PagerDuty

Über PagerDuty
PagerDuty ist eine Cloud-Software, die Menschen, Systeme und Daten in einer einzigen Ansicht verbindet, für Sichtbarkeit und umsetzbare Intelligenz über alle Abläufe hinweg. Das SaaS-System für Warnmeldungen und zur Vorfallsverfolgung von PagerDuty hilft IT-Betriebs- und DevOps-Ingenieuren, kritische Fehler in ihren IT-Systemen so schnell wie möglich zu beheben.
PagerDuty lässt sich in alle IT-Infrastruktur-Überwachungstools wie Splunk, New Relic, Nagios, Zenoss und andere integrieren und kümmert sich um den menschlichen Teil der Gleichung: Alarmierung (per Telefon, SMS, E-Mail), Bereitschaftsplanung für Teams und automatische Eskalation kritischer Probleme. PagerDuty wird von Fortune-500-Unternehmen und Start-ups gleichermaßen eingesetzt. Zum Kundenkreis der Lösung zählen Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square und GitHub.
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Nutzerbewertungen
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- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Pager Duty - Proof you get what you pay for
Bewertet am 10.10.2018
We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from...
We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.
Vorteile
I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes.
Nachteile
The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Operations Platform which works
Bewertet am 7.11.2019
Vorteile
-multiple integrations with many tools.
-easy to set up and use
-mobile App
-stable
Nachteile
Some of the integrations, at least at the moment, are not ways. Such as Zendesk and PagerDuty where you can only create incidents when a Zendesk case is created but not the other way around.
The mobile App does not have all the features as the web platform.
In Betracht gezogene Alternativen
OpsGenieGründe für den Wechsel zu PagerDuty
The ability of having primary and secondary rosters- Branche: Unterhaltungselektronik
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
reliable
Bewertet am 13.11.2019
Vorteile
Very fast and reliable notifications. The mobile app is great to use for acknowledging and resolving pages.
Nachteile
Confusing setup for simple services. Should have a streamlined process to set up user, team, service, and escalation policy in a few clicks.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Bye Bye to old school on-call practices
Bewertet am 13.11.2019
Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have...
Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.
Vorteile
PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.
The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.
Nachteile
The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.
- Branche: Computer-Vernetzung
-
Quelle der Bewertung
Gesamtbewertung
From 10,000 emails to one actionable alert: PagerDuty
Bewertet am 30.4.2015
I started trialling PagerDuty and other alert aggregation services after accidentally sending...
I started trialling PagerDuty and other alert aggregation services after accidentally sending myself 10,000 emails. One thing PagerDuty does and does well, is cut through the noise, and helps you focus on the actionable issues. With integration with almost every alerting tool out there, including basic email - integrating a PagerDuty alert into your application or service is far too easy. The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand. The PagerDuty app itself makes being on call so much easier, with simple acknowledgement and resolution actions, next to escalation and incident collaboration features. Having user controlled customisation, you can setup the alerting to suit your connectivity and support your sleep. After 6 years on call for a critical NZ wide system, I can say PagerDuty is refreshing change to the game. Don't hate the pager...
Vorteile
Simple setup and easy first alert.
Comprehensive incident management, reporting and analytics to focus on what matters.
Highly configurable alerting that is controllable by the recipient themselves.
Easy escalation, resolution and communication features in mobile application and via the web.
Well supported SMS and Phone alerting and incident management - Internationally
Quick and easy support for the product - from a great PagerDuty team.
Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.
Nachteile
PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing!
While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.
PagerDuty Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über PagerDuty.F. Welche Preispläne bietet PagerDuty an?
PagerDuty bietet folgende Kostenpläne an:
- Ab: 10,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von PagerDuty?
PagerDuty hat die folgenden typischen Kunden:
2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von PagerDuty unterstützt?
PagerDuty unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt PagerDuty mobile Geräte?
PagerDuty unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert PagerDuty?
PagerDuty kann in folgende Anwendungen integriert werden:
Amazon EC2, AppDynamics, BigPanda, Bitium, Circonus, CloudMonix, Crashlytics, Datadog, Dynatrace, Freshservice, Front, Google Workspace, HaloPSA, Incapsula, Integrate.io, Jira, Kayako, Librato, Loggly, LogicMonitor, Logz.io, Nagios XI, Neustar UltraDNS, New Relic, Papertrail, Pingdom, Pulseway, RapidSpike, Raygun, Rollbar, ScienceLogic, Scout APM, Sentry, ServiceNow, Site24x7, SiteScope, Slack, Sophie, Sumo Logic, ValueOps, WhatsUp Gold, Zabbix, Zapier, Zendesk Suite, xMatters
F. Welche Varianten der Kundenbetreuung bietet PagerDuty an?
PagerDuty bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat
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