--- description: Ausführliche Erfahrungsberichte zu Freshservice mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Freshservice mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Beschwerdemanagement Software](/directory/841/complaint-management/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.de/software/91351/freshservice Seite: 1 / 30\ Weiter: [Nächste Seite](https://www.getapp.de/software/91351/freshservice?page=2) > Freshservice ist ein Online-ITIL-Service-Desk (IT Infrastructure Library) mit Funktionen für Ticketing und Asset-Management sowie Tools für Vorfälle, Probleme, Änderungen, Freigaben und Wissensmanagement. > > Bewertung: **4.5/5** von 719 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 719 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 15,00 € - **Preismodell**: (Kostenlose Testversion) - **Preisinformationen**: Starter - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch, Japanisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Türkisch, Vietnamesisch - **Verfügbare Länder**: Australien, Bahrain, Belgien, Brasilien, Brunei Darussalam, Chile, China, Costa Rica, Deutschland, Dänemark, Ecuador, Finnland, Frankreich, Griechenland, Indien, Indonesien, Irland, Island, Israel, Italien und 41 weitere ## Funktionen - AI Copilot - AI Summarization - API - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anforderungsmanagement - Anfragezuordnung - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Asset Lifecycle Management - Audit Trail - Aufgaben-Fortschrittsverfolgung - Aufgabenmanagement - Aufgabenmanagement ## Integrationen (54 insgesamt) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... und 39 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Beschwerdemanagement Software](https://www.getapp.de/directory/841/complaint-management/software) ## Ähnliche Kategorien - [Wissensmanagement Tools](https://www.getapp.de/directory/257/knowledge-management/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.de/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.de/directory/325/it-asset-management/software) - [IT-Management-Software](https://www.getapp.de/directory/771/it-management/software) ## Alternativen 1. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3432 reviews) 3. [Milvus](https://www.getapp.de/software/132287/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1782 reviews) 5. [JIRA Service Management](https://www.getapp.de/software/91811/jira-service-management) — 4.5/5 (770 reviews) ## Nutzerbewertungen ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *17. März 2026* | Versicherung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **Nachteile**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "The Journey" — 5.0/5 > **Abilash** | *18. Mai 2026* | Bau | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: User friendly from IT perspective in terms of configuring the instance and also very ease of use Self Service portal for our end users. > > **Nachteile**: Timeframe to get some feature/product enhancements implemented. Not much of other cons to mention currently. > > Really happy with the overall experience, customer support and looking forward to continuing the partnership with Freshworks. ----- ### "Freshservice has made managing IT requests a breeze. Highly recommended\!" — 3.0/5 > **Laura** | *20. September 2024* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The user-friendly interface and automation features have saved me time and effort. > > **Nachteile**: I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too. ----- ### "They are actually Uncomplicating it for their customers" — 5.0/5 > **Chris** | *12. März 2026* | Medienproduktion | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Very affordable compared to competitors. It is easy to manage, maintain, and develop without a dedicated team, which is very helpful\! > > **Nachteile**: Some features/enhancements take years to implement. We've had enhancement requests that are system-wide, not specific to us as a customer and they still haven't been rolled out after 3-4 years of being on their 'Roadmap'. > > Excellent, they have actually uncomplicated ITSM and Enterprise Service Management. We moved from a market-leader, which was cumbersome, expensive, and nearly impossible to manage without a large, dedicated team. ----- ### "I would recommend Freshservice" — 5.0/5 > **Brad** | *15. Mai 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The software is easy to use and implement. For my part as implementor it was easy to learn and am happy to have it in my knowledge base. > > **Nachteile**: The field number limitations. Often time as an example I need more than 10 paragraph fields in a Service Item. It would be nice to not have to be concerned about field limits. > > My overall experience has been very positive. I've configured other ITSM platforms and have found them much more confusing and complicated. ----- Seite: 1 / 30\ Weiter: [Nächste Seite](https://www.getapp.de/software/91351/freshservice?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/91351/freshservice) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten