PagerDuty

PagerDuty

Problem-Management & Operations-Performance-Software

4.6/5 (173 Bewertungen)

PagerDuty Übersicht

Was ist PagerDuty?

PagerDuty ist eine Cloud-Software, die Menschen, Systeme und Daten in einer einzigen Ansicht verbindet - so dass Sichtbarkeit und umsetzbare Intelligenz in all ihren Vorgängen erstellt werden kann.

PagerDuty Übersicht

Preis

Beginnt ab
10,00 $/Monat

Preisoptionen

Gratis Testen
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis

PagerDuty Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Brasilien, Kanada, China und 5 weitere , Europa, Deutschland, Indien, Japan, Lateinamerika
Unterstützte Sprachen
Englisch

Screenshots

PagerDuty Screenshot: An operations command console offers advanced analytics and visibility
PagerDuty Screenshot: An operations command console offers advanced analytics and visibility PagerDuty Screenshot: Incident management PagerDuty Screenshot: Reports & analytics PagerDuty Screenshot: Escalation policy PagerDuty Screenshot: PagerDuty user PagerDuty Screenshot: Mobile apps for iOS and Android PagerDuty Screenshot: Native app for iOS PagerDuty Screenshot: Native app for Android PagerDuty Screenshot: Hand-Off notification PagerDuty Screenshot: Event intelligence

PagerDuty Bewertungen

PagerDuty Bewertungen

Gesamtbewertung
4.6
/
5
Ausgezeichnet
109

Sehr gut
57

Durchschnitt
6

Gering
0

Schlecht
1

Preis-Leistungs-Verhältnis
4.3
Funktionen
4.4
Bedienkomfort
4.3
Kundenbetreuung
4.4
96% haben diese Anwendung empfohlen
Corey F.

Bye Bye to old school on-call practices

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.


Mit Google übersetzen
Michael H.

Pager Duty - Proof you get what you pay for

We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.


Mit Google übersetzen
Kenneth D.

PagerDuty : A solution to almost every problem you didn't know you had yet

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.


Mit Google übersetzen
Ryan W.

reliable


Mit Google übersetzen
Derek O.

Great solution for on-call and incident management for any organisation!

We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.


Mit Google übersetzen
Corey F.
Branche: Informationstechnologie & -dienste
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen nach: Deutsch

Bye Bye to old school on-call practices

Täglich für 6-12 Monate genutzt
Bewertet am 13.11.2019
Quelle der Bewertung: Capterra

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Vorteile

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.

The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Nachteile

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Michael H.
Branche: Informationstechnologie & -dienste
Untern. Größe: 51-200 Mitarbeiter
Übersetzen nach: Deutsch

Pager Duty - Proof you get what you pay for

Täglich für Kostenlose Testversion genutzt
Bewertet am 10.10.2018
Quelle der Bewertung: Capterra

We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.

Vorteile

I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes.

Nachteile

The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote: 9.0/10

Kenneth D.
Branche: Finanzdienstleistungen
Untern. Größe: 1.001-5.000 Mitarbeiter
Übersetzen nach: Deutsch

PagerDuty : A solution to almost every problem you didn't know you had yet

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 7.11.2019
Quelle der Bewertung: Capterra

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Vorteile

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Handles real issues in real time with everything you need

Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Nachteile

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.

PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.

Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Ryan W.
Branche: Unterhaltungselektronik
Untern. Größe: 10.001+ Mitarbeiter
Übersetzen nach: Deutsch

reliable

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 13.11.2019
Quelle der Bewertung: Capterra

Vorteile

Very fast and reliable notifications. The mobile app is great to use for acknowledging and resolving pages.

Nachteile

Confusing setup for simple services. Should have a streamlined process to set up user, team, service, and escalation policy in a few clicks.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 5.0/10

Derek O.
Branche: Computer-Software
Untern. Größe: 1.001-5.000 Mitarbeiter
Übersetzen nach: Deutsch

Great solution for on-call and incident management for any organisation!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 22.11.2019
Quelle der Bewertung: Capterra

We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.

Vorteile

PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.

Nachteile

It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
8.8/10
Basierend auf 173 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

PagerDuty Preis

PagerDuty Preis

Beginnt ab
10,00 $/Monat
Gratis Testen
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4.3/5
Basierend auf 173 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

PagerDuty Funktionen

PagerDuty Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anwendungsintegration
Automatische Benachrichtigungen
Berichterstattung und Statistik
Compliance Management
Daten-Import / -Export
Datenvisualisierung
Drag-and-Drop-Oberfläche
Echtzeit-Berichterstattung
Echtzeit-Daten
Echtzeitüberwachung
Integration von Dritten
Warnungen / Eskalation
Werkzeuge zur Zusammenarbeit
Wirtschaftsprüfung
Workflow-Management
Zugriffskontrolle
Überwachung
Funktionen
4.4/5
Basierend auf 173 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Videos und Anleitungen

Videos und Anleitungen

Zusätzliche Informationen für PagerDuty

Zusätzliche Informationen für PagerDuty

Schlüssel-Features von PagerDuty

  • Automatisches Skalieren
  • Effektive Benachrichtigungen
  • Einfache Einrichtung
  • Erhöhte Zuverlässigkeit
  • Glückliche Ingenieure
  • Internationale Reichweite
  • Mobiles Problem-Management
  • Planung von Bereitschaftsdienst
  • Skalierungs-Richtlinien
  • Verbindet sich mit jedem System
  • Zentrale Verwaltung von Vorfällen
  • Zufriedene Kunden
  • Überwachung-Aggregation

PagerDuty Häufig gestellte Fragen

PagerDuty Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über PagerDuty.

F. Welche Preispläne bietet PagerDuty an?

PagerDuty bietet folgende Kostenpläne an:

Beginnt ab: 10,00 $/Monat

Preismodell: Einmalige Lizenz, Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von PagerDuty?

PagerDuty bietet die folgenden Funktionen:

  • Automatisches Skalieren
  • Zentrale Verwaltung von Vorfällen
  • Verbindet sich mit jedem System
  • Einfache Einrichtung
  • Effektive Benachrichtigungen
  • Skalierungs-Richtlinien
  • Zufriedene Kunden
  • Glückliche Ingenieure
  • Erhöhte Zuverlässigkeit
  • Internationale Reichweite
  • Mobiles Problem-Management
  • Überwachung-Aggregation
  • Planung von Bereitschaftsdienst

F. Wer sind die typischen Nutzer von PagerDuty?

PagerDuty hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von PagerDuty unterstützt?

PagerDuty unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet PagerDuty an?

PagerDuty hat folgende Preismodelle:

Einmalige Lizenz, Abonnement

F. Unterstützt PagerDuty mobile Geräte?

PagerDuty unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert PagerDuty?

PagerDuty kann in folgende Anwendungen integriert werden:

Bitium, CA Flowdock, Circonus, CloudMonix, Datadog, Glip, LogicMonitor, Pulseway, Slack, Zendesk

F. Welche Varianten der Kundenbetreuung bietet PagerDuty an?

PagerDuty bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen