Vivantio

Vivantio

Flexible, vertrauenswürdige und zuverlässige Service Desk Software

4.3/5 (159 Bewertungen)

Vivantio Übersicht

Was ist Vivantio?

Vivantio Pro ist viel mehr als nur eine Ticketing-Software. Vivantio Pro ist eine komplette IT-Service-Management-Lösung, die folgendes enthält: - Helpdesk - Asset-Management - AD/LDAP Sync - Change-Management - Wissensdatenbank - Self-Service-Webportal - Single-Sign-on - KPI Analytics Reporting - Und vieles mehr. Vivantio Pro bietet Automatisierung und rationalisiert deinen IT-Support-Workflow, sodass dein Team Antworten und Lösungen für Endbenutzer effizienter bereitstellen kann, während die IT-Gesamtkosten gesenkt werden.

Vivantio Übersicht

Preis

Beginnt ab
48,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Vivantio Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Kanada, Europa, Lateinamerika, Mexiko, Vereinigtes Königreich, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch, Französisch, Ungarisch, Spanisch

Screenshots

Vivantio Screenshot:
Vivantio Screenshot: Vivantio Screenshot: Vivantio Screenshot: Vivantio Screenshot: Vivantio Screenshot: Vivantio Screenshot:

Vivantio Bewertungen

Vivantio Bewertungen

Gesamtbewertung
4.3
/
5 159 Nutzerbewertungen
Ausgezeichnet
73

Sehr gut
59

Durchschnitt
24

Gering
3

Schlecht
0

Preis-Leistungs-Verhältnis
4.2
Funktionen
4.2
Bedienkomfort
4.2
Kundenbetreuung
4.4
83% haben diese Anwendung empfohlen
Verifizierter Rezensent

INTUITIVE TICKET MANAGEMENT SYSTEM

Every Day use uses little machine resources so other applications can run at the same time.
compatible with most commercial browsers.


Mit Google übersetzen
Andy S.

Our IT support staff use this software to manage helpdesk calls efficiently, great for all...

: Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management/change control/knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if an incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of subtasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in effect.


Mit Google übersetzen
Geoffrey W.

Great for small businesses, less good for large enterprises

Vivantio does what it says on the tin, and for a small organisation it does a fine job. The weaknesses only become apparent when the numbers of users passes around 20, tickets pass 100 per week and customers pass around 20. Then you start to realise that there are too many manual steps in the use of the system. A good example is SLA (service level agreement) reporting; how have we performed this month against the targets we are contractually obliged to meet? An analyst works on a ticket, sends an update, then marks the ticket 'awaiting customer'. The SLA clock stops. The customer replies, but crucially there is no mechanism to start the SLA clock again, and if no one notices the SLA clock does not start again. For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.

Reports look great but are a nightmare to set up. If you don't know crystal reporting you may need a course just to send out a daily report of how many tickets you have open.

The Change workflow is rather good though. Custom workflows can be defined, where a user raises a change and submits it for approval. Any number of approvers can then be notified and the change can only be actioned when all the necessary approvers have given their go-ahead. One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone. Again, this is fine for low use, but if you are dealing with a hundred changes a week and need to convene a CAB meeting you may risk missing something.

The support department are helpful and friendly though. Always a pleasure to deal with.

Overall, I would say that Vivantio improved my own service desk, but outlived its usefulness in around 4 years.


Mit Google übersetzen
Darren G.

Excellent Product Support but lacking finer details

Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded.

In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features.

I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.


Mit Google übersetzen
Andy S.

Excellent ITSM System, a must for all

Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management / change control / knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if a incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of sub tasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in affect.

There are lots of other functions and features, all configurable but just too many too mention, in a nut shell and a 360 view on this system, to put it bluntly it's a fantastic system that does basically what it says on the tin, I would recommend the Vivantio system to other businesses as this system in my opinion is much further ahead than others.


Mit Google übersetzen
Verifizierter Rezensent
Mit Google übersetzen

INTUITIVE TICKET MANAGEMENT SYSTEM

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 14.6.2018
Quelle der Bewertung: Capterra

Every Day use uses little machine resources so other applications can run at the same time.
compatible with most commercial browsers.

Vorteile

Self contained tool with build in reports and logs, reliable for the most part. Very intuitive for the amateur user, Forgiving when errors occurs,

Nachteile

Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Andy S.
Branche: Informationstechnologie & -dienste
Untern. Größe: 1.001-5.000 Mitarbeiter
Mit Google übersetzen

Our IT support staff use this software to manage helpdesk calls efficiently, great for all businesse

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 15.2.2018
Quelle der Bewertung: Capterra

: Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management/change control/knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if an incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of subtasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in effect.

Vorteile

This software offers lot's of functionality, the client management features allows interaction with external and internal clients, calls can be managed easily and end users can track their own updates and call status.

We find that Active Directory / LDAP Integration is most useful making it easy to configure and are able to use our own AD security groups to configure permissions to access ITSM

We are able to manage end users incidents via Incident Management, offers great functionality keeping the user up to date with the progress of their call working towards a remedy, with automatic notifications when the call has been updated with new information

with the Problem Management feature we are able to easily keep records of current workarounds that have been implemented until a more permanent fix has been sourced.

Change Management - We use this for major changes to the network with our network team,

and much more listed below.
Ticket Templates
Automated Ticket Routing
Built in Reports
Service Level Agreements (SLA)
Asset Management / CMDB
Asset Audit Trail
Custom Report Builder
Data Export (PDF, XML, CSV)
Business Rules Engine
Automated Escalation Rules
Self-Service Web Portal
Tasking
Customizable Views
Build-in Interactive Reports
Custom Reports Builder
Service Level Man

Nachteile

some features don't allow multiple close on calls, so if there are lots of tasks closing them in one go can't be done.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Geoffrey W.
Branche: Informationstechnologie & -dienste
Untern. Größe: 51-200 Mitarbeiter
Mit Google übersetzen

Great for small businesses, less good for large enterprises

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 10.2.2017
Quelle der Bewertung: Capterra

Vivantio does what it says on the tin, and for a small organisation it does a fine job. The weaknesses only become apparent when the numbers of users passes around 20, tickets pass 100 per week and customers pass around 20. Then you start to realise that there are too many manual steps in the use of the system. A good example is SLA (service level agreement) reporting; how have we performed this month against the targets we are contractually obliged to meet? An analyst works on a ticket, sends an update, then marks the ticket 'awaiting customer'. The SLA clock stops. The customer replies, but crucially there is no mechanism to start the SLA clock again, and if no one notices the SLA clock does not start again. For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.

Reports look great but are a nightmare to set up. If you don't know crystal reporting you may need a course just to send out a daily report of how many tickets you have open.

The Change workflow is rather good though. Custom workflows can be defined, where a user raises a change and submits it for approval. Any number of approvers can then be notified and the change can only be actioned when all the necessary approvers have given their go-ahead. One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone. Again, this is fine for low use, but if you are dealing with a hundred changes a week and need to convene a CAB meeting you may risk missing something.

The support department are helpful and friendly though. Always a pleasure to deal with.

Overall, I would say that Vivantio improved my own service desk, but outlived its usefulness in around 4 years.

Vorteile

Ease of use;
easy to set up and configure;
helpful support staff;
cloud-based and so can be used from anywhere;
configurable change workflow;
self-service portal;
auto-update of changes via email;
Licencing by concurrent users, meaning that many users can be set up, but there is a limit on how many can access the system at once. This is very useful for users raining changes who do not need to access the system often, and keeps the cost down.

Nachteile

Functionality quite basic;
No accurate way to measure SLA;
not enough automation - it needs to be able to automatically change statuses, assignees, etc., based on user actions

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 6.0/10

Darren G.
Branche: Finanzdienstleistungen
Untern. Größe: 10.001+ Mitarbeiter
Mit Google übersetzen

Excellent Product Support but lacking finer details

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 31.1.2017
Quelle der Bewertung: Capterra

Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded.

In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features.

I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.

Vorteile

User Support, Workflow module

Nachteile

GUI, speed of page loads, lack of updates to key functionality

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 5.0/10

Andy S.
Branche: Design
Untern. Größe: 1.001-5.000 Mitarbeiter
Mit Google übersetzen

Excellent ITSM System, a must for all

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 3.2.2017
Quelle der Bewertung: Capterra

Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management / change control / knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if a incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of sub tasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in affect.

There are lots of other functions and features, all configurable but just too many too mention, in a nut shell and a 360 view on this system, to put it bluntly it's a fantastic system that does basically what it says on the tin, I would recommend the Vivantio system to other businesses as this system in my opinion is much further ahead than others.

Vorteile

Keeps the users in the loop with updates on incidents, being able to assign tasks to one incident for different team members

Nachteile

when a users out of office is on and closing a call the out of office response reopens the call so the IT analyst has to remember to uncheck inform user to prevent the automated email informing them that the call was closed avoiding the out of office reopening the call.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Nutzerempfehlung
8.3/10
Basierend auf 159 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Vivantio Preis

Vivantio Preis

Beginnt ab
48,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4.2/5
Basierend auf 159 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Vivantio Funktionen

Vivantio Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anwendungsintegration
Automatische Benachrichtigungen
Berichterstattung und Statistik
Compliance Management
Daten-Import / -Export
Datenvisualisierung
Drag-and-Drop-Oberfläche
Echtzeit-Daten
Echtzeitüberwachung
Integration von Dritten
SSL-Sicherheit
Warnungen / Eskalation
Werkzeuge zur Zusammenarbeit
Wirtschaftsprüfung
Workflow-Management
Zugriffskontrolle
Überwachung
Funktionen
4.2/5
Basierend auf 159 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Vivantio Häufig gestellte Fragen

Vivantio Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Vivantio.

F. Welche Preispläne bietet Vivantio an?

Vivantio bietet folgende Kostenpläne an:

Beginnt ab: 48,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Vivantio?

Wir haben keine Informationen über die Funktionen von Vivantio

F. Wer sind die typischen Nutzer von Vivantio?

Vivantio hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von Vivantio unterstützt?

Vivantio unterstützt die folgenden Sprachen:

Englisch, Französisch, Ungarisch, Spanisch

F. Welche Preispläne bietet Vivantio an?

Vivantio hat folgende Preismodelle:

Abonnement

F. Unterstützt Vivantio mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte Vivantio unterstützt

F. Mit welchen anderen Applikationen integriert Vivantio?

Vivantio kann in folgende Anwendungen integriert werden:

Gmail, JIRA Software, Office 365, Slack

F. Welche Varianten der Kundenbetreuung bietet Vivantio an?

Vivantio bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen