--- description: Ausführliche Erfahrungsberichte zu Vivantio mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Vivantio mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Vivantio Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/257/knowledge-management/software) > [Vivantio](/software/91516/vivantio) # Vivantio Canonical: https://www.getapp.de/software/91516/vivantio Seite: 1 / 8\ Weiter: [Nächste Seite](https://www.getapp.de/software/91516/vivantio?page=2) > Vivantio ist eine flexible, zuverlässige und vertrauenswürdige Service-Management-Software. Vom einfachen Incident-Management bis zum Full-Enterprise-ITSM: Vivantio befähigt dich, Service Excellence für dein gesamtes Unternehmen zu liefern. > > Bewertung: **4.3/5** von 178 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 178 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Vivantio - **Region**: Boston, USA - **Gegründet**: 2005 ## Gewerblicher Kontext - **Startpreis**: 59,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Anwendungsmanagement - Asset Lifecycle Management - Audit Trail - Aufgaben-Fortschrittsverfolgung - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Autoresponders - Bedarfsmanagement - Befragungs-/Umfragemanagement ## Integrationen (18 insgesamt) - Azure DevOps - Datadog - Gmail - Jira - Lansweeper - Loggly - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Teams - New Relic - Okta - OpsGenie - PagerDuty - Salesforce Platform ... und 3 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Wissensmanagement Tools](https://www.getapp.de/directory/257/knowledge-management/software) ## Ähnliche Kategorien - [Wissensmanagement Tools](https://www.getapp.de/directory/257/knowledge-management/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.de/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.de/directory/325/it-asset-management/software) - [Issue Tracking Software](https://www.getapp.de/directory/580/issue-tracking/software) ## Alternativen 1. [Atera](https://www.getapp.de/software/102017/atera) — 4.5/5 (446 reviews) 2. [Action1](https://www.getapp.de/software/2048001/action1-rmm) — 4.9/5 (237 reviews) 3. [Milvus](https://www.getapp.de/software/132287/milvus) — 4.8/5 (298 reviews) 4. [JIRA Service Management](https://www.getapp.de/software/91811/jira-service-management) — 4.5/5 (763 reviews) 5. [Pulseway](https://www.getapp.de/software/101507/pulseway) — 4.7/5 (310 reviews) ## Nutzerbewertungen ### "Vivantio || True User Review" — 5.0/5 > **Shiella** | *8. September 2023* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The option for your to always go back and see your previous tickets created, how to create and submit it easy. > > **Nachteile**: Sometimes, there's might be a minor glitch that causing for the login user to see that they're unathorized although it works after a refresh of the page > > Good. I use it everyday, its easy to access, easy to understand, smooth to navigate ----- ### "Viviantio makes Service Easy(ier)\!" — 5.0/5 > **Lee** | *13. September 2023* | Design | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ease to create a ticket or respond to a clients service request. > > **Nachteile**: There are still some features we are working with Viviantio on to see if they can help solve tracking issues for service contracts. Also trying to see if we can get necessary reports from the platform. > > Excellent tool for keeping all communication with the client and technician in the ticket in case we need to go back and look at responses or timelines. ----- ### "Initial thoughts" — 3.0/5 > **Samantha** | *2. Februar 2017* | Immobilien | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: If customer's use it its a good way of tracking service requests > > **Nachteile**: see previous comments, regarding adding retrospective requests. Also you do not have an Industry for Housing or Property Development on your list. I have previously worked in investment banking and also venture banking but now work for a charitable housing association (wanted to be part of a business with social objectives). Have therefore had to select 'real estate' as this is the nearest but as one of southern England's largest housing associations, we provide homes for more than 67,000 people. > > I have not used customer support and do not know whether this is value for money as I am not involved in procurement. I am an analyst and our team use it to manage our workload. I have to say I don't find it very easy to use when I have to add a customer's service request retrospectively (ie. they have not requested reports via Viva desk but by email for example). Then finding the service request afterwards can be tricky once added. If you save without populating all the fields, just the 'red' compulsory ones, then the case does not save but simply disappears but it doesn't prompt you to fill anything else. ----- ### "We love how Vivantio has dramatically streamlined the IT processes" — 5.0/5 > **Sean** | *10. September 2023* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We love the very simple and effective design for tickets (from both user/engineer aspect) and that this i provides us an all-in-one solution. > > **Nachteile**: The out of the box reports aren't quite as 'snappy' as we would like, but we have in-house report designers who have built reports to suit business needs. > > Centralised and streamlined our ticket solution away from emails, teams and walk-up. Removed duplication of effort, combined with very simple ITAM and IT CRM. We have identified non-IT process which are "ticket-like" and built those in, too. ----- ### "Vivantio Review" — 5.0/5 > **Ben** | *22. September 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The ability to run monitor and manage tickets via incident reporting. Alerts and management tools are very useful and it is great and customisable for out needs. > > **Nachteile**: The mobile version isn't the easiest to use at the moment. ----- Seite: 1 / 8\ Weiter: [Nächste Seite](https://www.getapp.de/software/91516/vivantio?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/91516/vivantio) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten