Vivantio Pro

Vivantio Pro

Flexible, vertrauenswürdige und zuverlässige Service Desk Software

4.3/5 (161 Bewertungen)

Vivantio Pro Übersicht

Vivantio Pro ist viel mehr als nur eine Ticketing-Software. Vivantio Pro ist eine komplette IT-Service-Management-Lösung, die folgendes enthält: - Helpdesk - Asset-Management - AD/LDAP Sync - Change-Management - Wissensdatenbank - Self-Service-Webportal - Single-Sign-on - KPI Analytics Reporting - Und vieles mehr. Vivantio Pro bietet Automatisierung und rationalisiert deinen IT-Support-Workflow, sodass dein Team Antworten und Lösungen für Endbenutzer effizienter bereitstellen kann, während die IT-Gesamtkosten gesenkt werden.

Preis

Beginnt ab
48,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Kanada, Europa, Lateinamerika, Mexiko, Vereinigtes Königreich, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch, Französisch, Ungarisch, Spanisch

Vivantio Pro Bewertungen

Gesamtbewertung
4.3/5
83% Positive Bewertungen
74
Ausgezeichnet
60
Sehr gut
24
Durchschnitt
3
Gering
0
Schlecht
Andy S.
Mit Google übersetzen

Our IT support staff use this software to manage helpdesk calls efficiently, great for all businesse

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 15.2.2018
Quelle der Bewertung: Capterra

: Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management/change control/knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if an incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of subtasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in effect.

Vorteile

This software offers lot's of functionality, the client management features allows interaction with external and internal clients, calls can be managed easily and end users can track their own updates and call status.

We find that Active Directory / LDAP Integration is most useful making it easy to configure and are able to use our own AD security groups to configure permissions to access ITSM

We are able to manage end users incidents via Incident Management, offers great functionality keeping the user up to date with the progress of their call working towards a remedy, with automatic notifications when the call has been updated with new information

with the Problem Management feature we are able to easily keep records of current workarounds that have been implemented until a more permanent fix has been sourced.

Change Management - We use this for major changes to the network with our network team,

and much more listed below.
Ticket Templates
Automated Ticket Routing
Built in Reports
Service Level Agreements (SLA)
Asset Management / CMDB
Asset Audit Trail
Custom Report Builder
Data Export (PDF, XML, CSV)
Business Rules Engine
Automated Escalation Rules
Self-Service Web Portal
Tasking
Customizable Views
Build-in Interactive Reports
Custom Reports Builder
Service Level Man

Nachteile

some features don't allow multiple close on calls, so if there are lots of tasks closing them in one go can't be done.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Geoffrey W.
Mit Google übersetzen

Great for small businesses, less good for large enterprises

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 10.2.2017
Quelle der Bewertung: Capterra

Vivantio does what it says on the tin, and for a small organisation it does a fine job. The weaknesses only become apparent when the numbers of users passes around 20, tickets pass 100 per week and customers pass around 20. Then you start to realise that there are too many manual steps in the use of the system. A good example is SLA (service level agreement) reporting; how have we performed this month against the targets we are contractually obliged to meet? An analyst works on a ticket, sends an update, then marks the ticket 'awaiting customer'. The SLA clock stops. The customer replies, but crucially there is no mechanism to start the SLA clock again, and if no one notices the SLA clock does not start again. For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.

Reports look great but are a nightmare to set up. If you don't know crystal reporting you may need a course just to send out a daily report of how many tickets you have open.

The Change workflow is rather good though. Custom workflows can be defined, where a user raises a change and submits it for approval. Any number of approvers can then be notified and the change can only be actioned when all the necessary approvers have given their go-ahead. One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone. Again, this is fine for low use, but if you are dealing with a hundred changes a week and need to convene a CAB meeting you may risk missing something.

The support department are helpful and friendly though. Always a pleasure to deal with.

Overall, I would say that Vivantio improved my own service desk, but outlived its usefulness in around 4 years.

Vorteile

Ease of use;
easy to set up and configure;
helpful support staff;
cloud-based and so can be used from anywhere;
configurable change workflow;
self-service portal;
auto-update of changes via email;
Licencing by concurrent users, meaning that many users can be set up, but there is a limit on how many can access the system at once. This is very useful for users raining changes who do not need to access the system often, and keeps the cost down.

Nachteile

Functionality quite basic;
No accurate way to measure SLA;
not enough automation - it needs to be able to automatically change statuses, assignees, etc., based on user actions

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

6.0/10
Andy S.
Mit Google übersetzen

Excellent ITSM System, a must for all

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 3.2.2017
Quelle der Bewertung: Capterra

Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management / change control / knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if a incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of sub tasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in affect.

There are lots of other functions and features, all configurable but just too many too mention, in a nut shell and a 360 view on this system, to put it bluntly it's a fantastic system that does basically what it says on the tin, I would recommend the Vivantio system to other businesses as this system in my opinion is much further ahead than others.

Vorteile

Keeps the users in the loop with updates on incidents, being able to assign tasks to one incident for different team members

Nachteile

when a users out of office is on and closing a call the out of office response reopens the call so the IT analyst has to remember to uncheck inform user to prevent the automated email informing them that the call was closed avoiding the out of office reopening the call.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Ashok R.
Mit Google übersetzen

Vivantio is a user friendly ticket tool

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 3.2.2017
Quelle der Bewertung: Capterra

I am using the Vivantio ticketing tool since 2015 and it's user friendly tool. We can extract the reports in a simply way without any hassles. While view of current tickets status and customer information (for adding or removing), I am happy with Vivantio.

However, I found some issues with checking view of last update on ticket as the frame of last update area is very small and it's not possible to expand (like drag to top/down). With this we need to copy the update from tool and paste in notepad or word document to read it fully.

If Vivantio can focus more on this area it will really help the admins who work daily on Vivantio. Also, I found some issues at report builder area where we tried to pull some weekly statistics. After assistance from database team, we resolved those issue.

I would recommend Vivantio team to focus more on reports area as it's very important to management who more relay on reports which required for customer interactions.

Vorteile

mainly the Vivantio ticketing tool is user friendly and easy to understand for all kind industries.

Nachteile

Lat update view frames were very small and it's not possible to expand where most of the engineers will have problem to view the updates.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

7.0/10
Jamie A.
Mit Google übersetzen

Good features, but Interface could be improved

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 1.2.2017
Quelle der Bewertung: Capterra

There are some good improvements over the old Vivantio platform. However, the lack of a good mobile experience holds the product back, it is simply unusable on a mobile phone, and I do not know of an app at this point

Also, it would be better if each user had a dashboard as standard that would list all items assigned to the user, (incidents, calls, tasks )

Also, if we could simply refresh a section of the screen, eg the list of incidents, that would be useful, instead of refreshing the whole page

If the site could remember the section are user is on, so when they return to site they go straight to the same section. many users will only be interested in open incidents that are assigned to their team

Finally the search could be improved. If you search for an incident by keyword, often, no results are found, even when that keyword exists in an incident. We raised this as a support call, and the response was that we should filter by dates in order to narrow the search. This would be fine if the system displayed a message to use dates to narrow the search, but the system simply says "No items to display", which is inadequate from a user experience point of view, and simply wrong from a logic point of view

Vorteile

features

Nachteile

UI

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

7.0/10

Vivantio Pro Preis

Beginnt ab
48,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Vivantio Pro Funktionen

  • API
  • Aktivitäts-Dashboard
  • Anpassbare Berichterstellung
  • Anwendungsintegration
  • Drag-and-Drop-Oberfläche
  • Integration von Dritten
  • SSL-Sicherheit
  • Warnungen / Eskalation
  • Wirtschaftsprüfung
  • Workflow-Management

  • Aktivitäts-Verfolgung
  • Automatische Benachrichtigungen
  • Berichterstattung und Statistik
  • Daten-Import / -Export
  • Echtzeit-Berichterstattung
  • Echtzeit-Daten
  • Echtzeitüberwachung
  • Werkzeuge zur Zusammenarbeit
  • Zugriffskontrolle
  • Überwachung

Vivantio Pro Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Vivantio Pro.

F. Welche Preispläne bietet Vivantio Pro an?

Vivantio Pro bietet folgende Kostenpläne an:

Beginnt ab: 48,00 $/Monat

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

F. Was sind die Hauptfunktionen von Vivantio Pro?

Wir haben keine Informationen über die Funktionen von Vivantio Pro

F. Wer sind die typischen Nutzer von Vivantio Pro?

Vivantio Pro hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von Vivantio Pro unterstützt?

Vivantio Pro unterstützt die folgenden Sprachen:

Englisch, Französisch, Ungarisch, Spanisch

F. Welche Preispläne bietet Vivantio Pro an?

Vivantio Pro hat folgende Preismodelle:

Abonnement

F. Unterstützt Vivantio Pro mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte Vivantio Pro unterstützt

F. Mit welchen anderen Applikationen integriert Vivantio Pro?

Vivantio Pro kann in folgende Anwendungen integriert werden:

Gmail, JIRA Software, Office 365, Slack

F. Welche Varianten der Kundenbetreuung bietet Vivantio Pro an?

Vivantio Pro bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen