Über Phone.com

Über Phone.com
Phone.com ist das führende cloudbasierte Telefonunternehmen, das sich auf die Bedürfnisse von Kleinunternehmen und Unternehmern konzentriert. Phone.com bietet nicht nur eine Vielzahl innovativer, anpassbarer und kosteneffektiver Kommunikationslösungen an, sondern stellt aus den USA mehr als 25.000 Kunden in ganz Amerika einen preisgekrönten Kundendienst bereit. Besuche die offizielle Website des Anbieters, um mehr zu erfahren.

Mobile Apps:
Mit den iPhone- und Android-Apps von Phone.com können Besitzer kleiner Unternehmen mehrere Telefonnummern auf ihren Mobiltelefonen verwalten, sodass sie ihre professionellen und persönlichen Profile trennen können, während sie unterwegs nur ein einziges Telefon mit sich führen.

Perfekt für agile Unternehmen, die Folgendes benötigen:
• Ein robustes, flexibles System, das einfach zu verwalten ist.
• End-to-End-Lösung: Telefonservice und System in einem.
• Bietet das Auftreten eines Fortune-500-Unternehmens.
• Mehr Kommunikationsfunktionen als größere Lösungen zu einem deutlich niedrigeren Preis.
• Äußerst anpassungsfähige Lösung ohne Kapitalaufwand
• Umfassende Berichterstattung und Analyse
• Kundenbetreuung und Service rund um die Uhr, in den USA basiert

Wer nutzt Phone.com?
SnapEngage, MouseFlow, Parse.ly, Thumbtack, Jewelry.com, BarkBox, Bespoke Post, Farotech und ESPN


Bilder

Phone.com Software - 1
Phone.com Software - 2
4 weitere anzeigen
Videos zu Phone.com
Videos zu Phone.com
Phone.com Software - 1
Phone.com Software - 2

Du bist nicht sicher, ob Phone.com das Richtige ist? Mit einer beliebten Alternative vergleichen

Phone.com

3,7 (67)
VS.
Häufig bewertet

Startpreis

9,99 $
Monat
30,00 $
Monat

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

50
72

Integrationen

Keine Integrationen gefunden
11

Bedienkomfort

3,7 (67)
4,2 (1.195)

Preis-Leistungs-Verhältnis

3,5 (67)
4,1 (1.195)

Kundenservice

3,6 (67)
4,0 (1.195)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Nutzerbewertungen

Gesamtbewertung

3,7 /5
(67)
Preis-Leistungs-Verhältnis
3,5/5
Funktionen
3,7/5
Bedienkomfort
3,7/5
Kundenbetreuung
3,6/5

Hast du Phone.com bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 67 Bewertungen
Rick
Rick
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Phone.com is the best VOIP Office phone service

Bewertet am 13.6.2022

Overall I absolutely love Phone.com. It's by far the best business grade phone service I've ever...

Overall I absolutely love Phone.com. It's by far the best business grade phone service I've ever used. We also use it for our home phone service and it's been rock solid. I've recommended it to several friends.

Vorteile

Phone.com is by far the best VOIP phone system I've ever used. It has a variety of features and a good mobile app. Plus their mobile app is good. The best part is their customer service though. It is bar none.

Nachteile

Their mobile app could be a little better and it's been a long time but it used to be a tiny bit confusing but I heard they've fixed it. I set up our services once and haven't been back in years to change anything.

Chassity
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Look professional like a big organization

Bewertet am 17.2.2023

My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due...

My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due to the wonderful customer service, the price and the ease of use.

Vorteile

I love that I am able to have a 1800 number and I can also text from that number and receive messages as well. Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case for me, they forward you to someone that can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours.

Nachteile

I honestly don't have any cons that I can think of at the moment due to me having a pretty good experience so far and the software meets all of my business needs.

In Betracht gezogene Alternativen

Webex Suite und Zoom Workplace

Warum Phone.com gewählt wurde

The customer service was bad, and it was pretty difficult to setup the software and I am tech savvy. Did not offer a 1800 number for business use.

Zuvor genutzte Software

Webex Suite

Gründe für den Wechsel zu Phone.com

I picked phone.com because of the customer service they provide, their prices are great for a business just starting out and I love all of the features they offer.
Michael
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

The Worst Customer Service

Bewertet am 27.3.2023

When transferring an account to another individual, phone.com did not update the payment method and...

When transferring an account to another individual, phone.com did not update the payment method and is refusing to remove my payment method from an account that I originally setup. Their customer service could not understand the request that I was communicating and refused to transfer me to a supervisor. Any business that doesn't respect a customer current, past or potential future, - enough to allow them to speak with a supervisor for further assistance in disconnecting a bank account that belongs to a different individual than the account is connected to - does not deserve your business. There are other companies that have better customer service departments and better supervisors that respect their clientelle, understand the issues at hand and work to assist anyone that calls into their department. They were not helpful and refused to transfer me to supervisor because - even though I was previously listed on the account, I'm no longer listed on the account - so in their eyes, I am not their customer and the supervisors apparently don't have time to speak with me. I would never use phone.com and would recommend to my friends and real family - that they highly consider a different voip service that is customer service oriented instead of phone.com - who is not customer service oriented.

Vorteile

online functionality and ability to forward a toll free voip to personal phone

Nachteile

Customer Service is the worst, they do not attempt to help and they refuse to let you speak with a supervisor regardless of the issue you are trying to resolve. They do not listen and instead refer back to the script they were given.

In Betracht gezogene Alternativen

Vonage Business Communications und Skype

Zuvor genutzte Software

Google Voice
Brent
Gesamtbewertung
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 1.0 /10

Billing nightmare and missing critical Self-Help solutions/support

Bewertet am 10.11.2021

we have saved money by moving 10 of our toll free number to phone.com from the bigBell (AT&T) We...

we have saved money by moving 10 of our toll free number to phone.com from the bigBell (AT&T) We are able to have phones at our new remote warehouse using phone.com where our Avaya System has failed to work through a VPN setup.

Vorteile

functionality of the phone.com feature as a whole, work fine. support is generally able to answer the call in a few minutes and are open 24/7. They include most features you would need in most situations in a business environment.

Nachteile

To say that the invoices are confusing would be a gross understatement. they are so bad that on several occasions, I have had to call support for billing, and each time, even the billing support reps are unable to break it down for me and make any sense of it. On 2 occasions I have spent well over an hour on the phone trying to understand the bill. they issue a charge then issue a credit 10s of times on each invoice. even after getting rid of all the charges and equal credits on the invoice, there are still usual discrepancies that have to be fixed. each time finding errors in the billing that needed to be overridden by a manager and credited back to the account.
When you purchase an unlimited plan, they don't tell you that the unlimited minutes are only for calls routed through the extension with unlimited minutes. routing calls or forwarding directly to a number and not through an extension will incur per minute charges over the basic minimums. to make matters worse, the extension setup is far from streamlined and have to bounce all over the website to get it configured and set up properly making it extremely complex to setup for 19 phone numbers and we still wound up paying for overage minutes because this lack of communication. this type of thing is critical for customers to know in order to get the services they are paying for for the price they are paying.

Joyce
Gesamtbewertung
  • Branche: Möbel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best Customer Service

Bewertet am 18.8.2023

[sensitive content hidden]
willingness to go to bat for me to get their phone back was dedicated...

[sensitive content hidden]
willingness to go to bat for me to get their phone back was dedicated teamwork and definitely going above and beyond the call of duty.

Vorteile

The customer service is top notch! [sensitive content hidden]
and the team at Phone.com are the best. They work very hard to satisfy their customers. I have been a long time customer of Phone.com. Many times I have had trouble paying my bill. They usually work very hard to help me keep it. Unfortunately, I recently lost my business 800 number because I couldn't afford to pay my bill again, this time it was too long. I have had that number for years and it was published everywhere. I don't recommend not paying your bill cause you run the risk of losing it. Sell something, anything, but pay your bill! It definitely hurt my business when I went to run ads and that number was all over the internet. No way can you change decades of publishing and sharing of that number. In both print and online. I really want to thank everyone for getting my phone number back as it was in the process of being assigned to another company. Blessing to you all. Phone.com is the best company for your business.

Nachteile

Nothing, I have no complaints what-so-ever.

5 von 67 Bewertungen angezeigt Alle Bewertungen

Phone.com Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Phone.com.

Phone.com bietet folgende Kostenpläne an:

  • Ab: 9,99 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Nicht verfügbar

Phone.com hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200

Phone.com unterstützt die folgenden Sprachen:

Englisch

Phone.com unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Wir haben keine Informationen darüber, welche Integrationen Phone.com hat

Phone.com bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat

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