PagerDuty

Problem-Management & Operations-Performance-Software

4,6 /5 (175 Bewertungen) Eine Bewertung verfassen!

PagerDuty Übersicht

Was ist PagerDuty?

PagerDuty ist eine Cloud-Software, die Menschen, Systeme und Daten in einer einzigen Ansicht verbindet - so dass Sichtbarkeit und umsetzbare Intelligenz in all ihren Vorgängen erstellt werden kann.

PagerDuty Übersicht

Kosten

Beginnt ab
10,00 $/Monat

Preisoptionen

Gratis Testen
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis

PagerDuty Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Brasilien, Kanada, China und 5 weitere , Europa, Deutschland, Indien, Japan, Lateinamerika
Unterstützte Sprachen
Englisch

Screenshots

PagerDuty Screenshot: An operations command console offers advanced analytics and visibility
PagerDuty Screenshot: An operations command console offers advanced analytics and visibility PagerDuty Screenshot: Incident management PagerDuty Screenshot: Reports & analytics PagerDuty Screenshot: Escalation policy PagerDuty Screenshot: PagerDuty user PagerDuty Screenshot: Mobile apps for iOS and Android PagerDuty Screenshot: Native app for iOS PagerDuty Screenshot: Native app for Android PagerDuty Screenshot: Hand-Off notification PagerDuty Screenshot: Event intelligence

PagerDuty Bewertungen

PagerDuty Bewertungen

Gesamtbewertung
4,6
/
5
Ausgezeichnet
110

Sehr gut
58

Durchschnitt
6

Gering
0

Schlecht
1

Preis-Leistungs-Verhältnis
4,3
Funktionen
4,4
Bedienkomfort
4,3
Kundenbetreuung
4,4
96% haben diese Anwendung empfohlen
Corey F.

Bye Bye to old school on-call practices

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.


Mit Google übersetzen
Kenneth D.

PagerDuty : A solution to almost every problem you didn't know you had yet

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.


Mit Google übersetzen
Verifizierter Rezensent

Did everything we needed it to

Kept our team groups and rotations organized and informed of production impacting problems. Easy to use so was there to help us solve our problems, not to be yet another configuration challenge to overcome.


Mit Google übersetzen
M. serhat D.

On-call software with rich features

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.


Mit Google übersetzen
Monish K.

Ensure High availability of your product to the end user by integrating it with PagerDuty

PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it.


Mit Google übersetzen
Corey F.
Branche: Informationstechnologie & -dienste
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen auf: Deutsch

Bye Bye to old school on-call practices

Täglich für 6-12 Monate genutzt
Bewertet am 13.11.2019
Quelle der Bewertung: Capterra

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Vorteile

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.

The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Nachteile

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Kenneth D.
Branche: Finanzdienstleistungen
Untern. Größe: 1.001-5.000 Mitarbeiter
Übersetzen auf: Deutsch

PagerDuty : A solution to almost every problem you didn't know you had yet

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 7.11.2019
Quelle der Bewertung: Capterra

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Vorteile

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Handles real issues in real time with everything you need

Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Nachteile

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.

PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.

Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Verifizierter Rezensent
Branche: Internet
Untern. Größe: 201-500 Mitarbeiter
Übersetzen auf: Deutsch

Did everything we needed it to

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 12.5.2020
Quelle der Bewertung: Capterra

Kept our team groups and rotations organized and informed of production impacting problems. Easy to use so was there to help us solve our problems, not to be yet another configuration challenge to overcome.

Vorteile

Simple to use intuitive interface via web and smartphone app, third party integrations with Nagios, Slack, and Atlassian products (Jira), as well as custom webhooks for use with monitoring tools (grafana). Overrides available for scheduled rotations. Custom alert sounds was a nice touch.

Nachteile

Attention from customer support requires being a larger customer paying a significant amount of money. Which we were when I used and configured this, and it worked well for us.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote: 10.0/10

M. serhat D.
Branche: E-Learning
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen auf: Deutsch

On-call software with rich features

Täglich für 6-12 Monate genutzt
Bewertet am 2.4.2020
Quelle der Bewertung: Capterra

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Vorteile

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Nachteile

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote: 7.0/10

Monish K.
Branche: Computer-Software
Untern. Größe: 1.001-5.000 Mitarbeiter
Übersetzen auf: Deutsch

Ensure High availability of your product to the end user by integrating it with PagerDuty

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 27.4.2020
Quelle der Bewertung: Capterra

PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it.

Vorteile

PagerDuty is used to send alert notifications to developer,
We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call,
Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty,

PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc ..
and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases,

It Dose a good job of maintaining the issue states & the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed,

It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc ..

it maintains history of alerts, it has good customer support,
the resolution note's can also be added against the alert,

We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications,

types of notifications are phone call, message, email, push notification in pd app etc ...

pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised.

Nachteile

Sometimes when i resolve the alert on web, i still get a call on phone,

If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Nutzerempfehlung
8,8/10
Basierend auf 175 Benutzerbewertungen
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PagerDuty Preis

PagerDuty Preis

Beginnt ab
10,00 $/Monat
Gratis Testen
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,3/5
Basierend auf 175 Benutzerbewertungen
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PagerDuty Funktionen

PagerDuty Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Automatische Benachrichtigungen
Berichterstattung und Statistik
Compliance Management
Daten-Import / -Export
Datenvisualisierung
Drag-and-Drop-Oberfläche
Echtzeit-Daten
Echtzeitüberwachung
Genehmigungs-Management
Integration von Dritten
Rollen-basierte Genehmigung
Warnungen / Eskalation
Werkzeuge zur Zusammenarbeit
Wirtschaftsprüfung
Workflow-Management
Zugriffskontrolle
Überwachung
Funktionen
4,4/5
Basierend auf 175 Benutzerbewertungen
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Kategorien

Videos und Anleitungen

Videos und Anleitungen

Zusätzliche Informationen für PagerDuty

Zusätzliche Informationen für PagerDuty

Schlüssel-Features von PagerDuty

  • Automatisches Skalieren
  • Effektive Benachrichtigungen
  • Einfache Einrichtung
  • Erhöhte Zuverlässigkeit
  • Glückliche Ingenieure
  • Internationale Reichweite
  • Mobiles Problem-Management
  • Planung von Bereitschaftsdienst
  • Skalierungs-Richtlinien
  • Verbindet sich mit jedem System
  • Zentrale Verwaltung von Vorfällen
  • Zufriedene Kunden
  • Überwachung-Aggregation

PagerDuty Häufig gestellte Fragen

PagerDuty Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über PagerDuty.

F. Welche Preispläne bietet PagerDuty an?

PagerDuty bietet folgende Kostenpläne an:

Beginnt ab: 10,00 $/Monat

Preismodell: Einmalige Lizenz, Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von PagerDuty?

PagerDuty bietet die folgenden Funktionen:

  • Automatisches Skalieren
  • Zentrale Verwaltung von Vorfällen
  • Verbindet sich mit jedem System
  • Einfache Einrichtung
  • Effektive Benachrichtigungen
  • Skalierungs-Richtlinien
  • Zufriedene Kunden
  • Glückliche Ingenieure
  • Erhöhte Zuverlässigkeit
  • Internationale Reichweite
  • Mobiles Problem-Management
  • Überwachung-Aggregation
  • Planung von Bereitschaftsdienst

F. Wer sind die typischen Nutzer von PagerDuty?

PagerDuty hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von PagerDuty unterstützt?

PagerDuty unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet PagerDuty an?

PagerDuty hat folgende Preismodelle:

Einmalige Lizenz, Abonnement

F. Unterstützt PagerDuty mobile Geräte?

PagerDuty unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert PagerDuty?

PagerDuty kann in folgende Anwendungen integriert werden:

Bitium, CA Flowdock, Circonus, CloudMonix, Datadog, Glip, LogicMonitor, Pulseway, Slack, Zendesk

F. Welche Varianten der Kundenbetreuung bietet PagerDuty an?

PagerDuty bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen