Vivantio

Flexible, vertrauenswürdige und zuverlässige Service Desk Software

4,3 /5 (160 Bewertungen) Eine Bewertung verfassen!

Vivantio Übersicht

Was ist Vivantio?

Vivantio Pro ist viel mehr als nur eine Ticketing-Software. Vivantio Pro ist eine komplette IT-Service-Management-Lösung, die folgendes enthält: - Helpdesk - Asset-Management - AD/LDAP Sync - Change-Management - Wissensdatenbank - Self-Service-Webportal - Single-Sign-on - KPI Analytics Reporting - Und vieles mehr. Vivantio Pro bietet Automatisierung und rationalisiert deinen IT-Support-Workflow, sodass dein Team Antworten und Lösungen für Endbenutzer effizienter bereitstellen kann, während die IT-Gesamtkosten gesenkt werden.

Vivantio Übersicht

Kosten

Beginnt ab
48,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Vivantio Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Kanada, Europa, Lateinamerika, Mexiko, Vereinigtes Königreich, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch, Französisch, Ungarisch, Spanisch

Screenshots

Vivantio Screenshot:
Vivantio Screenshot: Vivantio Screenshot: Vivantio Screenshot: Vivantio Screenshot: Vivantio Screenshot: Vivantio Screenshot:

Vivantio Bewertungen

Vivantio Bewertungen

Gesamtbewertung
4,3
/
5
Ausgezeichnet
73

Sehr gut
60

Durchschnitt
24

Gering
3

Schlecht
0

Preis-Leistungs-Verhältnis
4,2
Funktionen
4,2
Bedienkomfort
4,2
Kundenbetreuung
4,4
83% haben diese Anwendung empfohlen
Verifizierter Rezensent

INTUITIVE TICKET MANAGEMENT SYSTEM

Every Day use uses little machine resources so other applications can run at the same time.
compatible with most commercial browsers.


Mit Google übersetzen
Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks

I have had limited experience with Vivantio technical support and after sales however the interactions that I had were pleasant and prompt. I have attended a handful of user groups over the years with former colleagues and the owners and developers that I talked to were very open and receptive to user feedback and seemed genuinely interested in their users.

Vivantio are a small enough organisation to have a relatively personal interaction level to their user base which is nice as it makes you feel more valued and appreciated as opposed to larger corporations which have a far more clinical approach.


Mit Google übersetzen
Darren G.

Excellent Product Support but lacking finer details

Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded.

In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features.

I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.


Mit Google übersetzen
Andy S.

Our IT support staff use this software to manage helpdesk calls efficiently, great for all...

: Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management/change control/knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if an incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of subtasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in effect.


Mit Google übersetzen
Geoffrey W.

Great for small businesses, less good for large enterprises

Vivantio does what it says on the tin, and for a small organisation it does a fine job. The weaknesses only become apparent when the numbers of users passes around 20, tickets pass 100 per week and customers pass around 20. Then you start to realise that there are too many manual steps in the use of the system. A good example is SLA (service level agreement) reporting; how have we performed this month against the targets we are contractually obliged to meet? An analyst works on a ticket, sends an update, then marks the ticket 'awaiting customer'. The SLA clock stops. The customer replies, but crucially there is no mechanism to start the SLA clock again, and if no one notices the SLA clock does not start again. For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.

Reports look great but are a nightmare to set up. If you don't know crystal reporting you may need a course just to send out a daily report of how many tickets you have open.

The Change workflow is rather good though. Custom workflows can be defined, where a user raises a change and submits it for approval. Any number of approvers can then be notified and the change can only be actioned when all the necessary approvers have given their go-ahead. One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone. Again, this is fine for low use, but if you are dealing with a hundred changes a week and need to convene a CAB meeting you may risk missing something.

The support department are helpful and friendly though. Always a pleasure to deal with.

Overall, I would say that Vivantio improved my own service desk, but outlived its usefulness in around 4 years.


Mit Google übersetzen
Verifizierter Rezensent
Übersetzen auf: Deutsch

INTUITIVE TICKET MANAGEMENT SYSTEM

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 14.6.2018
Quelle der Bewertung: Capterra

Every Day use uses little machine resources so other applications can run at the same time.
compatible with most commercial browsers.

Vorteile

Self contained tool with build in reports and logs, reliable for the most part. Very intuitive for the amateur user, Forgiving when errors occurs,

Nachteile

Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Jonathon H.
Branche: E-Learning
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen auf: Deutsch

Good value for money ITSM Tool for ITIL based Service Desks

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 6.4.2020
Quelle der Bewertung: Capterra

I have had limited experience with Vivantio technical support and after sales however the interactions that I had were pleasant and prompt. I have attended a handful of user groups over the years with former colleagues and the owners and developers that I talked to were very open and receptive to user feedback and seemed genuinely interested in their users.

Vivantio are a small enough organisation to have a relatively personal interaction level to their user base which is nice as it makes you feel more valued and appreciated as opposed to larger corporations which have a far more clinical approach.

Vorteile

I used Vivantio daily for 6 years and whilst the Organisation that I worked for did not take full advantage of all it had to offer the main features within the software that we did use were great.

The user interface is simple and straightforward and doesn't take a lot of time to pick up, it is reasonably configurable to your specific organisation however the main layout is entirely ITIL based split into Service Requests, Incidents, Problems etc meaning if you do not follow this framework then it may not be the best tool for you.

It has all the features that most users would need from an ITSM Tool such as asset management, reporting, raising support calls, CRM management, self service user interface etc. As I have had limited experiences with other ITSM and CRM software I cannot fully compare its functionality with others however I personally found it did everything I needed it to.

Vivantio offer both managed and self managed versions of the software depending on the size of your Organisation and the expertise you have available.

I left the Organisation before their full implementation of the latest version of Vivantio (Flex) so cannot speak fully about that but from what I did use of it I found it very intuitive and time saving.

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

Nachteile

There is nothing that I particularly disliked about the software itself.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 7.0/10

Darren G.
Branche: Finanzdienstleistungen
Untern. Größe: 10.001+ Mitarbeiter
Übersetzen auf: Deutsch

Excellent Product Support but lacking finer details

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 31.1.2017
Quelle der Bewertung: Capterra

Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded.

In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features.

I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.

Vorteile

User Support, Workflow module

Nachteile

GUI, speed of page loads, lack of updates to key functionality

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 5.0/10

Andy S.
Branche: Informationstechnologie & -dienste
Untern. Größe: 1.001-5.000 Mitarbeiter
Übersetzen auf: Deutsch

Our IT support staff use this software to manage helpdesk calls efficiently, great for all businesse

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 15.2.2018
Quelle der Bewertung: Capterra

: Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management/change control/knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if an incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of subtasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in effect.

Vorteile

This software offers lot's of functionality, the client management features allows interaction with external and internal clients, calls can be managed easily and end users can track their own updates and call status.

We find that Active Directory / LDAP Integration is most useful making it easy to configure and are able to use our own AD security groups to configure permissions to access ITSM

We are able to manage end users incidents via Incident Management, offers great functionality keeping the user up to date with the progress of their call working towards a remedy, with automatic notifications when the call has been updated with new information

with the Problem Management feature we are able to easily keep records of current workarounds that have been implemented until a more permanent fix has been sourced.

Change Management - We use this for major changes to the network with our network team,

and much more listed below.
Ticket Templates
Automated Ticket Routing
Built in Reports
Service Level Agreements (SLA)
Asset Management / CMDB
Asset Audit Trail
Custom Report Builder
Data Export (PDF, XML, CSV)
Business Rules Engine
Automated Escalation Rules
Self-Service Web Portal
Tasking
Customizable Views
Build-in Interactive Reports
Custom Reports Builder
Service Level Man

Nachteile

some features don't allow multiple close on calls, so if there are lots of tasks closing them in one go can't be done.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Geoffrey W.
Branche: Informationstechnologie & -dienste
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Great for small businesses, less good for large enterprises

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 10.2.2017
Quelle der Bewertung: Capterra

Vivantio does what it says on the tin, and for a small organisation it does a fine job. The weaknesses only become apparent when the numbers of users passes around 20, tickets pass 100 per week and customers pass around 20. Then you start to realise that there are too many manual steps in the use of the system. A good example is SLA (service level agreement) reporting; how have we performed this month against the targets we are contractually obliged to meet? An analyst works on a ticket, sends an update, then marks the ticket 'awaiting customer'. The SLA clock stops. The customer replies, but crucially there is no mechanism to start the SLA clock again, and if no one notices the SLA clock does not start again. For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.

Reports look great but are a nightmare to set up. If you don't know crystal reporting you may need a course just to send out a daily report of how many tickets you have open.

The Change workflow is rather good though. Custom workflows can be defined, where a user raises a change and submits it for approval. Any number of approvers can then be notified and the change can only be actioned when all the necessary approvers have given their go-ahead. One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone. Again, this is fine for low use, but if you are dealing with a hundred changes a week and need to convene a CAB meeting you may risk missing something.

The support department are helpful and friendly though. Always a pleasure to deal with.

Overall, I would say that Vivantio improved my own service desk, but outlived its usefulness in around 4 years.

Vorteile

Ease of use;
easy to set up and configure;
helpful support staff;
cloud-based and so can be used from anywhere;
configurable change workflow;
self-service portal;
auto-update of changes via email;
Licencing by concurrent users, meaning that many users can be set up, but there is a limit on how many can access the system at once. This is very useful for users raining changes who do not need to access the system often, and keeps the cost down.

Nachteile

Functionality quite basic;
No accurate way to measure SLA;
not enough automation - it needs to be able to automatically change statuses, assignees, etc., based on user actions

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 6.0/10

Nutzerempfehlung
8,3/10
Basierend auf 160 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Vivantio Preis

Vivantio Preis

Beginnt ab
48,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,2/5
Basierend auf 160 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Vivantio Funktionen

Vivantio Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Automatische Benachrichtigungen
Berichterstattung und Statistik
Compliance Management
Daten-Import / -Export
Datenvisualisierung
Drag-and-Drop-Oberfläche
Echtzeit-Daten
Echtzeitüberwachung
Genehmigungs-Management
Integration von Dritten
Rollen-basierte Genehmigung
Warnungen / Eskalation
Werkzeuge zur Zusammenarbeit
Wirtschaftsprüfung
Workflow-Management
Zugriffskontrolle
Überwachung
Funktionen
4,2/5
Basierend auf 160 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Vivantio Häufig gestellte Fragen

Vivantio Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Vivantio.

F. Welche Preispläne bietet Vivantio an?

Vivantio bietet folgende Kostenpläne an:

Beginnt ab: 48,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Vivantio?

Wir haben keine Informationen über die Funktionen von Vivantio

F. Wer sind die typischen Nutzer von Vivantio?

Vivantio hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von Vivantio unterstützt?

Vivantio unterstützt die folgenden Sprachen:

Englisch, Französisch, Ungarisch, Spanisch

F. Welche Preispläne bietet Vivantio an?

Vivantio hat folgende Preismodelle:

Abonnement

F. Unterstützt Vivantio mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte Vivantio unterstützt

F. Mit welchen anderen Applikationen integriert Vivantio?

Vivantio kann in folgende Anwendungen integriert werden:

Gmail, JIRA, Microsoft 365, Slack

F. Welche Varianten der Kundenbetreuung bietet Vivantio an?

Vivantio bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen