Rocket Matter

The interface is super clean and is far less overwhelming than Clio.

There are only a few integrations currently, but they are the important ones.

Many features with Rocket Matter are similar to other software out there. I've sat through a lot of tutorials while considering making a switch, no reason in particular, just wanted to know if there was something better available. I will say the one thing I love about this product is it is very user friendly. Functions and features are consistently being added to make daily tasks easier. Our firm practices both criminal defense and plaintiff's work, the software works well for both. Tracking time, billing, calendaring, assigning tasks, everything is basically accessible anywhere you are in the system. I also love the layout, being able to customize, the drop-down feature helps keep me organized and the page clean. Customer service is also great, any issue I've ever had has been courteously addressed and followed up on.

I wish there was a way to track who put something in at what time, and if it was deleted or edited, who and at what time that happened. Would also love more integration with case law sites or software and possibly a way to save said case law to certain matters for easy access in the future. File storage seemed to be the main issue I noticed while looking into other products, however, for the price of Rocket Matter, what is offered is understandable.

The software is user friendly and easy to navigate.

Constant problems with slow service. Accounting feature does not integrate well with QUICKBOOKS. Reports functions are limited. Company lags behind on Ad In integration with Microsoft Products. We had serious issues for over one month while RM engineering was “investigating” the problem. Our assigned customer service representative was rude and refused to take any responsibility on behalf of RM. we have moved to a monthly plan and will change platforms. RM looks great on the surface, but once you begin using same, you will find it is inefficient, clunky and not at all robust.

The ease in using this software makes working to track time spent on cases flawless.

I least like that you have to manually input custom billing rates. I think an option to select a handful of cases to all set billing until we need to adjust cases due to increased or decreased billing per hour.