--- description: Ausführliche Erfahrungsberichte zu Groove mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Groove mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Groove Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [Groove](/software/91569/groove) # Groove Canonical: https://www.getapp.de/software/91569/groove Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.getapp.de/software/91569/groove?page=2) > Mit Groove sind kleine oder große Teams stets auf demselben Stand und Kunden erhalten die personalisierte Erfahrung, die sie verdienen. Groove wurde für wachsende Teams entwickelt. Du erhältst alles, was du für produktiveres Arbeiten und zufriedenere Kunden brauchst – ganz ohne komplizierten Helpdesk. Und das Erlebnis für deine Kunden gestaltet sich persönlicher. > > Bewertung: **4.5/5** von 87 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 87 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Groove Networks - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Brasilien, China, Indien, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anpassbare Vorlagen - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Call-Center-Management - Catalog Management - Chat / Messaging - Content-Management - Dashboard - Daten-Import / -Export - Drag-and-Drop - E-Mail-Management - Echtzeit-Chat ## Integrationen (12 insgesamt) - Delighted - GitHub - Instagram - Jira - JustCall - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - Chat ## Category - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [CEM Software (Customer Experience Management)](https://www.getapp.de/directory/601/customer-experience/software) - [Wissensmanagement Tools](https://www.getapp.de/directory/257/knowledge-management/software) - [Customer Success Tools](https://www.getapp.de/directory/959/customer-success/software) ## Alternativen 1. [Salesforce Sales Cloud](https://www.getapp.de/software/90378/salesforce) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1789 reviews) 4. [LiveChat](https://www.getapp.de/software/8385/livechat) — 4.6/5 (1728 reviews) 5. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3487 reviews) ## Nutzerbewertungen ### "Pretty good, give it a try." — 4.0/5 > **Tim** | *4. April 2016* | Bildungsmanagement > > **Vorteile**: Support Tickets Easy to get started Good support response > > **Nachteile**: KB hard to customize Not seeing improvements lately to KB > > I love the Groove blog. It's a must read for anyone making Saas. As a result I was trying to find a reason to use Groove. I signed up once we had enough customers and support requests to warrant having a KB. I have found the support ticketing system really quite good. Keeps things in order amongst our small team. I am frustrated by the KB though. In my opinion, it's not very user friendly...which has been a surprise given Grooves Blog. Overall, definitely worth a try and you can decide. ----- ### "Best of the Best" — 5.0/5 > **Jamie** | *5. Februar 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: \* Easy to setup \* Easy for team members to use \* Simplicity is the ultimate sophistication > > **Nachteile**: Absolutely nothing - the team and company are amazing. ----- ### "I so want this to be better\!" — 2.0/5 > **Mark** | *4. Januar 2017* | Empfehlungsbewertung: 1.0/10 > > I really like what Groove is all about as a company and what the product claims to be...Sadly, it falls well short of expectations. ----- ### "Great business email provider" — 5.0/5 > **Amy** | *10. September 2024* | Unternehmensberatung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: To be able to work as a team and be able to jump in and help out if they are out. > > **Nachteile**: There is nothing that I don't like about Groove. > > It has been easy to transition over from Gmail. I like the email templates you are able to set up for quick responses. ----- ### "Great look, needs some work on search and reporting" — 4.0/5 > **Lo** | *5. Januar 2017* | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Pretty, easy to get new people on and teach them how to use the basic functions, tagging is super easy > > **Nachteile**: Search, snooze options are limiting and need to be available when I'm composing a message, reporting > > We initially chose Groove because we found it really easy to use, it didn't feel robotic and clunky from to our customers, you guys offered simple and easy tagging, and the promise of the added snooze feature. Those things have been great for us and I think has made our move to Groove a step above email. There is a lot of room for improvement in a couple of areas I can see. First would be search - I find Groove's search functionality slow and clunky. Almost every time I need to search for something, I find myself going back to Gmail and since this is something I do daily, I always need to have the account open in Groove and in Gmail. Our hope in this switch was to completely get out of email and the search functionality has made that impossible. I love being able to use the search operators Google has and if they're available in Groove as well I have not figured out how to get them to work. Additionally, the time frames I can search are very limiting. I have also found the reporting to be lackluster. We want to use this to help make our product better and we use tags on our messages to help keep track of what our customers are writing in about. It is helpful to see how many times each tag has been added to a message but that doesn't really give me the whole picture. I need to be able to see the messages themselves, which leads me back to the search function, and because the tags don't translate back into Gmail I'm stuck with the search available. If all I wanted to do was answer customer emails quickly in a pretty environment, Groove will get the job done without an issue. Because we're trying to use customer support to make our product better, I think there is a bit of a disconnect. There are a couple smaller bugs I see regularly but haven't been bothersome enough to write into support. For example, if I make a typo when I'm typing a tag in and backspace, then I am no longer able to use my arrow keys to navigate up and down the auto-complete list. ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.getapp.de/software/91569/groove?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/91569/groove) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten