VisionFlow Funktionen, Bewertungen & Alternativen

VisionFlow

Product development, ALM, ITSM, Customer Support, Project Management and CRM

4.3/5 (9 Bewertungen)

VisionFlow Übersicht

VisionFlow is a lifecycle software for organizations that need a single coherent project and process platform to develop, maintain and support their products, services and customers.

VisionFlow supports the Lean and Agile (such as Scrum and XP) way to manage projects with tools such as Task Board, Kanban Board, Burn-Down Charts and Cumulative Flow Diagrams (CFD), but can also be used for Traditional Project Management.

Since the software is modular you can pick and choose the parts you need. In addition to the Project Management, CRM, Chat and Product/Asset management modules, VisionFlow has a HelpDesk/Service Desk Module for managing support tickets, submitted from Emails, Phone Calls or from the built-in web-based Support Portal. Using this module the basic ITIL processes are supported, such as Incident Management, Problem Management and Change Management. Up to 13 processes are implemented on customer sites.

VisionFlow also contains a Document Management System. With this module you can organize your documents and make sure that only the right people can get access to your sensitive information.

With all modules in combination, VisionFlow can also be used for Application Lifecycle Management, i.e. from Idea to Execution and also during the Maintenance and Support phase.

Since VisionFlow enables all people in a company to be working with the same system, Communication between people will increase and nobody will feel left out from the information. Experience has shown that the Project Success has been improved significantly by using VisionFlow!

Preis

Beginnt ab
€19/Monat
Preisoptionen
Kostenlose Testversion
Einmalige Lizenz
Open Source
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Kanada, China, Europa und 5 weitere , Deutschland, Indien, Japan, Lateinamerika, Mittlerer Osten und Afrika

Unterstützte Sprachen

Tschechisch, Dänisch, Niederländisch, Englisch, Französisch und 6 weitere , Deutsch, Norwegisch, Polnisch, Russisch, Spanisch, Schwedisch

VisionFlow Bewertungen

Gesamtbewertung
4.3/5
89% Positive Bewertungen
4
Ausgezeichnet
4
Sehr gut
1
Durchschnitt
0
Gering
0
Schlecht

Very flexible, robust toolset, many application possibilities, out-of-the date UX

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 09.12.2016
Quelle der Bewertung: Capterra

I am using Visionflow (Visionproject) since 2007 for different internal and external business processes and services, substantially for service management. I really appreciate the variety of possible usage and the overall flexibility as well as the service quality of the team behind. The deep and very customizable integration of E-Mail Communication is (still) a big advantage compared with Visionflow´s competitors. Nevertheless, the design/frontend is unchanged for many years and out-of-date. I assume this might be a barrier for some users.

Vorteile

Flexibility, E-Mail Integration, Stability

Nachteile

UX, Document Management

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10

Excellent tool

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 04.10.2016
Quelle der Bewertung: Capterra

We use it for our global web support and you can configure it to what ever you like. Great and friendly support. Very much recommended.

Vorteile

Configurable from scratch and well designed.

Nachteile

Some HTML and programming experience might be good to have if you would like to do more suff on your own.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10

VisionFlow - really fit for purpose

Wöchentlich für 6-12 Monate genutzt
Bewertet am 16.12.2016
Quelle der Bewertung: Capterra

We started implementing this system one year ago. A couple of users got the opportunity to start using the VisionFlow in their daily work. Already after a couple of weeks, other colleagues requested to start using it. Today, more than half of our company is using the system, which is contributing to a better working environment.
From now we can monitor our processes in a much better way, we can search for things and we get any support we need from Visionera.

Vorteile

It works as expected: the functions we need are already in the system.

Nachteile

-

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10

VisionProject - The communication software for our organisation

Bewertet am 28.07.2010
Quelle der Bewertung: Capterra

I would recommend the system to anyone who wish to work with issue tracking, helpdesk or project management functionality. Preferably everything in combination to keep the information together and be able to communicate between the different parts of the organisation.

Vorteile

Very easy to use, Great functionality that includes Project Management, HelpDesk with an external Support Center Module, Issue Tracking, Document management. It also includes Knowledge base and Discussion forum functionality, but we are not using that.
Great support. They come back so quickly with replies to everything. That really helps the efficiency when getting stuck.

Nachteile

I would like to have a reports module where I can create my own reports. Today I have to use the reports that are in the system. They are quite okay, but sometimes I would like to create my own reports, so I would like to have the flexibility.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Easy and intuitive to use, good overview and appreciated by our customers.

Bewertet am 15.02.2016
Quelle der Bewertung: Capterra

Hi,

It is a comprehensive system for us and our customers and it is easy to start using. It has a high level of availability and interaction between us and our customers is superb. Good opportunities to use for project as well as for common support issues. There are great opportunities to adapt to us as users and Visionera are constantly working on improvements and listening to us as customers.

Regards/Yngve

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

VisionFlow Preis

Beginnt ab
€19/Monat
Preisoptionen
Kostenlose Testversion
Einmalige Lizenz
Open Source
Abonnement
Preis-Leistungs-Verhältnis
VisionFlow can be licensed as a SAAS solution or installed server application. Prices vary based on the number of users licenses and modules you need. Total flexibility.

VisionFlow Funktionen

  • Application Lifecycle Management (ALM)
  • Asset Management
  • Business Process Management
  • CRM
  • Chat, social collaboration and email ticketing
  • Document Management
  • Dynamic Timeline / Gantt chart
  • Help Desk / Customer Support
  • Information dashboards
  • Issue / Case Tracking with workflows
  • Knowledge base
  • Multi-channel input via email, forms, chat/xmpp, API
  • Notifications via email or push (xmpp)
  • Project Management
  • Reports
  • Service Management (ITSM/ITIL)
  • Team and Project Calendar with outlook/google integration
  • Time and Resource Management
  • Workflow and Process Management with SLA’s and Escalations

VisionFlow Vorteile

VisionFlow is a web-based system that is flexible and easy to use at the same time.

Since VisionFlow includes features to be used in several areas in the organization, companies can use it as a collaboration platform in the whole organization. With VisionProject you can minimize the number of systems in the organization, and it is common that VisionProject can replace 2-5 systems when introduced.

Core solutions and use cases:

+ Project Management (Traditional, Agile/Scrum and Lean/Kanban)
+ Help Desk / Service Desk
+ CRM (Customer Relationship Management)
+ Application / Product Lifecycle Management
+ Service Management (ITSM / ITIL)
+ Time Tracking
+ Document Management
+ Product/Asset/Inventory Management
+ Business process support and workflow management
+ Field service and Work order management
+ Knowledge management

VisionFlow Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über VisionFlow.

F. Welche Preispläne bietet VisionFlow an?

VisionFlow bietet folgende Kostenpläne an:

Beginnt ab: €19/Monat

Preismodell: Einmalige Lizenz, Open Source, Abonnement

Kostenlose Testversion: Verfügbar

VisionFlow can be licensed as a SAAS solution or installed server application. Prices vary based on the number of users licenses and modules you need. Total flexibility.

F. Was sind die Hauptfunktionen von VisionFlow?

VisionFlow bietet die folgenden Funktionen:

  • Application Lifecycle Management (ALM)
  • Asset Management
  • Business Process Management
  • CRM
  • Chat, social collaboration and email ticketing
  • Document Management
  • Dynamic Timeline / Gantt chart
  • Help Desk / Customer Support
  • Information dashboards
  • Issue / Case Tracking with workflows
  • Knowledge base
  • Multi-channel input via email, forms, chat/xmpp, API
  • Notifications via email or push (xmpp)
  • Project Management
  • Reports
  • Service Management (ITSM/ITIL)
  • Team and Project Calendar with outlook/google integration
  • Time and Resource Management
  • Workflow and Process Management with SLA’s and Escalations

F. Wer sind die typischen Nutzer von VisionFlow?

VisionFlow hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von VisionFlow unterstützt?

VisionFlow unterstützt die folgenden Sprachen:

Tschechisch, Dänisch, Niederländisch, Englisch, Französisch, Deutsch, Norwegisch, Polnisch, Russisch, Spanisch, Schwedisch

F. Welche Preispläne bietet VisionFlow an?

VisionFlow hat folgende Preismodelle:

Einmalige Lizenz, Open Source, Abonnement

F. Unterstützt VisionFlow mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte VisionFlow unterstützt

F. Mit welchen anderen Applikationen integriert VisionFlow?

Wir haben keine Informationen darüber, welche Integrationen VisionFlow hat

F. Welche Varianten der Kundenbetreuung bietet VisionFlow an?

VisionFlow bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen