HarmonyPSA
Die nächste Generation der Professional Services Automation.
4,5 /5 (18 Bewertungen) Eine Bewertung verfassen!HarmonyPSA Übersicht
Was ist HarmonyPSA?
HarmonyPSA ist eine vollständige PSA-Lösung mit vollständigem Service-Desk, CRM-und Accounting-Back-End zusätzlich zur normalen Kern-PSA-Funktionalität.
Die kompromisslose Service Desk-Funktionalität von Harmony ist vielseitig konfigurierbar. Sie ermöglicht es Ihnen, unbegrenzte Ticket-Typen mit benutzerdefinierten Workflows, Routing-Regeln und nahtlosem E-Mail-Threading Plus, Zeitzonen-Unterstützung, SLA-Überwachung und Eskalation zu entwickeln. Ihre vollständiges Marken-Client-Portal ermöglicht es Unternehmen, die vollständige Kontrolle über deine Frontdoor zu haben, ohne die für die Anpassung Geld auszugeben. All dies steht in einer geräteunabhängigen Benutzeroberfläche zur Verfügung, die volle Funktionalität steht bei Harmony über die Cloud und über Desktop-to-Handy zur Verfügung.
Aber was Harmony wirklich von anderen unterscheidet, ist, dass neben der Verwaltung dieser operativen Workflows auch ein intelligentes Rechnungslegung-Back-End vorhanden ist, das das Back-Office automatisiert und Abrechnungs-und Buchhaltungsfehler eliminiert. Mit einfachem Zugriff auf die vollständige Business Intelligence-Berichterstattung, das zu Cash-to-Accounting und Full Business Lifecycle Management führt, ist HarmonyPSA ist eine große PSA-Lösung, die mehr wie ein ERP für Technologie-Unternehmen ist.
HarmonyPSA Übersicht
Kosten
Preisoptionen
HarmonyPSA Funktionen
Screenshots
HarmonyPSA Bewertungen
HarmonyPSA Bewertungen
Flexible with strong APIs
The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.
HarmonyPSA is a modern, agile PSA with all the features and great support.
We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.
The PSA you that will steal you money
Nothing more than a group of used car salesman. Bait and switch is the name of the game for this software company. Stay as far away as you can.
WAN Dynamics Harmony Review
We are now running our entire company on Harmony, and we have been able to reduce costs by rolling the third-party systems we were using into it.
HarmonyPSA intergration into our company
We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors.
We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs. We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles.
The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist.
We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition
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Flexible with strong APIs
Vorteile
The ease in which we can configure this to our workflow and not have to change our business model to fit the product as well as the ability to use the APIs.
Nachteile
Limitations in the ability to customize screens for end-users. Some employees get confused when confronted with fields and choices they do not use.
HarmonyPSA is a modern, agile PSA with all the features and great support.
We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.
Vorteile
A modern, powerful service desk is a priority for us. HarmonyPSA was literally the only PSA we found that met our requirements. Sadly, the simple question, "Can we put HTML in ticket comments?" eliminated almost the whole pack of PSA solutions out there, including the industry leaders.
HarmonyPSA uses a modern technology stack and a responsive web design so it works on all devices and screen sizes.
Their contract management handles all our recurring billing, including the edge cases.
The sales, quoting, and purchasing features are flexible and built with plenty of approval and release stages to facilitate an organized work flow and delegation of duties amongst our team.
Dynamic URL links and editable HTML templates make customization and integrations possible.
They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly.
Nachteile
Documentation and help videos could be better. I get the impression it's not a priority as they are growing and adding features so quickly.
We're in the US and HarmonyPSA is headquartered in Britain, so we had to deal with the time change while onboarding.
The PSA you that will steal you money
Nothing more than a group of used car salesman. Bait and switch is the name of the game for this software company. Stay as far away as you can.
Vorteile
The GUI is good looking and you will be told all the features it has and things it can do.
Nachteile
This is nothing more than VaporWare. Looks good during the sale but after you sign up there is nothing for functionality. Integrations are all import based. Support is extremely lacking. Training and implementation the implementers dont know how to do. The owner knows nothing about customer support or service just about trying to get rich quick.
WAN Dynamics Harmony Review
We are now running our entire company on Harmony, and we have been able to reduce costs by rolling the third-party systems we were using into it.
Vorteile
Harmony PSA is easy to use, and has very nice time tracking, billing, process flow and order management features. It enabled us to implement a company-wide Operational Support System that fits our every need.
Nachteile
It took a bit of time to integrate with our existing processes.
HarmonyPSA intergration into our company
We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors.
We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs. We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles.
The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist.
We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition
Vorteile
The software fits the whole company rather than just a department giving a full overview to the company. The cloud solution means we can access it anywhere and is mobile optimised to be used on the go.
Nachteile
As the product is an off the shelf solution, there are limitations to what the software can do but we have made adjustments and work arounds to implement into our company.
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HarmonyPSA Preis
HarmonyPSA Preis
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
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HarmonyPSA Funktionen
HarmonyPSA Funktionen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen
Kategorien
Kategorien
HarmonyPSA Häufig gestellte Fragen
HarmonyPSA Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über HarmonyPSA.
F. Welche Preispläne bietet HarmonyPSA an?
HarmonyPSA bietet folgende Kostenpläne an:
Beginnt ab: 55,00 $/Monat
Preismodell: Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von HarmonyPSA?
Wir haben keine Informationen über die Funktionen von HarmonyPSA
F. Wer sind die typischen Nutzer von HarmonyPSA?
HarmonyPSA hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen, Öffentliche Verwaltung, Kleine Unternehmen
F: Welche Sprachen werden von HarmonyPSA unterstützt?
HarmonyPSA unterstützt die folgenden Sprachen:
Niederländisch, Englisch, Französisch, Deutsch, Portugiesisch, Spanisch
F. Welche Preispläne bietet HarmonyPSA an?
HarmonyPSA hat folgende Preismodelle:
Abonnement
F. Unterstützt HarmonyPSA mobile Geräte?
Wir haben keine Informationen darüber, welche Geräte HarmonyPSA unterstützt
F. Mit welchen anderen Applikationen integriert HarmonyPSA?
HarmonyPSA kann in folgende Anwendungen integriert werden:
BlueSnap, HubSpot Marketing, JIRA, Mailchimp, NinjaRMM, QuickBooks Online, RingCentral, SYSPRO, Sage Business Cloud Accounting, Xero
F. Welche Varianten der Kundenbetreuung bietet HarmonyPSA an?
HarmonyPSA bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Online-Support, Telefon-Support, Video-Anleitungen, Wissensdatenbank, Wissensdatenbank
The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.