Verizon Connect Reveal Funktionen, Bewertungen & Alternativen

Verizon Connect Reveal

Fleet tracking intelligence

3.2/5 (130 Bewertungen)

Verizon Connect Reveal Übersicht

We believe small business deserves a leg up. Learn how our GPS fleet tracking solutions can help decrease costs, delight customers and improve productivity. With GPS fleet tracking, you can have a more complete picture of what happens in the field, from the time of departure to the time of delivery. Our vehicle tracking solutions are intelligent and innovative, providing the data you need to make better business decisions.

Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Freemium
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Australien, Kanada, Europa, Lateinamerika, Vereinigtes Königreich, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch, Spanisch

Verizon Connect Reveal Bewertungen

Gesamtbewertung
3.2/5
53% Positive Bewertungen
42
Ausgezeichnet
27
Sehr gut
11
Durchschnitt
14
Gering
36
Schlecht
Mit Google übersetzen

Basically, a very good product. I highly recommend that you consider it for your fleet management.

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 19.6.2018
Quelle der Bewertung: Capterra

Vorteile

Allows me to spend less time on fleet management and more time on other duties. Allows for driver accountability. Before we used manual logs to write in mileage. There were many gaps. Vehicles would be driven 100s of miles with no documentation of where they had been. We were also able to identify dangerous driving habits (90+ mph with a vehicle load of students!). We use it to provide dynamic routing to pickup students that have had their off-site schedule change. Finally, I have a good handle on maintenance and vehicles are serviced on time, because I can plan ahead. We even use it to track car washings. Training is great, customer service has always help me out in that regard.

Nachteile

There is no way to easily display current mileage. You must go into the edit vehicle function to display current mileage. There is no way to display the mileage of the vehicle during a trip. It will display the mileage traveled during the trip but not the actual vehicle odometer reading. Not a huge deal, but there are times where it might be useful (forgot to write down mileage of service that I performed in-house). Calculated mileage will drift over time, sometimes by a few hundred miles, so you should be adjusting about once a month by comparing actual vehicle mileage with program calculated. Add a driver as user is challenging if driver is not defined as a user first. Customer service is usual great, but it took me almost a month to get additional fobs last time.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

The technology and product work reasonably well. The information is an asset to managing the fleet

Täglich für 6-12 Monate genutzt
Bewertet am 6.6.2018
Quelle der Bewertung: Capterra

Vorteile

The software is relatively intuitive....which is good because the customer support is the worst I have EVER experienced with any product! If you enjoy figuring things out on your own, you will really love this product. You can make it work for you with a little experimentation and some extra time invested.

Nachteile

The customer support is non existent. They have a lot of nice people answering the phone that are very sorry for your troubles...."someone" will get back to you within 24 hours. Unfortunately when they get back to you they are unable to assist you so they will elevate your issue to the tier 2 rep. The tier 2 rep will then get back with you in 24 hours. The tier 2 rep will likely be unable to help you...but they are also very nice, courteous folks who are sincerely sorry for your issue. The tier 2 rep will elevate it to a high priority and you will be contacted within 24 hours. The high priority rep will email you and ask if you have completed the proper documentation and send the forms to you....these will be the same forms you received and completed prior to this whole cycle beginning. Save the original forms so you can just resend it. It will save you time. I am sure by now you get the point...I have waited well over 6 weeks to get a device installed in a vehicle for fleet expansion. This has happened on more than one occasion. At present I am looking for another vendor who has equivalent technology with a matching suite of genuine customer service. My advice would be that you continue to look elsewhere and see what you can find before you are trapped in a 24 hour service cycle!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

0.0/10
Mit Google übersetzen

Awful Customer Support - ELD Doesn't work

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 20.2.2018
Quelle der Bewertung: Capterra

Vorteile

The GPS system works fairly well and the reports are handy. The online interface is easy to use. Drivers are simple to set up, customer service is awful.

Nachteile

Our rep had no idea how the ELD system he was selling was going to work. After asking numerous questions about mobile device compatibility we ordered and installed 9 logbooks into our trucks. Before installation we were told that they would work with iPhone, iOS, and all Android devices. After they were installed they told us we had received ELD devices that would only work on Android. No Apple devices were compatible. We then ordered 3 Android tablets for our apple users and setup data plans for those . We still can't use all of the ELD required features because now they don't work with Android phones, only tablets! I talked all of this over with our rep before we ordered. I don't think he lied, I think he had no idea! The updated App we need for the phones is still "being developed" and we still don't have it. I can't get thru on the phone and our rep was either fired or quit. His replacement won't call us back even though we have left him countless messages and emails. This is the worst customer service I have ever received.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort

Mit Google übersetzen

Good product, HORRID customer service.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 16.2.2017
Quelle der Bewertung: Capterra

I've had this product for just over 2 years now tracking 17 trucks. Overall, I like the software, the mobile app, the fuel integration, mileage tracking, and service notifications. We've had a few issues with the installed units, but the installation team (which is subcontracted out) is very prompt and responsive to getting the issues resolved. My account rep and sales team, however, are a different matter altogether.
First off, most of the time I call customer service, I will inevitably be transferred at LEAST 2 times to a different department, and will have to explain the issue in full each and every time. I had a billing dispute (where they charged me for an add-on e-log that was never received nor installed in my trucks) and they refused to issue me a credit or even really address the issue. Their entire attitude is basically "well, we shipped them out (to the wrong address) and it's not our fault you didn't install them". I've spoken with my account rep, his boss, and even the Customer service manager. Not only will they NOT respond to calls or messages (they never answer the phone), but emails go unanswered as well. I'm currently fighting them to buy out my contract so I can find a company that will actually provide service to their customers. Do your homework folks... Good product, TERRIBLE customer service!

Vorteile

ease of use, easy to install

Nachteile

Customer service is HORRID!

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

2.0/10
Mit Google übersetzen

Customer Service is HORRIBLE - Quality of product and service has deteriorated tremendously

Weitere für Mehr als 2 Jahre genutzt
Bewertet am 24.4.2018
Quelle der Bewertung: SoftwareAdvice

Research other vendors - We have been told ERoad is great. Don't waste your time with this company. We are actively looking for a new provider.

Vorteile

We love the live map feature and many of the reports - so long as everything is working properly in the system.

Nachteile

Customer Service is absolutely horrible. We have been with Fleetmatics for close to 4 years now. Often times, I have the solutions to the issues long before anyone at Fleetmatics does since I have been working with the product much longer than the majority of customer service. I feel like I should be on their payroll. Currently, they are refusing to reactivate a unit in our system even though THEY are the ones who made an error and swapped the unit with a different unit on their end. We have not been able to "see" this truck on our map in well over a month. We have experienced a complete lack of service, our account rep only addresses what she wants to, my emails regarding trouble tickets go answered for several days, weeks, and lately we've even had a few cases that have been opened for months. As far as calling in for help, don't waste your time. I've sat on hold for well over an hour and refuse to call them now. It's sad that this company has zero loyalty to their clients that have stuck by their side as they've grown through the past few years. As of this morning, it has taken our Safety Department an hour or better just to get the live map to come up on our computers however, every single other program we utilize is working just fine.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

2.0/10

Verizon Connect Reveal Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Freemium
Abonnement
Preis-Leistungs-Verhältnis

Demo on request.

Verizon Connect Reveal Funktionen

  • Überwachung

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anpassbare Berichterstellung
  • Audit Trail (Prüfpfad)
  • Automatische Benachrichtigungen
  • Benutzerdefinierte Felder
  • Berichterstattung und Statistik
  • Bestandsverfolgung
  • Compliance Management
  • Daten-Import / -Export
  • Dokumentenspeicher
  • Echtzeit-Daten
  • Integration von Dritten
  • Inventarverwaltung
  • Mehrere Standorte
  • Rechnungsmanagement
  • Wirtschaftsprüfung
  • Workflow-Management

Zusätzliche Informationen für Verizon Connect Reveal

Schlüssel-Features von Verizon Connect Reveal

  • Preventative maintenance information
  • The historical status of each vehicle
  • The location of your fleet vehicles in real time

Vorteile

It’s all made possible through our user-friendly GPS Tracking interface that more than 17,000 customers use to easily and effectively manage their vehicle fleets. When using our GPS Tracking software, access is made quite easy with the use of a username and password.

GetApp Analyse

Fleetmatics REVEAL is a cloud-based GPS fleet management software that allows service-based businesses to keep track of their vehicles and drivers in real time. The app enables you to confidently relay to customers where your delivery vehicles are and whether or not they’re arriving on time. The dashboard offers complete visibility into figures such as hours and miles, including how much money your company is wasting on overtime hours, fuel costs, engine hours, and so on.

Fleetmatics REVEAL has served more than 28,000 customers with about 594,000 subscribed vehicles from around the globe, and is used by many service-based businesses such as Hill-Rom, Mediacom, Comcast, Virgin Media, and Time Warner Cable. Fleetmatics REVEAL has numerous noteworthy features, including real-time fleet and driver monitoring, route replay feature, alerts and notifications, fleet maintenance information, and fuel cards.

Fleetmatics REVEAL shows you where your vehicles and drivers are in real time.

Was ist Verizon Connect Reveal?

Fleetmatics REVEAL is a GPS tracking solution that provides real-time insight into the location of your drivers and vehicles, taking the guesswork out of your day-to-day operations. The app enables you to dispatch job orders more effectively and improve the efficiency of your delivery routes. It also empowers your field workforce with real-time information to help them speed up work completion, increasing revenue and reducing operating costs in the process.

The solution is equipped with a real-time and customizable alerting mechanism that lets you know of instances of extended idling, speeding, or entering of areas your drivers aren’t supposed to go, among others. With reports on fuel spend, activity, timecard, and driving style available to you anytime, anywhere, you’re confident that hours paid equals hours worked and that fuel fill-up isn’t being abused.

Fleetmatics REVEAL reports are customizable and can be shared with other members of the team, depending on their job functions.

Verizon Connect Reveal Hauptfunktionen

Real-Time Fleet and Driver Monitoring

Aside from information on the whereabouts of your vehicles, Fleetmatics REVEAL delivers essential driver data through its key fob driver tracking system. You can generate driver-focused reports and view fleet dashboard activity based on driver ID. This means no matter how many times your drivers change vehicles in a day or week, their tracking information is consolidated in one driver management system.

Along with the Fleetmatics REVEAL GPS unit, each vehicle dash is installed with a key reader, and when the vehicle starts, the driver is required to present the unique key fob assigned to them into the key reader.

The Fleetmatics REVEAL driver ID lets you monitor where your drivers are no matter how many times they change vehicles within the day.

Route Replay Feature

The Fleetmatics REVEAL timeline view and replay feature lets you review vehicle and driver activity through a visual, interactive display. You can watch trips from start to shutdown and look through journeys by date. Aside from knowing where your trucks had been, the feature lets you spot early starts and finishes, excessive idling and long stops, and unproductive engine use or travel, if any.

In case of customer disputes or complaints, the feature is also a way to provide absolute proof of service.

You have the option to replay your drivers' routes so you know exactly where they were at certain times and dates.

Alerts and Notifications

For you to immediately know if something has gone awry, Fleetmatics REVEAL sends real-time notifications that are either texted to your phone, emailed to you, or tracked with the Fleetmatics REVEAL mobile app for Android and iOS devices. Examples of such alerts include vehicle activity alert, points of interest alert, speeding alert, and idling alert.

If a vehicle is supposed to be at a certain location at a specific time, say, at the company’s premises from 6 PM to 6 AM, and it starts up and moves, the vehicle activity alert kicks in to notify you of possible theft. The points of interest alert goes off when a driver enters a location they’re not supposed to be in, say, a beer joint. The speeding alert allows you to correct driver behavior in real time, as speeding lowers fuel efficiency and is a threat to both lives and property.

Real-time alerts can be sent to you via email or text messaging so you know right away if something is amiss.

Fleet Maintenance Information

Fleetmatics REVEAL’s fleet management system enables you to create fleet service schedule alerts that you automatically receive when your vehicles are due for maintenance. Historical maintenance data such as service date, usage hours, and vehicle mileage can be used to plan service schedules ahead of time. Notifications can also be sent to your mechanics and team members.

By ensuring your vehicles are always in their best possible condition, you avoid vehicle breakdowns, lost time on the road, and hefty repair bills.

Maintenance schedule alerts can be created ahead of time using historical maintenance data.

Fuel Card

Fuel spending monitoring is an absolute must when you’re in the fleet operations business, as a big chunk of your operating budget goes on fuel. Fleetmatics REVEAL’s fuel card integration lets you monitor your fuel costs through reports such as fleet fuel purchased report which details where your fuel dollars were spent, lost fuel report identifying incidents when a fuel card was used but the vehicle it was assigned to wasn’t at the gas pump, and fuel efficiency report showing which vehicles are running as expected and which don’t satisfy efficiency requirements.

The carbon footprint report calculates each vehicle’s carbon footprint, enabling your company to land “green” contracts.

Fleetmatics REVEAL's fuel reports keep you on top of your fuel spending and provide insights into how to maximize fuel efficiency.

Verizon Connect Reveal Integrationen

Fleetmatics REVEAL has an open API that lets you share Fleetmatics REVEAL data with your existing business applications.

Verizon Connect Reveal Preis

Fleetmatics REVEAL offers a subscription-based pricing model where the dollar value depends on your company’s unique feature requirements.

Verizon Connect Reveal Fazit

  • GPS fleet tracking solution that lets you know exactly where your vehicles and drivers are in real time
  • Fosters customer trust via the route replay feature
  • Automatically sends out alerts and notifications for instances such as vehicle theft
  • Can be accessed on your desktop, Android, iPhone, and iPad
  • Supports both English and Spanish languages

Verizon Connect Reveal Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Verizon Connect Reveal.

F. Welche Preispläne bietet Verizon Connect Reveal an?

Verizon Connect Reveal bietet folgende Kostenpläne an:

Preismodell: Freemium, Abonnement

Kostenlose Testversion: Nicht verfügbar

Demo on request.

F. Was sind die Hauptfunktionen von Verizon Connect Reveal?

Verizon Connect Reveal bietet die folgenden Funktionen:

  • Preventative maintenance information
  • The historical status of each vehicle
  • The location of your fleet vehicles in real time

F. Wer sind die typischen Nutzer von Verizon Connect Reveal?

Verizon Connect Reveal hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von Verizon Connect Reveal unterstützt?

Verizon Connect Reveal unterstützt die folgenden Sprachen:

Englisch, Spanisch

F. Welche Preispläne bietet Verizon Connect Reveal an?

Verizon Connect Reveal hat folgende Preismodelle:

Freemium, Abonnement

F. Unterstützt Verizon Connect Reveal mobile Geräte?

Verizon Connect Reveal unterstützt die folgenden Geräte:

iPhone

F. Mit welchen anderen Applikationen integriert Verizon Connect Reveal?

Wir haben keine Informationen darüber, welche Integrationen Verizon Connect Reveal hat

F. Welche Varianten der Kundenbetreuung bietet Verizon Connect Reveal an?

Verizon Connect Reveal bietet folgende Optionen für Kundensupport:

Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen