufriedenheit Software
- IT-Projektmanagement Software
- IT-Service-Software
- Configuration Management Database (CMDB)
- Service Desk Software
- Incident-Management-Tools
